Huge thanks to Usama Zia Bajwa at Destination Honda Burnaby. He was extremely helpful, respectful, and transparent. He really listened to my concerns and made the whole process easy and stress-free. It's rare to find a service advisor who actually cares and doesn't push unnecessary work. I really appreciate his help and would definitely recommend asking for Usama. read more

Got my car here and that was good. But i took it in for a roof leak repair, they charged me $349 to get it "repaired" and now it's leaking in the same spot. I call them to book an appointment to get it fixed and I go in at 7:30 for said appointment. To be told that if it's in the same spot, it's probably body work issue which they don't do and to save my time and money (which i shouldn't even be paying again in the first place) that I should go to a body shop and they wouldn't do anything to stop the leak they didn't stop in the first place. Now I'm missing work, paying again, and my roof is stuck leaking in our now very rainy Vancouver days. Never coming back. Also they left a bunch of goo on my car from the first repairs that is still stuck to my paint. Little signature to show their work. read more

Destination Honda Burnaby - The stained ceiling - Car Dealers Near Me - Burnaby, British Columbia

Happy to say Destination Honda took ownership of this oversight and made things right. While I did miss my appointment due to the initial lack of communication, they ultimately apologized and provided compensation for the inconvenience. I'm glad there are still companies out there, like Destination Honda, committed to ensuring customer satisfaction. read more

Worst place to do business with them, i had to do windshield replacement, they did sloppy job, destination honda you don't deserve single star read more

Don't waste your time with this dealer bad customer service team from the top to the bottom

You guys sold us a car with close to dead battery! The lift gate stopped working and when we brought it to Nissan and they suggested to replace the battery, the lift gate started to work again. When I called about it, was referred to the sales team in which Jack said that it's not part of any safety issue and claims you guys sell "quality" used vehicles. So it was never covered. Not even any compensation to at least replace the battery in order to retain our business and possible have us recommend your dealership to our friends and family. The only thing we'd recommend to them and to others is to stay away from you guys. It's comical that you guys only respond when I leave a review but never once followed up while we were there the many times we had to bring the car back! Unbelievable! Ps. I also find it suspect how a lot of the positive Google reviews on this place are new members with little to no history and a lot of them submitted at the same time. read more

Worst service call ever! I called to inquire about oil change service, and the customer representative (service department)'s attitude was extremely poor and unhelpful. Unsure which dealership in Burnaby the car was registered in, I made the same inquiry at the OpenRoad Honda Burnaby branch, and the customer representative there was extremely helpful, offered to look up information using different methods, and provided detailed explanation. What a huge difference and disappointment in customer service! Would never be back for anything. read more

We had been a customer for decades since first purchasing a Honda and had been religiously visiting them for all services for our vehicles. That being said - we visited them because we are a believer of maintaining the car through the dealer (to each their own). While my aunt was driving, we noticed our snow tire (purchased in winter 2020) was practically flat. It was 4PM midweek and we thought to call the servicing centre to try and get some assistance or book an appointment as we also had BCAA and they could have towed to them easily. We were on call with a representative and when we told our issue all she replied with was that their next available appointment was 2 weeks out... we then persisted and asked if there was anything else we could do. She then sent us to the "service department" but it kept ringing nonstop and 8 minutes later she then answered and said seemed like no one could pick up and that we could TRY coming in the day after as a walk in. We thought it was a call centre because it seemed a bit impersonal. A little frustrating on our part of course because we had a flat and while we lived nearby didn't really have a way to get there and back based on a "chance" of if someone could see us. The next day came and because we had errands to run we called BCAA for support and he checked the tire valve core and filled it with air and then we decided to go to Honda. We had heard that some dealers were better at taking walk ins (depending on the severity of the issue) but alas, they still turned us away and told us to come the day after at 230 as they could make time for us and could pick it up at 6 or so... Anyways, we dropped the car off the day after and they said it would take a couple of hours. That was Thursday. They then called us in the evening and said they'd need more time and our car would be ready Friday. Finally Friday morning comes and the representative calls us and said "they found the valve was loose - tightened it and to keep an eye on it." The job is probably 0.3 hours but it took a phone call, walk in visit, 4+ hour appointment window for a "keep an eye on it". Granted they didn't charge us but... in my opinion it was handled incorrectly as we have to anxiously await if our tire will deflate again. While I am open for discussion, this experience has left a sour taste in my mouth. read more

Our engine shut off while driving after leaving the shop! I just want to share my displeasure with Destination Honda on a recent visit for a battery replacement. Our 2016 Honda Odyssey won't start when my wife was about to drive home from Granville Island. Brake pedal won't budge and so the car won't start. Upon researching online, I learned that it may be a problem with the battery. To make the long story short, I managed to jump start the van and headed to Honda Destination to have the battery replaced. Sam So helped us and was able to promptly replace the battery. As we were walking back to the van, my wife and I noticed that the van was unresponsive to our key fob clicks. This turned out to be a huge red flag. Sam was able to manually get into the car using the traditional key and was able to start the car. He then assured us that everything was fine and so we drove away from the lot. Upon reaching Willingdon Avenue, the car engine shut off while driving. To our horror, the steering locked up (which allowed very little turning radius) and the brake stopped working after a couple of pumps. Fortunately, we were able to slowly glide to Steel Creek, put the van to a full stop using the foot brake. Upon coming to a full stop, I was able to shift back to Park and start the van again. We called Sam and agreed to head back to the shop. He was nice enough to call Uber to give us a lift back home so the shop can perform some diagnostics the next morning. As it turned out, Sam admitted they released the vehicle too quickly and didn't give the computer enough time to allow it to relearn/reset fully. I was told that the diagnostic and all the time spent that morning were free of charge. I had to remind Sam, not to sound unappreciative, that we could have been in a fatal accident. I can only imagine if that happened while we were driving down a steep hill like Boundary road and the engine shut off. Sam assured me that it was a one off and there's nothing to be worried about as everything checked out ok. I'm sorry but the van not responding to the key fobs the previous night should have been a huge red flag. It was a case of negligence that could have ended up badly for me and my wife. I will leave a two star as I would like to take into account that we got to the shop late in the day and that may have played a role in what happened. Coworker shared a forum (https://forums.nasioc.com/forums/showthread.php?t=2209950) on this very topic. Hope, all car dealerships can update their SOPs when it comes to battery replacements so other families won't experience what we went thru. read more

Booked an appointment last Friday and asked for a price, they said starting $126 and then I asked I need the exact price.. Then she said they do not know?? So I said well who knows? She said she'll get a service advisor to call me and I waited 4 days no one did.. I called back today and asked about the call I was waiting for she gave me the same starting quote and I had to ask 3 times before she said she'll connect me with an advisor. I asked how long should I wait for this call as I do not want to wait another 4 days.. she says I am not sure we notify them and they call whenever. I mean oh my freaking gosh!!! Finally someone called and started oil change $126, tire rotation $40, something else $100 something. So I said what's the total she calculated and came up with $448.76 plus tax. Starting at $126 ahhaha. Then I called my good old Vancouver Honda $338 and quoted me RIGHTAWAY. Not going here and do not recommend! They don't even know what they are doing man and super pricy?!? Doesn't suit Honda's brand... read more

I have to say this was probably the worst dealership experience I encountered. The vehicle was not repaired as agreed on pick up day. In mater of fact the salesperson assured the chips on the windshield were repaired until I checked (no rocket science just visual inspection and my finger feeling the surface). It was clear that they were not repaired... The excuse I got was that he was "not a glass expert". And then I get an inspection report stating that all four tires are new when in fact only two were new. I understand people make mistake but BUYER's BEWARE! read more

Not an ideal experience with Honda Destination Services - Burnaby, BC.. Booked an appointment (Sat, May 21st @ 1:30pm) via telephone for my Honda Fit - oil change, winter to summer tire change service, also as I mentioned my car was experiencing some issues with car engine shuddering/feeling it was going to stalling during stopping, Honda service assistant suggested a diagnostic service to be added as well. When arrived I was assigned to Service Agent Arron. Arron looked at his appt details on his ipad and noticed diagnostic was part of the booked appt, he then said asked me why I had booked a diagnostic service and I explained to him the issue I was experiencing. Arron then suggested that to change my appt to a B/9 service which would encompass the tire, oil change & diagnostic needed + other things items. Under his advise I then agreed to this change to the B/9 service. Arron then made this change to my service appt record on his ipad and said because of the diagnostic item, as he was a Jr. agent it was not suppose to have been assigned to him so he needed to referred my file to a Sr Service Agent - Danny. I said OK and then waited as he walked over to Danny, who seemed to be busy, so Arron came back and asked me to wait in their waiting lounge, I then asked and confirmed with Arron, that they had all the info they needed from me, which Arron said yes, and said I would then just leave the car with them and confirmed my contact cell# and left. At 4:02 pm I texted Danny checking on my car and asked to see if they found the engine issue with my car shuddering during stopping? Danny called at 4:22, informing me that he was not aware of my said issue and that I was only booked for the 'B/9 Service' & I would need a diagnostic service to be performed which is not part of that package.. I explained to Danny that my original booked appt did include a diagnostic but that I was told by the Arron to change my appt the "B service' which would also include the needed diagnostic as well. Danny then said in a condescending manner that they did not have "B service" but that I was booked for a B/9 Service and that a diagnostic was not part of that package. I then said to Danny that you know what service I was referring to & that if the miscommunication was with Arron that he discuss this with him. Danny said he would have the technician perform the diagnostic to my car, After short while, I received another call back from Danny, that no codes registered with the diagnostic, no test drive had been performed and Danny wanted to know how much further I wanted then to continue to pursue the issue. I said to Danny i just wanted to be sure that my car is safe to drive, and he could not, and then continued to chatter on suggesting it could be the brake rotters or the compressor...they did not know what the real issue was...his tone was.so dismissive. I ask them if they had checked the spark plugs, read an article causing similar issues, Danny said that is not part of the B/9 service package. At 5:10 I went back to the dealership, where I introduced myself to Danny, no greeting he just said my car was not ready. I asked him when he thought it would be ready, he said another 1/2 hour possibly. I walked away but saw Arron and spoke with him Arron at least took ownership of his miscommunication and apologized. I accepted Arron's apology, but explained the poor service I was having with Danny. Arron said he would refer me to his manager and asked me to wait in the waiting room. Eventually spoke with the Assistant Manager - Joe Driver who listened to my issues. After two test drives later Joe & the Mechanic - Yeohie and one with me, where they both said they experienced the engine shuddering during stops, they did replace 4 spark plugs (Joe indicated not considered part of the B/9 service package) and Joe assured me that the car is safe to drive & said to contact them if the car was still not running properly. Though, Joe & Yeohie the were very good to converse with, unfortunately, after all the bad customer service experience with Danny + approx 5 hours waiting and paying an invoice of $401/ Service B/9 + 4 spark plugs labour etc. - my car is still experiencing the same issue - engine shuddering / possible stalling. Even with Joe's assurances that my car is safe to drive, I still feel it was not. The next day a family friend took just 1/2 hour to look at my car and found what the actual issue was - it was the ignitors that needed changing. Take away would not recommend taking your car to Honda Destination Service - as if you have a car issue that does not fit within one of their pre-assigned maintenance packages it seems to short circuit their ability to help you. read more

we were looking for a Tesla Y as we needed a new car asap. we went to Destination Honda and was helped my Wayne Chow. we liked him right away as he was warm and easy to talk to. they didn't have one available but Wayne assured us that he would call us as soon as one arrives. we waited about 3 weeks and Wayne called us. we were super excited and bought it. our experience with Wayne, his manager and the financial advisor was pleasant. we highly recommend it! read more

Destination Honda Burnaby - Car Dealers Near Me - Burnaby, British Columbia

I can't say enough good things about this particular Honda dealership. I've dealt with the one in North Van and the one on SW Marine Drive and this one is the best. Always friendly service, and when I brought my Honda Pilot in because it was driving rough it ended up being a loose connection that they fixed and didn't even charge me for it. Everyone is super friendly and helpful. Great experience every time! read more

My husband and I were in the market for a family vehicle. We felt the listings for previously owned vehicles and pricing was fantastic at Destination Honda Burnaby. Jason, our sales associate was extremely professional and warm. He was able to find answers to or answer directly, all of the questions that we had about the 2019 Ridgeline and also put us in touch with his manager in order to help us feel that we were getting the best possible vehicle for us! We highly recommend this auto dealership and encourage you to ask for Jason! read more

So I found the car I really wanted. Unfortunately it was here. Unreturned calls, voicemails.... And unfinished business regarding my vehicle.... Is it because I am a FEMALE!?!, to stupid to worry about making a satisfied customer out of me...? Is it because I am FIRST NATIONS!?!, 'she just gna get it reposessed' And then to call me, over & over, with no valid information on the unfinished business regarding my vehicle just tell me we treated u well... There should be -s I would give them ---- negative 4 read more

Shame on you Honda.... I brought my car in for a service on the brakes. They told me that there was a host of problems (rear brake pads, rotors and seized calipers), totaling almost $2000 after taxes. The seized calipers seemed odd to me considering the car is driven everyday and is only 7 years old. So, I brought it elsewhere for a second opinion. Nothing wrong with the calipers, but the rotors and pads had to be replaced. I paid a fraction of the price elsewhere, only $350 after taxes. I will NEVER return to Honda for ANY type of service. read more

I have a really bad experience here.My dealership(Mr Thanh)not really helping me anything.He just be nice at first but after time like nearly 2 months when i still have waranty there,they not really willing to help.When i tried to book an appoinment to fix my car,it took me 3 times and the dealership dont say clearly.He told me it will just last in day but when i took the car to the store it took me 1 day.Nobody told that will last 1 day,and i can not call the service or my dealership after tried so many times until i went there and they told me it need to be tomorrow around 7-10 AM .I went home and then the day after,11:30 but still nobody called me until 2:30 and they said they can not help me to get there to take the car and i need to do it by myself.What i can do at that time just book an uber and go there for the car.I really sad and disappointed with the service of this locations as well as the dealership,even when i buy a car from them which cause a lot of money they still really bad at service.Hope you guys dont have any bad experience like me and im strongly not recommend this location or this dealership(Mr Thanh) read more

I don't even know where to start...I went to Destinations Honda to buy a small car part for my 2000 Cr-v, my was hitting already the km's where I was supposed to get the timing belt/ water pump done so they suggested for me to do it. After expending $1300 replacing timing bel I came out with a coolant leak and a small oil leak which they justify it by saying that it was not a leak but oil sweat!? When it comes to selling you something they are really good!! but when it comes to backup the work they did and be responsable they won't deliver. Not taking my cars there again! read more

We drive a Kia Soul but live close by to this dealership. Every service appointment we have had has been a very good experience. Booking appointments was easy, service advisors knew our service history, are friendly, patient and knowledgeable. Prices seem reasonable, our vehicle status is well communicated to us and always delivered on time or early. The customer lounge in the service department is also well sized to space out especially during COVID times. Well lit, lots of power & USB outlets as well as seating and table space to get work done while waiting for your vehicle. So, overall a very comfortable and fantastic experience every time we need service work done compared to our local Kia dealership. Definitely highly recommend the service department of this dealership. read more

Honda has reliable cars but not good after-sale services. Service number is always busy and most of times not so helpful. Their technicians and service people are not experienced. It is rare but it may happen that you may end up your car won't start all of sudden after a service and they are not paying for your loss whatsoever read more

I made an appointment on the phone and all the people who I spoke with were very helpful and friendly! And when I brought my car in for my appointment Ronald was amazing......so happy and explained all the costs without me having to ask! As well, my car was ready when promised and Ronald called me to explain future repairs needed and gave me about 30mins heads up as to when my car would be ready! Thanks Destination Honda:) read more

What were they thinking? They ended up putting grease all over my dashboard. I told them that my passenger side area squeaks. I told them that the sound came from the wheel itself. It happens when I drive a certain speed. Also, I told them that it had nothing to do with the dashboard. So, I got my car back. They told me that they could really hear nothing and the sounds couldn't be replicated. I drove home and I realized that my passenger side dashboard area was almost completely (80%) covered in grease. Hey, if someone really needed to clean their dirty greasy hands, there's something called a washroom. read more

Good price, friendly service, treated fairly. After dealing with a number of other greater Vancouver car dealers Happy Honda was a breath of fresh air. The pricing was fair and upfront with no dealer or documentation fees. Communication was easy and not pushy. The car I wanted was in stock and ready to go a day after I walked in. This was my second car purchase at Happy Honda and I will be returning for my third when the time comes. read more

Great service from Jordan in every ways. Any questions I had were addressed with professionalisms and competence. Thank you

Great service - fairly priced but delivered a lot more value through efficiency and responsiveness. People are super friendly - from the manager to the service staff. Used inventory selection was great. In and out in less than an hour with my new ride. Can't say enough good things about this store. read more

I was referred by a friend to see Roger. It was my first time buying a car and I had an idea as to what car I wanted to buy. Roger was super helpful, he listened to my needs and took them into consideration to recommend something that fits my needs.He sounded knowledgeable and was very helpful explaining things I was unfamiliar with. Unlike other car salesmen I dealt with he treated me like every other customer. He did not brush me off, as a first time buyer, and focused attention on my father. Roger was not pushy as well, he gave space for my dad and I to discuss what he had offered. read more

I had a great experience last year with my seasonal tire change... this year they almost lost a customer. I had an appt for my tire change and to get some services done. The day of, they called to let me know that they didn't have my tires to do the change. It was a HUGE inconvenience and I was upset and annoyed. But Luce - the customer service manager turned my bad experience around. The following week they came to me to pick up my car and really went above and beyond to make me feel like they valued me and my business. I went from never expecting to go back, to being a happy loyal customer. Thanks again to Luce for looking out for me! read more

Really horrible follow up service. When I went in to inquire about leasing a car they were very helpful and attentive. I was in a minor accident a few months later and I didn't want to go against any rules in my lease so I called and emailed them to double check only to receive NO RESPONSES. I reached out in every way I could think of and no one ever got back to me. The worst service I have ever experienced. read more

I noticed all the poor reviews before my actual visit to this dealership; which was today. I stepped in into the showroom to look at the display cars and after about 5-10 minutes, I was ready to talk to someone. The sales staff did see me but no one approached me. I decided to approach a man who I thought was the sales manager and he was. We chatted about the car I wanted and I put down a deposit for since I already knew what I wanted. I found that I was treated with respect and courtesy from this man. I would easily recommend him to others. I think that customers who don't know what car they want and if they are ready to buy most likely irritate the salespeople and perhaps that is why so many poor reviews are present. Even if this is the case, nobody should be treated poorly in a customer service environment. It was just the luck of the draw that I was treated well. I did bring my sister's car to this location for an oil change many years ago and got upsold to other services which I politely declined. I cannot comment on the service department at this time. Of course next time I arrive here, I might have a sour experience - I find that with any business it depends on who you get. read more

Mixed feelings about this place. We purchased a used car about a year ago. The purchase went well, and we had a great impression about the dealership and our experience (Kevin). A year later, we've come to realize that there is a lot about the car that the dealership didn't tell us...which is unfortunate, but we can live with. What is horrendous and shameful, is bringing the car in for an assessment, and have someone (Peter) tell us that some parts would need to be changed due to wear and tear. Good thing we sought a second opinion from a garage...we saved over $300.00. You can buy your car here, just don't get it serviced here. You risk paying for parts and labour that's not required. Shame on you Destination Honda and shame on you Peter. The stars are for Kevin, the lack of because of Peter. read more

Horrible service. We just stood in the parking lot for 15 min and no one even said hi. Guess they sent very interested in selling cars. Headed over to the other Honda dealership in Burnaby instead. What a waste of time. read more

Destination Honda just took my 86 year old mother for a ride and I don't mean in a car. She took her 2015 HRV with 26000km on it in for an oil change and told her it was "recommended" she change her transfer case oil and brake fluid. $500 later. Way to take advantage of the elderly. read more

Horrible service with a smile. If you have plenty of time to waste and expect nothing but empty rhetoric and smiles, go waste your time here. Nice a/c and free coffee. read more

Calls not returned, no replies to email, sales person I dealt with either lied or made up incorrect details about car when I asked questions. I was made to wait an hour even when an appointment was made. read more

A 6.8% of "shop material" was added to the bill. In April 2021, it was my first time encountered with this charge , the advisor who helped me tried to avoid my question about the "shop material" until I firmly asked 3 times. They told me that it was for the shop to buy hand sanitizers, gloves, and masks. That time, I just switched the winter tires to summer, and I thought it is a lump sum charge, so I just ignored it. Today, I went there to have a more expensive service, the "shop material" charge turned to be quite expensive and now I know that it is based on percentage. I paid $40 for the "shop material". How much gloves, hand sanitizers, and masks do they need for doing 1 service? A 1L hand sanitizers now cost $4.99 and a 50-disposable masks cost $9.99 - 3L of hand sanitizers, 150 masks for a 3-hour service? This is quite excessive. We are no in the phrase 3 of reopening, mask is not required by people that are fully vaccinated. So why adding this cost to the customers? If the company think this is the cost that must be covered, it should be charged in the service base price. read more

My issue with this dealership is their attitude and not being honest with customer. The car sale specialist is lying about the condition of the car. Also, they advertised false information about the car. The car when I had a test drive does have the alarm and auto power door lock function. However, the day after when I received the car, they told me that they deactivate the mobilizer because of the malfunction of car alarm. They told me that they will fix it as soon as possible. Couple of days later, I brought the car to them and they said that the alarm was not installed before, so I have to purchase an aftermarket alarm. I tried to contact the sale specialist but he's never there. So, I have to pay extra (around $500) to install an alarm. Also, when I bought a car, I have noticed and let them know that there are 3 chips on my front windshield. The service specialist (Natalie) told me that they will fix the chips if they spread out without any charge. However, when I contact the service department and the sale manager (Eugene), they surprisingly told that this was part of the deal and the charge is on me. The service guy told me the cost of repairing chips is $80 but if it spread out as crack, then I have to buy a new shield. So, it was unacceptable to have this kind of service in this dealership. Not mention about I was transferred back and forth between each department whenever I call them and it is really wasting my time read more

I was in the market to buy a newer model used car that would fit into my budget and also looked nice. After looking online for cars I found a car that I liked at Destination Honda at Burnaby. I spoke to customer service Rep Daniel on the phone about the car and he was very helpful in getting me all the info I needed right away about the car and was able to make me an appointment to come see the car. I have always been very skeptical about buying a car from dealership because of the fear of overpaying. However, Once I met Brett sales rep at destination Honda in Burnaby I immediately felt at ease and very confident that I was with the right sales rep and at the right place. Without wasting much time Brett was able to get me the best deal on a car that I Liked. I Just drove home in my almost new 2014 Mazda 6 Gt and it feels awesome!!!!!!!!!!!! IF you need a new car or a used and you want to get best value for you trade in car GO to Destination Honda in Burnaby and Talk to BRETT and you wont be disappointed. read more

I edited my original post. I did not have pleasant dealings with both their service and sales staff. I'll leave it at that.

Bought a car from Happy Honda back in 2007 and have been taking my various personal and family vehicles there for scheduled routine maintenance and repairs numerous times over the years. I just don't get all the negative reviews on here. I personally think the service here is top-notch, especially compare to Vancouver Honda where I had my car serviced only once. Nice lounge / waiting area with newpapers, magazines, tv, and wireless internet. Oh and free coffee. Service personnel were always nice and professional. Had a free courtesy vehicle scheduled for me one time so I could go drive around instead of waiting. They never try to up-sell me anything. And cars always get vacuumed and washed nicely after each visit. I once made an inquiry that my new car was burning oil. Then they started an oil consumption report on it. They even topped up my oil for free every time it ran low! That went on for many months until somehow the engine stopped burning oil after about one year old. I also once called around different Honda dealerships comparing the service fees. Turned out Happy Honda was the cheapest in Metro Vancouver. When I told the Service Manager this finding, he responded "Of course we are the cheapest! We are HAPPY HONDA!" The service department at Happy Honda is highly recommended by me! read more