Never bought car at Richmond auto mall "European" dealers until recently. Always seemed the salespeople would turn around and find someone with same ethnic background as me. I went here recently and told them how I was treated at bmw and Mercedes. I also mentioned how I Langley dealers had better deals The sales guy treated me well and I was able to close the deal with a competitive deal Thx Audi team read more

Audi Richmond - Showroom - Car Dealers Near Me - Richmond, British Columbia

I called Audi Richmond looking for information to help service my vehicle and had the misfortune of getting Kate on the phone. Along with being very short and impatient she provided me with inaccurate information about my warranty and service options making generic blanket statements. I'm hoping that the call was recorded as it will detail how quickly it became personal with her shifting her tone to standoffish and combative. There's a training opportunity here. The interaction culminated with me politely requesting to be transferred to a service agent I had previously had great experience with. But was refused by Kate, and was told that someone would get back to me, which never happened. read more

Terrible service. tried having us buy a vehicle from under other potential customers why they were working a deal.

I previously had a good experience with the sales team here, but I feel like I need to post an update now that they're spamming me with text messages to try to get me to come in and buy another car, especially since my positive review was predicated on this place having a nice experience and not delivering the usual high-pressure sales tactics that most dealerships engage in. This place even spams from different numbers so that blocking a single number doesn't stop the spam. If I knew that I'd be signing up for a lifetime of text message spam by buying a car here, I probably would've shopped elsewhere. If you don't mind text message spam then, by all means, shop here! read more

This is a genuine honest warning and to let you folks know to not to fall for these guys scams as they tried to pull on us me and my wife!! My wife and I were interested in one of these Audi Richmond dealers cars in Richmond, BC this is what happened, . First of all; 1- Their salesperson Wilson had no clue and no knowledge about the car he was showing us, he did not even know how the AC worked and we've figured it out ourselves. 2- Wilson and his manager Jacky tried to rip us off by selling the car to us for $39,997 while the car was advertised in the sites, Autotrader, marketplace as well as CarGuru web site for $36,997 3- The manager did not want to negotiate the car price for he said he will talk to the warranty finance department to give us a good deal, but we found out that he lied to our faces three times and he has never talked to the finance department nor the warranty guy named Jerry. 3- The car has an airbag recall issue. This might be a simple issue but who would be happy to buy an over $42,000 car then take it to get it fixed right after buying it?? not a happy sense and rather unarguably disappointing. 4_ their sales manager, Jacky told us that they have not sold a car for a long time, now go figure and we wonder why. Folks be very careful and it is always better to be safe than sorry this is all we have to say. Peace to everyone. read more

Unfortunately I didn't screenshot the response Audi gave me on google review but they said some pretty ridiculous things such as I would say it's super unprofessional of you to say I was "stomping my feet in the show room" as I didn't get up from the chair and all I said was "throw in the mats and it's a done deal" otherwise I would take my chances to go look at the other possible Audi at the Vancouver location... with the salesman who was willing to throw in the mats no problem. Clearly it shouldn't have taken as long as it did considering the nice manger who politely introduced himself the first day I came in threw them in instantly. Secondly I don't know why the business manger being busy has anything to do with why I had to wait a half hour for paperwork when I should have been told the paperwork starts at 5 not the car is ready at 5. Of course I was excited I just bought my first Audi. That has nothing to do with my experience at the dealership as that was absolutely terrible. read more

Excellent service from Cam. Cam is a very knowledgeable, an expert in his field, and is also humble and respectful. He always provides the best and reasonable advice. My family always refers to him for our automobile services. read more

Worst experience ever... This dealership will sell you a faulty car and then wash their hands of you !! Read all the honest reviews of customers that are unhappy... read more

My husband bought Q5 that had all the upscale features (panoramic sunroof, rear-view camera, heats seats, fancy interior) last year. We had to call them for fixing the brake that made squeezy noise! I took it back for service and asked them to fix it. The techican said, it's the way and only could cleaned up the brake reguraly. Plus they charge $134 per hour! Really? Kidding me! I believe there are better cars out there for such price range SUV! read more

Audi Richmond - Car Dealers Near Me - Richmond, British Columbia

Excellent service for the 4th time at Audi. Richmond, BC ! (Ask for Cam.) i scheduled an appt due to warnings on my dashboard about rear tail lights. Turns out that there was also a rear crack that was allowing water to enter. Fortunately, the replacement part WAS in stock. As an aside, I asked Cam for suggestions about some scratches on the rear right corner. He gave me some excellent suggestions. While my car was serviced, I relaxed up on the 2nd floor in a comfortable pod with a desk and foot rest. The complimentary coffee from the slick dispenser is surprisingly good! When my car was ready, Cam had a surprise - the scratches we're GONE! I had to restrain myself from hugging him! I was so happy! Audi Richmond has surpassed my expectations once AGAIN! Thank you, Maria read more

My family and I visited this dealership on August 29, 2019. We were hoping to try Audi out. My previous vehicle was a BMW. We were obviously looking for a safe car. The salesman, Aelred, sold us the brand new S3 2019. It was a $57k car. Not a cheap vehicle so you expect it would be safe and last for years. Long story short, my sister and I went on a road trip with the new S3 on December 16, 2019. We were on the way to Seattle. I felt like there was an imbalance between the front tires, so I pulled over on Hwy 99. There was no signal on the dashboard. The front right tire DISAPPEARED!!! We immediately called roadside assistance and waited for 90 minutes on the highway right outside the car. There was no Emergency Hazard Sign inside the trunk. I contacted the salesman, he simply told me that it doesn't come with the Emergency Hazard Sign. We had to stand in the rain. After the roadside assistance came and changed the tire, we had to go to the dealership to check all the tires. So we arrived at the dealership after being in the rain for so long and being so frustrated with the whole situation, the first reaction we received was the laughter from the receptionist. We were trying to ask for help, but they laughed at us. Later, we finally received help from the Service Department. He told us this $57k car doesn't come with a tire-pressure monitoring system. I was actually shocked. I thought it was such a basic component. I asked the salesman about the TPMS. The first thing he said was it's hard for him to tell me what comes with the car and what doesn't come with it. An attitude like that pissed me off the most. They just want to sell you the car without telling you how unsafe this car could be! Also, this vehicle went forward twice when it was in Reverse. Of course again, they couldn't figure out why it happened and claimed that the car was perfectly safe. At the end, I traded in this car and went to Mercedes. Fun fact: every single Mercedes car comes with TPMS as well as run-flat tires. Audi, it's 2020! Please step up your game! read more

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The Richmond Audi location has the best customer service hands down. My service advisor, Jeff, is fantastic. Super friendly, knowledgeable and genuinely looks out for my best interest. He consistently goes above and beyond and I'm always impressed with how professional and honest he is, providing proactive advice and recommendations that I appreciate. They definitely have a client centred service model. If you need anything Audi, I strongly recommend the Richmond Audi - best decision you'll make. You won't be disappointed. read more

Unable to do SD - cards updates- lack of experience and not able to ensure equipment functional prior to service x3 time and you Out -cheers Audi Ridgement read more

Was in the midst of working a deal with another local dealership when I found they had the same vehicle but with slightly lower mileage and same price I inquired got quick responses however got an absolutely ridiculous low ball trade in offer they must think everyone is an idiot even though I had already mentioned I had offers on my trade in they offered HALF! $16000 was the offer I relieved from the first dealership and they offered me $8000 don't waste your time with these guys and make sure you shop around don't be played! I was a serious buyer and now I'm going to the other dealer. UPDATE : in response to your response no, $8000 is not accurate market value unless you're saying black book value is over quoting the vehicle by nearly double sorry but I have more faith in them. This is irrelevant I did get what I was offered for the car and now have nearly the same vehicle you have for sale only difference is I got nearly double for my car! Thanks! I suppose the other dealership gave me the extra 7000 just to make you guys look wrong read more

I had a great initial experience here at Audi Richmond. Usually I go to another dealership for service because it's close to my office. But back in early December 2017, I had an urgent matter need to be resolved quickly. I dropped in first thing in the morning and the service advisor, Vic, greeted me as I walked towards the service dept. Told him my situation and within 45 mins I was on my way. Excellent customer service. Recommended. The dealership building is new and much larger than the previous building which has now been torn down. Inside is very modern and has two floors. Customer lounge is quite roomy. read more

Audi Richmond - lounge area - Car Dealers Near Me - Richmond, British Columbia

My exhaust was noisy. For $150 they said the whole turbo needed to be replaced for $4000. I took it to an exhaust place and they found the section where there was a hole and repaired it for $250. Don't ever trust Audi service. Such a ripoff shop! read more

Worst launch ever.. If not for the awesome food, this review will be for ZERO stars.. Good.. Catered food by Railway Catering Bad.. Music.. First it was scratching speaker white noise, then someone figured out the sound and decided to put on Rave Club Electric Music.. Annoying repetitive sound Bad.. Sales people hovering and circling but not approaching you to even say Hello.. Took someone 40 minutes to come say Hi Bad.. As much as the bartender try, he is just too slow. If you are just offering drinks sans alcohol, have the mix ready yo go and pour.. No point fussing with the martini shaker where there is no alcohol We waited for almost an hour to see the 2 cars under the cloth, that's all there is.. For Show only as it's the European Model, and any new A3 ordered wouldn't be exact, especially the seats. No extra entertainment. We have been invited to a few launches by other dealerships before, this is the worst one and not worth the time. read more

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Very unprofessional service staff! What disappointment to own such expensive car and then get this lousy service!! Girls at desk less than helpful and half of the time not even present!! They messed things up with my file and then the service guy gave me shit on top of it. What gives? You can buy your car there but better go to Kia for service!! Disgrace!! Wont be back! read more

My first experience with Audi of Richmond and I cannot say enough about how good the service was. From the time I drove in to when I picked up my vehicle I was pleasantly surprised at the level of service. Jeff took care of me and was very helpful and I did not at any time feel pressure from him to "buy" more and this to me is what I wish there was more of in the industry. The prices quoted were exactly as charged with no surprises and I would recommend this service department to anyone who owns an Audi. Thanks again for the great customer service attitude you displayed on my first experience with this dealer. Bill B - Abbotsford, BC read more

We bought a brand new Audi Q5 and paid in full. In evening of the transaction day, they made us wait and then rushed us into signing the papers. The next day we noticed it had 438km driven while the contract stated 90km. Contacted the dealer Tim who said it was due to transportation and was normal. Met the manager Eric who claimed he did not know whether it was a display or demo car or how it was driven. He said they had no control over the car condition when transferred from Far East and that it was still legally defined as new. He originally offered $0.15/km compensation per lease arrangement, which was irrelevant to us. In the end he offered us a discount of $2,000. 1) They treat us unfairly that they do not disclose and reflect on contract the condition of the car. 2) As a luxury brand, they fail to deliver value which we can afford and willing to pay for. 3) They make no guarantee of the quality and fail to deliver what they promise to sell, an ideal new car, to our satisfaction. read more

I ordered a custom S5 back in 2014 and I thought to myself, luxury car will get me amazing fun and luxury service. bleh... Sales, Service, and care for customers is so bad that I had to write a letter to Audi Canada's president to see if anyone would actually take care of their customer... the rest is tbd. In summary, be careful if you decide to deal with them anyway, here's the five bullets of my letter. The whole thing would take 2 pages to explain. - Custom S5 delivered with four months delay - Custom S5 not delivered with promised features - Service team seems to do trial-n-error diagnostic Cheers Edit 1: this is a joke. Now their head of operation Steve Jarrold called to apologize, but hides behind the same excuses and still are not fixing/offering anything. Edit 2: So David, their sales manager, met with me with a clear intension to resolve things and to make me an happy customer again. Which worked. I have to give it to him, once he took matters in his own hands, things got done quick and nice. So the level of service and customer care I recieve from his sales team ended up to very good. Also, after my letter to Audi Canada President, his office called me within the same week. We'll speak next week to discuss this further. They are very responsive and I feel that they care. I think it comes donw to customer experience and expectations a company creates when you buy and use their product. David's and his team understand that. Audi Canada understands that. So it stays misterious as for why the Audi Richmond service and auto part department are so bad at it so far... read more

Dropped by to test drive the 2012 A4 sedan and to talk lease options. The saleman was pretty straight forward and easy enough to deal with. But then again, sales is sales right? The discussion was pretty much what you'd expect a pricing negotiation for a vehicle would go - select the options/colours you want, take a look at the inventory and they offer you a price and off you go haggling away. Nothing out of the ordinary; pretty much by-the-book. Got it down by $2k... but doesn't seem to want to move any further. So off I go to another dealership. Shocking that it's a mere $2k for a vehicle they NEED to clear out! read more

I had a "pleasure" to deal with those guys in Richmond Auto Mall. I have zero complain to Audi itself, but this dealership not better than "Liquidation Auto" somewhere in East Van. Lie about vehicle condition is normal there. Scam with "lost" keys and changing tires. Be aware, I personally never come back. Open road guys just awesome comparing to this.. And yes I am posting same review. Why should not people using yelp know about your service?Obviously after such a bad experience I don't want to be in contact with this dealer anymore. read more

Hello there! George here and I have just become a part of the new team here at Audi of Richmond, a part of Cowell Auto Group and am very excited to be here!!! There have been a lot of changes since I was presented with the opportunity of joining this fabulous team in November of last year, as one of the Audi Brand Sales Managers. There are still ongoing changes that are all based on one single factor, our customers!!! We, the Audi of Richmond Team, would love to see you all here to say hello! Lots of new faces that are extremely excited to be a part of our new team and would love to meet you! Thank you all for taking the time to read my comments here and please drop by to say hello anytime! Just ask for George! Have a wonderful day and hope to see you all soon! George read more

I can't be more thankful and pleasant to have Daniel and the Audi of Richmond team in helping us owning our very first Audi (and possibly many more to come). From the moment I walked into this dealership to the final closure of the deal, Daniel and his team did their very best in satisfying not just my needs, but also my whole family's needs. Despite the fact that Daniel have to deal with the language barrier with my family (as they speak broken English), very often we have to make Daniel explaining almost everything twice. He is Incredibly nice and patient. They have made my car shopping experience a truly enjoyable one. I'd strongly recommend Audi of Richmond, especially Daniel and his team. read more

DO NOT GO THIS PLACE !!!!! I just created a Yelp account to write this review, to avoid you from going this place. Unless you wanna be ripoff. I still love the car tho, it's just about their service. Alright, here's the thing. I'm leasing a 2017 Audi A4 AWD. Couple of months ago, I got my rear right tire flat, so I went Audi Richmond to fix it, because i have tire insurance. But they told me i have to replace all four tires instead of one, which, does make some sense because difference in tire thickness will cause problem, but i gotta pay $1300 for three brand new tires. Great, i thought my tire insurance would help. Here's what they told me: yeah you have the insurance, but it only covers that flat out tire, which is on the rear right side. So we will give you a new one for free, but all other three, you gotta pay them yourself, and that will cost you $1300. Oh, and if you dont change it, you gotta break the Quattro system, the gear box, the transmission, and many other stuff, NONE of them are cover by any insurance. WOW, I didn't know that the tire insurance is just a joke. But too late, i can't cancel that insurance. Oh and, they told me that my tire flat because of a really small leakage, but they still can't fix it. You know what the funny thing is? A friend of mine is working at Burnaby Openroad Audi, As a manager(sales manager i think), and i got the car from him. I asked him for advice on should I pay for those three new tires. He said: That is BullShit, you just don't go Richmond Audi, they are just all FKing scams. You just come Burnaby Audi if you need a service. So my advice is, if you like Audi, it's worth to drive to Burnaby dealership because they usually offer you cheaper price and better service. read more

We got into our new Audi Q3 last week and we have been enjoying every minute in it. Thank you Daniel De La Cruz for the excellent customer service you provided us. We walked into Audi over a month ago, not thinking we were going to buy. But after spending a few hours with Daniel and going over several options, we decided that this was the vehicle for us. We were never pushed into buying a certain vehicle but we knew what we wanted. Daniel made the numbers work for us which made it so appealing to get into the vehicle we have been pondering over for months. Thank you for taking the time to listen to all of our concerns, and for following up with us while we waited for the Q3 to arrive. We highly recommend buying at Audi Richmond. You will get more than you'd expect from any other dealership. It was a long process, but it was all worth it! read more

Ordered vehicle mid December and was told first week in January vehicle sold as didn't finish paperwork on their end. Worst now as original interest rates have gone up and loyalty down from -2% to -1% off rates. The salesperson and manager trying to figure out a solution...for time being I will give them 2 stars. Stay tuned for update. Update. They resolved the problem best they could. Got me car I wanted plus an added option which I don't mind. Payment increased by $90 a month but felt it was worth it in the end. Satisfied with solution and changed from 2 stars to 4. Thanks Daniel!! Final update. Received my brand new 2016 Audi S6 with everything I wanted and more. Management, business office personel and Daniel all greeted me extremely kindly. Bonus when doing paperwork was they included extra warranty coverage at no extra charge to me...said they felt bad for this unforseen situation. As a whole, I felt the entire Richmond Audi team in their dealership really cared. I would not hesitate to recommend anyone I know to them...mostly Daniel De La Cruz. I would give them full 5+++ stars. Thank you sincerely Siu L. read more

Excellent Audi branch! I purchased my very first car from this location three months ago, and the dealer called Daniel helped me a lot, and shared lots of useful information about the car I was going to buy. And now whenever I have questions he always help me like a big brother. Really nice person he is, honest, polite and awesome! So if you wanna buy a Audi and wanna find a trustworthy dealer to help you, I'm sure he is one of the best choice you can find in town. Last week I went to the service department for the first service of the car. (Again, Daniel helped me book the appointment) People in the service department had very great attitude, and most importantly, their work are super efficient. I waited for only 1 hour and the car is done and properly washed. Highly recommended if it's your first time buying a car! I'm sure you will learn a lot and feel extremely welcomed whenever you walk in that store read more

Hiroshi Onose from Audi Richmond is a spectacular Audi Sales Professional. We were researching the Audi SQ5 and the Q7. Hiroshi was super awesome with product knowledge and insightful questions to figure out what features of the vehicles to dive deep into. We were also corresponding a ton with Hiroshi and can attest first hand that we he responsive to questions and replies within seconds day and night, in or out of the office. Hiroshi is also in iMessage if getting snappy answers with pictures and videos is important to you. If going to buy a new Audi I highly recommend you seek out Hiroshi. read more

Terrific experience. George (our sales rep) was knowledgeable, respectful and worked with us to find a vehicle that met our needs at a price we were happy with. We initially went to Audi Langley (TERRIBLE experience) - this experience could not have been more different. Very happy with the purchase and looking forward to delivery next week! read more

I don't usually write reviews but I want to commend Eric W's service as it was efficient, professional and left a great impression on me. I am very glad to choose Audi Richmond as my go-to dealership. read more

What a joke of a dealership. A deal fell through for buying a Mini JCW, so I was looking for alternatives to spend my $45k at. Was approached by a completely unprofessional looking woman wearing heavy heavy makeup, blue contacts, casual lacy short skirt, basically looked like she was going to a club. First question she asks me is if we are looking for information in a really lengthened tone as if she doesnt want to deal with me at all. I tell her I am looking into an Audi TT, A4, and maybe an A3, to see if these cars are a better match for me than a JCW. She basically just points at the S4, and S3 and thats about it. I asked her if there was any TT's and she said she only has the one TTS outside. Doesn't ask me any other questions or if I am interested, so I ask her if I can see it. Guess what? She tells me its right outside and I can go look at it. Uhhhh okay so now I ask if I can get the keys so I can check out the interior, not even a test drive. "Yeah ill grab the keys". So im checking out the car with my GF and suddenly the sales woman says that she is dealing with another customer while we are in the car. Why the hell are you helping us if you are in the middle of something with another customer. At that point we just left. Dont buy your Audi in Richmond. I had much better service in the downtown location, where are the rich people tend to shop for cars. They treated me with respect and knew I was serious about buying a car. Richmond Audi is such a joke, just disrespect, no further inquiries, and sounded like she didnt think I wanted to buy a car. My experience was 2 days ago, I just bought a car yesterday at another dealership. read more

I just bought a Audi A4 Quattro S Tronic from Audi Richmond through the Audi specialist Mr. Tony Yang yesterday (March 8, 2018) and I love it very much. If you want to buy a car at this store, be sure contact Tony for he is kind, polite & friendly and also he speaks English, Mandarin & Cantonese fluently. I am highly recommend him to be your server and I am sure you will be delighted to have an excellent service from Tony and he will guide you to have a good deal with your dream car home! Raymond Wong read more

Back in September I purchased a trade in -- a 2014 Subaru Forester from Richmond Audi. The sales rep was fantastic! Jerry Chi provided outstanding professionalism: he carefully went over details of the car and answered all my questions by offering clear explanations. His excellent customer service left me feeling respected and as a woman buying a car, this kind of customer service is not always found. Thank you Jerry and if I ever buy an Audi, you will be my go-to guy!!! All the best in the new year, Denise read more

Just leased a new Audi from the team over at Audi Richmond. Had a great experience dealing with both Kevin and George. Right from the get-go I had a really good vibe from them and felt much more comfortable than with other dealerships. They come off very honest, straightforward and did not pressure us before we were ready to buy. Would recommend them in a heartbeat, look forward to every oil change and will certainly do business with them again. 5+ stars. Thanks Kevin + George! read more

If you can get the best deal buying here it might be worth buying here. After having problems with 3 Audi's I bought and had serviced here I won't be buying from this dealership and certainly would never consider using their service department. They have convinced me to move away from the Audi product after failing to deal with the issues with my last one. Make the effort to take your Audi to one of the other Audi dealers for service or be ready for weeks and months of run arounds from this one if you have issues. Re comment from dealership - not sure what emailing Steve Jerrold would do. Multiple people in the dealership were aware of this for months and refused to address it. In addition the sales manager was aware as well as the team that was going to inspect the vehicle if I bought it out and the guy that inspected it when I finally returned it rather than buying out the lease because of these issues. Obviously no interest for the Cowell Group to address these issues. read more

One of the most exciting, but also stressful and worst experiences you can have is car shopping. My family and I recently went through this after moving back to Vancouver. After visiting at least 7 dealerships all over town and test driving everything from SUVs to sedans, we found the perfect car... An immaculate 2010 VW Golf Wagon at Audi of Richmond. But aside from the car, what made it an easy purchase was finding Daniel De La Cruz. Daniel is professional, genuinely nice and honest... not always the words you hear when talking about car salespeople but they perfectly describe Daniel. He was patient and understanding when we first met, even though I had to cut him off mid-sentence because we only had a few minutes to test drive the car. We called Daniel that night to tell him we wanted the car and he, and the rest of the Audi of Richmond staff, showed what great teamwork and organization are all about. They had the car ready ahead of time and Daniel even personally delivered the car to our home. Needless to say, we were delighted and the car has been flawless. The entire buying process was easy and stress free because of Daniel. I highly recommend Daniel De La Cruz and Audio of Richmond to anyone looking for a new or used car. I will certainly be back. Carl K. read more

Just wanted to write a quick follow up.... We picked up our Audi today. I have to say that the customer service is top notch. I figured it was quick paper signing, get the key, some basic explanation and off we go. What we got in stead was Daniel and Hiroshi put on quite a "show" which I won't go into details so that I don't ruin it for the future Audi owners. It felt like the staff there always want to make that extra effort to treat their clients right. I will simply close by saying - An awesome car shopping experience like no other. Thank you Daniel, Doralynn, Hiroshi and the front desk personnel..... read more

We bought a Q5 last month but not from Audi Richmond as our trip there was unpleasant. From the moment entering the front entrance to our 30minutes at this location, not a single sales representative acknowledged or even made eye contact with us. read more