Getting my car at OpenRoad Hyundai was genuinely one of the most pleasant and memorable experiences I've had with any dealership. From the first interaction to driving away in my new vehicle, every single step was smooth, thoughtful, and professional. I initially contacted Jax, who went above and beyond to help me find not just a car, but the car I truly wanted. Even though he wasn't available on the days I could come in, he referred me to his colleague to make sure my schedule was respected--Green Flag #1 and #2 right there. When I visited the dealership, I was impressed by how clean, organized, and welcoming the space was compared to others I'd seen. It gave me confidence that I was in the right place. And what really stood out was the sense of strong leadership--it was clear this team was well-managed, and it showed in the respectful and attentive way everyone interacted with clients. When I met with the associate and mentioned I still needed time to think, Eric, the Sales Manager, personally approached me--a rare and appreciated gesture. He offered me a very fair deal, answered my questions respectfully, and never pressured me. After a negative experience at another Hyundai dealership (Boundary Hyundai), this moment alone restored my trust in the brand. Hyundai deserves dealerships like OpenRoad, where customer experience is truly valued. Even when I asked about insurance estimates, instead of delaying or brushing it off, Alvin took me directly to the insurance rep so I could make a fully informed decision. That level of transparency and care doesn't go unnoticed. Once I confirmed I wanted to move forward, the process continued to impress me. I had to wait a bit while some details were finalized, and during that time, I talked to a professional and considerate finance manager who, like the rest of the team, clearly cared about doing things right--not just quickly. They took into account my budget, preferences, and requests, and made sure I felt confident every step of the way. Throughout the process, Alvin remained an excellent point of contact--always responsive, clear, and helpful in handling communication between me and the team, making the final steps completely seamless. And finally, a dedicated delivery specialist, Gavin, was there to make sure I was well set up and ready to go! Such an organized and smooth process. I couldn't expect more. This is how you earn customer loyalty: by caring about the experience, not just the transaction. I'm so happy I chose OpenRoad Hyundai, and I'll recommend them to everyone I know. Even if it's not the closest dealership to you--make the trip. It's worth it. And lastly, I want to say this: OpenRoad isn't just about Hyundai. If you're ever considering buying any car--Toyota, Mazda, BMW--you name it--I'd recommend choosing OpenRoad as a group. The professionalism, leadership, and customer-first mindset they uphold is rare in the auto industry. This experience made it clear to me that it's not just about the car you're buying--it's about who you're buying it from. While other dealerships like Boundary Hyundai show how poor leadership can lead to poor customer service, OpenRoad sets the bar for what the automotive experience should be. It's a group you can trust, and I'll absolutely be returning in the future. read more

A good place to be ignored. Walked around the lot and inside not one person acknowledged me. Wrong demographic I guess. read more

Was upsold to a $2400 extended warranty because of the easy claims-free rebate of the total amount if not needed. Boosted my battery in year 8 and the rebate voided. Buyer beware. The details are very unclear, and at the end you have to get a "credit" at the dealer within a month, etc. read more

Tried to buy out my vehicle at the end of my lease and was told I had to pay $899 for inspection fee. Hyundai website says no inspection is required so this is just a money grab. Hyundai and another dealership both told me there should be no fees added that aren't in my lease... shame on Openroad Hyundai Richmond for trying to scam me. This kind of thing gives car dealerships a bad name. I won't be giving them any more business. read more

This is my second time using this dealership for my annual maintenance. They are efficient and easy to deal with, calling ahead to schedule an appointment is hassle free, your will also get an email for confirmation right away! Staffs are courteous and efficient, they will also notify you as soon as your car is ready for pick-up. If you wish to stick around, there is a waiting area with fresh coffee and a lounging area for you to relax and go on-line while you wait. Complimentary Car Wash & Vacuum offered as well! read more

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If I could give ZERO stars I would. I was having issues with my car. I would try to start it. The interior, exterior and display lights would turn on and I would hear the engine sounds running, then it stops and dies (the engine). I called a towing company and the guy happens to be a mechanic too. He thought it might be the positional sensor (either the cam or crankshaft position sensor). But as I didn't call him in as a mechanic, he didn't bring his computer with him. So he couldn't fully diagnose the issue. He was able to do a "running start" on my car. So it worked long enough that I could drive my car to Hyundai. I figured since I was bringing my car (Hyundai Tucson 2011) directly to Hyundai, they should be able to figure out the issue and fix it properly. Cause it's their own car, right? WRONG. I relayed to them what the other mechanic said. The Hyundai employee told me they will "diagnose the issue" and will let me know. Less than 2 hours later, they called me and told me my car was ready for pick up. They told me the ONLY ISSUE was that the car battery connector was loose. So I can pick up my car anytime. When I went there, they reiterated that the only issue was the battery connector being loose. I happily paid the fee. 5 days later. I have the same issues. I called them to complain. They wouldn't even discount me anything until I argued with the foreman for awhile. They said, it was in the fine print of the receipt stating they "couldn't replicate the conditions". (I told him I was mot made aware of this) Therefore he claimed it's not their fault my car stopped working again with THE SAME PROBLEM. After much arguing back and forth, he would only give me free labour for 0.5 hours claiming they didn't even charge me that much the first time I was there. I told them it's not my fault that after "diagnosing" my car, they only found a minor issue. And thus, didn't pay that much. I told them I'm sure if they found a major issue, they would've charged me a lot. They kept telling me they're "happy to help". Meanwhile, I have to pay for towing AGAIN for problems that should've been fixed the first time. AND the full amount of whatever problems they find with only 0.5 hour of labour discounted. I call that POOR CUSTOMER SERVICE. The Foreman from Hyundai Richmond wanted me to leave my car there for "a week or two" so they can "try to replicate the conditions". And I asked him, if he can guarantee that this time he can get it properly fixed, he said 100% PROVIDED they can replicate the conditions. So in other worlds if they can't, I would take home my somewhat fixed car, and if it breaks down again with the SAME ISSUES, I would have to bring it back to them AGAIN AND pay for EVERYTHING AGAIN like a vicious cycle. Bottom line, I brought my car in to be fixed. They fixed it while not telling me it's not guaranteed to keep working. And 5 days later it broke down again with the SAME ISSUES. Sounds like a scam, right? read more

worst Hyundai dealership in Vancouver. the service department has no concept of customer service, they are just focussed on how many cars they can say they "fixed" in a day, quality of service does not matte. I took my car to get an issue repaired 2 months after the same issue was fixed by the same service team. the person at the front desk in service department was so rude and unprofessional so I talked to the manager but no use. I would recommend everyone to stay away from this dealership. read more

Funny how there's way more space in the lounge, waiting area by the Parts dept, than actual showroom, a bit tight there. Their cars have come a long way from the Pony models, the Genesis top model is actually feels higher class. Good service, as soon as I walked in, sales rep all over me. Sadly, just here for business. Good location, 1st dealership on the left upon entering. read more

Richmond Hyundai - Car Dealers Near Me - Richmond, British Columbia

My husband and I visited this dealership to look at Santa Cruz, unbelievable crappy service. No acknowledement from any staff member inside the dealership. No details on the vehicle and no one willing to help two gay Caucasian males. Definitely will not shop here in the future. Richmond automall sucks! read more

Had another brand of car for 15 years and had quite the relationship with the service department so was a little nervous on how Hyundai would measure up. Went for my first service today! Molly and Robin made it a great experience. Service plus!! I was in and out in under an hour and had a small job done as well as the oil change!!! Pastries, hot drinks as well as tv and newspapers! Who could ask for more! Answered all my silly questions with a smile on their face and great patience. Looking forward to a long relationship w my new car. Thanks ladies!! read more

Richmond Hyundai - Delicious pastries to snack on w a lovely spot of tea while you wait ! - Car Dealers Near Me - Richmond, British Columbia

Mika was very helpful with my service! Thanks for taking care of my car! This dealership has an excellent service department. read more

I received a call to contact them as I am in the middle of purchasing a Kona electric. We reserved a car and put a deposit down. We were told maybe in December, then March then maybe June or July. I can accept that. Lie after lie. In early February we received a call to contact them. I was in the neighbourhood so dropped in. Explained I received a call from the dealer about the car. I went in and no one did not seemed concerned. My regular salesman was not there and the call was not from him. Someone said they would get somebody. I waited for 40 minutes and then told receptionist I have been waiting 40 minutes and she appeared not to care. No one seemed to care I was there. I told them if my displeasure and walked out. I have been to the Hyundai dealer in south surrey and bought a car. Been to Abbotsford and bought a car there. Richmond is the worst I have ever been to. Totally ignored. Salesmen appeared to only care about their clients and none else. They will not get my service. I would give them a page of thumbs down if I could. Avoid this place as if they have the plague. Not impressed. To follow up we ordered a cargo mat and floor mats. They only provided the floor mats. Service had no clue what was going on. While waiting they gave a customer the wrong keys to her car and it took over a half hour to get her keys. Bad bad bad. Tried calling finance manager and the dealer manager. Both have ignored my calls and request to call me back. I will not set foot in that dealer again. Feel like I should call jimmy Pattinson who owns open road. STAY AWAY!!! Go to another dealer read more

I went in for my second servicing. They are always very kind and personable when I go in. They are fairly quick with the servicing and always wash and vacuum the car out which I love. I trust in their work. read more

Another great experience in the Service Department at OpenRoad Hyundai. Matt Leung and his team are first rate. This time my Elantra needed new tires and the process was effortless, efficient and reasonably priced. Always friendly, courteous and helpful without needless pressure. I've come to trust their recommendations and their work is always excellent. Thanks to Matt and the entire team. read more

The service staff was very helpful and friendly. They are knowledgeable and experienced. Mika is a great asset to the company. Victor was also great and kind. James in the sales department was very helpful and friendly. Overall a great experience. I always have a wonderful experience when I deal with Mika and now Victor. Thank you read more

Open Road Hyundai has been very friendly and courteous. They have gone above and beyond to call my previous Hyundai dealership to obtain service records. My only complaint I have is being called last minute to change my service booking, however it was due to parts not arriving. I appreciate the free car wash after service. read more

I needed to take my Santa Fe in for a repair that needed to be done right away as my windshield washer system wasn't working and I drove enough that the windows constantly needed cleaning. Making an appointment online was easy and quick. When I arrived my Service advisor Mikaella was very helpful, explained the process, gave me options for parts, gave an estimate for labour and offered her card for any further questions I might have. When the car was ready she explained what they had done and when I could pick it up. Work was done well and impressed with the friendliness and efficiency of the staff. read more

I was having a really bad day! My underground parade was having some matainence done to it, so I had to park out on the street. Unknowingly, I parked under a tree that dripped sticky sap all over my car. I was on the way to visit my mom in the hospital and thought I would stop off at a car wash after our visit. While I was parked in the hospital parkade, my car was involved in a minor hit and run accident. The turn indicator reflector was smashed, and there were loose wires hanging out from where the light was. I thought I better get it fixed right away, so I drove to Hyundai on Minoru Blvd In Richmond. While the service department was evaluating the damage to my car, Ivy at the front desk politely listened to me rant about the tree sap, the hit and run, and my poor mother in the hospital. She assured me everything was going to be okay. The serviceman told me that the parts needed for the repair had to be ordered, and would take a couple of days. I asked Ivy if I should wait until the repair was complete before I took the car to get washed. She told me that the service department just washed my car for free, and they vacuumed my floor mats too! I felt like crying tears of joy, something good actually happened to me that day. Thank you for turning a bad day around. Susan read more

We have been dealing with Open Road Hyundai Richmond since we purchased our "ACCENT" in 2014. As a rule we find that the service department,is convenient and friendly! We normally drop off the car and pick it up at the allotted time. This last visit the car needed some extras above the "SERVICE 3" which was fine. I did receive the "free" wash, but when I got home I found that it was not thorough, there were some drippings that could have been removed if more care had been taken. However what bothered me the most was the failure of the service department to review the HYUNDAI inspection report. There were check marks (RED)for the LR & RR brakes. I intend to drop by and discuss this but it would have saved me a trip! read more

Went in for a maintenance service last week and was greeted promptly by Lisa. Despite having so many questions about the car, Lisa was a big help and kindly and professionally answer all my questions. After 1 hour and 15 minutes, I saw my car came back into the parking lot. 30 minutes later, my name was called to the counter. During the 30 minutes wait, my car just sat there, no one touches it. The counter wasn't busy, so I wasn't sure what the hold up was about. First thing I noticed is that the complimentary car wash (like last time) was just quickly spraying water on the car. Some area was still dry and dirty. (I used to service my Lexus at OpenRoad Lexus and the comp. car wash was impeccable... Could be that Hyundai is a cheaper car or they just really doesn't care). When I got into my car, it was dirty with white dusty smear (all over the seat, both the door on the driver and the passenger side, steering wheel, and dashboard. I decided that it could happen and spend a good 10 minute trying to wipe it off myself. Not all of the dirt come out and what worse was that the passenger door came back with a big scratch on it. So I went back in and talk to Lisa about it. She then talk to the assistant service manager, Matt Leung, who came out from the inside looking like I annoyed him without even saying a word yet. I bring him to my car and said Me: "I was just wondering if anyone came into the passenger side because there is a big scratch on the door that wasn't there before" Matt: *Shook his head* "That's not possible, no one enter this side at all. They didn't even open the door" Me: "But wouldn't they enter when they clean the windshield window?" Matt: *Paused and continue shaking his head* "I can't take responsibility if no one work on this door at all... even if there is a scratch... if we didn't work on the door, I can't take any responsibility for it" I wasn't even trying to get him to be responsible for it and was just asking questions. I wasn't going to ask him to replace the whole door or anything. BUT WHEN YOU TAKE YOUR CAR IN FOR SERVICE, YOU EXPECT TO GET YOUR CAR BACK IN A BETTER CONDITION AND NOT WORSE! While I was being professional with him and ask him nicely trying to get answer, he treat me with discourteously. I would be happy with a simple "Sorry about that, I will talk to the tech who work on the car and be careful next time" But he denied it point blank without even asking anyone about it. (First, he said no one enter. Then he changed to saying no one work on the door so he can't take responsibility.) All the meanwhile, he look so annoyed at me like I'm interrupting his time sitting on his desk. He tried to brush me off and you can tell he didn't even know what I bring my car in for. Even if I try to talk to him, he already turn his body halfway toward the door and ignore the issue. What worse was that when I told him before he go that I want to just add a comment about the service. he reply shortly "What?", and I find that very rude. I told him my car came back full of white dust and before I could finish my sentence he shook his head again, make annoyed face and said "What white dust?". When I try to explain to him, he never let me finish talking and keep saying "What white dust? What white dust? This is not an auto shop! There can't be! We don't make dust". I repeat again that I just want him to improve the service quality for the future and I wasn't' asking for anything. That I had already cleaned it and there isn't a lot left to show him (I wasn't even going to talk to anyone about the dust until I found the big scratch). He kept shaking his head, made annoyed face and said "I don't know what It could be. We don't make dust here. But okay." and left. I would have rate better considering the level of service Lisa Wong was giving, but this assistant service manager (Matt Leung)'s rudeness was too big to ignore. I don't know how he maintain his position with his unprofessional gesture and speech and treatment toward a customer. read more

This location has a service department that is much better than other locations I've used for Hyundai-authorized service centres. I did come here for sales as well but ended up going to another dealer as they were much less pain to deal with on the sales side. However, as I work in the area, this was more convenient for me to come for service after a while instead of going back to where I purchased it from. The service department here is great, they remember who I am when I walk in the door (if I get the same nice lady, Lisa, who helped me other times of course) and they seem genuine. One time they even let me login to my webmail to print a coupon they sent me so I could use it (the email wasn't enough, it needed a form filled out for the coupon to be activated) to get some money off the service package I had it in for, and I didn't have to even ask - they offered! My gut seems to trust them more than I did at the other dealership for servicing. I'm good going here for servicing and would recommend to others in the area. read more

Once again, excellent service with the Open Road Hyundai service group. New waiting lounge is very spacious. Easy to make the appointment, all my questions answered. Victor made sure that I was updated as the service was done. Car serviced and washed within the given time frame! Always a pleasure to have my car serviced here. read more

Sales - I've bought two cars from this dealership, a 2011 Sonata, and a 2013 Elantra. I've been happy overall with both cars. When I went through the buying process, it was decent enough. Yes, they're salesmen, and you do have to go through some of the same hoops, but I found them to be much "less fake" than many other dealerships. I've recommended this dealership to my parents and a friend, both who have bought cars from them. Service Department - They've always been pretty courteous. The quality of work and review is always there. I'm always a bit skeptical of all the recommendations they make, because like a any dealerships they point out any minor thing that can be repaired. I have always been sure to hold off on recommendations until I have a friend who is a mechanic check it out. I do have to say that recently, I've been very happy with the service department. I had a problem with the front axle shaft with my 2011 Sonata, and the car just came out of warranty. The dealership right away offered to cover 1/2 of the cost of the repairs just because I had been a loyal customer and taken both of my cars there for regular service. They recommended that I call the Hyundai customer line to see if I could get more covered. I did this, and between the both of them, they were willing to cover 75% of the total cost which I felt was more than fair. It was great to see a dealership reward customer loyalty. I questioned whether or not I was wasting money taking both my cars to the dealership for pricier oil changes over the years, but now it has paid off, as it has saved me over $1000 in repair costs. Thanks, OpenRoad. read more

I am always impressed with the service I get at Open Road Hyundai. From the time I purchased by 2008 Tiburon until today, they never fail to impress me. They provide me with the necessary recommendations to keep my car in top shape yet they never push me into something I am not prepared for. I always leave feeling like I've been given personal service and totally confident that my car is in the best hands ever! read more

Arrived 15 mins early for a booking appointment I made online to have a recall issue fixed. Upon arrival, I was greeted by adviser. She walked around the car, did some initial checks, and asked me to wait. 20 mins after, they've addressed the brake light recall issue, plus my car came out squeaky clean. Service has been top notch. read more

Comfortable customer waiting area in service area. Service advisor Mika is very helpful, she explain what my car need to be done & how the service keep my car safe on the road. Very highly recommend her for all your service. read more

This place is a joke, untrained sale guy with no knowledge in cars the manager doesn't care even you made your deposits. Stay away from this dealership!!! read more

I visited Openroad Hyundai last month for a service appointment. When we arrived, we were promptly assisted by a staff at the reception area. Shortly after, we were brought to the lounge area which had a TV and plenty of seating. There was tea, coffee, and baked pastries at our convenience. We had a pleasant visit overall! read more

Helpful environment. I have not had any complaints and I have visited a few times (buying my car, getting it serviced). Friendly staff. Had a service inspection and they were very thorough and informative. read more

Great professional service although I missed the treats that they offer. The services team made quick work of the recalled items on my vehicle and quoted me a time of 1.5 hrs, which actually took less than an hour. They did a great job of cleaning up the vehicle and making sure it was in working order. Well done! read more

It was my first time going to this dealership today, after having inherited a Hyundai. The service was excellent and courteous. Robyn helped me figure out all of the outstanding recall repairs that needed to be done. She also called me with a detailed breakdown of the repairs needed for the vehicle - specifying which ones were urgent and which ones could wait for another day. It was a great experience, my family will be back for sure! read more

The sales team were fine but what was really terrible was the service experience, mostly with the service manager. I bought a car from Hyundai that wasnt working properly, it died a few weeks after i bought it while i was driving on a highway. Luckily no one was hurt so i called the service manager and let the receptionist know that it was an emergency. As soon as the service manager picked up he literally berated me on how dare i say that is an emergency because only his son being sick can be considered an emergency. I was utterly shocked he was talking to a customer like that. I explained that the car was very dangerous and if it dies on a highway it could seriously injure people. He was so angry and worked up that he had to pick up the phone when HE didnt feel it was an emergency. When i explained my concern to the GM, he got incredibly defensive and said that "he (service manager) has been working here for 15 years!!" as if that was proof enough that he was not to be complained about. Im also a sales manager and im certain i would never treat a customer like that. From word of mouth it seems that i am not the only person who has faced the awful attitude and anger issues of the service manager. Buying a car should be a fun experience and they ruined my experience and i will never ever go back there again. read more

Buying a car ranks among the most dreaded chores I can think of. Just the thought of dealing with these literal used car sales men makes me queasy. This is one of the reasons I buy one only when absolutely necessary. I bought a car last fall and had some brutal experiences at Kia and Budget on Marine Drive. I though I was done for a while forgetting my mom's car is 12 years old now. It was time to grit my teeth and get out there again. I had some great communication with Reza at Kia Richmond about an almost new Elantra but saw that this dealership had many available and thought I should check it out before heading for my appointment with Reza. My mom and I arrived and did indeed see several 2013 Elantras in the lot. After a few minutes, a salesman approached us. His approach was the typically uncomfortable and forced greeting leading into asking what nationality we were. I don't know why anyone thinks this is a reasonable ice breaker, and he didn't win anyone over with this approach. We said we were looking for a newer Elantra and he kept pointing at a dusty 2008 model insisting what a great deal it was even after I said we weren't interested. It obviously had been sitting there for a while and he was anxious to be rid of it. He didn't want to talk trade in until we test drove one and insisted we had to pick one we wanted before going for a drive. He had nothing to add on features of the cars, just hovering and pushing us to get in one. I got so irritated that I told him we were going to try the other lot and maybe come back. He then asked where, and when we said Kia Richmond, he pulled this ugly fake concerned face and said we should be "very careful" and some dealerships "trick" customers! He said he knows because he used to work there and that they are not honest. This obviously was the final straw and I flat out told him what he was doing was dirty and that we were leaving. As we were walking away, he ran up to my mom to hand her his card "for when you return"!?!?! WTF? On top of everything else he had zero self awareness. In the end it really made me sad. When I told Reza at Kia that this Thomas warned us against his company, he said "oh my god, oh my god, he got fired from here because he was making customers uncomfortable!" Figures, right? read more

I booked an appt for a recall. Only when I showed up did they inform me I didn't need to do the recall anymore - annoying. That being said they were very friendly and helpful. I was also due for fuel servicing so we did that instead and they cleaned my car as well which was a bonus! read more

I've been here a few times while car shopping. The salespeople are very friendly and honest. They weren't pushy and I didn't feel pressured at all. I'll definitely be back next time I'm looking for a new Hyundai & would recommend it to anyone in the market. read more

Service is TERRIBLE. We waited again (twice) employees working very SLOW. BAD SERVICE. workers not nice. Asked stupid questions. Couldn't find right key. AWFUL read more

The sales staff was fine when I was shopping for a car. They try to upsell you pretty hard when you are completing the deal with the finance person, but I . The service staff are total scam artists. This was my first car that I had owned, and I was bringing in my car every 3 months despite the fact that i was barely putting any kilometers on it. They did not mention that I did not have to get the car serviced so often. After a few services, they started upselling a bunch of crap that is obviously not needed. They will try to sell you transmission fluid changes, cabin filter changes, and will tell you that you need a wheel alignment. I got all of these in first 18 months that I owned my car. Please avoid this place for maintenance at all costs. The service department on Kingsway is much better. read more

Let me start out by saying that I love my Hyundai Sonata. As icing on the cake, the service at Hyundai is fantastic. Mikaella, the service representative I usually deal with, always greets me with a friendly smile when I bring my car in for service, and takes care of the service in an efficient and professional manner. I pass the time with a coffee and muffin, watch the news on the big screen TV, and get my car back gleaming clean from the free car wash. What could be better? read more

The staff are professional and always helpful. I have been going here for scheduled maintenance for about 5 years. Highly recommend the service department! Katherine L read more

This place is efficient and able to book my appointment online!! for servicing as needed... they have decent deals throughout the year... i get my car cleaned inside & out & staff is knowledgeable... i also like that women are part of the team.... i feel respected & appreciated when i ask questions about my car read more