I purchased a 2025 Hybrid Maverick from Brown Bros in November. Unfortunately, just three days after taking it off the lot, the shifter malfunctioned, leaving the truck undrivable. Since then, the vehicle has been waiting on a replacement part that is currently on backorder. While this situation is obviously unlucky, the lack of communication and support has been disappointing. Ford head office did approve a temporary loaner (a Santa Cruz), but has not replied any follow up emails I've sent. Brown Bros has also offered very little assistance. I never heard back from the sales associate I worked with, and when I contacted management, I was told the issue was entirely out of their hands and that responsibility fell solely on head office. I am actively paying for a truck that I cannot drive, and I would have expected the dealership that sold it to take a more proactive role in supporting me. At the very least, some effort to advocate on my behalf would have gone a long way. I don't want to portray them negatively, but I do expect a level of service that earns a positive review. read more

Aryan was Great I purchased a 2024 Mustang Dark horse, I am Happy with the Deal everyone treated me well Sverre read more

This is my fifth vehicle since 2007. My representative, Lori, has been outstanding in finding me the right vehicle that fits my needs. I have never felt rushed or pressured. She has Always gone above and beyond in making each deal a stress free and pleasant event. I would highly recommend Lori and Brown Bros. Ford if you are looking for a vehicle. Ronn M read more

They were able to find out the problem with the erratic shifting of my vehicle's transmission and fixed it...but it took them way too long. My vehicle was in for a whole 10 weeks (70 days) !! When I got my car back, the transmission was fixed; but a few items under the hood were not back in place...and the engine air filter case was cracked. Oh yes, the service advisor dare to tell me they trust the mechanic so much no quality control / double checking is necessary. May be that's one of the reasons Ford / Lincoln vehicles have more issues than others...and customer satisfaction is low. read more

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Last Friday my Ford Focus had four door latches repaired at Brown Brothers on SE Marine Drive, and I was surprised, very surprised by the service. Arriving early in the morning my car was quickly processed and then forwarded to Sam, my service advisor, an excellent, honest communicator who was able to answer all my questions, and the one he was unable to he phoned a couple hours later with the answer. I will say from arrival to departure it was a stressless experience... oh, they also washed and cleaned the inside of the car. Certainly, a first-class experience. read more

Went to Brown Brothers to book appointment to get my headlights fixed on my Lincoln MKZ. Was told by the lady at the service desk that manager would call to discuss. Never received a call. Really sad service. Made alternative arrangements. read more

worst service you could possibly imagine, Do Not bring you car to brown bros ford as l caught them twice not doing everything required in the works promotion, even after complaints ( with no response) they actually barred me from receiving warranty service because l posted a negative review online, can you imagine being barred for complaining online about poor workmanship and service. and when complaining to Ford Canada, they refused to get involved as dealerships are indep owne. so the lesson is Ford does not respect customers, they can do poor quality service with impunity. l am currently seeking legal counsel in this matter. read more

Amazing service as always. My service rep Sam goes above & beyond. The heightened health & safety protocol During The Covid Pandemic Shows just how much they care for their clients. I highly recommend Brown Brothers Ford Lincoln read more

This review is for service department, however I must say that we only had the best experience both with sales and with service from Brown Bros. As a matter of fact, it has been by far the best experience I've ever had with any dealership, to the point that it will play a major role in the choice of my next car. They make everything so addictively easy and flawless, which will be very hard to match. The main reason is that I was given a personal Lincoln assistant - Aaron. Amazing, most enthusiastic and upbeat assistant you could ever dream of :) Whatever questions I have, or anything I need regarding my car, he is always just one text away. Even a minor issue - I just text Aaron, and next thing I know problem is solved. Brown Bros clearly value human capital, which becomes clear when you visit their service department and see people who have been there for decades. They truly make every interaction personal and welcoming, even for a customer like me. Thank you so much for taking stress out any car related issues, and for all your hard work. I like many truly appreciate it. read more

Brown Bros took care of a difficult repair job on my F150 - replacing an exhaust manifold in a timely and cost effective manner. Service rep Ryan went beyond expectations and made a deadline that I needed to meet his priority. I highly recommend Brown Bros Ford Lincoln for their parts and service department. Looking forward to buying an F150 Lightning there as well! read more

I just bought my FIRST car ever and everyone at Brown Brothers Ford made the process easy and stress free. Being that it was my first time buying a car I was extremely anxious about dealing with high pressure sales people. I had shopped around a bit and after having a horrible experience at Coastal Ford I went back to BBF. Beth Macdonald was my sales rep and she was amazing! She went above and beyond (communicating on her days off etc) she made me feel stress free and never put any pressure on me to buy. All the staff there are wonderful and I felt happy and comfortable with my purchase. Thank you guys!!! read more

Best service dept ever. I have been dealing with the Brown Brothers service dept since I bought my 2015 F150. They are friendly knowledgable and solve any problems I maybe having with my truck in a efficent cost effective way. Chris (the service manager) and the team went out to get me in and resolve a minor issue I was having prior to having to drive into the interior for my mom's surgery. Thank you so much you are the best! read more

BUYER BEWARE!!! Be very very careful when dealing with Brown Bros Ford or Toyota!!! THEY WILL RELENTLESSLY TRY TO UPSELL YOU ON EXTENDED WARRANTY, AND IF YOU DON'T AGREE THEY WILL COMMIT FRAUD AND ADD IT IN ANYWAY!!! We specifically told Brown Bros that we did not want any extra warranties, they added it in anyway and when we asked what the extra cost was at signing they replied " we didn't add anything extra, it's included as a courtesy, we just have to show on the ledger". Then when we received the paperwork from the 3rd Party insurance company FCPP (First Canadian Protection Products) 3 months later titled "Notice of Contract Agreement" showing how much we actually paid $2480.00. We only knew then that there was in fact an extra charge. By this time the insurance company FCPP ( also a bad business practicing con artist company)conveniently has a 30 day cancellation policy that of course we passed by the time the notice showed up. We went back to the dealer and they said "Sorry for the confusion" (Total BS) and that if we wait until the end of the policy or sell the vehicle they would refund 80% of our policy amount. This was a lie, I sold the vehicle and followed up for with insurance company for a refund that said wait wait we have another policy that demands you are the owner of the vehicle at the end of the policy to get a refund. Went back to the dealer again and of course they said "it's not our policy, there's nothing we can do". THERE ARE MANY PLACES TO BUY A NEW VEHICLE, SAVE YOURSELF THE TROUBLE AND BUY ELSEWHERE!!! By the way, the vehicle had an "unusual electrical problem" that neither that insurance or Brown Bros would fix! IF ANYONE ELSE HAS HAD ANY SIMILAR GET IN TOUCH WITH ME TO BE ADDED TO THE LAWSUIT I AM FILING AGAINST BROWN BROS. BrandonMitchell888@icloud.com read more

Brown Bros Ford Lincoln - BUYER BEWARE- DO NOT BE SCAMMED BY BROWN BROS! - Auto Repair Near Me - Vancouver, British Columbia

Made appointment at 9:00 am for an oil change and headlight bulb replacement. Vehicle inspected/ entered into computer at 9:25. Told it was going to take 2.5 - 3 hours. That's with an appointment!!! Walk-ins were serviced before me! I chatted with service advisor about slow service. At 10:30 she told me they just started working on my vehicle. At 11:15 I was offered a car wash as the oil change/ headlight repair was done. By 11:30 I was reviewing my bill and paying. So, if my vehicle had been serviced when I had my appointment at 9:00 I would have been gone by 10:00! So, not sure what the issue was? Being from Alberta (I'm a devoted Ford customer) make a difference. Was the one time service not as important as a BC customers potential revisit? Poor customer service! Headlight works, oil changed, got what I needed! Took triple the time with poor customer service. Sad! * Not until another customer told me their story did I decide to update/tell all: * Upon arrival to Brown Ford for an oil change and headlight fix I explicitly told the service advisor I did not need a vehicle inspection with the oil change as I'd done a travel inspection before coming to Vancouver! On service completion I reviewed the bill found an inspection sheet with $40.50 charge! When I brought this to the service advisors attention her immediate response was "oh yah, hope you don't think I was upservicing you!" I did not think that, until that moment! Fee was reversed! read more

TL;DR - After this Brown Borthers Ford nightmare, Coastal Ford Burnaby was a pleasure to deal with. They offer a shuttle to and from work. In the end, they did this job for us and the experience was delightful. We may have bought the car at Brown Brothers, but the service manager still threatened to refuse to service my wife's 2010 Ford Escape if we weren't more cooperative. I'll start there. The 2009-2012 Ford Escape has a special remedy procedure- and now an extended warranty - for the throttle body (the company is refusing to call it a recall). When the throttle body goes, the vehicle loses power, the transmission acts up and the car becomes totally unreliable. It's scary. According to the original service bulletin, one of the of the hallmarks of this issue is that the wrench comes on but it may not store a code. My wife has had this happen twice in the last week, so we called Brown Brothers (we bought the Escape there) to have the warranty service work done. We were told by an assistant manager - in words of one syllable and with no concern for the gravity of the issue - that they would not honour the warranty if there was no code. Except that one of the hallmarks of the fault is that it doesn't store the code. She told us to call Ford. Except that the dealer is Ford. I guess maybe she thought we'd call Mark Fields himself? Eventually, she explained that normally in a situation like this SHE would call Ford. Maybe we caught her on an off day. The best that she would offer was to book us an appointment and book us a service loaner in three weeks or have the manager call us in the morning. We opted for the latter and, obviously, it didn't make things better. Keep in mind, this is a remedy procedure for an issue that can potentially shut our car down in the middle of the Number One while my wife is driving at highway speed on her commute from Vancouver to Burnaby. The official word from Ford is that dealers will "replace the throttle bodies at no cost to the customer...They will also update the powertrain control module software to improve vehicle performance in the instance that the electronic throttle body does develop intermittent electronic connectivity." They'll do all that, I'm sure, unless you happen to be taking it to Brown Brothers service department, where they have a slightly different approach. At Brown Brothers, a service manager will first assess whether or not you have been cooperative. If you haven't, he may threaten to flag your file (whatever that may mean) as uncooperative and refuse to service your car (which actually seems to mean refusing to do anything except make it very difficult to execute a special remedy procedure for a dangerous fault in the engine in a timely manner). File? Flagged? How very 19th century. read more

I came in to just browse the range of Mustangs and Beth came over right away to help. She was super friendly, helpful and not pushy at all. She was knowledgeable enough to answer all my boyfriend's questions about engines and mechanics. Even though I was super resistant about test driving a car, she kept nicely and persistently encouraging me to try, and eventually I caved and had some fun driving one. Even though she knew I wasn't planning on buying anything today, she still wanted to stay with us to answer questions and seemed genuinely passionate about Mustangs. Outstanding customer service from her. She helped me narrow down that my dream car is a Mustang convertible and when I'm ready to buy one day, I would come back here and I hope she is the one helping me! read more

Took my 2008 ford in to for a recall and get a new handle on my drivers inside door on thurs. feb 17th, the service was good, to me it was a bit expensive but the matter was fixed, plus got a cleanup , got a courtesy car for overnight, all in all it was a 4*, 1 star off for the price. Would repeat. read more

A mainstay here, been here for decades. Also own Toyota down the street. Huge, absolutely very spacious. Gorgeous service btw. read more

I do like Fords. My son likes the pickup trucks. My mom has a Fusion, brother drives a Focus ST. A lot of my friends drive the Fiesta R1 and R2's ( sorry mates, you. Any get those unless your a real bonafide rally driver. In fact, a friend won the Canadian rally championship in a Fiesta recently. Some of my other rally friends have Mustangs and RS's in their stable. So yeah, the cars are not bad. My only gripe is, where are the Fiesta ST's? (Not one in sight, which is why 3 stars average) Ok maybe I'm too much of a Yaris kinda person but I do want my hands on the Fiesta ST. Another rally driver friend used to drive one of those too. BTW if you consider yourself a driver. Forget about sports cars with automatics. C'mon I mean really? If you call yourself a man. You should drive your sporty car with a stick shift. That's why the RS and ST's are manual Getrag gearboxes only. Wimps need not apply. read more

Ive dealt with the guys over in the leasing department a few times for my businesses. They have always given me amazing service. I bought my vehicle at a different dealership but brought it here for service. They ended up fixing a bunch of stuff under warranty and i had no idea it was covered. Very good job guys keep up the good work! read more

I just recently leased a 2017 Ford Fusion Energy SE loaded and I am just so happy with the car and the services provided by Brown Bros. Ford. The car uses electric power 90 percent of the time so the 2600 km I use in a month cost me less than $50. It is amazing and no range anxiety here as the engine kicks in when ever you need it. I previously had a 2014 Fusion Hybrid that cost me $200/ month so it's even a big difference from that one. I applied for a PHEV decal so I can drive on the car pool lane but after nearly 2 months I haven't got it yet. So I will have to follow through by re-apply. In general very satisfied with Brown Bros. And I highly recommend the salesman I dealt with Fatih. I finally got the PHEV decal and save a lot of time driving. read more

I got a letter from Ford the other day about an uncompleted recall advising me to take my car to the nearest dealership to have defect repaired at no charge. I left a message and they were awesome about returning my call. The lady on the phone was very polite in giving me the information and booking my appointment. I took my car in and the person at the front desk was polite and efficient. I had my car fixed per recall notice in 30 minutes which for once was disappointing 'cause I felt relaxed in the lounge watching the Food Network. read more

I dealt with Mark Wilkins and he was very easy to deal with and responded to e-mails quickly. I found out a few days before I picked up my special ordered car that my uncle has been dealing with Mark for over 15 years and only has great things to say about him as well. Haven't dealt with the service department personally yet but it's not often you see an honest/easy to deal with dealership in the Lower Mainland. A one star review for not knowing the service department hours that are posted online is uncalled for, not sure why Yelp lets nondescriptive one star reviews throw off a business's ranking so much. read more

I originally called a mechanic down the street From me because I want sure my car was going to make it all the way to marine drive as I live in point gray !! The mechanic just kept asking me the same questions over and over all I knew was that my car seemed like it was going to stall .. Simple nothing more .. He said if I couldn't give him more information it would cost more money cuz he would have to check everything anyways I politely told him he was annoying me and called brown Bros !! They got me in right away and Sam took care of business strait away ! Made me feel comfortable ! Like I wasn't about to be made out like some chick who knew nothing about cars ... ( I know nothing about cars) A1 service ! Extremely polite and super helpful !!! Thanks Sam !!!!! Can't thank you enough !!!! Will always be going back and asking for Sam !!!! Mellisa read more

Brown Bros Ford Lincoln has been taking care of service and parts for my Ford Explorer for many years. The staff and the services they provide is outstanding. Courtesy, thoroughness and fair prices are always the order of the day at Brown Bros Vehicle Service. read more

Parts department guy had the personality of a rotten watermelon. Could care less about assisting you let alone looking up a part for you. Apparently this bitter bitter employee sits there watching the clock and certainly doesn't want to be bothered by any customers who might want to buy parts from the dealership. "Can you please look up a part for me?" "No" "This is the parts department?" "Yes" "Can you please look up a part for me?" (Giant sigh... rolling of eyes from parts guy. Animated removal of his phone headset. Acts like this is a REALLY big deal - then begrudgingly types in his computer) Wow. You are really doing people a favor by doing your job. read more

High pressure sales, tons of games. I walked out of the Sales Managers office. I wouldn't by a roller skate there. The experience left like I needed a shower. read more

First....I asked them to repair my Air Conditioning. When I picked it up - still did NOT work. So they say "Needs another part" (WTF ?) and got charged ANOTHER $1000. Obviously NOT quality work. Go anywhere else. Secondly....I get an unsolicited call from a salesman. He starts telling me I have an OLD, USED, vehicle and starts pressuring me to buy new from him. Won't be dealing with them for sales or service ever again !! read more

Same as any other car dealership. Just want your money. Don't feel we got particularly good service.

Very friendly service and I'm very satisfied with my Escape except fuel economy.

I cannot say enough great things about Stuart in a very busy Fleet Services Dept in Vancouver. Have only brought my RV to this location twice, but both times were pleasant experiences. Stuart is knowledgeable, efficient and extremely accommodating, making sure the job gets done properly and ensures people are happy before they leave. Markus and Dave are both good and knowledgeable mechanics. Cat (reception) is always so pleasant on the phone. I give them all my highest recommendation. First class employees! read more

I met a fantastic salesmen here yesterday. A new guy, ERIC SOLLIS! He made buying a new vehicle a great experience! He went above and beyond and exceeded all my expectations. He is definitely the one to see. He is very friendly and great to chat with! I will be coming back for years and will recommend him to all I know! Thanks for staying so late Eric! Laurie read more

I've been converted to this Ford location. I used to think your bi-annual bill was supposed to be $2000-4000... such is not the case when you work with Brown Brothers Ford. I drove over a huge bolt and wrecked my tire about 2 months ago and drove directly to Brown Brothers (which wasn't my regular location) and in those 15min my vehicle's tire was SO flat. The staff is nice. They are personable. The mechanics did a great job and salvaged the tire - even though it was so flat people thought it had been slashed! While my vehicle was there I told them to do all the servicing.... and the bill was under $1000. If only every Ford experience was like this. And my vehicle is back there again, this time because a little wrench warning light popped up. On the call to book the appointment I was greeted by a friendly and helpful staff member. At the location the employees were just as lovely as last time. I don't expect my bill will be as cheap this time, but I feel way better about spending my money here than at the previous location I used. I won't rant about the issues at the place I used to go or drag their name through the mud - I just can't believe it took a flat tire to help me find this wonderful Ford location. The Cole's notes: Brown Brothers Ford on Marine Drive has surpassed my expectations :) read more

Jerry was fantastic to deal with and we are really happy with our new truck. I will definitely visit Brown Brothers next time I'm looking for a new truck! read more

Have been servicing my Lincoln since purchase in 2011 here and ALWAYS have a good experience! Dean is my favorite adviser however it does not matter who I get, they respect my time and my wallet. I've never felt like I was "sold" a service; they always explain what is needed, why, AND consider the cost to me. From service advisers, to technicians, to cashiers, never a bad experience ... would not get my service anywhere else. read more

I have purchased 12 vehicles fro Brown Brothers over the last 20 years. My shop is in Langley, but I find the drive worth it because of the exemplary service and professionalism. My family and many friends have purchased vehicles, new and used, from them, and I have never heard one discouraging word from any of them. I would heartily encourage anyone who wants to buy or lease a vehicle to check them out. read more

Outstanding, amazing, the best service ever! Took my 15-year old Ford Contour there in December. The repair service (from precise diagnostics to scouting for a used part-then ordering a new one in the US to the oh-so convenient courtesy car and the swift repair of three issues) were way beyond my expectations! Tracy, you and the mechanics who fixed my car, have been truly awesome. I felt treated very well. Thank you so much for this great experience. Have a happy and successful New Year! read more

Brought my car in for service n also had an accident recently. Advisor was helpful in arranging the mechanical service for my vehicle and also recommended me to bring my car n arranged the people at Penney auto body across to fix my car via an ICBC claim. Both facilities were very prompt and professional in assisting my issues! read more

1 star for the satisfaction service, as I didn't know before I got my 2016 mustang in ford brown bros, I thought every ford have this 30days or 1000km satisfaction warranty like for key west offering, its like if you're really satisfied with your car trim, you can return it and change a new one once. I was hoping they have that kind of deal in brown bros, I was completely not satisfied with the service due to that thing, I realize that I should have a premium one or a premium GT. read more

Service department sucks. I made arrangements to have my truck looked at their 67th ave facility on Wednesday. Because of my schedule, I brought the truck in on Tuesday just after 4pm. FYI, their Service department and shuttle service go home at 4pm. A very nice lady took my information and gave me a transit ticket to get home. I asked specifically that the Service department call me first thing in the morning so that I can explain the issue in detail. She said they would. All day Wednesday I did not receive a call. I left a message after 2pm and around 3pm I got a call. He said they verified the issue (from my basic description I left on Tuesday), will work on getting the necessary part, and will call me back. I asked specifically for an estimate before any work was done. All day Thursday went by w/ no phone call. All day Friday went by w/ no phone call. I called Friday afternoon around 2:30 to tell them that I will be picking up the truck. They guy apologized for not calling and said they have been really busy buy had the part in. I asked if they work on Saturdays and he said no, of course. Communication was absolutely horrible. It's common curtesy to touch base with the customer once a day with an update. Also, don't take the appointment if you are too busy. When I called on Tuesday, I should have been told to bring in my truck later in the week. There are too many other service shops out there to choose from. read more