If I could put a zero I would. I had my car rekeyed after losing the main key. It didn't work & eventually they replaced the fob with another one that didn't work. All they did was put a new battery in the fob said they checked it & all good to go. I have zero trust with this key. All I'm looking for is to return a faulty fob & get my money back. The manager Eric kept interrupting me as well & he called me condescending on the phone. I asked for an in person meeting & I feel I'm getting no where wit's this huge company. i just want a key that I have confidence in that will work. Replacing a battery doesn't mean it doesn't have glitches. Do not use this company. They just don't care about the customer. And don't ask Eric to call you back cuz if he does and doesn't reach you he won't try to connect again. bad bad bad bad service. Plus I was quoted 450 for key fob I ended up paying over $700. they just don't care. read more

My experience with Open Road Acura Richmond was excellent. Shiv was very helpful and informative, and answered a multitude of questions l had about the RDX A-Spec l was interested in. Everyone l dealt with in the process of buying my new vehicle was very friendly and professional, and l would recommend Open Road Acura Richmond to everyone. read more

OpenRoad Acura - My new RDX A-Spec at Queen Elizabeth Park, Vancouver B C - Auto Repair Near Me - Richmond, British Columbia

Please go see Dylan; he's the most honest man to sell cars, to a fault. took care of my moms purchase like he was family. driving around in style for 30 grand read more

My son and I was looking for a used car, and as a 1st time buyer Shivam Chawla gave us a good experienced. With out any pressures he was fair , courteous and makes the process really smooth and stress free. Same with Jennifer is also very helpful. Thank you for the great help! read more

Charles was amazing to work with as he goes above and beyond for his customers. Overall both the car and the purchase experience has been excellent and straightforward . This was my second Acura purchase, and I highly recommend dealing with this specific location if you are considering an Acura. read more

Purchased a used 2015 Toyota Camry October 2019 Haris and Rick in sales were a pleasure to deal with in every aspect Richmond Acura went beyond what I encountered with other dealerships and I wouldn't hesitate to repeat read more

Solid 3.5 stars, especially if you want laid-back service from Stephen, who's been there for 12 years. That's a very positive sign in this high-turnover industry. This is the only Acura in Richmond, not even in the Auto Mall, surprisingly. Told him I'm looking at a pre-owned MDX with the 3rd row, mandatory and found a few good ones, with great mileage (ie. 2010 with 43,000 km for $30K, cheap, not dirt cheap, haha). fully loaded. "Used" cars on the north side of the lot. read more

OpenRoad Acura - good storage considering 3rd row - Auto Repair Near Me - Richmond, British Columbia

I live in Richmond BC. I had to get my front brake pads changed on the my 2018 Acura so I took it to Richmond Acura. They quoted a total price of $300.00 which included turning the rotors which is quite a common practice. Seemed fair enough so I told them to go ahead. I didn't mention that I myself was a retired mechanic. During the time the vehicle was on the lift I got a phone call from the woman who I first booked the vehicle for repair, she stated my rotors needed to be replaced because they were corroded. (UNTRUE THEY WERE IN PERFECT CONDITION) Then they installed badly worn ones which weren't originally mine. All rotors on vehicles that have been on for 3 or 4 years get slightly rusted but that is normal and doesn't make them weak or nonworking to their task. She quoted $200 a piece for new rotors, then she says the calipers needed to be rebuilt, another lie for they were working properly when I brought the vehicle in. She then quotes a price of $1000.00 to do all of this newly found work. Remember I am an ex auto mechanic, she doesn't know this. I refused this new work she says needed to be done and told her to just go with the original work at $300.00 This experience left me with an realization that Richmond Acura is corrupt and dishonest and I will never take my Acura there again for service. Fair warning to the general public at large. read more

My father recently went to this Acura location in Richmond to fix the second row of seats in his MDX 2016. Henry Yip, the service advisor there was extremely friendly and helpful durning the fixing process. The car was also taken care of very well, and everytime I voiced my displeasure, he adjusted to my needs right away. I am so thankful for his help, and everybody at the Richmond Acura. Thank you so much, Henry! read more

Professional dealership with complete transparency My wife and I visited Richmond Acura on 2 occasions. First time was to test drive and learn about 2021 RDX. We met Charles Hsuan and he explained the details about the car, provided us with financing rates and set us up with a test drive. Through out the whole process, he understood that we were at the research stage. There was never any pressure to buy. We left learning lots about the car. After speaking with a few brands and Acura dealerships, we went back to Richmond Acura today in the hopes to complete a deal. We phoned ahead of time to book an appointment and told Charles what we were looking for. He assured us that we would get the best possible pricing. Well, did he ever deliver! Charles conducted the whole meeting with total transparency and professionalism that is rarely seen in this industry. My wife and I was in and out under 90 minutes with an unbeatable price. We would go as far as saying that this is the first time where we actually enjoyed the negotiation phase. Thank you Charles, Rick (Sales Manager) and Richmond Acura. We are glad we chose this dealership to bring our business to. read more

I bought my first car here and my wife mdx. I totalled my car last week and I thought maybe will see what kind of promotional they have. I ask to see the used 2012 mdx and when I went on the driver side i saw a big nick on the side door that is very showy and saw a bunch of scratch outside the car so I thought to my self maybe it just got traded so I went inside with my daughter and wife and WOW so much scratch and stain everywhere so I just wow who ever owns this before didn't take care of it properly so I ask my sales lady Jane Zhang why you selling me a dirty scratch car, Her reply was they will fix it after they sell it. How d Frack can you sell this if damage from outside in inside is noticeable? So for me the person traded this vehicle was so bad on taking care of its car so does this dealership who doesn't even bother fixing it. Will not buy my acura here anymore. UPDATE Team Acura, How'd you know which MDX I was talking about while you have a few 2012 MDX used in your lot? Still for you to sell a used car and showing to the customer before cleaning it was just bad (dinks everywhere even inside, stain on the roof, dirt, dust all over dashboard) it's just show how un organize your system are and knowing that the last person who owns this didn't rake care of it at all, If they are like that I am guessing they never take care of the engine on time. read more

Bought a CPO (Certified Pre-Owned) vehicle from Richmond Acura on Jan 15, 2019. And my dad and I received nothing but good service here. We've been helped kindly by TC and also the sales manager Brian. After purchasing the vehicle we had it serviced shortly by doing a transmission oil change. It was included in the warranty, while we waited we had received professional, friendly, and helpful service and felt taken care of by Theresa and the service advisor Henry. Lots of nice cars to choose from, as well as they truly go the extra mile to meet customer satisfaction. read more

Fantastic experience - my husband and I visited Richmond Acura in hopes to trade in our older MDX for a smaller RDX SUV. When we arrived, Michelle warmly greeted us, attentively listened to our criteria and quickly showed us what we were looking for. Acura had a good selection of RDX SUVs. Michelle was extremely knowledgeable about the RDX. She took the time to show us the vehicles and discuss their different options. After we test drove three vehicles, we were ready to discuss a deal. Not only is Michelle upbeat and friendly, but extremely professional. We were quickly able to come to a very honest and reasonable trade in deal and purchase price for the RDX. I am certainly the cautious, uptight purchaser but Michelle and her manager made the whole process stress-free! read more

I bought a used car here Feb 28, later I returned for service and was handled very professionally by the service department. They did everything to try and fix this issue. In the end when it was determined to be a possible $2000 repair and the car was a 2010 worth 13000 they offered to refund all my $ and take the car back ! Very surprised to have this outcome, great place to have done business. read more

Professional Great service Proud of where they work! First time servicing my car here, very happy with the service I was provided, honest opinions to help find the issues with my car. Very efficient and on top of clients needs with regards to the courtesy car. Will return again, even if it is a ways from North Vancouver Thank you! read more

Really Really Bad Experience -- I went to have my car serviced at Richmond Acura, and when I returned the courtesy vehicle, they accused me of damaging the rim of the tires which were totally untrue. Those are pre-existing damages. The service manager proceeded to ask me to pay off the damage which is $300. And when I got my car, I notice the rim of my tire is damaged. I brought this to the service advisor's attention and he pass the message from the service manger (he didn't come out to look what happen) said we are even now : 'you don't have to pay for the damage'. What kind of customer service is that? I felt like I was being con. I made a few emails the General Manager but to death cars. I contacted Acura Canada and again was informed not our problems. This goes to say what kind of dealership this is and what Acura Canada stands behind. read more

Poor service! One of the staff member, I believe she is the customer service manager, is so rude and unprofessional. Please avoid coming to this place to buy your car and especially for car maintenance. read more

I just purchased my RDX 2014 on the June 3rd. I HIGHLY recommend Larry Bartyik, he is the only caucasian working in Richmond Acura. He gave me the best deal and the best service!! And again, I highly recommend Larry Bartyik!!! Thank you Larry!!!!! His contact info is: cell: 604-862-8152 mail: larryb@richmond-acura.com FYI: He looks like Jerry Springer! :) read more

We went into Richmond Acura couple weeks ago to look at the new RDX 2019 but as we walked in, no one greeted us. It wasn't busy either that day. We checked out the model on the floor and even open the trunk to see how big the trunk space was etc. No one even came to ask if we needed any help or had any questions! Saw a sales person talking to another sales person couple feet away from us and he didn't even bother to stop and ask if we had any questions. Didn't even get to test drive it either. My husband was quite disappointed by the lack of customer service and we left. Couple weeks later we decided to make our way down to the Burrard Acura (coming from new west) because of the great service my friend experienced and we ended up purchasing the RDX 2019 from Burrard Acura! read more

My MDX had a noise every time I apply the brakes. Had to come back a few times before they were able to fix it. One time the technician forgot to put on the bolt on the caliper. That idiot East Indian service advisor made it sound like it is not possible that their techs. would miss that. While waiting for my vehicle to be serviced, I looked around in the parking lot for some vehicles for sale. Was approached by a white sales rep and was told that I shouldn't be looking around. He should learn how to use a deodorant first. I now brought by business to Coquitlam Acura where the staff are more professional. read more

We purchased our 2008 MDX from Richmond Acura's used department as our family vehicle. My wife has been going back to their service department regularly and always appreciates their professional and helpful manner. On our most recent visit, we had an issue with the Bluetooth unit. Teresa was great in helping us get the problem repaired. read more

This place has the worst service I have ever experience at a car dealership. The young salesman was rude, obnoxious and down right unprofessional. I would never go back to this place. I'm not sure if they didn't want business or that guy was upset he didn't get the weekend off. I have visited other dealerships at the auto mall the same day and all were very polite and pleasant so I expected the same a this dealership. It was Saturday Easter weekend and only one other family was there with us at the same time There was an ILX with a price tag that says it was 26,990 so my parents and I sat in it to see what it looks like. A dealer came up to tell us that the price tagged on the car wasn't for the exact car and mentions that it cost 5000 more for that exact car model. That is false advertising. Then my parents were discussing whether we wanted navigation and other options and the salesman would cut into our conversation asking us "well what are you guys looking for? one wants navigation and the other says they don't". That was our own private conversation and we are entitled to our discussion. He continued to be rather rude towards us. My mom then mentioned to me that 8.6L/100km wasn't as good as other cars we had seen, then the salesman said to her "wow this isn't good mileage? then what is" We were not even in there for 10 mins and I could no longer handle his bad attitude and disrespect. There is still no good reason to be rude to your costumers. If this is the service you get before you get a car, imagine what will happen after you signed a contract and gave them some money. I would give them no stars if I could. Go to another Acura dealer, just not this one. read more

My alternator failed coming home from YVR in my 2007 RDX...Richmond Acura was the closest option for BCAA. The repair was completed for higher than I expected and per my mechanic, I was overcharged labor costs and of course, they used a brand new part (no options given). A week later, I notice my antifreeze reservoir was low, I filled it thinking they hadn't topped it up after the repair. That week my dog was violently ill and it cost me over $700 in emergency care. The following week, I noticed the antifreeze reservoir was low again... there had to be a leak. I put cardboard under my car and sure enough there were 6-7 drops of antifreeze. I had seen my dog licking from a puddle in my garage where the car would have leaked anti freeze. I called Richmond Acura for inform them I had a leak, meanwhile, I had my mechanic look at the repair. He could see antifreeze spray..but he also saw material in my newer radiator (stop leak?). The mechanic at Richmond Acura told me that there was a leak on the underside of the radiator but he didn't do it. Then he pressurized the radiator to 44 lbs in front of me and blew the radiator! Now I can't drive it...Henry/service mgr sent me home in a courtesy car and told me he would work with me for a good price on a new radiator...seriously?? I got an estimate of $760 for a new radiator...ridiculous. I emailed Acura Canada and the GM of Richmond Acura...he called me the next day to reiterate that his mechanic didn't do it...I told him it was a newer radiator, just over a year old and there wasn't a leak when I took my car there. Mr Hiebien offered to put a new radiator in at cost and no labor and made it clear he was doing me a favor...I think not. What does one do?..argue forever or tow to another repair center? So it cost me $325 to repair and replace a radiator Richmond Acura destroyed...go figure? The Service staff were very kind but the repair work was incompetent and expensive...a rip off!! Stay away! read more

The sales was so good and helpful. But when we met with their manager (named Lane or Lam?), everything got changed. This manager was terribly rude and aggressive with no any care about customers. read more

Staff in the service department are such courteous, helpful and genuinely happy people! I've never experienced such friendly service before from any other car dealer (I've driven several American & German cars) and no other service department staff come close! Even better, is the service quality and unbeatable pricing. We're very happy Acura owners and will definitely be buying another vehicle from them again! read more

My girlfriend and i were down there last week looking at the MDX, we wanted to get more info, but the salesmen there ignored us the whole time! Except a receptionist came forward to greet and offer us drinks. The salesmen was just loitering around. NEVER want to buy a car from this place!! read more