AVOID THIS DEALERSHIP - Read my experience below if you're so inclined:…read more My family has been a long-time customer of this dealership. We have purchased multiple vehicles from them and entrusted them to service our cars/SUVs over the years. My family's most recent vehicle, a Volkswagen Tiguan, was always serviced here (including a large $1,500+ service package as recently as February 2025). At the time of the incident described below, the vehicle had only ~110,000 km. Over the BC Day long weekend, my Tiguan broke down on the highway while traveling with my family, including two small children. The vehicle became completely undrivable, leaving us stranded on the side of the road for three hours and 20+ kilometers away from the nearest town. This turned what was meant to be a family trip into an incredibly stressful ordeal and forced me to rent a vehicle at a cost of nearly $2,000 for the week. Volkswagen Roadside initially agreed to tow my vehicle back to the Lower Mainland for $850. Several days later, I was suddenly told it would instead cost an additional $2,500. On top of that, I was initially charged by Comox Volkswagen $500 for a "diagnostic," only to inform me that the engine had a HOLE IN THE ENGINE BLOCK and would need to be fully replaced at a cost of $12,000 - $20,000. The treatment I received afterward was equally disappointing. Volkswagen of Richmond initially offered me $3,000-$5,000 for my Tiguan, but only if I purchased a new vehicle from them. Once I declined, they refused to give me anything for my vehicle. They also claimed they could help me through one of their affiliated dealerships, but after speaking with the manager this turned out to be a complete waste of time. To make matters worse, a dealership literally across the street immediately agreed to buy my broken Tiguan for $1,500, yet Volkswagen refused to help me move the vehicle over to complete the deal. To their credit, they offered me an extended warranty if I bought another Volkswagen, but after this ordeal I will never be purchasing another vehicle from this dealership again. Long story short: despite being a loyal customer, having purchased multiple vehicles here, and keeping my Tiguan regularly serviced at this dealership, I was left stranded, charged unfairly, offered misleading "solutions," and ultimately shown zero genuine support. They repeatedly said they wanted to "make things right," but in reality they were misleading at every turn. My Tiguan, with only 110,000 km and a full service history here, died on me and I was left with nothing. Volkswagen of Richmond offered me $0 for the vehicle while another dealer across the street paid cash without hesitation. This entire experience has completely destroyed my trust in this dealership and in Volkswagen's after-sales support. For anyone considering buying or servicing a vehicle here, I strongly encourage you to think twice.

Made the trek from Coquitlam to Richmond for Volkswagen after looking at listings on their we site…read more Online they had several Tesla models at a fair price. I was partnered obviously with a junior sales associate, who took down details and when it came to method of payment, I said cash, at which time I was told they could not sell it at the posted price. I said is this not false advertising? I have to check with my manager. I still have not even seen the vehicles I was interested in. The manager took over the conversation and proceeded to tell me a story that their vehicles are priced for a finance sale, but if push came to shove they might sell at posted price. Still not shown product. My comment to him was, we haven't even crossed the finish line, and already you are putting up road blocks. I got up and left. A horrible experience which I will share with my family and friends.

I previously had a good experience with the sales team here, but I feel like I need to post an…read moreupdate now that they're spamming me with text messages to try to get me to come in and buy another car, especially since my positive review was predicated on this place having a nice experience and not delivering the usual high-pressure sales tactics that most dealerships engage in. This place even spams from different numbers so that blocking a single number doesn't stop the spam. If I knew that I'd be signing up for a lifetime of text message spam by buying a car here, I probably would've shopped elsewhere. If you don't mind text message spam then, by all means, shop here!

This is a genuine honest warning and to let you folks know to not to fall for these guys scams as…read morethey tried to pull on us me and my wife!! My wife and I were interested in one of these Audi Richmond dealers cars in Richmond, BC this is what happened, . First of all; 1- Their salesperson Wilson had no clue and no knowledge about the car he was showing us, he did not even know how the AC worked and we've figured it out ourselves. 2- Wilson and his manager Jacky tried to rip us off by selling the car to us for $39,997 while the car was advertised in the sites, Autotrader, marketplace as well as CarGuru web site for $36,997 3- The manager did not want to negotiate the car price for he said he will talk to the warranty finance department to give us a good deal, but we found out that he lied to our faces three times and he has never talked to the finance department nor the warranty guy named Jerry. 3- The car has an airbag recall issue. This might be a simple issue but who would be happy to buy an over $42,000 car then take it to get it fixed right after buying it?? not a happy sense and rather unarguably disappointing. 4_ their sales manager, Jacky told us that they have not sold a car for a long time, now go figure and we wonder why. Folks be very careful and it is always better to be safe than sorry this is all we have to say. Peace to everyone.

Got my 2021 cx5 gt turbo here earlier this year and it was such a easy and smooth process! Also got…read moremy mother's 2021 cx9 here as well! Got great help and it was super quick! Delivery was swift and efficient and the vehicle is absolutely amazing! Super smooth driving and amazing control. * customer service 10/10 - got treated like loyalty!

I dealt with a sale representative who goes by the name of Hossam Elshafei a real crook and…read moreextremely incompetent person. This man has no place in this industry. I will be filing a lawsuit with teh Supreme Court of Laws of Vancouver. BC against him and the Mazda Signature this coming week and will highlight the disgraced saga, I have experienced with this Charlatan regarding the a defectous car that I leased from them. If I could give to this company and the crooked Sales person one thousand star under ZERO, I would not hesitate even one iota of a secund.

Henry Lee at Open Road Toyota was outstanding, clear, patient, and truly made sure I was happy with…read moremy 4Runner. He explained everything without pressure, followed up afterward, and felt like someone who actually cared. Highly recommended to anyone shopping Toyotas. He's honest, has great character, and puts you first.

very poor customer service, waiting phone call are too long. wasted my time. My friend was supposed…read moreto buy Toyota 4 years ago. Nobody cared about her and we walked away to different dealership. Not highly recommend for who looking for buying a car here.

Thank you, Allan for helping me with my car seat issue. Instead of getting me into the shop for…read morefixing and charging me, you fixed it yourself and sent me on my way, no cost to me. Much appreciated.

I had an absolutely amazing experience on all customer service levels, Dueck Richmond has outdone…read moreitself. I bought a new EV, and being my first EV, there was a million questions....all answered. Every person was friendly, helpful, extremely knowledgeable and went beyond the "standard" of customer care. Such a refreshing experience to be treated well and appreciated, - even happened before I was serious about my new vehicle. If your reading this, I recommend this location with 5 stars hands down. And I purchased an amazing vehicle too. Go, they will help you without any pressure, and their line-up of vehicles is also great.

Shak and his team create a wonderful positive atmosphere at this dealership! You can feel the…read morepositive energy as soon as you walk in!

Excellent business! Friendly staff, helpful sales reps, and great deals! Under new management Go…read moreRichmond Chrysler is a 5 star company!

I had a really good experience with the recent purchase of my 2024 Kicks SV. Igor is a great…read moresalesperson. Very knowledgeable, hardworking and kind.

This dealership is very good at convincing clients to upgrade but when it comes to closing your old…read moreaccount they take their time transmitting the payment to Nissan Finance. So much so that you get deducted another payment for a car you already returned. A manager will promise you that they will help you with the refund but does nothing. It's more than a month since I returned the car and my refund is no where in sight. When it comes to problems like this, they love to come up with promises and excuses meanwhile you're scrambling to make up for the amount they deducted. And right now they are ghosting me, nice!

Guys, this is it, a 'mall' just for you! Well, more like an outdoor mall, with almost every car…read morebrand's dealership there. Whether you're shopping for a car or just bored and want to take a look at that new sports car that was just released, this is the place to go. Compare the different brands, take one for a test drive, and you could potentially leave with a whole new car! Yes, I could spend a good hour here just browsing through. If you drop off your car to a dealership for an oil change/ maintenance appointment, you will always have a dealership to check out. Bonus: the Auto Mall provides a free shuttle service to Richmond Center, so if you're ever car-less and feel that you need to go to an actual mall, then this will bring you there.

The Dodge dealership in this Mall is run by thieves and incompetent service personnel...they ripped…read moremy vehicle's dash apart in order to diagnose a computer that is located in the ENGINE BAY not under the dash then they never bothered to hook it all back up or to test the programming. The ABS was not programmed properly and the tranny position sensor was not programmed either...worst dealership experience ever.

Terrible experience. Staff were incredibly rude. Was looking at a Mitsubishi Outlander but will…read moredefinitely not be buying one now. Shop ANYWHERE but here.