Good service for car repairs and maintenance.. however, the upsell on every single visit is a…read morelittle tiresome

Bought a 2014 Mazda CX5. So far very happy with the car, but its only been a week. Our sales rep,…read moreAlex was very accommodating and a nice person to deal with. He really looked after us and went out of his way to ensure all our questions were answered. Only thing I did not like is that they slap not 1 but 2 dealer fees, key replacement insurance etc on top of the price. However, they are willing to negotiate- make sure you do. But that goes for any car dealer.

I highly recommend this place as they made everything super fast and easy and were very receptive…read moreto all my questions. I spoke with Gurlal and he was super nice and went above and beyond to make sure that I had everything I needed. We noticed a few things that needed to be touched up with my vehicle and they went above and beyond to make sure I had everything fixed. They even offer coffee and water while waiting and have a very nice waiting area. I got into a car accident so I needed to transfer my old insurance to the new car and they made that process super fast and easy as well. We had a bit of a miscommunication about the dates I would be coming but they quickly fixed that and were very accommodating. I highly recommend going here as they made my experience a very enjoyable experience.

AVOID BASANT MOTORS AND SHOP ELSEWHERE…read more We purchased a 2018 Black Nissan Pathfinder (VIN 5N1DR2MMXJC667699) from Basant Motors, only to discover it had a blown engine. Do not buy this vehicle as it is still on the lot. Dealers have a legal responsibility to disclose major system failures (engine, transmission, A/C, electrical, etc.), but Basant failed to do so. The issues began immediately and weeks later we found out the vehicle required a completely new engine. Lack of transparency: Either Basant didn't inspect the vehicle properly or knowingly sold it with significant issues. There were yellow markings, on several of the engine parts, suggesting prior repairs. The sales rep told us this is what they do as part of the vehicle inspection. Yet no other vehicles had these markings. A third-party mechanic explained to us that this is an industry trick when they reassemble the engine to engine it is reassembled properly. Refusal to refund: When we requested a refund, Basant refused. After lengthy discussions, they offered to find us a replacement vehicle at a "significant discount" but repeatedly tried upselling us on luxury options well beyond our budget. Delay tactics: Over two months, they made excuses, had us come in to view vehicles that weren't on the lot, and delayed resolution. When they finally claimed the Pathfinder was repaired, they failed to provide details about the replacement engine's origin. This lack of transparency destroyed our confidence in their workmanship. We consulted a lawyer, but since Basant Motors had repaired the engine, we no longer had legal grounds to pursue a case. It felt like they deliberately delayed and made excuses to prevent us from purchasing a different vehicle until the repairs were completed. In the end, we chose to buy a a different vehicle from them because they refused to provide any details about the replacement engine in the Pathfinder or give us a refund. Things I learnt the hard way: 1. Always get a third-party mechanic inspection before purchasing. 2. Confirm details like the number of key fobs and perform a full walk-around inspection before finalizing the price. 3. Insist on viewing car comps and Carfax reports during negotiations. Insist that they turn their monitors so you can see what they are viewing. We purchased our own car fax histories and what we were being told did not align with our reports. 4. Avoid purchasing their extended warranty, particularly if it's through Assurant. Many independent and smaller mechanics won't accept work covered by extended warranties because these companies rarely pay out. In our case, none of the repair shops, including major dealerships in Maple Ridge, Langley, or the Tri-Cities, had even heard of Assurant. This effectively means the warranty is only usable at Basant Motors, and even then, Assurant often refuses to cover the work--leaving you to pay for repairs out of pocket. 5. Carfax reports only provide the total cost of repairs on a vehicle without detailing the specific work done, making it challenging to make an informed decision. 6. Basant increased vehicle prices right before showing them to us. Using cargurus.ca we were able check price histories, view their changes and easily view cost comparisons. 7. Vehicles on their lot often seem overpriced compared to similar listings. You'll notice price drops after 128 days, which may help with negotiation if you're still considering them. Bottom Line - Basant Motors' practices are misleading, and their customer service leaves much to be desired. Protect yourself by shopping at a franchise dealership that follows guidelines set by the Vehicle Sales Authority of BC. Trustworthy dealers value their customers and are transparent about vehicle history and repairs. Instead, consider visiting Sam next door at Applewood.

Disgraceful experience with Murray Hyundai White Rock…read more I bought a Hyundai based on a Carfax showing a full engine replacement done by this dealer in August 2024. Turns out, only the engine block was replaced not the full engine. They left in old gaskets, seals, and components, and now the car has multiple oil leaks. One of the worst offenders? The oil pan was sealed with finger-smudged silicone. I've uploaded a video to show how laughably bad the workmanship was. When I confronted the dealer, they first agreed to fix it under their shop warranty. Days later, they backed out, saying the car was "wholesaled" and they had no responsibility despite doing the work themselves and having been the only shop to ever service the car. Hyundai Canada was no help either. I ended up paying for repairs out of pocket to fix what they messed up. Avoid this place. They have no integrity, no accountability, and no business carrying the Hyundai name.

Total unethical unprofessional practice. Dont give best price on vehicle overcharge hidden cost…read more then when you bring a new car in for service they misrepresent what you need, lie and falsely document that "customer requested level 2 service" when I specifically did not want the padded service and cost. claimed it is "autopopulated" but it is designed to cover their butt for overcharging so they can claim customer requested extra cost "service". total scam. lied to my face. false documentation and no transparency. told them I will complain to consumer protection. stay away!

I got my 2002 Toyota Rav 4 from Kabani. It works great and have not had any mechanical problems…read morewith it since I purchased in on Oct 2021. Had a problem with the digital Bluetooth screen installed by a third party through them but Kabani was quick to get it repaired. I would recommend dealing with Eduardo.

WARNING - DEALERSHIP DOES NOT OPERATE WITH INTEGRITY Over…read morethe last several days, I have been in contact via phone, email, and text with two sales representatives at Kabani Motors in Vancouver. They have a 2015 Honda Pilot with 9,825KMS and an asking price of $39,995. In my initial conversation with Eduardo Guillo where I made an offer that was not accepted; however, Eduardo informed me via email that the lowest price that the owners of Kabani would accept is $39,470. Over the last four days, we continued to discuss the Pilot and decided yesterday, Sunday, April 10th, 2022, that would engage with the dealership again to make an offer. This time around we dealt with Summit K. Biswas. Over a period of 3 hours, we communicated via text and phone. During this period, we discussed the value of their $299 administration fee and further negotiated on price. With each offer, Summit returned to the owners of the dealership to present my offer and continuously kept coming back in writing that they would not accept anything less than $39,000. We came to the decision that we would pay the price and provided Summit with my credit card over the phone, and it was charged with a $1000 non-refundable deposit I planned to fly to Vancouver to pick up the SUV. Approximately, a half-hour later I received a text message from Summit, stating that the boss there is no discount on that vehicle, yet last week they were prepared to take $500 off. Over the course of the negotiation process, Summit contacted the owners of the dealership more than three (3) times to discuss the price and then revoked our agreement and wanted me to pay full price. The reason given, is the owners didn't have good cell service and didn't hear the offer correctly, yet they were very familiar with the conversation I had the previous week with Eduardo and the offer. Whatever you decide to do with this dealership and its owners be VERY CAREFUL. They are not ethical and do NOT operate with integrity. I had to request multiple times to have them credit my VISA and ended up calling the bank to report it as fraud. Below are the screenshots of our text message conversation. EDUCATE YOURSELF BEFORE BUYING A VEHICLE - 2015 Honda Pilot Touring at Kabani Auto in Vancouver Before buying a used vehicle go to Cargurus.ca and enter the detailed information. Including the VIN number of the vehicle, you are looking at. This app will provide you with significant detail on the pricing structure for the vehicle. In the case of the 2015 Honda Pilot Touring at Kabani Auto - before you buy it, even though it has only 9800KMS on it - know before you make an offer!!! The owners and sales staff are NOT professional. In the case of this vehicle VIN # 5FNYF4H96FB504493. The breakdown is as follows: Trade-in Value - what the dealer would have paid for the car: $30,372 Great Price providing a reasonable profit for the dealer: $35,157 Best Price, do not pay over this value: $38,206

Super friendly and always willing to help. Won't rip you off by doing unnecessary repairs. Very…read morefast service!

Helpful, friendly, good prices and quick service. I'm new to the area and someone recommended them…read moreto me. You can tell Norm has been doing this for years because he knows what he's doing and is very honest with you. Will be going back. Heartily recommend them.

I had the first service done on my new car. The service department was great at organizing all the…read morethings I needed: a service, a couple of TRD performance parts, and the set up of my snow tires plus storage. My car was completed at the time they gave me. My service person did a good job at explaining the costs and other options that are available. The parts department was really good also. They helped me find the right snow tires and wheels for my car. They also explained how their tire storage worked. All their staff was very nice and knowledgeable. Very happy with my experience with this dealership. From sales to parts to service.

Had a bad experience with Services area. I've come to my appointment due to a noise in my car and…read moreafter a few hours the responsible person gave me the feedback that the problem was the engine mount and it would be done. Everything was fine and I went home to pick up the car the next day. After some time on the next day, the service person texted me saying that instead of changing the engine mount I'd have to replace many other undercarriage parts and the cost (that was covered by warranty at the beginning) would now be $8,000 (EIGHT THOUSAND DOLLARS). Now explain something to me: how can a service area professional say that an engine mount needs to be replaced if they didn't even check underneath the car?? How come a professional company like TOYOTA give me such a wrong information making me go home calmly and then changing the WHOLE STORY and charging me $8000? Regardless of the end of this shameful story for your SERVICE DEPARTMENT, please be aware of how you do your services so that you can be more respectful to your clients, since you are representing a great brand like Toyota. Changing now to 1 start because after all that, when I called the body part shop the staff had zero empathy to try to solve any problem AND ASKED ME TO CALL SOMEWHERE ELSE. Great job you're doing here Toyota.

Absolute sharks. Just avoid them at all costs. They tell uou what they think you wnat to hear, and…read moremake you feel really hood, but then guilt trip you because it's "the end of the month," and "sales quota's," and all that garbage. But they're friendly, and they're nice to you, anything they can do to get you out the door, owing them on a ridiculous loan. Absolute fucking scumbags.

This is the worst dealership in the entire lower mainland maybe all of BC. I would avoid these guys…read moreat all costs. I will update this review a little bit down the road. Long story short it took Chrysler nine months to order one little part and either give it to me to install or install themselves and they just dropped the ball again and again and again. And when I wouldn't take, no for an answer, I was treated very rudely by everyone from the floor to upper management. I finally got my way and got the part, but it was like pulling teeth.

I had been looking for a replacement vehicle for my SUV for a while, as the fuel economy was higher…read morethan my commute required, and I wanted to downsize to something smaller, and more fuel efficient for my lifestyle, while still fitting my aesthetic preferences. I had been looking everywhere, between Facebook Marketplace, Craigslist, and independent websites, and dealers, until I decided to take a look 'closer to home', and remembered that, in past, I had often passed by BC Dealers' Trade-In Centre as a young adult, and into adulthood, and thought i would give them another glance. I had found a vehicle on their website that appealed to me, and I inquired directly to the company for more information. My call was promptly returned by Joel, and he was a very welcome change from the litany of traditional 'salesmen' i had come across until that point. Polite, attentive, honest, and with much integrity, he fielded my questions, and pointed me in the best direction he could given my situation. We setup a meeting for first thing Saturday morning. That morning, i went into the Dealer looking for what they had in stock, and the intention to browse, deliberate, and then continue the search until I was certain of finding *my* new car. Within less than half an hour of speaking with Joel in person, we found the vehicle of my choice, test drove it around the lot, and I was given a good overview of the features, price, and straight-up honest information I was looking for. I only had good feelings about Joel, and knew I could trust him with my purchase, and so I decided to give it a go. Honesty, politeness, and mutual respect go a long way for me, and he had it in spades. First thing after work, once my financing terms were approved, I drove down to the dealership, shook hands with Joel, and signed the deal, with a trade-in. The process was painless (despite some slight technical difficulties on that rainy day!) but Joel's positivity, kindness, and genuine nature shone through. A fairly comprehensive review (as well provided copy) of the current CarFax report of the vehicle is provided, and reviewed with you, prior to purchase, to, as Joel said "avoid any funny stuff or any unwanted surprises". Due diligence is the name of the game! The office building itself has an 'old home' vibe to it, perhaps requiring a bit of a make-over, but really gives a comfortable and relaxed atmosphere as opposed to brightly-lit, polished, glossy floored dealerships with men in pressed suits. Those places are too stuffy for me, and so I felt right at home in their office. Not too drab, but a little dated; I for one appreciated the decor, but could see if one was remiss upon entering - don't be! You won't be disappointed if you can overlook the sleepy interior. Thats not entirely a bad thing! There's a real 'personal charm' about the place, and the people, that is a nice contrast to the 'hustle-bustle' and 'wheeling and dealing' feel of other dealerships. Quite honestly, overall, you can colour me impressed! I will definitely recommend BC Dealer's Trade-In Centre if not only for Joel, and the comprehensive selection they hold in rotation, but the 'no pressure' atmosphere i felt throughout my experience with them. I absolutely love my new car! Thanks again, Joel! I'll be recommending you for sure!

I bought a Ford E150 less than a month ago, asking the salesman "Mike" any discount if I paid in…read morecash, then he came back from his boss office and said that no more further discount but he said that they would give me 3 month warranty which worth about $300. A day later as I picked up my cargo van and asked about the warranty paper, Mike said that will get it thru the mail. As time went by almost 3 weeks, finally called Mike and he said that he never promise any warranty. I think this BC Dealers Trade in Center salesmen making all liars and not professional. Making all sort of things to sell used vehicles, once you sign it , you're on your own. Would tell and spread out words about this place! Not recommend this place. Not worth to rate even a star.

Misleading, unprofessional, and damaging - do NOT go here…read more I visited Westminster Toyota on Jan 15 for a Toyota Corolla Hybrid SE AWD. From the start, I was misled and stalled: Staff confirmed availability but never followed up. After a test drive and submitting all documents, my employment verification "failed", despite my HR confirming everything was correct. Repeated follow-ups led to conflicting updates, unavailable staff, and unnecessary pressure to buy a different car I didn't want. Finance managers were sarcastic and unprofessional, pushing me toward alternatives instead of respecting my choice. After 9 days of back-and-forth, I was finally told my loan was rejected by all banks, and their mishandling negatively affected my credit score. The dealership misled me on pricing and availability of the car, posting it online at a higher price immediately after I inquired. This was supposed to be my first car purchase, but their actions caused stress, confusion, and financial damage. I will be filing a consumer complaint. I cannot recommend Westminster Toyota - there is no transparency, honesty, or professionalism.

I am so displeased with how you guys lied to me about the numerous questions I had with this Toyota…read more2024 tundra. Numerous times I was told there's no problems with the engines and mine just faulted at 20,000km. Stranded on the middle of the highway!!!! We were almost killed! I thought Toyota was supposed to be reliable? Not only does this affect my truck but now it affects the re sale value. Everyone that I've talked to from your service department to Toyota Canada has been an absolute joke saying "sorry nothing we can do" And the salesman bob I bought it off has totally ghosted me with no replies but it says message read. That's real customer service. I am writing on every forum possible about your guys customer service and reading your google reviews I understand why people are so upset. I will be coming to the dealership thank you.

My RAV4 had an issue and Michael Beck at the service Dept was very professional and approachable…read moreand was able to resolve my issue and also explained to me why i had a problem i have also dealt with him for my regular service and he is quite good Thank -You

I had a 9 AM appointment for a simple oil change, and it took over three hours and 15 minutes. It…read morewas more than two hours before my car was even looked. That completely defeats the purpose of making an appointment. I was told it's a "drop off system", but if that's the case, then you're clearly booking many vehicles at the same and don't have the capacity to handle the volume. That system needs to be readdressed. I've been coming to Peace Arch/Open Road Toyota for 12 years, and this is the first time I've service like this. I sincerely hope this isn't a sign of what's to come, based on this visit, I am very disappointed