I had a wonderful experience with one of the consultants at Langley Chrysler.
It all started with a search on the web for a work vehicle. They happened to have the exact model I wanted. I sent them an email to get the best price for the vehicle and got a call from Brenda E.
She informed me of the sale event that was coming up on the weekend and she asked 'What would it take to earn your business ?"
At this point in time, I had already visited a few private sellers and car dealers that advertised on Craiglist. I had decided to stop dealing with private sellers because the experience was not that great.
The used car lots were no better. Only 2 of the six I visited were excellent to deal with (but they did not have the exact model I was looking for). Of the big car dealers, 2 other ones were excellent to deal with (and again don't have the exact model).
One other dealer had an exact model, but, was really arrogant. One thing I don't like is the "buy from me" attitude "because every other vehicle you looked at is not as good as ours, we are the best blah blah blah..." and starts talking down to me.
So, with the warm attitude of Brenda , I took my family to look at the vehicle. The vehicle drove great. We walked back to her office and began negotiations. I had prepared for a long day with tough bargaining back and forth to last at least 2 hours. There was no pressure coming from Brenda, no suggestions of a higher priced vehicle (NO bait & switch tactic), no switching to somebody else to talk pricing. She wasn't even insulted by my first offer. She had me write down the offer I think was reasonable, and, they wrote down their counter offer until we could agree to a fair market price.The whole negotiation took only 15 minutes.
This is the other 'small' matter I was impressed with. My final offer came with a '4 brand new tires installed and balanced' but I did not write this down on the offer sheet. After the handshake, I reacted deep in my mind, 'Oh NO !' I forgot to write it down. The tires would not be ready until a few days later. I wondered if they will turn around and really honor the handshake agreement. But, when my final offer sheet was shown to me, Brenda had clearly written down 4 new tires balanced and installed. My story did not end there. When I got home, I noticed the spare tire was a little bit bald and so, when they called my a few days later, I asked if I could just take one of the older tires being replaced to be put on the spare, They agreed!
3 days after the purchase from Langley Chrysler, I am driving work vehicle with 4 brand new tires installed and balanced.
The whole experience was pleasent and very professional. This is the best experience I've ever had buying a vehicle. I highly recommend Langley Chrysler and would not hesitate to buy my next car with Brenda E as my consultant. read more