I had to take a few minutes to compose myself to write this...but here we go. A few months ago, I had my quarter panel glass smashed as someone broke into my Escape. After visiting a glass shop, I was given Gateway's number as they said they had the part in stock, I drove to Langley to pick it up, paid $250, and after coming back to the glass shop, was told it was the wrong part, with aftermarket tints. I called back a few days later, was told the owner was gone, left my info but no on called me back. I called over a dozen times in the next few weeks, only to have my call not answered or was told the owner was not in. I decided to try and sell it myself and started looking for the right part, which I found on Ebay for $150, delivered. The initial break-in and the following loss was rough, since I did not have comprehensive insurance, all came out of pocket which meant some summer activities with the kids had to be cancelled. Pleading to Mike, the owner did nothing; he did not care that it was the wrong part, he did not take any responsibility for his mistake except to offer me a credit which I would never use, and I'm sure he knows this well.
Mike, you know you made a mistake, take the responsible route and make it right - from one single dad to another. read more
