So I go to return one of their sump pumps ( didn't even last two winters of pumping 3 times a day). The assistant manager says he can't find the receipt - usually they are supposed to keep for 7 years, but now they have lost them all going back over two years ( to Dec 14, 2014). Ok, so the pump is two years old, now return it or refund my money. He can't find the price of what it was worth, so he says he can't return it. They re-did their computers and threw out all the customers' info - slap to the face.
Let me talk to the chief manager please. He is the real tool of the place. Can't even make me happy even though I have spent thousands of dollars at princess auto over the years on junk like this. I thought I was a loyal, but really feel like a dumb customer now.
I was really choked at the guy when the top manager of princess auto Langley said right in front of a bunch of people that he did not want my business and totally embarrass me. Wow, are you really a manager, who does argue and insult customers in front of other people. I had to read out the sign twice out loud to him and his staff to clear their minds out the company policy - I JUST READ IT OFF THE WALL. 100% SATISFIED = {{ONE HUNDRED PERCENT}}
Just return the pump and send it back to china and give me another one please. No cost to you hero!! Again, what a fight with this clown. I just wanted a pump to drain my basement a.s.a.p.; the damage done already from his failed pump was enough to make me scream.
Oh my, he found the price all of a sudden - what a great assistant manager, where was it ten minutes ago? What a joker, what is he trying to prove, just send the piece of junk back and help me out and let me carry on purchasing stuff. Wow, send those guys back to school.
I finally got my $80 bucks back and totally disrespected at the place I spend my hard earn money at!!
Trying to save ten bucks can sometimes cost you a hundred; I'm taking my business to a more professional quality place with superb staff. Good grief! read more