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    RCH Hardware

    5.0 (3 reviews)
    ModerateHardware Stores
    Closed 9:00 am - 5:00 pm

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    Island Hardware & Supply - Neighbors Serving Neighbors

    Island Hardware & Supply

    (2 reviews)

    Lived on Orcas for the last 7 years and have built a house, garage and greenhouse there. Island…read moreHardware has been great. They are well stocked and staff are incredibly friendly and helpful. I am there a couple times a week. Riley has been a life-saver.

    This store is a life saver!…read more We are contractors and had a job on Orcas Island. We had never been to Orcas before and were unfamiliar with the area. Before we set out for the island, I looked up local hardware stores (just in case). I found Island Hardware & Supply, called them to make sure they would have what we MIGHT need, hopped in the truck and got on the ferry. OF COURSE it turned out that we DID need some items, so we set off for the Hardware store. We got lost and ended up at the little hardware store in East Sound - we thought we were at the right store, but they didn't have any of the supplies we needed. We were pretty confused until I found out from a local resident that the little hardware store in East Sound is on North Beach Road, and the big hardware store (Island Hardware) is on West Beach Road. So we hopped back in the truck again, and set out to find Island Hardware. (yes, we got losat again...but eventually figured it out) We were so relieved when we located the store and were able to purchase the supplies we needed, because we were thinking that we would have to get on the ferry and drive to the home depot in Mt Vernon (that would have taken forever). Island Hardware had all the stuff we wanted, lumber, tools, big bolts, lag screws, plumbing supplies etc. They even have a couple of little gas pumps which was handy for us. We had the occassion to go back up to Orcas for round two of the job which was exterior painting. The paint we purchased needed to be re-tinted at the last minute. We remembered that Island Hardware had a paint department and took the buckets of paint to them with our fingers crossed. Even though we didn't buy the paint from them, they happily re-tinted it for us...I thought that was pretty generous and excellent customer service!

    Ferndale Ace Hardware

    Ferndale Ace Hardware

    (26 reviews)

    $$

    Customer service is the worst here. Stood at the paint counter for ten minutes while the two women…read moreat the main register chatted it up with each other. Finally, Anne, the older woman, moved away from the register to go put something away and looked right at me, but didnt offer to help or get someone to help. Finally, I asked if someone could help me get some paint and Anne, in a condescending, syrupy sweet voice said "We'll get someone right over to help you!" She's always like this-rude and condescending to the women, but oh so nice to the men. Its pathetic. Later, as I was paying for my items and my coupon didnt work, Anne came over to help the cashier and said "we're just having one of those days" while giving me a dirty look. Every time I'm in there, she acts like its a personal insult to have to help anyone. Just retire already. While I was waiting, I saw no less than six people working at the store on a Tuesday afternoon, so if any employees actually cared to help out, it would be a well-staffed store. Instead its just a bunch of paid dead weight. There's an older gentleman there, I believe his name is Martin, who is wonderful-very helpful and knowledgeable, but the rest of the staff is miserable. Given the multiple reviews over a span of years about the same issue, its clear that the manager and owner dont care, so now I drive all the way out to Lynden and support that well stocked store and kind and knowledgeable staff. Most of the staff at Lynden Ace are high schoolers but have much higher maturity levels than pissy old Anne.

    Customer service here is sub-par. Today I had an online order that was ready. I called as I was…read morearound the corner since reception there sucks. Young lady answered the phone and was snarky with me. Didn't let me finish and told me online orders need to be picked up in the store. Yeah, ya think! I'm trying to call as I'm 30 seconds away so I don't have to come into the store. I told the you girl on the phone that I will be around the back, ad it was water softener salts. The conversation was literally "ok" *hangup*. So I pull in around the back, waited about 5 minutes. Nothing... called again and said I'm around the back. "Ok, I'll send someone right out." Of fine. The young chap comes out. Grabs what I thought was my product, and went around the front. Not long after that, he came around the back. So apparently communication doesn't thrive at this place. The nice young man came and loaded the item into my car. I get home and he had loaded pool salts. Not water softener salts. If I had filled that softener tank with that, who knows if any damage to the appliances, or skin damage could have occurred. Since pool salts are to chlorinate the pool. I took the item back to swap the correct one, waited in line as there was someone ahead of me. I don't know if it was a supervisor at the other register, but she could have at least acknowledged me standing there and tell me someone will be right with me. Like, you see me, right? I get the product swapped, but no apology or anything. And seeing some of the other comments here, I think the owner needs to reevaluate the work atmosphere there, because it's so basic. I didn't feel welcomed. This needs to change. Until then, I'll go elsewhere.

    Van wingerden Greenhouses

    Van wingerden Greenhouses

    (10 reviews)

    $$$

    I love Van Wingerden, not just for their beautiful, healthy plants, but also for their little gift…read moresection. It is not huge, but somehow I almost always find the perfect thing, whether it is a hostess gift, a small thoughtful present, or just something I decide I need for myself. Their gift selection feels really unique and not like the usual stuff you see everywhere else. They also have really nice greeting cards at super reasonable prices, usually about half of what you would pay at the pharmacy, and they feel so much more personal than those generic cards. It is one of those places that just feels special when you walk in, and I pretty much always leave with something I love.

    I called around with heirloom seeds in my hand trying to pay someone to start my seeds for me…read morebecause my greenhouse had blown over. Tom, at Vanwingerden, agreed to take my seeds and germinate them. He sent me pictures of the plants germinated in April and told me I could pick them up in "a month or so". Some didn't come up and I told him not to worry about those ones. The deal was I would buy the starts back. I called before mother's day to pick up the starts with no response. I called after mother's day only to discover Tom gave away ALL the plants to one of his employees. Not only did he give this employee the plants, he gave her ALL my seeds as well and then tells me he doesn't want to bug her to ask for anything back because of a loss in her family. Why would I bring seeds in and give them to their office if I didn't want the plants? Why would he get my hopes up by sending me a picture of the plants? What would ever make him think it was ok to give away my heirloom seeds? I blindly trusted and shouldn't have. The whole thing makes no sense at all and I feel totally robbed.

    RCH Hardware - hardware - Updated May 2026

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