Good service for car repairs and maintenance.. however, the upsell on every single visit is a little tiresome read more

Surrey Honda - Car Dealers Near Me - Surrey, British Columbia

Bought a 2014 Mazda CX5. So far very happy with the car, but its only been a week. Our sales rep, Alex was very accommodating and a nice person to deal with. He really looked after us and went out of his way to ensure all our questions were answered. Only thing I did not like is that they slap not 1 but 2 dealer fees, key replacement insurance etc on top of the price. However, they are willing to negotiate- make sure you do. But that goes for any car dealer. read more

Jason Juson, is the best one in service department i have ever met since my one and half year of experience with Surrey Honda. I have been coming here for my car service every time, and used to go to someone named Shaw mostly... He always kinda rude, forcibly convincing to do me things where l i don't want to spend money on.. One day he was my service advisor and they left the engine oil cap open and after half an hour of drive i get to know this which was very dangerous, anyways Jason Juson is the best i would love to see him every time when we go there. read more

I cannot recommend purchasing a vehicle from Surrey Honda. I made the mistake of purchasing a 2023 Honda CR-V Touring Hybrid from these guys. Within a few weeks it had to be returned to the dealer on a flat bed because it failed to run. I paid over $60 K for this car, and had to request a loaner, as none was offered. I was given a dirty 5 year old Civic with a cracked windshield. After sales service sucks. Once they have your money they don't care about you. It took a week to resolve the problem. I was also promised a one year free subscription to HondaLink. It took HondaLink eight months to make it work then they disabled it at the one year anniversary of my purchase. So I got four months free not twelve months. I'll never purchase anything from Surrey Honda, or own another Honda product once I get rid of this CR-V. read more

I went to the dealership to get my car serviced and ended up with a brand new Hybrid CRV. Even though I live in White Rock, I chose to come to this dealership. The staff are amazing!. They are passionate, knowledgeable and patient responding to all my questions so I could get exactly what I envisioned. The transition was smooth and I got my new car in less than a week. Thank you all, especially Komal for walking me through all the features; you indeed are an asset to this company!! read more

Do not go this place - the manager is pushy. We went there to obtain a quote but Manager ended up showing off his bank statements and very rude. He said that it is better to get lease vs car loan. And all his family and relatives are on lease. Scum, intimidating to newcomers in Canada. We ended up going to another place. read more

This Honda is probably the worst to even get back to clients! I needed an urgent battery replacement. Especially because I'm a single mom and rely on my car for work and kids! I called this location since it's close to home and left a voicemail the first day, then I didn't get any calls back, so I called the next day, still no calls, by now, I already spoke to Kingsway Honda in Vancouver. But I decided to see how long it will take this location to call me back with the amount of voicemails I left. Every day 3 voicemails stating it's urgent to have this battery replaced and I only do my servicing at Honda since I own one. I called these losers for one month straight just to test how long it would take for a call back! It's now over 7 months and I never got a call back! . Do they care for customers...I guess not! Do they care for business...doesn't seem like it...oh let's talk about management...I'm sure if head office finds out a customer is calling for one month and hasn't received a call back...this location will be shut down! There's a reason there are receptionist...so there should be no excuse! I'll be doing another run test on this location before I reach out to head office! Companies like this, shouldn't be running! read more

Nice dealership esp the coffee area. Love the charging station! Ask for Adel, super nice guy, patient. Knows his stuff. How many Egyptians are there in Surrey lol read more

Surrey Honda - Car Dealers Near Me - Surrey, British Columbia

So last week a lady (Taran) from Surrey Honda (Fraser Hwy branch) called me saying we are interested in your 2017 Honda Civic car and people are interested in buying it. She said you can trade it in and we will delete all your remaining lease payments and we will trade you with a brand new 2022 Honda Civic EX model. I asked her so I don't have to make any payments of the new Honda Civic 2022 car. She said no. I thought to myself this is too good to be true. I asked her so what is the CATCH? She said there is no CATCH. The reason why we are doing this is because there is a shortage of used cars, people want to buy your type of car and we are desperate of getting your car back. She then she said I only need 15 minutes of your time. I said this is very interesting and said sure we can meet this Saturday at 1:30pm. I then came with my family (wife and 2 young kids) and she sat us down. There was 4 of us there and she asked us if we want anything to drink. I said water would be ok..she left and then I saw her busy with another appointment / customer and she passed us on to another sales person named Tony. This guy seemed new as he didn't know the colour between a light blue to a silver Honda Civic. Approximately 30 minutes later she then brought 2 waters but there was 4 of us. Then Tony checked my car and then showed me the new car..Then after sometime he came back to me and told me you can trade in your car but we can give you a new 5 year Term and you pay $350 per month. I said What! I was told I don't have to pay anything. I then talked to Taran and she was changing her words of what she told me on the phone. Instead of 15 minutes I was there for approx 1 hour and half. I am so disappointed on how this went down. I felt like Taran baited me, used me, wasted my precious time/ Saturday just to try to get me there and get me in a 5 year term. Is this how Surrey Honda does business? I felt very unsatisfied, used and felt took advantage of after this whole experience. I never called Surrey Honda looking for an upgrade with a new 5 year term...So why did Taran try to bait me? Something has to change! read more

Bad after sales service. i bought a$30,000+ Honda CRV from them.Six months later and after 3,000 km the remote could not open the doors or start the engine.Took it to them and I was told it needed a new battery I asked if they would replace it for free as I hardly used the vehicle (it was parked in my garage most of the time ) They said NO.i came home checked the battery,(voltage was 2.8v) new battery is 3.0v.I cleaned the contacts and now it works perfectly.This could have been done by the dealership.But they want sales only.Just went and bought Toyota Rav 4.It took me 2 minutes to do this read more

Joel a service writer helped me through a sticky situations with my starter, The part took months to come in due to Covid. I drive an Acura but no dealership here so I ended up at Surrey Honda. Turns out that was a fortuitous decision. He said something that I've never heard a service writer say. "I'm going make sure the mechanic who diagnosed the problem is the one who does the repair. He's not available till noon but I think it's best to wait". That's service I look for and will return for. read more

Amazing customer service always. I dealt with Chris at the front desk, and he made sure my issue was resolved. Thanks so much!

They do a nice job. The coffee is free and plentiful. The prices are reasonable for a dealership. Generally they take pretty good care of me with few surprises. I'm taking advantage of the free ride home today, whenever the driver decides to show up. read more

I only come to Surrey Honda because my vehicle is still under warranty. For an inspection, tire rotation, oil & filter change - oh and a wash, it takes 2 hours to complete? I am currently sitting here for a 10am appointment, and 1.15 hours later, I can see on their service screen that my vehicle is still just "checked in" and NOT being "worked on". They offered to have a driver drop me off somewhere if needed... what ever happened to loaner cars? Also I book my service appointments online. Even if I sent a question to my advisor or ask for a response back, nobody ever gets back to me. So having this option on there is useless. They also left my without the air pressure lid after bringing it here last time. Update: 2 hrs and 15 mins later my car is still not done... Update: 3 hrs later service is done - no car wash because that would have taken longer. read more

What can I say. Bad customer service! If there was a lower star rating...I'd give it. Tested a minivan, request the history and work done on it. Got the 150 point inspection report... not half bad. 6900 for a 12 year old mini van. Seems a bit high but OK it's a Toyota , 130k ish. Take it to my mechanic for thorough inspection. I'm not one to take a car salesman at his word. (Sorry. Been burned by too many sleezy car salesmen ) Mechanic says needs tail light, new tires ....and about 8 things in total...not huge expenses but if I have to buy snow tires and all seasons at the same time and fix stuff..it taillight immediately...I'm going to need some off the price...or they can fix it. Did I mention this was to be a cash deal? Nope ...Sahim...the reported sales manager offered 185 off the price and when I countered with 300 he told me bring it back and hung up on me. Seriously????? That's some customer service these guys have. Then they " accidently" doubled up on our deposit charging our credit card twice. Ugh! My recommendation...stay away from this place. If that's how they treat a cash customer, how are they with a warranty problem or worse. Glad they won't see my hard earned cash. read more

We were lied to and hung up on by their sales manager, sahim. What a fine example for his staff. His admin double charged us our deposit instead of refunding the deposit when they killed the deal because he wanted an additional $65 on a cash deal, no trade in. Enjoy test driving that used vehicle around again this weeekend instead of a new vehicle this weekend Sahim. I feel sorry for their clients and for the employees associating their name with this company/location. read more

My rating is for the service department. Went in there for my wife's Honda routine maintenance. Pro: Booking an appointment through their online system is really easy. Now onto the the cons: First of all, that advisor the system assigns to you is meaningless. I went in there and my advisor happens to have taken the day off, so I just stood in line and waited for the next free advisor. Why bother choosing an advisor when any one of them can help you? Well, unless you want to chat up that pretty girl advisor. Another thing that annoyed me was that I asked them to call me when my car ready, they didn't. Had they flat out refused, I would be okay, hey maybe they get really busy. But no, the advisor said yes and never called me, what a joke, kids these days they just don't listen. Last point is for the mechanic. It looks like he wasn't going "by the book" but rather going by his experience instead. Either he didn't know or didn't care that the newer Civics have a built-in engine oil quality detector, that tells you when you need to change your oil (you still need to manually monitor the oil level). On the service reminder sticker, he wrote down a mileage number and a date x months from my service date. Sorry bud, it is actually the sooner of 15% (from the minder system) or a year from service date. Going to try out Jonker Honda next time before I decide to come back this place or not. read more

I came here for a timing belt change for my honda crv 97. They provide excellent service at a reasonable price. To me, an Excellent customer satisfaction. Provides free courtesy ride to your home drop and pick. Option for a free car wash too..Great job! read more

Bad Service and very expensive, I waited for three hours and when i went back to the service guy to find out how long will it take? They told me that my car is not even in the shop and still outside and they don't have decency to come and tell me that it will take longer than 3 hrs. Done with them. read more

I only came here for a test drive, but I noticed something I wanted to share... You truly feel like people care here. I may have been in a bad place after experiencing some bad experiences with other dealerships, but I did want people to know that they were a good place to shop read more

2011 crv Honda battery died , bcaa boosted me then my car stereo asked me for a code to re-program it. I called Surrey Honda, the lady at services tried to give me instructions over the phone to do the recoding unfortunately I was not able to, so she had asked me to come in said it be a two minute job. Once I arrived at Surrey Honda I stayed in line the guy at service gave me one information looked confused and asked the service manager to assist me Abdul is his name. So after Abdul got into my car I repeated to him the instructions I was given over the phone he said that's not right then he proceeded to do the recording himself but then realize he was not able to didn't know what was wrong asked me to leave the car and go for a walk when I told him my husband is impaired he's blind and I don't wanna be walking around in this rain and I was told it was two second job where he couldn't even give me a time when this would be done then he asked me to just make an appointment and come back because it could take an hour. I was not please not satisfied the customer service sucked the knowledge sucked but luckily I had Randy from the Richmond Honda on my speed dial called him went there two minutes into minutes out of Richmond Honda is so much better and service professionalism and they know their customers I don't see myself ever going back to three Honda unfortunately it was closer to my location at the time but I'd rather drive over the bridge to get to Richmond Honda any day so no I don't recommend Abdul the service manager at Surrey Honda not professional not knowledgable and he sure does not care for his customer service..My husband, being blind was not impressed by this as Abdul was very rude to not consider that since we were told to come in for a two minute job ! I would not recommend this place to anyone Surrey Honda sucks Abdul service manager sucks.. zero stars read more

2nd time visited here and no one I repeat no one even bothered to help or said Hi to us! Even the receptionist (Sophia) didn't even acknowledge us. We are a potential buyer and looking for a vehicle. Thank you Surrey Honda! read more

My 5 star rating is specifically for my car salesperson, Manmohan "Birk." He is a good listener and well-mannered. If you need a new or used car "Birk" will definitely be able to help. read more

The service manager is incredibly rude! Went in for an oil change and they did about 10 other things I never asked for and tried to charge me for it. When my dad talked to the service manager on the phone the service manager said, "they probably misunderstood me cause most foreigners can't speak good english". I was born in Canada and speak perfect english as its my only language. Then when my husband phoned him he said, "maybe next time don't send your wife in". Not only is the service manager racist and sexist, he is an incredibly ignorant person who should not be anywhere near customers. read more

Poor service time, Was promised an oil change to be completed by 4pm and currently is 6pm and still waiting. Will look to other honda services for quicker service time. read more

Inconsistent, no apologies, bad service and experience!!!! They told the parts had arrived and booked me an appointment today but when I came it's not there yet! So why would SurreyHonda phone me and say it is there??? Ridiculous and wasted my time, doesn't know how to compensate loyal customers! read more

Horrible service. I made a 10 a.m. appointment to have an ignition key cut and programmed. I thought it was strange that I had to make an appointment to have a key cut, but whatever. Then I had to stand in line to get served, when I showed up for my appointment. I finally saw the Service Department Manager at 10:20. He wasn't a particularly nice guy, didn't look at me when he announced "Next person in line!" and walked into his office, didn't make me feel like I was a valued customer--and actually made me angry. His attitude was accusatory and snarky. He said, "Did anyone tell you this will take 90 min to 2 hrs?" and when I exclaimed that that was just frigging stupid because it should take 20 min maximum, he said "How do you know that?" Uh, duh, I have had keys cut before at dealerships. But the time it takes to do the job wasn't the problem. The problem was that they were behind in the service department. There were other people/jobs in front of me. So what's the point of making an appointment? I will steer clear of this dealership from now on because of their mismanaged appointment schedule and their arsehole service manager. That guy is supposed to be a leader? He's a workplace cancer. read more

Purchased our Honda Civic at Pacific Honda in North Vancouver. Long way from Surrey but worth it. John was very helpful. Didn't rush us and we felt that we were respected. No pressure to buy. In the end we also purchased the extended warrany although we didn't really think we needed it since it was a Honda. read more

These creatures have the kahunas to boast they will "meet or exceed your expectations". One has to assume they don't hold the bar that high, nor put much importance on the indisputable fact for at least this customer, and more than a few others based on the abysmal internet reviews (1.2 out of 5), suggest I'm not the only hapless smuck they've screwed. For starters: 1) an odometer reading higher on car history docs than on day purchased, - spell "rollback". 2) Surrey Honda Inspection Report fraudulently overlooking almost zero front brakes and collapsed steering system, the car "non operational" and currently a lawn ornament, 2 weeks & $30,000 later. 3) $1965. for "Extended" Mechanical Warranties and $299. for bogus Anti Theft Install and Insurance, neither of which appearing to exist. 4) Refusal &/or failure to disclose "accurate" mileage and previous "write-off" accident damage in excess of B.C. legal threshold of $2000. Try a $10,466.00 rear engine smash up that they forgot about. no matter being in breach of B.C. Consumer legislation & Canadian Criminal Code. 5) Refusal to provide incriminating transaction documents, nor identify various warranty policy carriers should one ever need to make a claim 6) Refusing access to trade-in to retrieve personal belongings, ( leather jacket, cell phone, digital camera, wallet with $400., briefcase) seemingly regarded by Surrey Honda to be part of vehicle. 6) Immediate breach, read bald faced renaging on written and signed " compensation agreement" providing amends for some of the above. Should you stray into this place by mistake, before you phone the bank, phone the police. Methinking the only difference between this place and the Kingsway Curbers or Craigslist, is the the endless hand-shakes, the bad coffee and the shiney brochure. Owned by a lawyer, - kind of explains the business model. read more