Misleading, unprofessional, and damaging - do NOT go here I visited Westminster Toyota on Jan 15 for a Toyota Corolla Hybrid SE AWD. From the start, I was misled and stalled: Staff confirmed availability but never followed up. After a test drive and submitting all documents, my employment verification "failed", despite my HR confirming everything was correct. Repeated follow-ups led to conflicting updates, unavailable staff, and unnecessary pressure to buy a different car I didn't want. Finance managers were sarcastic and unprofessional, pushing me toward alternatives instead of respecting my choice. After 9 days of back-and-forth, I was finally told my loan was rejected by all banks, and their mishandling negatively affected my credit score. The dealership misled me on pricing and availability of the car, posting it online at a higher price immediately after I inquired. This was supposed to be my first car purchase, but their actions caused stress, confusion, and financial damage. I will be filing a consumer complaint. I cannot recommend Westminster Toyota - there is no transparency, honesty, or professionalism. read more

I am so displeased with how you guys lied to me about the numerous questions I had with this Toyota 2024 tundra. Numerous times I was told there's no problems with the engines and mine just faulted at 20,000km. Stranded on the middle of the highway!!!! We were almost killed! I thought Toyota was supposed to be reliable? Not only does this affect my truck but now it affects the re sale value. Everyone that I've talked to from your service department to Toyota Canada has been an absolute joke saying "sorry nothing we can do" And the salesman bob I bought it off has totally ghosted me with no replies but it says message read. That's real customer service. I am writing on every forum possible about your guys customer service and reading your google reviews I understand why people are so upset. I will be coming to the dealership thank you. read more

Before purchasing a used RAV4, I requested a pre-purchase 160-point safety inspection at the Toyota dealership where the car was regularly serviced. I also asked for a "to-do" list with price estimates. The inspection revealed that the car was in excellent condition, aside from a few minor items that would need servicing soon. However, while test-driving the car before the inspection, I noticed a noise characteristic of a loose suspension strut. When I asked why this issue wasn't identified in the inspection report, the attendant told me it had been flagged to the previous owner during an earlier inspection--so it wasn't mentioned this time. Can you believe they would charge me for a pre-purchase inspection and hide some mechanical problems from me? Well, be aware! read more

If 0 was an option that is what i would be leaving. I purchased a 2021 Tacoma TRD Sport from Westminster Toyota. We agreed to a price and when I came into sign the document showed 800 more than the agreed upon rate. After I explained that Gary Ho went to his manager and came back with a value that was still 400 more than we agreed upon. Finally came back with a value that was a dollar higher, whatever thats fine. From there we moved onto financing and I had looked into what I was approved for in advance and they hit me with a 12% interest rate. I once again said I know I am approved for much less, they argued thats the best they can do. I insisted to run it through RBC and sure enough it came back at what I expected at 7.5% I insisted that the truck be cleaned up and they fix the wiring to the light bar so all was good for me to drive away. After signing all the papers I hop in the truck and the light bar is not working still. Word for word, "it's just a decorative piece, we disabled it during inspection" A decorative light bar that doesn't light up? Then why was it advertised on the listing. I was told I would have to fix that at my own cost. Gary told me he gave it the premium detailing and I drop the tailgate once I get home and see it is covered in plaster. It gets worse, the next day I went to North Shore Off Road to inquire about the light bar and they informed me that these are not the OEM Toyota Shocks, they are Rough Country Shocks the bottom of the barrel. This was advertised as a TRD SPORT PREMIUM package. But what I purchased for 55k is not to Toyota TRD standards. The value of these shocks is worth 1/4 of what the OEM ones would be. All in all it's clear now they were trying to scam me at every corner. Gary Ho was useless in his car knowledge and ability to help me out through this big purchase. All these issues were addressed to the manager and the only solution was to buy the truck back from me.. Highly recommend you avoid this dealership. Its a shame for I had heard great things about Toyota so assumed going directly though a dealer would be in my best interest. read more

Don't waste your time Making an appointment to view a car at Westminster as they're known for advertising stock online that they don't actually have available. You'll drive out and the car won't be available. Bait and switch. read more

Very bad.... paid a deposit for a Sienna over 3 years now. When I paid the deposit, I was told the wait would be only a month. That's absolutely a lie.. The original product advisor already left the company... No car available? that's not true.. all available ones are for the one who has a good trade or you have to lease the car....they can cut the line to get it...very bad business practice. read more

The arrogance of the sales team at this location is galling. I made multiple polite requests looking for the name and email address of the Sr Sales Manager so that I could make an offer. They were unwilling to share that information, instead wanting to call me. I gave them one last chance and their response was "we don't need any chance". Will avoid, and suggest you do as well. read more

I bought a 2012 Jeep Patriot from Karanjeet and his team in April, and I have nothing to say but amazing things about them all! Karan was friendly and knowledgeable, and went above and beyond to answer all of my questions before I came in to see the vehicle. I live on the island, so I wanted to be reasonably certain that I'd be purchasing before visiting. He never tried to pressure me into purchasing, which I really appreciated. I had an outside inspection done on the vehicle, and before I could even call Karan to go over the results, he had already put the vehicle back in the shop to address the (very minor) issues that they had found. When I went in to purchase, everyone was SO friendly - no pushy salespeople to be found! Not only that, but a couple of days after getting the vehicle, my check engine light came on for an evap emissions error (which had presented before during the inspection), and Karan IMMEDIATELY jumped into action and found the closest BCAA to me and set up an appointment (at their cost). Given that I didn't purchase a warranty I wasn't sure if they'd help me, so I was extremely grateful that they did (and turns out it was just that the gas cap hadn't been put on all the way when they filled my tank for me ). I wouldn't hesitate to recommend Karan, and his team, and will definitely be going through them again the next time I'm on the market for a vehicle. read more

Westminster Toyota - Car I purchased! - Car Dealers Near Me - New Westminster, British Columbia

I bought a vehicle with a platinum ESP, and dealing with this dealership just validates why I despise doing business with any dealership. The service department is inconsistent with the invoices and I had to inquire about the discrepancies. They did not communicate the dates of the services as they progressed and I missed out on some of the maintenance steps as a result even though I provided evidence. read more

the whole team is a scam. they upcharge on new cars by 3000 for coating without disclosing that information. BE CAREFUL OF THE SCAMMERS

Bought our very first car in canada from here. Very smooth car buying process. Hossein was very helpful in every step of the process. He was kind enough to guide us & ensured that we get the car on time despite of the car shortage. read more

Westminster Toyota - Car Dealers Near Me - New Westminster, British Columbia

I live at west Vancouver, always have my car service here. It's a looooong drive but worth it. Best staff and best service. I tried Richmond Toyota service once and came back here. Cary and Jeff are really nice. What we expect from car service? Nice people and good car service. You can get all here. read more

Well, the inevitable happened. My first new car ever, 3 years in, was hit by another vehicle while it was parked on the side of the road overnight. At first, it didn't appear there was too much damage, but alas, there was a lot of hidden damage and a bent frame. ICBC Deemed it to be a total loss and I was left with no choice but to look for a new car. Let me just start by saying that I am not new at buying cars (this was my 9th). I had tried a couple of dealerships closer to my home before making my way to Westminster Toyota and found nothing but disappointment. I wanted a Rav4 or something bigger than my last car and one dealership had the gall to show me used vehicles from any other brand than Toyota. All I was told is that there was a shortage of cars and that "beggars can't be choosers". Apparently there was a long wait for any new Rav4 or I would have to settle for something I didn't want. I went to Westminster and it was one of the best and easiest things I have ever done. I walked into the sales office, was greeted by a salesman named Lance, who took the time to show me what he had available. He even took me on a test drive of the car I wanted 3 years ago but could not get at the time the C-HR. The C-HR was stunning, a breath-taking color and all the options I could ever want, and It was sitting in there, in the show room. I asked if there was one that was not out in the open and touched by everyone. To my surprise, he took me upstairs to the outside storage and there was the same car, even shinier, glistening in the sunshine. I quickly put a deposit on it while waiting for ICBC to cut me a check for my old car. Lance helped me realize that although getting a RAV4 would be good, the C-HR was perhaps more for me. He was so right, and obviously has experience and knowledge of the products he sells. A couple days later, I returned after finding out that there really was no rental cars for me to use either. I used a good chunk of my savings and bought the car that day (I thought I could always reimburse my savings account later, when the ICBC check cleared). I went from Lance, who took care of everything, to sales Manager Chris, to Finance Manager Desmond, to the insurance Agent Puneet in a couple of hours. During this time, my car was unwrapped, fueled and prepared for its new owner. Lance even took extra care to clean the windows and shining the touch points while waiting for me to be done with the paperwork and while I had to return my courtesy car. I have also had some experience with service, with my former car. I was very well taken care of then too. the staff knew what I needed but took the time to ask if I wanted it done, not forcing it on me. I recommend this dealership for their service, attention to details, attention to my specific needs and for the overall quality of their products. This teams works as well as the quality Toyotas the sell. read more

Westminster Toyota - Car Dealers Near Me - New Westminster, British Columbia

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Do not trust anything they tell you! Wow, I have never dealt with a more dishonest and deceitful group of people! Last month we came from out of town to purchase a 2018 Ford F150 with about 55,000kms. Before coming we asked lots of questions and were happy enough with the answers. We asked about the safety and service and warranty. We were told that the truck was recently serviced, had a full safety in the shop, and that it came with a 30 day warranty that covered "everything". WE SHOULD NOT HAVE TRUSTED THEM, and should have asked for all this explicitly written out, signed and dated by more than one person. I'm apparently too trusting of a human and I did not do this. We showed up to test drive and found that the passenger mirror wouldn't adjust, no big deal though does tell me that perhaps the safety wasn't that through. They did get that fixed before we purchased it. Fast-forward a week or two, and we start noticing a very severe rattle on startup, we contact the sales person that we have been dealing with to let them know that we're having issues and then they were gonna need to be resolved. We got radio silence, then we got empty promises and then we got told we need talk to a manager. We call the manager, send videos of the issue. They seem like they are going to cover the issue but always use vague language like " we will deal with it" or "we will come up with something that makes us both happy", when I asked them direct questions. I never get a direct answer. The manager then showed the video to the shop and apparently the shop indicated that it was a major job worth probably close to $2000. From there, the manager got even less helpful and tried to tell us that we had signed paperwork, indicating that the "warranty" only covered 10% of service and parts. We thoroughly look through all the paperwork that we have, and not a single piece of paper indicates anything to that effect. We contact the manager he says that we did sign it and send it to us. We confirm he has the right email and then wait for it, we still have nothing and I only told that "it's coming". 4 days later we still do not have it (probably because we didn't sign it and it doesn't exist) they are still not coming forward to fix the issue and are now actively avoiding our phone calls when we call. Today we brought our truck to our local shop and they informed us that there is no way that the oil change was done recently and that it looks like the truck has not been serviced more than 2 or 3 times in the 55,000 kms, that the filter is completely gummed up and that they recommend we return the truck if we can. We contacted the dealer to tell them about the report and once again radio silence, we suggest that we split the cost of the repair, again radio silence. So we appear to be getting nowhere and will probably have to pursue small claims court to get them to hold up their end of the bargain. AVOID! GO ANYWHERE ELSE! DON'T BELIEVE THEM! DON'T TRUST THEM! read more

i think I lost my refund for a deposit. they are ignoring my request for refund. They are just treating me like i took a loan from them.

We bought a car in this dealership and it was not honest for the breakdown of the car price after sighning the first page they will show you the the amount that owning to your trade in value so be careful , i would not recommend this dealership fo some where else . Number 2 complaint We did not buy any warranty even for a year additional warranty because if you trade in the car its not transferable and you need to pay the whole amount of 1800.00. Dont deal with this finance manager Betty Bento because we did not buy any warranty from her ,she added 2500.00 on the price of the car and says that the fabric protection is already included in the car so its like mandatory. This people should not be on this kind of job very slick, dishonest and greedy. We would not recommend this toyota dealership in New Westminster in Boyd Street make sure go somewhere else like open road or regency toyota. Can you imagine the fabric protection is 2500.00 added to the price of the car!!! read more

I bought a car to this dealership toyota new west minister and mister kalpesh and the manager and other stuff are very friendly and helpful I would highly recommend this to the people I know friends and family nice environment nice dealership read more

Love their new location! The service department is new, bright and inviting. Most importantly, their service staff Tarra, Jason, Jeff and Cary continue to excel. I was helped by Tarra on the day of the service, and she was friendly and professional. I had some questions after I got home in regards to the service and she was very responsive. I had to go back to get one minor thing fixed and was helped by Jeff. Once again, professional, friendly and efficient. Great work, Westminster Toyota service team! read more

We bought a car in this dealership and it was not honest for the breakdown of the car price after sighning the first page they will show you the the amount that owning to your trade in value so be careful , i would not recommend this dealership fo some where else . Number 2 complaint We did not buy any warranty even for a year additional warranty because if you trade in the car its not transferable and you need to pay the whole amount of 1800.00. Dont deal with this finance manager Betty Bento because we did not buy any warranty from her ,she added 2500.00 on the price of the car and says that the fabric protection is already included in the car so its like mandatory. This people should not be on this kind of job very slick, dishonest and greedy. We would not recommend this toyota dealership in New Westminster in Boyd Street make sure go somewhere else like open road or regency toyota. Can you imagine the fabric protection is 2500.00 added to the price of the car!!!​ read more

We ordered a RAV 4 XLE from Westminster Toyota in May; however, to date, we have not received the vehicle, which can be understood due to specific reasons. On June 29th, 2022, while checking online for availability, I came across a RAV 4 XLE Premium, which had been a cancellation. Therefore, I spoke to the salesperson in charge of my order. He said that the vehicle was available and the original customer for this vehicle had a protection package and asked whether it was fine for me to pay an extra cost. First, I disagreed, but later, when he said that the protection package cost was already included in the sale price as per the post on Facebook, I agreed and asked if I could come and purchase the vehicle. Suddenly he messaged me and said that his manager informed him that it was already sold. Even though he said that I kept checking on Facebook for similar vehicles and came across the same vehicle posted by another salesperson of the same location a few minutes back, mentioning that it was available. Then I contacted this salesperson who had posted on Facebook a few minutes back named GARRY ARORA, and he confirmed that the vehicle was available. Then I contacted my salesperson and asked him if the car was available or not because GARRY confirmed that it was available. Then he checked with GARRY and took his word since GARRY had confirmed with his manager. So, they asked us to come to the Westminster Toyota, and on our way, I received a message from my salesperson mentioning that they could not sell the vehicle and that they needed to hold this until tomorrow. However, we went and waited for some time for GARRY and our salesperson to attend to our matter. GARRY spoke to us first, blamed us, and acted like it was not his fault for misleading us and wasting our time and money. Suppose anyone is looking to buy a vehicle from Westminster Toyota, refrain from the salesperson GARRY ARORA as clearly, he lacks professionalism and customer service skills and acts like he knows everything. As customers, we trust dealers like Toyota more than car sales, but anyone can be unfortunate like us if we meet senseless humans like GARRY. read more

Westminster Toyota - Car Dealers Near Me - New Westminster, British Columbia

Terrible customer service! Very unprofessional for a manager to be making jokes and speaking down about a customer, to a coworker, while his office door is open. We had a terrible experience with having our truck serviced. We walked through this beautiful new showroom, sat in 2 different vehicles, and not 1 of the many sales reps standing around came to talk to us. We love Toyota's and we will continue to buy them but we will not be back to this location. Too bad because the former Westminster Toyota was filled with awesome super friendly service and sales staff. This is actually why we bought the truck from this location and chose to drive so far for servicing. All the best I hope this finds a way to improve the situation and help better serve all. read more

pretty dissapointed with this place. huge toyota supporter. I bought two cars from this dealer , traded in another over a span of 15 years at their other location . I tried to buy my current truck 3 years ago. but put off by the salesman. multiple bad experiences here . kept going back cause it's - 5 minute drive from my place. I would stay away from both sales new / used and services . won't be returning , and it's a shame cause the location is great( Lowe's / Starbucks etc). shady group. read more

My glove compartment door kept falling open. Brought it into westminster Toyota at 7am. Didn't have to book an appointment. I was checked in right away. After waiting 5 minutes in the lounge, my car was ready and I didn't have to pay to get it fixed. Definitely recommend westminster toyota to others. read more

DO NOT go to this dealership if you have other options. We just had our worse car buying experience at Westminster Toyota. We love the car however the process was horrible. What we thought was a decent deal....we were completely wrong. I would give no star but the system wouldn't let me. We have changed cars in the past few years (our family is growing) and always done trade-ins. We agreed on the value of our trade-in car, they run the numbers and everything is done and paper are signed. When we got home, we noticed that our trade-in value was less than what was agreed. We went back to the dealership the next day to clarify on the trade-in value and was told by the sales manager that the dealership never agreed to apply the trade-in value towards the purchase price BEFORE taxes and fees therefore it is showing less than what was agreed. We have purchased cars with Docksteader/Open Road in the past and our agreed trade-in car values have always been used towards purchase prices before taxes and fees. We made the assumption that it was going to be applied the same way based on our experience with other dealerships and neglected to double check before signing the paper. The sales manager also told that us that how Westminster Toyota applies the trade-in is different from other dealerships. The dealership refused to adjust the purchase price and that was the end of the story. Big lesson learnt...never make any assumptions and double check the agreement to make sure it shows the agreed terms. I urge all the potential buyers who are going or thinking about going to Westminster Toyota - DON'T or make sure you read all of the items (taxes/fees/trade-in values) leading to that final purchase price before signing. One more thing, never pay a deposit to the dealership....a big No No.... read more

Was looking at a used 2012 RAV4 for the longest time on Westminster Toyota, and finally decided to go with my mom and sister. I probably looked online at this car for at least 3 weeks and was surprised it was still available. The website is this: http://www.westminstertoyota.com/en/used/2012-toyota-rav4-accident-free/7327812/ I made an appointment online for 7pm tonight and arrived there about 15 minutes early. When we got there, it looked pretty empty. Not much customers. I went up to the front desk lady and asked about the online booking and they had no idea that there was any sort of thing happening today. My first impression was "what the hell? They don't even check their online booking system?" Anyway, I didn't think too much of it. The front desk lady got me a salesperson by the name of Leo Liang (who seemed nice at first, although his English was quite bad). I asked about the car and about any accidents and he pulled out the CarProof report that indicated that there was no crashes. He also said the car has only ran 45,000km. It sounded too good to be true. We went for a test drive and by the time the drive was over, we asked if we could inspect the car. The car looked really good, with only a few scratches on the back. However, I wanted to check the engine but the engine latch will not come up. I asked the guy about the latch and he said "Don't worry, when you buy the car, we will fix it for free for you". Then my sister asked about the Toyota Certification. She asked him why the car's hood will not open if the car was certified by the Toyota Certified technicians. He then said that he wasn't sure if the car was Toyota Certified. However, the car has the Toyota Certified tag right on the car! How can he be not sure if the car was certified or not? He then said he needs to go inside to check with a technician. We went inside and the guy came back almost immediately. He said "Oh, sorry the car was just sold 5 minutes ago". My sister asked him how the car can be sold while he was showing us. Why would he allow us to drive the car if he knows that the car was sold? My sister then told him that his business tactic was deceiving to pull a bait and switch and try to lure us in with an unbelievable car and try to sell us his other cars. He then got angry and started to yell at my sister "I don't know when the car was sold! The customer gave a down payment and he bought it right now! I don't have control over that! You should have put a deposit and the car would have been yours! You should go and look at our other cars, but this car is already sold." Leo Liang was already standing up and already ready to leave. While we were leaving the manager of Westminster Toyota just watched us leave, without intervening. All I can say is that they have despicable business practices here. I will never recommend anyone to come here and I hope the place closes down. If you want to buy a new car, DO NOT SPEND IT HERE. Go to a proper Toyota dealership, like Destination Toyota. Not this piece of shit dump. If you want to get ripped off, this is where you go. Edit: That car has been listed on their website for probably at least a couple months. It's their way of luring you in so they can sell you the other junk cars or more expensive cars. read more

Worst management. Can't even follow their own policy. They wronged us and didn't offer a solution. Just sat there and watched us leave without a care in the world. Very untrustworthy. They will sell your vehicle to who they want and when they want. Just because you are there with full payment saying you want to buy the car they will choose their friends or family over you. Off to Honda Dealership for some quality customer service. read more

Before taking the time to go to a dealer, it's best to do your research. This is why I thoroughly searched out RAV-4s in Metro Van that hadn't been in previous accidents. I called to ask whether a vehicle had been in an accident and Thomas told me, 'no previous accidents'. After wasting time on a test drive, the vehicle proof did in fact display previous collisions on every vehicle I looked at. I was not given the truth in my initial phone call. Also, when discussing final cost I was low-balled on my trade-in to 30-40% of it's true cash value. Naturally I was patient enough not to be sucked into their hard- sell. Expect crafty dishonesty from this place. read more

And they hit it out of the park again! These guys take the time to care - they found a burnt brake light bulb - and changed it for me for FREE! Yes, I know it's hardly a big-ticket item, but still - they cared enough, and realized it's the little things that matter. Seriously, the service guys here are so awesome that I'm tempted to ask to have them act as my sales guys when I decide to get a new car - I know they'd never steer me wrong. read more

I test drow a car and considered baying it The salesman Rebin was really helpful and pleasant to deal with and. Offered me a very fair deal Thank you Rebin for your patience Would recommend. Westminste Toyota read more

I've been a fan of Westminster Toyota both from the sales and service perspective for several years. First we bought a Corolla, then a matrix, and now we have a Prius V. jeering the time that I had the matrix I strayed from servicing at the dealership and actually had several problems with my tires due to the way they were serviced elsewhere. Now I'm back and all is good.The staff is always very friendly, they have a comfortable lounge, free coffee and always provide great service. I love how they clean my car every time. They are also a great phone resource for issues. My brother-in-law has a Toyota truck and we found that the collision sensor was going off all the time. I was able to call the dealership and they told me how to adjust it. Can't recommend them highly enough. They truly treat me like family. read more

I wanted to buy a new Yaris, and was trying to inquire different locations throughout Greater Vancouver for good deals through email/phone call. All of them seemed almost reluctant to sell or make offers and was booted off my list - except one. A product advisor, Andrei at New West emailed me back promptly with an attractive email. He was good as a sales person, and informed me more to make better decisions. The location is quite far from where I live, in fact there are many other locations in between, but I decided to meet in person and chat. When I arrived, Andrei was standing outside to greet me. I was only going in to test drive the Yaris again, but he was good in convincing me to buy one. The white Yaris which I wanted was already sold out - which no other locations had told me about. I panicked a bit. The red was also sold out. Ah! But I was glad to hear that there was one dark grey left - my second choice. I knew that time was running out, and since I was going away for a month, it wouldn't be long before that one would be gone. The Sales Manager, Jeffrey with big smiles greeted me, shook my hand and gave me his business card while I waited for Andrei to fetch the Yaris for a test drive. This was on a Saturday. They were closed on Sunday, and I was flying out to Europe on Tuesday! So they had to rush to get the Yaris to the location by Monday. I was really concerned it wouldn't arrive on time, but it did. Hurray! On Monday night after my work, we dealt with all the documents - well after closing hours and I drove my new Yaris home past 10pm before heading off on vacation the next day! All the staff there are very friendly and helpful. Complimentary drinks (tea, hot chocolate, coffee, lattes, water) are available. I had been to two other locations, but this is the best. Perhaps many people don't like pushy sales people (not that they really were), but I found some other locations to lack motivation. The staff here weren't pushy, but did give me a small shove on making the final big decision - which sometimes you do need, and I did for sure. Also, their new Toyota owner workshop (free) a few months after I purchased was very informative and helpful! Great staff! Thank you! read more

We bought 2016 Sienna from Westminster Toyota almost a year ago. I didn't get chance to leave them a review then. I have visited the dealership many times since then and they have been excellent from day one till now. Our purchase experience was superb, John was the salesman and Harvindar was the sales manager and they both were extra ordinary. I am very impressed by them in past year and look forward in doing more business with them. I would highly recommend Westminster Toyota to anyone looking for great vehicle, amazing service and super friendly people. read more

My sister went to this dealer and they told her that Toyota now requires her vehicle to have synthetic oil, when I spoke to them today the service adviser told me they made a mistake and it didn't need it. On a separate note they have been increasing their rates excessively from $42.73 08/29/2008 to $66.33 08/18/2011 including taxes. I called 4 different dealers within proximity to where I live and found Regency Toyota on Kingsway to have the best price $54.73 all taxes, misc charges included, in essence I paid $11.60 more today. read more

I recently bought a car from Westminster Toyota. I am writing this review because I have serious concerns about the business this dealership carries out. I reserverd a vehicle and waiting many months for it to arrive. Once it did they charged me a second and higher deposit to the initial deposit I placed. When I arrived to pick it up, they told me they required that I pay an extra $2000+tax "fee" for a "protection plan". When I said I did not want this, they said the deposit which I had already paid was non-refundable. This protection package is not a Toyota package - it is a third party contract that the dealership does not stand behind and has such insane fine print that it will be impossible to claim anything on it. This dealership not only charges the highest doc fee ($778!), but also scams you into putting down a deposit only then to tell you that you have to pay another $2224 which is effectively extortion as it has no value. All together this is $3018 over MSRP that you will pay if you work with the crooks at this dealership. I will never buy a vehicle from this dealership again. I would sooner work with any other Toyota dealership in the lower mainland. The dishonest business practices of this dealership are a serious ethical concern. Please be warned before you deal with this dealership. There are many other great dealerships which charge a much lower doc fee in the $400-500 range and do not scam you out if your deposit only to charge you another $2000 of worthless additional profit markups. read more

I have a 2008 highlander that we brought over from the states when we moved to Canada. We're use to taking our car to Toyota dealerships for general maintenance. The way dealerships work here in Canada is ALOT different then in the states. Here you have to make an appointment for everything. I think it's because the dealerships are a lot smaller? I don't know. Back in the states we just take the car in, no appointment necessary. I've been pretty happy with the service that Cary in the service department has given me. He's always pleasant and while I'm waiting for my car he gives me periodic updates. Once they got backed up and he told me so I decided yo go back the next day. He gave me some products and a discount for the inconvenience which was nice. Overall I like this place and will continue yo take my car in. read more

I went to this location yesterday, after visiting Burnaby and Richmond Toyota dealerships in search for a part and some advice. There, at the parts counter, I run into Mike Thomas, who is friendly, knowledgeable and professional, and who was able to find the part because he looks past the inventory software. Other locations have glittery offices, while this one has the chops. Not only did he get the part, he also showed us how to reset the indicator lights and told us how to register to get any upcoming information about our airbag. Problems solved! This will become my go-to location for anything Scion related. read more

I brought my 2017 Rav4 for a simple tire rotation and my rims have multiple tool damage (Paint chipped) around the lug nut area for being wreckless. I Won't be coming back to this dealership in the future. read more

I purchased a second hand car from this dealership Dec 2018 I found Salesman Kartik Sharma to be curtious and professional, happy with the service. Happy with the deal and happy with the car. I recommend this dealership read more

I came here today to look at some new cars that caught my eye. I was approached by Rolando, a vehicle specialist and he was great in listening to my situation as well as offering a test drive to me. He went out of his way to look for different leasing options for my situation and not at once did I feel awkwardly forced to buy a vehicle from them. I will certainly come back here for my next new vehicle. read more

Kartik is a fantastic person and sales manager never disappoints i will always be a returning customer