Extremely disappointed with the service department at West Coast Toyota. I brought my 2019 RAV4 in…read morebecause of a recurring roof rail water leak that has compromised the vehicle's electrical wiring harness and affected my key fob. Not only did they completely lose my records after I already paid for a diagnostic assessment, but communication has been non-existent. Now, weeks later, I am told parts are on order with absolutely zero ETA. Driving a vehicle with active water intrusion and the risk of mold is a major health and safety hazard, especially with children in the family. The lack of accountability, poor administrative tracking, and complete disregard for customer safety at this location are unacceptable. I expected far better support and communication from a certified Toyota dealership.

If you are WHITE, this dealership is just like any other dealership to you…read more If you are ASIAN, this dealership will still take your money, but patronize you every step of the way. From sales to finance to service.

I just picked up my 2022 Toyota Corolla from Regency Toyota on Kingsway in Vancouver. It was a real…read morepleasure working with Levi Generale as he was able to trade the silver Corolla that was scheduled to be delivered to Kingsway for a black one (the colour that I wanted). Billy Tse and Fred Wu also were able to secure the same lease rate that was quoted to me way back in April!! Thanks Billy and Fred. The whole car buying experience was very pleasurable. I highly recommend this team and I am certainly going back to purchase my next car from Levi.

I leased a 2017 Toyota RAV 4 AWD LTD. Aug. 11,2017 and bought the Extra Care Protection (ECP)…read morePlatinum program which is valid until 48 months/100,000Km. Now, I have a major leak from the sunroof which is making its way to the front passenger side and driver's side carpet. I brought it to their service dept. and they said that I have to pay $280 plus tax to fix it. I tried to explain that this kind of repair should be covered by their ECP since it's a faulty sunroof drain. I feel that I have been deceived and lied to when they sold me their ECP and I plan to bring this up to the Better Business Bureau and even up to Toyota Canada M.H. GECOLEA

They tried to sell me a Honda CRV 2015. They got from an auction. So someone was flogging it. It…read morehad moldy green spots on the back seat and seat belt harness. The seats were damp. They tried to tell me it was from detailing and wasn't drying because of the weather. I said mold doesn't happen overnight. That's been damp for a while. Buyer beware.

My wife's vehicle was dead. We both decided to try inline motors at 333 12st in New Westminster. We…read moredealt with a gentleman named Ahmad. He was professional,easy to talk to and really did not try any high pressure sales tactics on us. He came across honest and let us take our time. We did and decided to purchase a beautiful Mazda car off him. The mileage was super low and we got a car fax review of the cars history. We are both super happy and my wife loves it. Great service and integrity by Ahmad and the team!

On May 15, 2015, I brought my vehicle to Performance One for an oil change. The oil change was done…read moreincorrectly, which required the car to be towed to the dealership to correct. The dealership diagnosed the vehicle and determined that the issue was caused by over filling engine oil. They also found engine oil on the engine air filter housing, MAF sensor, throttle body, cylinder heads and exhaust. The dealership did not find any pre-existing damage to the vehicle, I paid for the dealership diagnostic examination, repair service and clean up out of my pocket. Performance One denied any wrongdoing, and refused to reimburse me for the monies paid to correct their damage. I had to file a complaint to BC Small Claims Court, wherein the court ruled against Performance One, awarding me with the repair invoice amount, search fees and court fees. The judge also noted that AWG Performance One has wasted my time, their time, and the court time. Making a mistake is one thing, but when a mistake is made by a business, one would expect they would own up to it and not need customers to take them to Court. Wanting to bring your beloved vehicle to Performance One? Think again!

So, here's the story. I know a little but not a lot about cars. I do know when you hear a bad…read morenoise, something is wrong. Not withstanding the "comments" from various male friends, I knew the clutch on my 10 year old Nissan Sentra needed to be done. I've had my fair share of distrust over the years of mechanics and repair shops. Most of them seemed like rip off artists to me...speaking down to me as if they were trying to impart knowledge that was way over my head. It always felt like they really just wanted my money. Enter Performance One: I've been coming to Performance One for the last year and a bit for oil changes and such minor things. In that time, I've had some good conversations with the manager, service advisor and both mechanics. Even for a simple oil change, if I had questions, they gave me answers. That makes me feel good. So earlier this week when I went in for my regular oil change and the mechanic said "Your clutch has to be done right away. I'm not kidding. Don't put this off any longer or the transmission could be damaged and then you're really in trouble." It was a no-brainer to get them to do it. I'm not going to kid you, a clutch job is expensive. And I admit, out of curiosity, I called around anyway to get some other quotes...and friends shared their stories of how much they paid over the years for the same kind of work. I found the quote from Performance One to be very reasonable (the quote from my Nissan dealership was outrageous!) The service manager gave me some options to choose from and explained the pro and cons of those options. The mechanic popped his head in and gave his two cents as well. Again, giving me the information helped me feel that I am part of the process and I know what's going on. I took my car in first thing Friday morning and it was done late that afternoon...spending the day in their upstairs lounge as the work went on. AND HOLY CRAP. The clutch they put in is FRICKEN AWESOME. I am so happy! I'm not fighting to get it into 2nd or reverse anymore. I was actually good with paying this bill because I think driving will be a pleasure again. Thanks guys, you've got my business and I'll wholeheartedly recommend you guys any time.

I have always had great experiences at Jordani Motors. From sales to service the personnel at…read moreJordani Motors have shown their honesty and sincere. I'm not saying that Jordani Motors is perfect all the time for everyone, but in my experience they are as good as it gets in the similar business.

I purchased my car at this place. Joes is a solid and honest guy! Pleasure to do business with…read more Karim A.Hamir

I had gone to Urban Garage for the Inspection of my Honda Accord and I found their service too good…read moreright from the booking of an appointment till I get the report of my vehicle . They explained me everyting in detail , answered all my questions and suggested only required things and tentative timelines to fix that problem. They will guide you properly . Overall their service is very friendly and courtious and prompt . I am very much satisfied with the service and I will surely recommend to my friend and Family . Special thanks to Joy who did my car work. He is very knowlegable and does his job very well.

An email that I sent directly to Duncan (the owner): I just…read morewanted to provide you with some feedback on my recent purchase of a 2010 Honda Ridgeline from your dealership. I have to say that this being my 4th car purchase in the past 10 years, this was by far the most pleasurable buying experience. This is my first time coming to know of and doing business with Urban Garage, and I only discovered your dealership through the Autotrader website. I will openly admit, initially I was apprehensive about approaching your dealership regarding the above vehicle as I could see that your dealership specializes with Ultra performance and luxury car sales, a market segment I would ordinarily associate with being unaffordable and an assumed expectation of dealing with pretentious sales men in an obnoxious environment. I dealt with David and his professionalism and courtesy was definitely noted, I was certainly welcomed to the dealership without any prejudice, at no point did he put any pressure on me during the buying process and he was quite responsive to my questions and concerns and really came though. There was no awkward haggling, unforeseen charges and fees or any unwanted surprises. There were some inconveniences involved, including having to return to the dealership's service center a week later to have an oil change done after purchase, after being advised that one was already done at the time of purchase but like anything else, glitches happen and David took care of that by sending me a complimentary voucher for the next service. Leaving the dealership with a bottle of champagne and a firm handshake of gratitude from David was icing on the cake. Its not too often I've left a dealership feeling pleased not only with the purchase but also the experience. I can say without a doubt that in the future should I be in the market for another vehicle that I'll be a returning customer, and will certainly recommend any friends and family your way. Regards,

You can trust Mastercare, Ali friendly attitude and fast service. A reliable auto maintenance…read morecentre in SSWR. And of course value for money.

These incompetent techs did an oil change and tire rotation on my truck and only put 2 lugs back on…read moreone of the wheels. I could write a novel about this but you can just imagine what transpired. Could have caused an accident. Took 5 hours to get him to come put the other lugs on in a random parking lot. NEVER AGAIN. NEVER. Worst experience and worst service to fix the problem. #clowntown

had a big chip off my windshield . . Required work and GM Jackson Lee was absolutely attentive and…read morecourteous. had it done within minutes and refused payment.Excellent service from him and his staff. kudos to them and thanks a million

These guys are my heroes. I'm not even kidding, they totally saved me and then went above and…read morebeyond after that. Long story short, someone keyed my car and damaged my door lock a couple of years ago. I made the claim right away but then procrastinated on following through with the repairs (for which there is a 2-year time limit if you want it covered by your insurance). I figured I'd have all the time in the world to get it done but then suffered a health condition that took me out for the months leading up to my 2-year deadline. So there's me, trying to find an auto body shop that would take my car in for repair on less than a week's notice. I initially didn't realize how ridiculous of a request that was until I spoke to my insurance provider and then called a large number of other auto body shops. Turns out they all have a 6-week waiting list right now. I literally got laughed at when I called some auto body shops to ask if they could take me right away. But Boyd Autobody Richmond was sympathetic to my situation and agreed to take my car right away, despite how busy they are. I was already on cloud 9 and so incredibly grateful when I went in to pick up my car. But little did I know, they still had one surprise left for me. After paying my deductible and getting my keys, I walked out to my car to examine their work. It was perfect. I then jumped in my car, prepared to drive off, when I looked around and saw that my car was immaculately clean. I was shocked. To put this into perspective, my car has not been that clean in years. I have two huskies, both of which shed like you wouldn't believe and love to run through mud, as well as the sand at the beach after getting wet. And then they get in my car. I literally gave up on trying to keep my car clean years ago. And I'm pretty sure there was close to an inch of husky hair than had accumulated on the floor of my back seats, which I tended to ignore because I have a little 2-door BMW so it was hard to get to that area and I never really had to see it anyway. So let's just say, I was convinced my car would never be clean again unless I paid at least $500 for a professional to detail it. I in no way expected Boyd Autobody to clean the inside of my car like that...and BMW certainly doesn't do it whenever I've taken my car in for servicing (not that I can blame them, lol). But Boyd Autobody Richmond went above and beyond on that front. I don't even want to know how many hours it took the poor guy assigned that task to complete it. I was so impressed and grateful that I ran back inside and asked if I could give the guy who cleaned my car a tip. But they, with a smile, said no, it's all good, and they would pass along my thanks. I am never taking my car to another auto body shop again.