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    Basant Motors

    2.2 (50 reviews)
    Open 9:00 am - 6:00 pm

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    6 years ago

    I've been a satisfied customer since 2013. Always super helpful and friendly. A great car buying experience!

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    Page 1 of 2

    Review Highlights - Basant Motors

    Kam Jassi and Raj are the best of all, they made me comfortable by explaining everything and made me feel home; in fact, this is the second car I purchase from Basant Motors.

    Mentioned in 2 reviews

    Read more highlights

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    Murray Hyundai White Rock

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    Disgraceful experience with Murray Hyundai White Rock…read more I bought a Hyundai based on a Carfax showing a full engine replacement done by this dealer in August 2024. Turns out, only the engine block was replaced not the full engine. They left in old gaskets, seals, and components, and now the car has multiple oil leaks. One of the worst offenders? The oil pan was sealed with finger-smudged silicone. I've uploaded a video to show how laughably bad the workmanship was. When I confronted the dealer, they first agreed to fix it under their shop warranty. Days later, they backed out, saying the car was "wholesaled" and they had no responsibility despite doing the work themselves and having been the only shop to ever service the car. Hyundai Canada was no help either. I ended up paying for repairs out of pocket to fix what they messed up. Avoid this place. They have no integrity, no accountability, and no business carrying the Hyundai name.

    Total unethical unprofessional practice. Dont give best price on vehicle overcharge hidden cost…read more then when you bring a new car in for service they misrepresent what you need, lie and falsely document that "customer requested level 2 service" when I specifically did not want the padded service and cost. claimed it is "autopopulated" but it is designed to cover their butt for overcharging so they can claim customer requested extra cost "service". total scam. lied to my face. false documentation and no transparency. told them I will complain to consumer protection. stay away!

    Kabani Auto

    Kabani Auto

    (8 reviews)

    I got my 2002 Toyota Rav 4 from Kabani. It works great and have not had any mechanical problems…read morewith it since I purchased in on Oct 2021. Had a problem with the digital Bluetooth screen installed by a third party through them but Kabani was quick to get it repaired. I would recommend dealing with Eduardo.

    WARNING - DEALERSHIP DOES NOT OPERATE WITH INTEGRITY Over…read morethe last several days, I have been in contact via phone, email, and text with two sales representatives at Kabani Motors in Vancouver. They have a 2015 Honda Pilot with 9,825KMS and an asking price of $39,995. In my initial conversation with Eduardo Guillo where I made an offer that was not accepted; however, Eduardo informed me via email that the lowest price that the owners of Kabani would accept is $39,470. Over the last four days, we continued to discuss the Pilot and decided yesterday, Sunday, April 10th, 2022, that would engage with the dealership again to make an offer. This time around we dealt with Summit K. Biswas. Over a period of 3 hours, we communicated via text and phone. During this period, we discussed the value of their $299 administration fee and further negotiated on price. With each offer, Summit returned to the owners of the dealership to present my offer and continuously kept coming back in writing that they would not accept anything less than $39,000. We came to the decision that we would pay the price and provided Summit with my credit card over the phone, and it was charged with a $1000 non-refundable deposit I planned to fly to Vancouver to pick up the SUV. Approximately, a half-hour later I received a text message from Summit, stating that the boss there is no discount on that vehicle, yet last week they were prepared to take $500 off. Over the course of the negotiation process, Summit contacted the owners of the dealership more than three (3) times to discuss the price and then revoked our agreement and wanted me to pay full price. The reason given, is the owners didn't have good cell service and didn't hear the offer correctly, yet they were very familiar with the conversation I had the previous week with Eduardo and the offer. Whatever you decide to do with this dealership and its owners be VERY CAREFUL. They are not ethical and do NOT operate with integrity. I had to request multiple times to have them credit my VISA and ended up calling the bank to report it as fraud. Below are the screenshots of our text message conversation. EDUCATE YOURSELF BEFORE BUYING A VEHICLE - 2015 Honda Pilot Touring at Kabani Auto in Vancouver Before buying a used vehicle go to Cargurus.ca and enter the detailed information. Including the VIN number of the vehicle, you are looking at. This app will provide you with significant detail on the pricing structure for the vehicle. In the case of the 2015 Honda Pilot Touring at Kabani Auto - before you buy it, even though it has only 9800KMS on it - know before you make an offer!!! The owners and sales staff are NOT professional. In the case of this vehicle VIN # 5FNYF4H96FB504493. The breakdown is as follows: Trade-in Value - what the dealer would have paid for the car: $30,372 Great Price providing a reasonable profit for the dealer: $35,157 Best Price, do not pay over this value: $38,206

    Jim Pattison Toyota Surrey

    Jim Pattison Toyota Surrey

    (26 reviews)

    I had the first service done on my new car. The service department was great at organizing all the…read morethings I needed: a service, a couple of TRD performance parts, and the set up of my snow tires plus storage. My car was completed at the time they gave me. My service person did a good job at explaining the costs and other options that are available. The parts department was really good also. They helped me find the right snow tires and wheels for my car. They also explained how their tire storage worked. All their staff was very nice and knowledgeable. Very happy with my experience with this dealership. From sales to parts to service.

    Had a bad experience with Services area. I've come to my appointment due to a noise in my car and…read moreafter a few hours the responsible person gave me the feedback that the problem was the engine mount and it would be done. Everything was fine and I went home to pick up the car the next day. After some time on the next day, the service person texted me saying that instead of changing the engine mount I'd have to replace many other undercarriage parts and the cost (that was covered by warranty at the beginning) would now be $8,000 (EIGHT THOUSAND DOLLARS). Now explain something to me: how can a service area professional say that an engine mount needs to be replaced if they didn't even check underneath the car?? How come a professional company like TOYOTA give me such a wrong information making me go home calmly and then changing the WHOLE STORY and charging me $8000? Regardless of the end of this shameful story for your SERVICE DEPARTMENT, please be aware of how you do your services so that you can be more respectful to your clients, since you are representing a great brand like Toyota. Changing now to 1 start because after all that, when I called the body part shop the staff had zero empathy to try to solve any problem AND ASKED ME TO CALL SOMEWHERE ELSE. Great job you're doing here Toyota.

    Bc Dealers Trade In Center - 2012 Hyundai Veloster, Tech Package

    Bc Dealers Trade In Center

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    I had been looking for a replacement vehicle for my SUV for a while, as the fuel economy was higher…read morethan my commute required, and I wanted to downsize to something smaller, and more fuel efficient for my lifestyle, while still fitting my aesthetic preferences. I had been looking everywhere, between Facebook Marketplace, Craigslist, and independent websites, and dealers, until I decided to take a look 'closer to home', and remembered that, in past, I had often passed by BC Dealers' Trade-In Centre as a young adult, and into adulthood, and thought i would give them another glance. I had found a vehicle on their website that appealed to me, and I inquired directly to the company for more information. My call was promptly returned by Joel, and he was a very welcome change from the litany of traditional 'salesmen' i had come across until that point. Polite, attentive, honest, and with much integrity, he fielded my questions, and pointed me in the best direction he could given my situation. We setup a meeting for first thing Saturday morning. That morning, i went into the Dealer looking for what they had in stock, and the intention to browse, deliberate, and then continue the search until I was certain of finding *my* new car. Within less than half an hour of speaking with Joel in person, we found the vehicle of my choice, test drove it around the lot, and I was given a good overview of the features, price, and straight-up honest information I was looking for. I only had good feelings about Joel, and knew I could trust him with my purchase, and so I decided to give it a go. Honesty, politeness, and mutual respect go a long way for me, and he had it in spades. First thing after work, once my financing terms were approved, I drove down to the dealership, shook hands with Joel, and signed the deal, with a trade-in. The process was painless (despite some slight technical difficulties on that rainy day!) but Joel's positivity, kindness, and genuine nature shone through. A fairly comprehensive review (as well provided copy) of the current CarFax report of the vehicle is provided, and reviewed with you, prior to purchase, to, as Joel said "avoid any funny stuff or any unwanted surprises". Due diligence is the name of the game! The office building itself has an 'old home' vibe to it, perhaps requiring a bit of a make-over, but really gives a comfortable and relaxed atmosphere as opposed to brightly-lit, polished, glossy floored dealerships with men in pressed suits. Those places are too stuffy for me, and so I felt right at home in their office. Not too drab, but a little dated; I for one appreciated the decor, but could see if one was remiss upon entering - don't be! You won't be disappointed if you can overlook the sleepy interior. Thats not entirely a bad thing! There's a real 'personal charm' about the place, and the people, that is a nice contrast to the 'hustle-bustle' and 'wheeling and dealing' feel of other dealerships. Quite honestly, overall, you can colour me impressed! I will definitely recommend BC Dealer's Trade-In Centre if not only for Joel, and the comprehensive selection they hold in rotation, but the 'no pressure' atmosphere i felt throughout my experience with them. I absolutely love my new car! Thanks again, Joel! I'll be recommending you for sure!

    I bought a Ford E150 less than a month ago, asking the salesman "Mike" any discount if I paid in…read morecash, then he came back from his boss office and said that no more further discount but he said that they would give me 3 month warranty which worth about $300. A day later as I picked up my cargo van and asked about the warranty paper, Mike said that will get it thru the mail. As time went by almost 3 weeks, finally called Mike and he said that he never promise any warranty. I think this BC Dealers Trade in Center salesmen making all liars and not professional. Making all sort of things to sell used vehicles, once you sign it , you're on your own. Would tell and spread out words about this place! Not recommend this place. Not worth to rate even a star.

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    I am so displeased with how you guys lied to me about the numerous questions I had with this Toyota…read more2024 tundra. Numerous times I was told there's no problems with the engines and mine just faulted at 20,000km. Stranded on the middle of the highway!!!! We were almost killed! I thought Toyota was supposed to be reliable? Not only does this affect my truck but now it affects the re sale value. Everyone that I've talked to from your service department to Toyota Canada has been an absolute joke saying "sorry nothing we can do" And the salesman bob I bought it off has totally ghosted me with no replies but it says message read. That's real customer service. I am writing on every forum possible about your guys customer service and reading your google reviews I understand why people are so upset. I will be coming to the dealership thank you.

    Skyline Auto Group - Our showroom

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    In summary: Vehicle was allowed to leave the shop with unsafe brakes…read more The details: Scheduled snow tire installation on my wife's car with Skyline Motors. As part of that service it was noted that tie rods and brake pads needed replacing. We agreed to that service. My wife went to pick up the car and drove it home. The next day as we were driving it she noted to me that the brakes felt funny. I assumed she meant improved and firmer brakes. The next day I happened to back up the car out of the driveway due to all the snow and saw that the brakes were super spongy - the pedal went all the way to the floor. We brought the car back to Skyline Motors and they tested the brake pedal. Said it was fine. I tested the pedal and it seemed fine until I realized the motor was not running. I started the motor, and then the brakes were super spongy again. They tested the brake pedal and agreed something was wrong. We agreed it likely needed a bleed and they performed this service. Then the brakes were much improved. We paid for all the service because clearly it was necessary. This is not a payment dispute. This is improper testing procedures. My concern is that Skyline would not acknowledge that they had made an error in testing the brake pedal, and thus this behaviour is likely to continue. Luckily we did not have an accident as a result, but that was pure luck. So beware of the ability of Skyline Motors to properly test your brakes.

    This is the worst store you can ever go to. the sales people are extremely tricky and liers. They…read moresold me a mini cooper and showed me fake claim history. The car had major problems such as belt tensioner, belt, pulley problem etc . Never trust them !!!!!

    Basant Motors - car_dealers - Updated May 2026

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