I highly recommend this place as they made everything super fast and easy and were very receptive to all my questions. I spoke with Gurlal and he was super nice and went above and beyond to make sure that I had everything I needed. We noticed a few things that needed to be touched up with my vehicle and they went above and beyond to make sure I had everything fixed. They even offer coffee and water while waiting and have a very nice waiting area. I got into a car accident so I needed to transfer my old insurance to the new car and they made that process super fast and easy as well. We had a bit of a miscommunication about the dates I would be coming but they quickly fixed that and were very accommodating. I highly recommend going here as they made my experience a very enjoyable experience. read more

AVOID BASANT MOTORS AND SHOP ELSEWHERE We purchased a 2018 Black Nissan Pathfinder (VIN 5N1DR2MMXJC667699) from Basant Motors, only to discover it had a blown engine. Do not buy this vehicle as it is still on the lot. Dealers have a legal responsibility to disclose major system failures (engine, transmission, A/C, electrical, etc.), but Basant failed to do so. The issues began immediately and weeks later we found out the vehicle required a completely new engine. Lack of transparency: Either Basant didn't inspect the vehicle properly or knowingly sold it with significant issues. There were yellow markings, on several of the engine parts, suggesting prior repairs. The sales rep told us this is what they do as part of the vehicle inspection. Yet no other vehicles had these markings. A third-party mechanic explained to us that this is an industry trick when they reassemble the engine to engine it is reassembled properly. Refusal to refund: When we requested a refund, Basant refused. After lengthy discussions, they offered to find us a replacement vehicle at a "significant discount" but repeatedly tried upselling us on luxury options well beyond our budget. Delay tactics: Over two months, they made excuses, had us come in to view vehicles that weren't on the lot, and delayed resolution. When they finally claimed the Pathfinder was repaired, they failed to provide details about the replacement engine's origin. This lack of transparency destroyed our confidence in their workmanship. We consulted a lawyer, but since Basant Motors had repaired the engine, we no longer had legal grounds to pursue a case. It felt like they deliberately delayed and made excuses to prevent us from purchasing a different vehicle until the repairs were completed. In the end, we chose to buy a a different vehicle from them because they refused to provide any details about the replacement engine in the Pathfinder or give us a refund. Things I learnt the hard way: 1. Always get a third-party mechanic inspection before purchasing. 2. Confirm details like the number of key fobs and perform a full walk-around inspection before finalizing the price. 3. Insist on viewing car comps and Carfax reports during negotiations. Insist that they turn their monitors so you can see what they are viewing. We purchased our own car fax histories and what we were being told did not align with our reports. 4. Avoid purchasing their extended warranty, particularly if it's through Assurant. Many independent and smaller mechanics won't accept work covered by extended warranties because these companies rarely pay out. In our case, none of the repair shops, including major dealerships in Maple Ridge, Langley, or the Tri-Cities, had even heard of Assurant. This effectively means the warranty is only usable at Basant Motors, and even then, Assurant often refuses to cover the work--leaving you to pay for repairs out of pocket. 5. Carfax reports only provide the total cost of repairs on a vehicle without detailing the specific work done, making it challenging to make an informed decision. 6. Basant increased vehicle prices right before showing them to us. Using cargurus.ca we were able check price histories, view their changes and easily view cost comparisons. 7. Vehicles on their lot often seem overpriced compared to similar listings. You'll notice price drops after 128 days, which may help with negotiation if you're still considering them. Bottom Line - Basant Motors' practices are misleading, and their customer service leaves much to be desired. Protect yourself by shopping at a franchise dealership that follows guidelines set by the Vehicle Sales Authority of BC. Trustworthy dealers value their customers and are transparent about vehicle history and repairs. Instead, consider visiting Sam next door at Applewood. read more

We have been dealing with Basant for 8 years and anytime we trade or buy they have always had fair deals and great services. The staff is super friendly and the atmosphere is welcoming Thank you Basant for your service and making our moments count. They treat their customers like Family that's important read more

Avoid this place at all costs. They sold me a car two years ago that left me stranded coming back from Alberta. instead of helping me, all they did was trap me there for over 5 hours and tell me I need a new car and that my old car is worth nothing. After hours of me asking questions about what's going on with my old car and being told we aren't talking about that car. Having me sign papers and then at the end telling me to call the bank to say I'm not going to pay my loan anymore. Like what the hell? I wasted a whole day of work to be bullied into buying a car and screwing over my credit? they are the worst of the worst. I left there crying and feeling very disappointed in humanity. I have been dealing with them for a while now and never have they provided me with a car that I actually want. They take advantage of anyone who doesn't know much about vehicles. They also told me they towed my car from Hyundai to their tow yard. Only for me to find out that they did not do anything and left it there because in their minds they wanted it repossessed and for them to get paid and me to be screwed over. Evil evil evil practices happening in that place. I will never go back and I am definitely seeking legal advice because I am so disappointed and need to at least try and make this right and prevent them from taking advantage of anyone else. read more

Tried to sell me a lemon. If you are a first time buyer and have no knowledge about cars in general, dont go here because they will scam into buying a lemon. Not recommended! read more

Staff from Basant were all friendly and accommodating. I went there and exchange the car that i purchased earlier. Special mention to Mitchell who showed me the car for my own preference and helped me take it home the same day. Will recommend to my friends. read more

Nathan and the staff at Basant Motors were the best dealership I have ever had the pleasure of buying an SUV from. He was helpful, friendly and stayed within my budget. I would strongly recommend him and Basant Motors for buying your new wheels! read more

Basant Motors - New wheels - Car Dealers Near Me - Surrey, British Columbia

Thank you Rob Halliwell for helping me find the perfect car . Rob was patient and helped me pick the right car that fit within my budget. I was able to trade in my old car and walk out with a new car all in the same day. It's a one stop shop. I picked up my car Saturday. There were some scratches on my car and Basant Motors said they would fix it. The Service Dept called me very quickly on Monday to schedule an appointment to fix the scratches. Only thing is that they didn't put a full tank of gas in my new car and it was nearly empty . Rob did however give me $20 Petro Gift Card. Thank you Rob read more

PLEASE READ THIS!! I don't want any new person to struggle the way I did! I don't usually write reviews for anyone but I need to do it for Basant Motors. They did a credit inquiry on my first day and I don't know what they did to my SIN and credit that my credit security app started to show me credit threat from Basant Motors. I did not wanted to buy vehicle from them but they still put a hold on my credit inquiry as if he does not buy vehicle from us, we will not let him buy from any other dealership. They are most dishonest, disrespectful, and traditional minded people. Because of what they did to my credit, other dealerships were finding it hard to get a loan approval from the banks and because of these retards, I was charged more interest on my loan and their inquiry fraud decreased my credit score by a lot. I won't even recommend my enemies to visit their corrupt, and fake dealership!! read more

Wdtodd "Worse experience of my life Lied to from the beginning" This is a warning: The Sales Manager and Finance manager are the most corrupt. We went in cause a vehicle was passed on when my father died. We had been paying the vehicle and driving it for 2 years before he died. Basant Motors who he had the loan threw new this as I have been talking to them for the last couple years. So, I ask to change banking info to mine as I got to close my dads account, they say sure come on in. Well I live 300 km, so we decided to make a trip out of it and stay for a couple days. When we went in to change the banking info they decided they don't want us to finish paying it and instead said they are now taking it back and if I want it I can pay more then what was owing on it including more taxes. So, my wife and our dogs are at this dealership 300 km from our house with no vehicle unless I pay double that is owing. Then they bring out this other vehicle and say if we want, we can get into this for cheaper payments. But I wasn't thinking clearly and yes cheaper payment by $25 but adding on multi years. So, I ask questions which turns out to be false. One was is it AWD the answer yes. We I made it very clear I needed 4x4 and if I couldn't have that then at the very least AWD. I was assured this had AWD. Next question has it been in an accident the answer NO. Well it turns out its not AWD and it shows no accident report, but you can tell something has been done to the front end when you look at it in the sunlight. I took into the shop and sure enough its been in an accident but Basant obviously fixed it them selves and spotty work at that. So, no record. Then they try and scam me into paying my Dads vehicle off and buying the new one. Prices didn't look right. I told them will not pay the old vehicle off and at first, they say I must or can't get new vehicle. Well I demand to not pay it and finally they agree. Looks like I caught them trying to scam me. At this point I would have walked away. But I'm strand with luggage and our dogs. So now I just want out of here. I decide to sign making the mistake to trust them and take the vehicle that they say is the only one that I can buy. I had no other options. They told me the loan company would only loan enough for that one vehicle. Now they tell me 72 payments. I said OK so I'm going to pay 72 by weekly payments the agree. I asked again. They said yes. Well it turns out its 72 months with Biweekly payments. So, it a 154 payments' also say that I can't have the vehicle unless I put life insurance on the loan and power-train warranty, telling me its mandatory. I later find out the loan was going threw my own bank and the amount they marked up was enough to buy a multitude of vehicles on that lot. I can see everything now that its in my bank. Later Same day I say never mind I don't want this. I'm told sorry final sale. I look on bottom of contract and sure enough final sale. I'm stressed over father passing. Wife crying because we are being stranded and they took full advantage of this. So, I was just browsing online and decided to look at their website and what do I find the vehicle selling on their website for $5000 less. I go back and complain they tell me no its a typo. Trying to convince me typos happen all the time. I wish I would have screen shot it cause when I went to look again it was gone. I ask again saying I don't want this vehicle. Now they try and buy me off. They give me $500 cash; they also start throwing gifts at us. I say I want to give this back. I'm told no and that these 3 gifts and the $500 is it now go away. So, we leave got to get home for work. I try to make a good thing out of this. Try and see the vehicle as a good thing but its very hard. So now 2.5 months later I have this vehicle that I'm paying for that runs like crap has trim falling off everywhere. The tint they put on it 2 months ago has bubbles and I look at my bank and add up all the payments and I'm paying $33,000 for something that I seen online for $11,000. Some how they even pushed the actual loan up to $23,000 then of course the interest. I can tell you ive been to another Dealer ship and they tell me straight out I was scammed by these guys and to report this. So that is what I'm doing. BEWARE OF BASANT MOTORS read more

i bought car with basant motors they told me its inspected and okay to drive 2 days later i found out it's transmission has oil leak . they told me its under warranty so its fixable but imagine buying a new car which already had a problem and basant motors sold me that car saying its perfect . secondly i m waiting for more than 20 days to get my car back after transmission change and they told me it will be ready by 22 july . i called on 22 july told me to wait till 27 july and said it will be ready by the date. To my surprise when i called they on 27 july to pick up car they told me to wait another day while i am moving to calgary and had i have been delayed more than a week bcoz of irresponsible behaviour of service department making me loss my job appointments in calagary read more

Basant motors sold a dangerously broken car to my family. We took it to BMW for repairs and they wouldn't release it to us because it was too unsafe for driving. We went to return it and Bath accused us of causing the damage, which is ridiculous, and we had to draft a lawful appeal to get our money back. Months later that same BMW dealership called us to ask if we re-sold the car, turns out Basant sold it to someone else in the same condition. I posted about this on Basant's Facebook and instead of responding they deleted my post. I wouldn't recommend this business to my worst enemy; it's not just bad business. It's dangerous. read more

After 2 months I have learned a lot about this company. My vehicle is actually a 2014 not a 2015 as it was sold to me, and I am immediately due for a $500 service. My headlights went out right after I bought it, and my brake fluid is sludge. I called and spoke with the manger who referred me to the service department who told me they would fix this. After three phone calls, and waiting over a week for a call back, I was offered a 10% discount bringing their service total to $80.00 less than the actual Nissan dealership. The Nissan dealership guarantees their work and that Nissan parts are used. Basant did neither of those things. After receiving my service from Nissan (with an amazing discount and absolutely impeccable service experience) I discovered my brakes were at a 4 (3 needs replacing. I was told I've got maybe 4,000km left on them if I'm lucky) and my tires were at a 4 (3 is completely bald) They could not rotate my tires as required in my service because they did not meet requirements. Again, this is a vehicle I just purchased apparently new. Furious and absolutely disgusted doesn't even begin to describe how I am feeling. Basant not only lied to me, they also threw all morals and respect for customers out the window. The company they claim to represent and the company they actually are could not be any further from the truth. I have filed a complaint with the Better Business Bureau and I will do whatever I can to make sure this company does not continue to hide thier sneaky business practices behind a good sales team. DO NOT BUY A VEHICLE HERE!!! read more

I needed a pickup truck quickly and made the mistake of going to Basant. I bought a Nissan Titan which thru had assured me was serviced before I bought it lol. I guess they changed the oil and put some cheap tires on. Awesome! Thru also plugged the exhaust system with mud,and didn't bother to let me know the drivers side front wheel bearing was shot. 2700$ later. Go elsewhere read more

I sold the car I purchased from them, and lost lots of money doing it. It was a 09 Chrysler with low miles. Within a year, I found out the frame was bent, and couldn't be aligned. Also, the heater core had to be replaced. Turned out it was a very expensive job because the entire dash had to be taken out. I drove a whole winter because I didn't have the money to get out of the cold. Although I had bought a warranty, I never went back because the warranty was just on the drive train, which functioned ok. The car needed work on the front end, I discovered the entire front right assembly? had been replaced and they had forgotten to put a large rubber gasket back on. Thus, a big noise, which they promised to attend to when I bought the car, was never repaired. In a year, I estimate I lost $5000 dollars buying a car from them. It's funny, because even 3 or 4 years later, I'm still browned off about it, guess I'm writing because I'm back in the market again, and I wouldn't consider buying from them again. Be forewarned, their inventory isn't what it looks like, even if they did pass the W5 test. read more

I called ahead a couple days before going to Basant. I made sure all the ducks were lined up for financing etc before I went there. The guys were good to deal with, would do it again. read more

don't go there at bassant motor they are biggest fraud i have ever seen they gave us 50000 car in69000 I understand that i went there they also think what they did it was broken car I really say please don't go there when ask them for problem they don't listen read more

Mitchell was a huge help In finding the right truck that suits my budget. real friendly people out here just trying to get you in the ride of your dreams. read more

I've been a satisfied customer since 2013. Always super helpful and friendly. A great car buying experience!

I got my Chevrolet Equinox on Sunday , staff was friendly , helpful and patient. As I walked in with my demands and my "wants" , Ahmed, Sam and Gursh were very helpful. Spent more than 3 hours there , I was looked after very professionally . Kudoos to the team !! Definitely will recommend to family and friends !! read more

Worst dealship ever!!! Horrible customer service I purchased a 2016 Audi A3 a few days ago they car is a 2016 and has all kinds of damage that should have been taken care of before the car was sold when I took the car in they told me I did the damage? And Nash the salesman who sold me the car got very aggressive when I pointed out the problems? I'm still finding flaws in the vehicle on a daily basis worst experience ever!!!! read more

Basant Motor's - please don't go to SHADY CAR DEALER'S. Find a respectable car dealership company. Recently my daughter purchased a car on 24th August 2018. She was forced into this deal. It was a win win situation for their sales team, but the victim was my daughter. First not sure how the loan was approved by the bank, when she is an international student and not making sufficient income to support her tutions and other expenses. Secondly the car is over priced, it was a Hyundai - Accent 2017 model, above all a vandalized car sold undercover, after we check the history we get to know that. Several visits and calls to their showroom, every day is a different story. BASANT MOTORS is interested ONLY IN THEIR PROFITS. Since my daughter cannot afford paying the monthly installments - their GM of Sales offered to return 400$ back in cash (only verbal talk) , when we asked for a solution and reverse this loan back to the bank. Visited TD Bank, they advised that the loan is provided to BASANT MOTORS who should cancel and send intimation to the bank. Unfortunately - the team is just harassing my daughter by keeping her waiting for 2/3 hours saying that the VP of Operations is busy. It's all a team game. They don't have a solution once a deal is done and their sales figures are up. Hope the owner of BASANT motors looks into how newcomers to BC are harassed and pushed into wrong DEALS. Don't ever turn VICTIM to BASANT MOTORS read more

Very high interest rate. They didn't us the good value for our old vehicle. Nevertheless the workers there are great. They gave us 4 tickets for Canucks game and a big hamper. Also one thing I don't like is that they don't give courtesy car when needed. They used my vehicle to drop me off and pick me. My gas and my mileage. read more

While the original purchase of my vehicle seamed great... as soon as the first problem came up they didn't want to help. My original Google review will he changed shortly after I fishing this one. Looking for a suitable vehicle for both mine and my finances needs seemed too easy at Basant. They seemed very accommodating and extremely friendly while I purchased a vehicle and spending around $40,000. Not a cheap penny for sure. We even purchased the top of the line, most deluxe warranty for 7 years. Not even owning the jeep for one year the check engine light comes on. So we do own our own code reader, so we plug it in and scan for the code. An emission problem. We scheduled a 830 am appointment for that Saturday. When we arrive there and show Cam the code and he instructed us to erase the code and not to worry. It's a loose gas cap. But my Jeep is capless. That can't be the problem so we said no. He said not to worry and to ignore the problem. To just erase the code. BIG ALERT. YOU DON't ERASE YOU CHECK ENGINE CODES. YOU FIX IT. We called Go Dodge Jeep service in White Rock to ask their opinion. After we made this call Cam all of a sudden had a change of thought. After Go Dodge in white rock told us we need a smoke induction test to check for leaks then Basant no longer wanted to help us. Cams exact words were "we are too busy". Umm excuse me, but not only did we make an appointment and told you ahead of time the issue, we also purchased your extended deluxe warranty. They were clear they didn't want to help. Cam called Haley Dodge/Jeep to schedule us an and asked them to charge us a good us a good price. So we left to Haley in White Rock and not only they fixed the issue but help us understand our jeep and the issues it was having more clearly. Chelsea at Haley Dodge/Jeep was so nice and very accommodating. I wish I would have purchased my jeep direct from a jeep dealership to start with. I can't believe how unhelpful Basant is. Once they have your money they no longer want you around. Unless your paying them $1000's your not important. Go somewhere else to do your servicing. HELL GO SOMEWHERE ELSE TO BUY YOUR VEHICLE. read more

Very poor customer service, I have been waiting 8 days to find out if I am pre-approved, but no answer to my email or texts, will DEFINITELY NOT even try here in the future. read more

Basant motor is cheater....... They dont listen to customers after the sale is complete. I suggest you all to not buy a vehicle from basant motors. read more

I got a vehical years ago from bassant motors. And I am thinking of getting another one.Not from basant however. After reading some reviews it seems like it hasn't changed. They just tell you what you want to know or hear to get you to buy a vehical. The thing that is the worst is when something goes wrong they always try to weasel out of trying to fix it.it just shows they do not give 2 craps about there reputation or, you as the customer..All they care about is the short term sale...When I first got my car a long time ago I was young and naive and I got totally ripped off. I dont even wanna say how bad or what I paid for what . I was just happy that I could get a vehical at my age and I got taken for thousands upon thousands.Also the vehical had a synchro problem with the gears. 2 days later after i got it . I did have the extended warranty. So they said ok bring it in. All they did was have there guy put some type of fluid or temporary quick fix that would just stop the grinding short term so i had to keep going back .so finally I had to take it somewere else. I got it fix properly filly But I think I had to end up paying like 30 percent or something. You would think that since I got totally burned they might happily fix it at there cost or whatever but nope get every penny possible. And If you say you want to take it to a mechanic to look at before you buy it ,they will say no we have our own mechanics and they can look at it ..hmm does anyone else see the colflict . Any way this was a long time ago,but it seems like things are the same from what i have bin reading. Maybe if you aren't a young inexperienced buyer, they will be forced to not take advantage of you ... read more

DO NOT GO HERE I bought a car a year and few months ago. The car wasn't the one I wanted but they gave me that one to build a credit and told me to come back after 6 months and get the one I wanted. I went back after literally a year and told them about it and they didn't even recognize me saying the guy who sold you the car got fired etc. The car was a nissan sentra and these scammers sold it to me for literally 32,000$ Yes a 2016 nissan sentra. Now the bank took the car because it got me so stressed that I don't want that car and i hated it so I stopped paying foe the loan and it got repossessed. That's what happens when you go to a place full of scammers. Do not go here especially if you are a young guy looking to get your dream car. There are a lot of great dealerships who actually care about their clients. DO NOT GO HERE it's a total scam. Am literally so young and they got me into such a huge loan and now am in repossession. read more

I purchased a 2012 Mercedes ML350 from them and 2 months later the engine light came on. The issue was the DEF tank heating element. I asked Basant if they would help me out with the repair but all they did was get $100 taken off my $1500 bill from the dealership. They told me they only had a 30 day warranty. I purchased the classic warranty package as well through them, and discovered this part isn't even covered under warranty! Nevertheless, I am certainly not impressed! read more

buyers beware: worst dealership i have had to take them to small claims court and they still are dragging out the issue. they have ruined my trust in people and dealerships. went to buy a "newer" used mazda with only 3,000km or so for the whole reason it was newer and clean and everything was said to be a great car.......... for them to show me a carfax with 0$ and lie to me about it being a small claim(they said just small scratch on bumper and we fix it ourselfs) and for me to find out that it was in a major accident before and they didnt declare or ensure that proper repairs are made. law states its for the dealership to disclose everything they can find on the car to you and yet i had to make a freedom of information act to find from icbc that they lied to me . have gone to the dealer for them to appoligize and offer me a new car or to trade in and i was like why would i buy another car from you. then when they found out i wasnt gonna buy threw them again they went back to saying that i was making it up and that its untrue yet i have proof from icbc and pictures of the veichle wreck before i bought it . do not trust everything they say and im more then happy to explain to anyone else that is having issues what to do find me on facebook or email chris_gagnon_1@hotmail.com know for a fact this isnt the first time they have been challanged for wrongful practice buyer beware read more

I contacted Basant Motors with a specific vehicle in mind that I wanted to trade in my 2016 SUV for. I told them I didn't want any other vehicle and if they couldn't get this one in for me then no worries and I will try elsewhere. They didn't have this specific make/model of the vehicle I wanted so they assured me they would bring one in within the next few days, subject to my pre approval - which I had gotten. A few days came and gone and I got told it'll be longer than expected but rest assured, I was approved for this vehicle and it would be here any day. Fast forward to two weeks later and still nothing so I start calling the office again to find out whats going on because now it has been a week since I have heard from anyone. They told me it's going to be here in a few hours so I arranged to come in the following day. I get there and immediately I've got the sales rep telling me that I am not approved for this vehicle anymore, however, they have a similar cheaper option that I can definitely get into. After agreeing to look at these other options, even though I had my heart set on something else, I test drove a vehicle and liked it enough to move forward with. They told me to come back the next day to sign paperwork and finalize everything because now it had been a few hours and my kids were ready to go home. The next day I get a call from the rep just as I am on my way out there at our agreed upon time, and he is telling me they aren't ready for me but if I come in the next day in the morning, everything will be set to go. I agree, set aside my whole Saturday to be down there and make another one hour trip to the dealer. I get there and they sit me down with the finance manager and right away he tells me that I need a cosigner, which I very clearly stated at the beginning of all this, I did not have. Telling me I needed a cosigner was something they could have easily told me over the phone instead of wasting my time, money, and gas to come down there. They said if I couldn't get a cosigner then they have yet another vehicle option I could "definitely" get into. I walked out that door so fast and never looked back. This place is a joke and I would never recommend them to anyone. They wasted over two weeks of my time and my gas just to screw around and bullshit me every chance they got. Horrible customer service. read more

Bought a 17000 car for 42000. Traded in a newer model previous basant motors suv and got nothing for it because the last 3 payments were missed. Desperately needing a car we said we could afford 300 a month. They said "we will see what we can do" and now we have biweekly payments of 270. The payments came out 10 days apart. When I asked about returning the car they said it was all to do with the bank. Bunch of crooks. Looking to make a buck off the working class. Might as well have bought a beater and saved my credit. Lesson learned. Learn from our mistake. read more

I bought a 2013 Mazda 3 through Basant Motors a couple months ago and am very happy with my overall experience. This was my first time purchasing a car on my own and decided to go to Basant after reading the "APA Investigation of Vancouver Used Car Dealers," which has consistently rated it as one of the best places to get a previously owned car in the lower mainland. There is a lot to consider when looking at cars, and I had never been through the process before, so I was nervous I was going to be taken advantage of and end up overpaying or sucked into extra fees. Jim was awesome and helped me navigate everything. He was very professional, wasn't pushy, and really listened to my needs/concerns. At the end of the day I left with a really great car in my price-range. When I experienced a problem with my battery a week after I bought it, Basant paid for a new one and Jim personally followed up to make sure there were no additional problems. The guy in finance (I can't remember his name) was also terrific. I was very firm on what I was willing to pay monthly and he made it happen. If you are going to buy a car here I recommend you go through Jim and do your research on the car (go through the carproof carefully, make sure all of the information presented to you is correct, ask questions, compare the car to ones at other lots, etc.) Negotiate and make sure you are VERY clear on the conditions of your loan. A lot of the problems people had on the reviews here could have been avoided had they done their research (a 2015 car actually a 2014... not understanding how trade-ins work, car loan payments being bi-weekly instead of monthly ??). As far as experiencing problems shortly after purchase, I had my car assessed by a local mechanic after my battery was replaced to make sure everything lined up with Basant's report (it did) and I could feel confident that I wouldn't run into any more issues. This was a cost I was willing to pay for on my own, but I'm sure this could be negotiated into the terms of your purchase. read more

I just bought a car and revived great service from Nasar Khan. He went out of his way to make my purchase, one that I was comfortable with. I recommend this dealership for your next used car purchase. Zareen Khan, no relation to Nasar lol read more

Bought our SUV here..customer service was pretty good and they laid everything out on the line. A few days later, check engine light came on. We took it to our mechanic who said it was a piece of the fuel pump but wouldn't be covered under our warranty. Took it back to basant and they worked hard at fixing the problem under warranty :) they replaced the whole fuel pump...we have recommended Basant to a number of our friends. read more

Not Happy with their service. Bought a Kia Optima 2015 Used vehicle about 44,000 km. We went through with an easy transaction because of the friendly reference but learned a HARD lesson to NOT TO TRUST THE BASANT MOTORS for couple of reasons. 1) We were never told the vehicle was repaired at the cost of 6000$ which makes it a Rebuilt. 2) We were never told the vehicle was used in renting and was sold in auction 3) We were charged an extra amount of around 900$ for their service fees! And when we went back to ask them about these things, they simply told us that was our fault as we trusted them. I completely agree on that was our fault that we trusted Basant Motors. read more

i was very pleased with the service i got today jan 12/2019 from kam jassi in the service and parts department, he even sat down with me and explaned what he had done for me today. thank you read more

I highly recommend you go see Nate Torres. He made sure he found the perfect fit for my family. He worked so hard to make it all work for us and gave us an awesome deal! If it wasn't for him I would still be looking. Thank you Nate! read more

D N BEGNA For me Basant is like a home and the customer service people are just like a family. Kam Jassi and Raj are the best of all, they made me comfortable by explaining everything and made me feel home; in fact, this is the second car I purchase from Basant Motors. The best place to get your car in any way. read more

The Worst Worst customer service when it comes to problems with the car they gave my brother. First of all they sucker him in buying a car not even worth the value and then promised him to exchange the car for another one in 3 months which he did but they never told him that they will transfer the balance over to the other car balance and they took his first car and never minus anything from it so he was owing 15,000 on a used 2000 civic ...... That's a scam BEWARE do not listen to their promises and when he drove this car in the first few weeks the engine light went on and he took it back to Basmont service to fix and they gave him a car to use in the mean time they haven't called him back for almost 1 week so he had to call to see what's happening with his car and they said yup come pick it up ... So he did it was good for a few days and then the light come on again now he lives in Vancouver they are all the way in Surrey that's almost 48mins to get there he called again and they never returned his call and his car today is in my buddy shop to get repaired as the motor and transmission is done, it is proven that no one has ever looked into the engine but just turned the engine light off with the machine so if they would of fixed this problem he won't be trying to fix this car and I am trying to get a case involving this as he shouldn't be paying for something that could of been done on their part and they want car payment and harassing him to pay up THEY Call for money but ignore u when theirs a problem.... NO I would NEVER recommend my friends or family about them ..... I will be reporting to government agents.... This is wrong PLEASE do not buy anything from them they sell u broken promises and really good dreams again they don't care about u but only for ur money. read more