I bought a brand new trailer from them last year. The purchases process was fine. The trailer was a lemon. The roof leaked and after working with the service department they couldn't find the leak. The bubbling of my walls would beg to differ that there was a leak. The guy in charge of repairs was horrible to work with and rude. I wanted to get rid of the trailer after them not being able to fix it and they offered to consign it. After months of it not selling in a "hot market" as they had told me. I took things into my own hands to get rid of it and when I picked it up the fridge had mold in it, which is to be expected with a ridge sitting there not plugged in. How do you expect to sell a trailer that's moldy? No thought or effort went into consigning the trailer and for the amount that I was going to loose consigning with them you'd think there would be some effort. I would avoid this place unless you're buying a used trailer with no warranty. Definitely avoid the service department. read more

10/3/18 The worst customer service we have ever received!! Took our trailer in to have brakes fixed and was told it was a day job. It literally took 6 months to get our trailer back from them. They would constantly lie to us about why they hadn't fixed our trailer yet. Then they told us our power control panel went out and had to fix that also, we never had a problem before taking it there. Now we have all kinds of problems with our control panel and they are denying even repairing the control panel even though we have a receipt with it listed as a repair. Never go here!! They are the worst and lie straight to your face. read more

With a zillion RV dealers in Western Washington, please select any one other than Open Road RV. They were all sweetness and light during the sale, but from there on, dealing with the service department was a complete nightmare. We took delivery of the RV a full 4 weeks later than promised, received phone calls each week telling us all the reasons it was not ready, would not be ready. Their service dept hours are totally incompatible with people who actually have jobs. The last walk thru inspection of the day is at 3:30pm, M-F. For people who work to pay for things such as an RV, this is an utter inconvenience, on top of the million phone calls to tell us absolutely nothing had been done to get us our coach. Complaints were lodged with both the GM and the Service Manager and it resulted in precisely NOTHING being done to happy us up. If they were giving away RV's, I would drive by Open Road RV. Terrible service department, terrible managerial follow thru, finance dept. screwed up our paperwork. Aside from the staff in the sales dept. there is nothing good about Open Road RV. read more

Purchased 5th wheel less than a month ago. Have had nothing but problems with it! Dealership does care. They only care about making sales, and then the salesmsn HARASSES you to complete positive survey on him. THEY do not back it up with effective service. With Every issue Dave, the Service "manager" has advised WE NEED TO FIX it OURSELVES. Had we known they were not accredited by BBB and have such poor ratings, we would have gone elsewhere for sure!! BUYERS BEWARE!!! WE DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE!!! read more

DO NOT buy from this dealership!! I wish I had read all the reviews before we bought from them. We were taking a drive and saw this smaller dealership and thought we would check them out. The sales person was very nice. We had recently sold our yacht and wanted to try out land yachting. When we went to pick it up the mechanic told us there was a broken piece and will send us another. We called a few times to see when we would get the part. A few months later we in the area and stopped by to see if the part was in. We went to the service area to see if we were going to get this $8.00 part. I was looking at the motor homes. We had decided we like going on the road. My husband wanted me to talk with them as the conversation got ugly. We left the dealership I was going to talk to the owner. I finally talked to the manager. I asked him if he remembered me. I had parked my new Cadillac Escalade at the front door. Our conversation ended. He told me my vehicle was a POS and I was a *ucking *itch. We own our business and understand how one employee can lose customers. I have given this a lot of thought. The owner never tried to get in touch with me. We fixed the problems that we found. DO NOT BUY from this place. read more

Great selection, service and price, for a smaller company they really are very well knowledged.in the products they sell and the sales team are all more than willing to accommodate your needs.i would recommend anyone looking for a new or used RV to check them out before you buy elsewhere as I think you will be happy as we were read more

I thought Odie failed to follow through on any thing he said he would do, I would never recommend him or this place. I have follow up at least a dozen times to get an answer. It was usually a run around. read more

i was going to leave negative feedback here . There is so much of it I think everyone gets the point. Don't buy anything from this place....... read more

RUN!!! These people are unprofessional. We told them we weren't even interested in anything over 10,000. The sales rep told us he could get us in at 10,500. OK, so he ran our credit. Wow, they came back at 13,999 (but, "could lower it to 13,000"). That was well over the 12,999 starting price. RUN AWAY!!! read more

Steeling ourselves to face these "crooks", we made the 2 hour trip to view a used RV in "excellent" condition. Frankly, I was a distrusting, accusatory jerk. Yet I'm happy to report my great experience from beginning to end; better in many ways than a private party deal including the price. Kudos to young salesmen Roland and Brandon in representing yourselves and Open Road RV honestly. Ditto to Jennifer Cook during the closing. No last minute upselling or surprises. After a dealer PDI inspection and detailing, I was given 2 hours of comprehensive operation instruction by Duane. Although I've owned many RVs, I picked up previously unknown maintenance tips to help protect my investment. Each person walked me to the next department and introduced me. Another Roland in parts helped me make decisions with about $200 in purchases. When I asked about my truck's trailer brakes, he called over another nice guy named Dave who gave me tremendous confidence in my upcoming tow over Steven's Pass. One of the biggest above and beyond moments was when parts manager Roland and a driver named Jack worked out logistics (inconvenienced themselves) to move my RV from Smokey Point to Monroe to benefit us. I am so impressed with the customer service I received especially while Open Road RV is so busy with many moving parts. You by far exceeded my expectations. Thanks! read more

Open Road RV doesn't deserve any stars from me. To post this review I had to give them one. Purchased a used 2011 Tiffin Allegro Motor Home from Open Road RV at Smokey Point. On 11-05-2016. This experience has been a nightmare and a big disappointment. Open Road RV needs to learn to be more truthful and honest with their customers. No one likes to be ignored and told Oh I'll get back to you and they never do, email with a question never get an answer or reply call on the telephone never get a call back or your told I'll call you right back. When we decided to purchase this used Motor Home also wondering if you're buying someone else's problems. We were informed that we could purchase a PDI (Pre Delivery Inspection)performing the final quality checks before turning the RV over to you and it is typically called "PDI". They perform the PDI before you get there and if they find anything faulty or not working, it is supposed to be fixed before you take possession. We decided with the motor home being used the PDI sounded like a good purchase. What a real eye opener and learning experience. We were charged $3,000.00 to have this PDI scheduled to be done. The salesman said that new batteries would be installed the old batteries remained in the motorhome. No new batteries. The motorhome needed new tires, the cost was going to be $3,500.00. The agreement for the tires was Open Road RV would pay $1,500.00 and $2,000.00 would be my cost. The Tire cost came back as $3,000.00 being the total cost for tires. Open Road RV paid $1,000.00 and my part was still $2,000.00. The proper and fair thing that should have been done would have been for each of us pay $1,500.00. When the guy was going over some of the systems showing how they work he was not having luck making the heat come on but brushed it off. When the PDI person was done going over the motorhome he had my son sign a document that involves your acceptance. When my son got moved into the motorhome this winter there was no heat. I called open road RV service department to talk to them. She was very abrupt, snappy and short with me. Oh by the way I found one of the owner's manual that belong to your motorhome. Still have not received that owner's manual. I told her that I would like a copy of the PDI's paper work. Still haven't received that paperwork. She told me to have my son call her regarding the heat. My son did call her and we never heard back from anyone. They didn't even offer to send someone to check out what was wrong with the heater. Since they already had our money they just didn't care about making things right with the customer, they just don't give a dam. My son had to hire a mobile RV serviceman to come and a run a diagnostic for the heater. When the diagnostic was run he found out that the computer board was out for the heat. Therefore when the PDI was done there was no heat and the heater was not running at that time. The slide outs were not working properly. The slide outs needed a seal conditioner and lubricant. My son called the service department and told her he had invoices concerning the heat and slide outs. She told my son to email the invoices to her. She would forward them onto the owner. My son has not heard anything back from Open Road RV regarding getting reimbursed for his out of pocket expenses which was about $1,100.00. The bathroom faucet leaked and was to be replaced but that didn't happen either. My son had to go out and buy a new faucet which is another out of pocket expense. Also installing the new faucet which should have been Open Road RV's job not my son's. Motorhome was to be cleaned and that didn't happen. After paying $3,000.00 for the PDI you should not have any out of pocket expenses. When I went with my son and his family to look at this motorhome I asked the salesman if this motorhome was purchased at an auction. He said to me "We never purchase any motorhomes at auctions we just don't do that." Guess what, my son ordered a car fax and this motorhome had and was purchased at an auction. Buyer beware!!!! read more

I would not recommend this dealership or any product Heartland RV makes. I really do not know where to start with problems, I bought my travel trailer during last years RV show with this dealership. Like all dealerships the charge a prep fee. If I am reading the paperwork right was an additional 1400 dollar charge to from what I can see was for them to wash clean and fill the propane tanks. I later found several issues with the trailer. The fridge was not working unless the camper was completely level, they said they could not duplicate the problem. I found the roof of the camper to be really soft and poorly put together, They told me that the roof was built to be walked on to do maintenance. After two months at the dealership trying to get it fixed I was pretty much told that's just the way they are built from Heartland. I also address a concern I had about the screen door not latching, I will admit at the last moment before I picked it up but they made no real effort to address fixing it. I had to have the camper winterized by the dealership at my cost because it sat on their lot for so long. I wouldn't recommend they do this either. I found the empty jug of antifreeze in the sink in the bathroom and they made no effort to clean up the antifreeze that came out of the shower and taps they just left it in the bottom of the shower and sink for me to clean up. To finally add a final insult when they ran my card for the winterization they charged me the cost to have it done, I agreed to 175.13 but also must have made a mistake when they ran my card because I found another pending charge on my account from open road RV for 715.13 that was freezing up that amount in my account. I had to spend an additional half hour on the phone with my bank to get corrected. read more