Brought leather shoes in and left with marks and far worse condition than I brought them in. Offered voucher but cannot return to this business read more

After a 3 week estimate, It took them more than a month to even begin customizing my sneakers. I had to hound them. Ultimately, it took close to two months. So, they gave me a $10 discount and I left happy, because the shoes looked spectacular. However, the paint started flaking off within half an hour of wearing them. I'm attaching photos of the initial blemish and then how they looked hours later. Perhaps it is impossible to paint the specific type of mesh on the NB 770.9 model that I commissioned them to work on, however that was never communicated to me. To be fair, I had already attempted to paint them by hand and it became clear that they'd need to be airbrushed, which is why I brought them to the 'professionals' at OPC. If they'd told me it wouldn't work, I would have accepted that. If they'd told me they'd need to remove the existing paint and use a base primer, which is my suspicion, I'd have been willing to pay a lot more money... that would have also made the timeframe more acceptable. The communication with these guys is horrendous! This seems more 'casual hobby' than 'serious business' So after all this time and a $60 bill, my sneakers are worthless. read more

OPC Kicks - 1/2 hour into wearing. Not a good sign - Shoe Stores Near Me - Berwyn, Illinois

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Woow woow woow! I just got my custom Gucci Air Force ones delivered today and i am really blown away by the quality of them. They literally look manufactured and perfect but under a deep investigation I can see how they were made and areas of the shoe that are hand trimmed. I have ordered a few pairs of custom nikes from other websites but none of their quality compares to these guys. Shoes took a little longer then expected to be delivered but the owner did let me know that they are opening up a new storefront so the order would take a little longer then expected. read more

OPC Kicks - Custom Nike GG AF1 - Shoe Stores Near Me - Berwyn, Illinois

My wife and daughter just received their pairs of custom painted sneakers this morning from OPC kicks. My wife got the lavender swooshes custom air Force ones and my daughter got the kissy lips edition They both love them so much lol. Honestly was a little hesitant on ordering after reading some of their older re-views but after stopping by their new shop and talking to the owner I am so glad we did order from them. Very talented group of younger artists and cannot wait for their shop to officially open up. Both pairs turned out perfectly. Attention to detail is great can barely even tell that the shoes are custom made. At first my wife thought they were not! Would highly recommend checking these kids out they are great and what they do and I think are really going somewhere. Wish you guys the best of luck and keep on coming up with awesome art read more

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All in all actually very happy with how my custom shoes turned out. If i could give 4.5 stars to them i would, my only complaint is that the shoes were delivered to me in 15 business days. They ask for 8-12 business days to make each pair then 2 day shipping. My pair ended up coming in 3 days in the mail and not 2. The quality of work is very nice though and i love my new butterfly nikes read more

OPC Kicks - My new butterfly custom made nikes - Shoe Stores Near Me - Berwyn, Illinois

I have been wanting to get a personal customized pair of nike air jordan 1s for some time now. Did some research and decided to go with opc kicks. Could not be more happy with my decision. The shoes came in about 14 days or so and the quality on them was astonishing. Great colors and splatter work all in all perfect work. Turquoise, red, yellow, and navy is their jordan 1 'polllocks' edition I will be back for christmas season to grab another colorway in the same exact jordan 1 silhouette. read more

OPC Kicks - Custom jordan 1s - Shoe Stores Near Me - Berwyn, Illinois

Ordered some murakami shoes for my boyfriend and I couldn't be happier with the result. Guys, OPC is a small team, not some major company with hundreds of workers. They have hundreds upon hundreds of orders to customize all these shoes, it takes time. If you can't be patient, walk to the mall and buy yo lame shoes there. I emailed the team once I started to worry and they got back to me within 2 days. The customer service was excellent, and I couldn't thank them more for these amazing shoes!!! I will definitely be ordering again. Thanks again guys. Keep killing it. read more

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My boyfriend got me custom Cubs shoes years ago and I absolutely love them. They're by far my favorite pair of shoes. The owner couldn't be nicer and I look forward to getting several more pairs of shoes from OPC Kicks! read more

Place is a gem. People who work there are super knowledgeable. And they got my concord Jordan 11s looking almost brand new again for only $33. Couldn't reccomend it more highly. read more

Absolutely horrible service. This is a scam company. Paid for kicks on 2/26/20 was PROMISED the kicks with 8-10 business days! Have been given every excuse in the world why they are not done and in my possession. The replies from Peter Mullin, the owner, was that they made a mistake in the painting of the kicks. Then he came up with other excuses and worst part is he won't issue a refund of the $179 he stole from me. I have contacted local law enforcement authorities and they advised that this is a federal crime due to interstate banking fraud. I will take action!! THIS COMPANY IS A SCAM!!! read more

I was fraudulently charged $ 576.83 on 7/17/21 for what , I don't know! I've never even heard of this company. Be careful if you do business with them. read more

I ordered a pair of AJ 1 Rookie of the Year's on 4/13 and they arrived a couple weeks later - very happy with how it all worked out and they seemed legit. That part would be 4.5 stars. Then ordered their AJ 1 Bred's and AJ 11 Concord's on 4/24 (over $700+ order), but for some unknown reason the order canceled on May 4th - 10 days later. Here is the absurd response I received from someone there: "We hooked ya up with the rookies, Unfortunately not able to give out the pairs at the old pricing we have yet to have update on the front end of our site. As i am sure you can understand as the bred 1s are easily selling over 700+ a pair" WHAT?!?! To recap... they accepted my order on 4/24, waited 10 days with zero communication, then canceled my order because they wanted to resell the shoes for even higher than the price listed on their site from which I purchased them. For the record, those shoes are not easily selling for over $700 a pair. Absolutely atrocious. Call me crazy, but basic rules of commerce are when a seller offers a price and a buyer accepts, that's a done deal. Never actually heard of a reputable business pulling this move, and not even sure it's legal. Buyers beware: if you do decide to roll the dice with them, just know that even after you place an order, don't trust that you're going to get the product until it actually ships as they reserve the right to cancel for whatever reason they want, and as a bonus you may even get a nice sarcastic email reply like I did too. I wanted to love this place, but this was a big let down. read more

I was juiced when they had my shoes, I paid, I waited and waited and I had to literally hassle them via Instagram and email just to see where my order was. Two weeks later I get a tracking number, I understand we're in a "pandemic" but don't take my money super fast and then be an ass when I contact you about my order. These dudes may be talented but they're customer service sucks ass. read more

I placed an order for Nike Airforce 1 "camo swoop" on Thanksgiving day. PayPal shows the money being taken but I had not received any follow up email. I sent an email asking for information and received this....(all spelling errors are from the owner...I did not alter text) "Thanks for reaching out, You received a email notification from our site to the email adress you out down at checkout with your order # and estimated turn around time. Your pair went out yesterday via 2 day air mail and a email with your tracking # went out from our site to the same email you out down at checkout, Maybe check your spam folder, Thanks n happy holidays! Peter Mullin owner and operator 708-426-8830" I didn't hold my breath! A few days later after multiple emails asking for the tracking number of the supposed shipment I received this.... "Hey! Sorry on the minor delay in response to all, We have been working night and day over the past week to make sure we get every pair completed/shipped out and in your hands before Christmas. We are a super small team that got hit alot harder with orders then expected this year so we have been allocating all of our time/energy to making vs customer service this week and greatly appreciate your patience/understanding with us. As guaranteed we are still looking like every single order placed before dec. 9th this year is guaranteed to be delivered and in your hands before Christmas day, we have about 70 pairs being shipped out via 2 day air mail today, and another 80 tomorrow so alot of emails with tracking #s will be sent out from our website to customers over the next 48 hours. Saturday is the cut off/safe day for 2 day shipment for guaranteed delivery before xmas, whatever orders we have left for shipment on Saturday we are bumping up to overnight mail so you receive them at the very latest monday the 23rd just to be extra safe! I greatly greatly appreciate your understanding and patience with us, as you know each pair we hand custom make to order and quality is the first concern for us, If you ordered before dec. 9th as guaranteed you will receive your product(s) prior to Christmas day, Once shipped you will receive an auto email from our website with your tracking # and update. thank you again so much and happy holidays, P" SO hear it is, December 28 and I have not received the sneakers, a tracking number or anything. I did get this post on their Facebook page... "OPC Kicks - Refresh Find happiness. I explained to you were 1 outta 800 customers this xmas season who we couldnt help. Have a great 2020 wish you the best"...so clearly this guy never intended to send anything!!! SCAM SCAM SCAM Peter Mullin owner and operator 708-426-8830 *** Update *** 01/01/2020 I started the complaint process with PayPal a week ago and was pleasantly surprised this morning with an email saying my money was being refunded. Ironically I received an email from Mr. Mullin saying this..."we are refunding your order now, not a scam as we have been in business for over 12 years now, just got slammed with holiday orders and dealing with each and every customer to are best ability. harassing us is not going to help us out by any means either." I'm not sure what their version of harassment is. If trying to call and email to get an update...after being promised the sneakers would be delivered, well that's just doing business. ****STAY AWAY FROM THIS COMPANY**** read more

At first glance, the shoes seem worth the money and worth the wait. With OPC Kicks though, enough is enough.... It's been almost 4 month since I placed an order. Last time I heard from OPC kicks was almost 2 months ago. Good luck ever getting your order from this business. Placed my order back in March... Week after week after week I got an excuse from the owner on why he couldn't make the shoes. I don't understand how this person runs their business. It's literally a mess. On the website it claims that the shoes will be shipped between 8-12 business days. Well in my case... that estimation has been completely false and it seems like I will never get the shoes I ordered. I've emailed them constantly asking on what we can do to fix the problem. At first they would reply, but they've ran out of excuses that now they don't even bother. Here's a couple of quotes they would reply to me saying via email (last time I ever heard from them was almost 2 months ago) "Sorry on the delayed responses.I would first like to start off by thanking you on your patience as you are 100% correct and our dealing with this situation in the correct manor".... (mind you it's been months!) "Because of that i really want to make sure you are appreciated and thanked for handling this all in the right manor." (they stopped responding to my emails; thanks guys!) "We ran into a few problems with your pair, the first pair that took us a while to start due to be back ordered honestly i messed up on, they dye on the front bleed out way to much onto the other part of the shoe and was unfixable. So I tossed them and ordered you a second pair. Unfortunately the same thing happened basically with the second pair we had working on for you." (Okay, I understand this and I'm willing to work with them, but they didn't say this from the start!) I've also asked if we could switch the shoe color from white to grey (the website offers a grey edition for this shoe as well) ---- NO RESPONSE The excuses they were using at the beginning of the months was... "We've been backed up; March Madness was crazy." Look I get it, a customized shoe isn't easy, but please don't lie to your customers. I've been checking my emails daily wondering if OPC Kicks will ever send me the shoes I ordered. Granted, I did receive a full refund...but giving someone their money back doesn't mean the solution is fixed. Nor does it mean the customer will go away now. "When this pair is finally completed for you i will still be shipping out on the house" Don't lie to your customers and say "it's on the house" either. All I wanted was a clean and successful transaction, but it definitely did not happen. Will never buy a shoe from OPC Kicks again, and I hope many of you think twice before wasting your time, money, and patients. Order was placed for the 305 Edition (Miami Dolphins Custom Roshe) read more

Have been checking out these guys website ans social medias now for the last couple of months. Finally placed an order at the beg. Of feb for some plaid nike air force ones for me and my husband. As noted at checkout tjey ask foe 8-12 business days to hand make each pair. We received both pairs in about 10 business days total. The quality of work was amazing i was absolutely blown away on the attention to detail on both pairs. I honestly at first could not even tell that they were customized. We both get compliments all the time when we were them out and i am happy to support a local small artist/business. Will be back to shop again for a new pair of summer shoes! read more

I placed an order with OPC kicks late September and I did so with high hopes, as a friend purchased a pair of their Custom Nike's and received(key word here)his order. (though, he did state it took over a month for him to receive his order) I contacted them regarding the shipping address, as it did not include a suite number (which was imperative or the order would be sent back). After I emailed OPC kicks, I was assured that the shipping label was updated and I should be receiving my order shortly. I received and email that my order had been shipped; however I had to contact them for tracking number (they state on their website that they would provide one) Well, the label was not updated, as I was assured it would be,and my order was sent back to the shipping location. After checking if the order had made its way back OPC kicks, for several day, I grew anxious as to why it was not being returned. I contacted OPC Kicks, no response(not surprised). I was told by the shipping company that it very well could be that there is no return label. Emails went out and I received no response! So, I handed this over to a lawyer and the lawyer was able to receive a response and have the order shipped out AGAIN(disappointed I had to take legal action)Take a guess here how that ended?!? Suite number wasn't included on the shipping label! Now you're really just pulling my chain that I could own a pair of really cool looking custom Nike's :/ Here is a few tips if you chose to order from OPC Kicks. 1.) Customer Service doesn't exist. 2.) You can't reach them via telephone because they don't have a working phone number. 3.) Your email probably is tossed into spam/junk box. (So, maybe give snail mail try) 4.) Better Business Bureau of Chicago and flagging your CC will be on your to do list after ordering. OPC Kicks this is very disappointing. read more

It has been over 3 months since we placed our order and still have not received the product. The company has not contacted nor responded to e-mails or calls about the order. read more

I ordered some custom shoes for my mom as she has wanted a pair for a while. The quality is pretty nice I can't complain about that! The reason I would not recommend OPC is it took 2 months for the shoes to arrive! Also communication is terrible! When I first contacted OPC about the delay I was told that there were delays due to covid; okay fine. That was almost a month after I ordered. After another month they finally came. I contacted OPC again about 10 days before they came; at first the shipping label was printed so I got a shipped notification, but no reply to my email. I then emailed a week later a few days before they came and I was given an excuse about a mix up and that they should come soon. They were then sent out afterwards according to tracking! OPC said that I would receive a small refund for the mix up, which was his idea! I still have yet to receive it almost 2 months after the shoes arrived. I emailed them about it and big surprise, no response! If you can piss your money away for months with no shoes look no further OPC is your guy! read more

I recently ordered a pair of Georgia bulldog shoes that were apparently custom made but the entire fabric and making of the shoe is very low quality. I am highly disappointed and irritable with the fact of the matter that it has also taken 2 months for the shoes to finally get here. When they arrived they were only worn for a day and they within that time they were instantly ruined. They were supposed to be water proof, stain resistant and also scratch proof with how much money was paid for these shoes and they are not. Everything about this shoe was cheap and I am not pleased at all. read more

OPC Kicks - Shoe Stores Near Me - Berwyn, Illinois

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My boyfriend ordered a pair of custom shoes back in July and still has yet to receive his shoes or receive any updates or even an email back regarding when they will be started / completed. This was the absolute worst experience and I'm really sad that this whole thing seems to be a scam. I was the one who introduced him to your company knowing he would love the outcome of some personalized shoes with a Vikings design. Now I am the one who has to admit this company was a scam and report this company to the BBB and then ON TOP OF THAT I have now go about trying to get my money back with whomever this "owner" Pete is. Since he has made it clear he does not intend to actually fulfill his order and complete the customized shoes as requested. That's fine but if you were never going to complete the order, then don't take our money. This is the worst experience I have ever had with any custom shoe designer company! I see people who are commenting saying this is a small company, I get that, but we placed our order in July. You would also think that since this is a "small company" that you cherish your customers and want to keep them as customers. You wouldn't just take their money, never reply back and hope they forget about the order they placed with you. And if they do remember and request an update, you don't respond because either you don't care or this whole thing was a scam from the beginning and they were never actually going to fulfill the order which explains the TERRIBLE customer service. Small businesses appreciate their customers. Scam artist don't, simply put. I am for sure taking the action of every other reviewer on here and reporting them to the BBB. This is not okay! These shoes are designs are expensive, the customer at least deserves the courtesy to know the status or IF they even have begun work on them! read more

I have went through Opckicks more than a few times. They do good work. On other hand, had a miscommunication on last order. Long story short. Has become selective and big headed if you ask me and doubt I'll do business with them again. Pretty much my money isn't any good with the lack or reaching back out. Just be cautious you order through them and have a lot of patience. read more

Horrible experience with this guy, kept delaying the shoes I ordered and wouldnt respond back to my messages,I finally made a claim with my bank to get my money back after a few weeks went by the shoes arrived at my residence,later that same day some guy named "Pete" called me saving my credit score is gonna go down if I send the shoes back even though I already made a claim. Do yourself a favor and go somewhere else, this guy will take your money and leave you empty handed. read more

OPC Kicks goes above and beyond customer satisfaction. Definitely recommend this business to anybody looking for a customized shoe design!

I have been repeatedly trying to contact this business with no results! This is so far the worst customer service I've ever received. At this point I think I have been scammed! My charge card was charged as soon as I placed the order, but still nothing. Do I contact the BBB... After finally being contacted by one of the owners I now understand why the wait was so long! After receiving my shoes they are everything I hoped for They are so comfortable and wear nicely! I get compliments on them all the time read more

Ordered my pair of Nike Cubs shoes. Received them in a reasonable time, but the shoe had a paint mistake on it. I reached out to the owner and he told me this was a common occurrence and he could not guarantee the next pair wouldn't have bleed marks. I mean for shoes costing this much they should be perfect not have a huge blotch on it. This wasn't just a paint bleed this was a mistake and for $200 it shouldn't happen. He told me he would size swap me another pair, but he never confirmed anything and has yet to reply to two of my emails. Horrible customer service, I didn't even want my money back, I just wanted another pair of shoes. I would not recommend this company to anyone read more

I ordered a pair of OCP kicks on November 7, 2016,as a gift and I'm still waiting for them to arrive, also tried to track them but no luck with that either, was going to try calling but after reading the reviews,it seems pointless, and yes they definitely took my money for their merchandise, if I did my homework properly I wouldn't have wasted my time with this company,yes I understand it takes time,but if you don't have product it shouldn't be advertise!#veryunhappycustomer read more

Terrible customer my shoes did not come after a month. The amount of emails I had to send was just insane. I had to send more than 4. And they would never get a response. It took OPC forever to respond. Customer service shouldn't even be half a star. It just does not exist. I was looking forward to a nice pair of shoes, but I did not know it would take this long to make just 1 pair. And, I see all these shoes on their Instagram so I thought I would get mine soon. I never got a shipping email, never got a response from OPC. It's like they just took our money. There's nothing like the shoe, and that's what gives it the star. The shoes are good. They look cool on the website. It just makes me very mad I did not get my order because i was looking forward to wearing those to school. I was eyeing these shoes from OPCKicks for so long, and finally decided to get them. Only to know that it was a scam. OPC kicks hangs shoes over people's heads pretty much. If I were to give a rating out of 10, (10 being best), I would give them a whole half point! Isn't that impressive? The .5 for ordering your shoes from China, and then scamming everybody. read more

16 business days later (23 days), I emailed to ask for a refund. Here are some of the responses I received back... "It takes time to make. And if we rush then the quality just goea out shitty." And "return n store polocies are created for a reaso. Not sure how you cannot comprehend." Spelling mistakes and all. Not worth the $$$ or the headache. Thumbs down. read more

Zero stars needs to be an option with this company. Customer service and product quality are horrible. Bought shoes for our son and the $170 shoes lasted one day. Contacted the company (Owner) and returned the shoes. He claimed they would be a priority and returned promptly. 3 weeks later we contacted him for the third time after he claimed to have sent the shoes. His response was completely unprofessional as he claimed to have proof that he already returned the shoes and could be over to house in no time to discus it as he only lived 8 miles away from us. He attached a shipping label as proof. Only problem is the shipping label was not in our name or address. The state of residence was not even correct (yes, we have screen shots of all correspondence). He called my wife a scammer and threatened her. This company has been reported to Etsy, will be reported to the BBB, and needs to figure out customer service or be put out of business. I would never recommend doing business with this company. read more

Zero stars.... How are you going to be all on Facebook advertising this shoe and that shoe and can't even give an accurate phone number for questions regarding an order? How are you going to just trick people into believing they are going to get a custom made product and then just take their money like it aint nuthin. Do you know how hard I have to work to get my money to give to you so you can make my son some custom made shoes and then turn around and just keep it? I am livid. I ordered the custom made Cubs shoes that were advertised by these people over and over on Facebook around the time they won the World Series. There were 5 million people estimated to have been in Chicago the day of the parade. I'm wondering how many other people you must have taken advantage of with this historic event. Shame on me for getting overly emotional about the win that I didn't investigate OPC KICKS before just giving them my hard earned money. I understand custom made takes time yea I get it, but I placed my order 11/11/16 and I have yet to receive what you took money out of my card for and after you gave me a bunk tracking number. Thought I could get these in time for Xmas to give to my son but after reading these reviews and realizing I must have been scammed looks like these jerks are the ones that are going to have a good XMAS with my money!!! Thanks for reminding me why I don't internet shop and for reminding me that the spirit of this holiday is CRAP because there are still people like you out there scamming people. People.... don't waste your time and SHAME ON YOU OPC KICKS!!!!! read more