Onward has a very warm and kind approach to their drivers. I had the opportunity to meet the owner and the conversation was exciting and visionary. I was drawn in to drive for Onward right away. As a driver for the rideshare community since 2013. I have driven over 12700 passengers. This community has taught me quite of few things about the rideshare companies and how to serve riders. Onward Rides is a great company to drive for. If you love serving the mature population then I recommend you become a driver for Onward Rides. Founder Boss Mobility Network LLC read more

For some reason the hospital forbid me from using a Lyft or Uber to get a ride home from my procedure but Onward was indistinguishable from those services but is over 4x the price. I'm pretty sure I made it clear that I was to be escorted into my apartment after drop-off, but when I asked my rider where he was going to park, he was confused and just dropped me off. What's the point? Going to push back about the Lyft/Uber thing the next time I have a procedure that forbids it. read more

I'm so happy and impressed with Onward. I am disabled and no longer drive. They offer door to door service and every driver I met is really nice, accommodating and very helpful. They arrive on time and keep in touch if running late due to traffic. I appreciate the heads up. Drivers are CPR and First Aid certified and it's more reassurance that I'm in good hands. Thank you for a great service. Keep up the good work. read more

I have been riding to/from appointments for over a year. All drivers have been on time, courteous, patient, safe drivers and friendly.

Onward gives great care & service. I will be using again and again to help me with my transportation needs. Thank you!

I had a scheduled pick for 5:45am 6-29-23 for a surgical procedure and my driver never showed up. I had to find someone ( that early in the morning) to drop me off at the hospital. This made my morning stressful. read more

I want to file a complaint as On ward transportation. I recently received a ride from onward transportation where the driver didn't know the directions to the surgery center to be picked up for me to be picked up. A nurse had to give her directions for about 20 minutes. Then Charlene the driver didn't know which way to go have a music blasting kept asking do I turn here do I turn here it was a true debacle I'm angry that I paid $50 for a one-way trip and it was chaotic Charlene the onward transportation driver needs more training said she only been there 2 months prior to that she was at Uber then left the drivers need to be more accountable and have more experience I angrily submit this review. Andre Bradford read more

No flexibility. As we know, things don't always go by train time with medical appointments. Onward requires 48 hours notice, otherwise you lose the reservation. Well, I'm not clairvoyant. This policy isn't so helpful. Unexplained, unexpected charges on my card and I can't ever communicate with anyone to find out why. While maybe a great business to access for weekly grocery outings or something like that, I wouldn't recommend it for a need that might have some variability in scheduling. In a case like that, you may end up without a ride when you most need it and big charges on your card for absolutely nothing. read more

I hired this company to pick me up and drop me off at home after my surgery and they did exactly what they were hired to do. They picked me up in a Range Rover (as they should, lol) and took me straight home. I was a bit loopy but aware. The driver was polite and drove appropriately, having I just had surgery. If needed, I would definitely hire them again and I trust that it'll be just as it was the last time. They definitely came through in the clutch because I for sure was trying to Lyft home, which I was not allowed to do. read more

This is a wonderful service! Our car broke down during the pandemic, while my husband was completing chemotherapy. His doctors advised us to be vigilant regarding Covid-19. I was very concerned about safe transport for my husband's remaining sessions. Onward's representative assured me that the drivers followed strict safety protocols. When we met our first driver and observed her careful precautions, we knew we'd made a good decision. The staff and drivers are kind, methodical and meticulous. read more

I used them back in match and won't use them again. I was picked up in a sedan and the guy wasn't able to get me in the vehicle and the nurse had to help, and it's over priced since they don't use any special vans, it's like calling an Uber except you pay triple. I used other medical transportation services so when I say I was disappointed it's an understatement. read more

I have used Onward rides many times and kept coming back for the excellent service. . They currently are in greater San Francisco bay area. They offer assisted rides for medical appointments, medical facilities, assisted living, recreation, etc. I used their round trip medical appointment rides in Oakland. They were great. The drivers were always on time and picked me at my door to assist me in to the car, helped me physically to see the doctor and waited until I was finish. They helped me to do errands I request before they drove me home. I went to drugs stores and got mail from post office. I even got a haircut! How do you like them apples? Then I was driven back to my home to take me to my front door. The drivers were very friendly and spoke to me like friend. They drove safe and were always conscience of my needs. Three of the divers offer me water on a hot day. I felt taken care of. The intake staff can book rides by phone, website or smart phone app. I chose phone. The intake staff made it easy to book a ride. They were patient when I needed to change pickup dates, time, and locations many times. They accommodate my changes many times a day before the ride. The policy was to give a written confirmation before the ride and a reasonable price at the end. Customer service was always available by phone. I would enthusiastically recommend Onward any time someone need transport of any kind. read more

I was unable to take mom to see my brother at the hospital. The driver (Joe) was prompt, warm and caring. He kept in touch and I felt secure knowing mom was in good hands. The app is easy to use and I would definitely use them again. read more

What a great find! After talking to a few local ride services and finding out they don't leave my county I came across Onward. It's strange how I could tell that they were organized, professional and had their stuff together as soon as they answered the phone. Driver was on time and friendly, which I would expect. What I didn't expect was how well he knew where he was going, and especially what a skillful driver he was. We were on Hwy. 1 just after an accident had occurred, closing both lanes in our direction. It looked like we were going to be stuck for at least an hour. The driver seamlessly eased into the turn lane and took a back road that I wouldn't have even thought of, and I live here! Highly recommend! read more