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Onward

3.6 (14 reviews)
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7 years ago

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2 months ago

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Eric L.

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8 months ago

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Eric L.

Thank you for sharing your feedback! We appreciate it

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2 years ago

I have been riding to/from appointments for over a year. All drivers have been on time, courteous, patient, safe drivers and friendly.

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2 years ago

Onward gives great care & service. I will be using again and again to help me with my transportation needs. Thank you!

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3 years ago

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Eric L.

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3 years ago

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Eric L.

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4 years ago

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Michael L.

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4 years ago

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6 years ago

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6 years ago

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6 years ago

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Michael L.

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6 years ago

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6 years ago

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Bay City Medical Transportation

Bay City Medical Transportation

(88 reviews)

Outer Mission, Mission Terrace

5 Stars - Outstanding First-Time Medical Transport Experience - Highly Recommend!…read more I'm a 77-year-old Bay Area resident who had never needed an ambulance or medical transport in my life--until a sudden, completely disabling flare-up of osteoarthritis and severe gout left me unable to move from my bed. The thought of arranging transport to the ER felt overwhelming and a little scary. We called Bay Area Medical Transport at 6:30 AM for a ride to UCSF Parnassus, and they arrived right on time. From the very first moment, the entire process was frictionless, professional, and reassuring. The team was knowledgeable, calm, and completely at ease handling the transfer. Their stairchair technology was truly amazing--it made what could have been a difficult and painful process feel safe and smooth. They were hyper-conscientious about my security, safety, and comfort every step of the way. After spending the entire day at UCSF for testing, I needed a ride home and didn't hesitate to call them again. Raymond was the one who picked me up, and he was an absolute 5-star professional--consummate, caring, and incredibly knowledgeable. He made the return trip just as comfortable and stress-free as the first. As a complete first-timer with medical transport, I couldn't have asked for better care. I would absolutely recommend Bay Area Medical Transport (and Raymond in particular) to anyone who needs reliable, compassionate service--whether it's your first time or you simply want the best in the Bay Area

I absolutely recommend Bay City! I needed a ride home from an early morning surgery. The booking…read moreprocess with Casey was seamless as was the communication with my post op nurse on the day of my surgery. Ramsey was a safe, responsible and very kind driver. He took such good care of me. Bay City Medical Transportation does an excellent job of caring for us during very vulnerable moments. Do not hesitate to book their services for you and your loved ones!

Centurion Medical Transportation

Centurion Medical Transportation

(5 reviews)

I had a very disappointing experience with this medical transportation company. My father and I…read morewere left waiting over two hours for a pickup, with little communication throughout the delay. As a result of the long wait, my dad was left exhausted and fatigued, which is especially concerning given that this is a medical transport service. When you're dealing with medical appointments--particularly for seniors or people with health challenges--timeliness and reliability are critical, not optional. We planned our day around this pickup, only to be left sitting and wondering when (or if) the vehicle would arrive. What made it worse was the lack of accountability. Calls to check on the status were vague, and no apology was offered for the excessive wait. Medical transport companies should understand how physically taxing these situations already are. Unfortunately, this experience added unnecessary stress and fatigue. I would strongly recommend looking elsewhere if punctuality, communication, and patient care matter to you.

I work at a retirement community in Emeryville. We called this company for a last minute pick up…read more I was in a panic and scrambling to find a ride home for my resident. I am SO glad I landed in the capable and caring arms of Centurion Medical Transport. From the very first call to this day...months later, I have been very impressed and completely satisfied with the professionalism and punctual service provided. I cannot recommend this company enough. They have been a dream to work with...I look forward to many more months of exceptional service. We appreciate the entire team at Centurion. Keep up the great work. I forgot to mention that they remembered my resident from transporting him years ago! I was impressed!

Swift Care Non Emergency Medical Transportation

Swift Care Non Emergency Medical Transportation

(10 reviews)

Santa Teresa

My father, who has dementia and significant mobility challenges, was injured due to a lack of…read moreproper support from Swift Care. We hired this company specifically to ensure his safe transport to and from medical appointments. Upon returning home, the driver allowed my father to stand without maintaining proper physical support, despite clearly observing that he was unstable. Instead of positioning herself beside him, she remained behind the wheelchair. As a result, he fell onto the concrete floor in his garage. This was entirely preventable with even basic attention to safety. When I contacted the office to address the incident, John's response was disappointing. He was dismissive, offered no apology, and deflected responsibility rather than acknowledging a serious lapse in care. When asked directly about their standards for safe assistance, he confirmed they provide it, yet seemed more focused on irrelevant details--such as whether stairs were involved--when my father's fall occurred on a flat surface. For a service that advertises assistance for vulnerable individuals, this level of negligence and lack of accountability is unacceptable. I would not recommend this company. We will be using AB Medical Transport in the future.

I needed an NEMT after a medical procedure. John is in charge and the communication was easy - and…read morethe rates are competitive! The driver showed up exactly as scheduled and his kind demeanor made the drive home a pleasant experience. Jeremiah's the man! I would highly recommend them.

First Aid Transportation LLC

First Aid Transportation LLC

(7 reviews)

East Oakland

Filed a police report for a driver brandishing a weapon and vandalizing (kicking & denting) my…read morevehicle. The driver stopped in the street unexpectedly, he said because I was tailgating him (there was traffic, and only one lane, I was driving a normal, "Oakland/Bay Area close", distance but when the lane split and I tried to go in the lane he was not, he stopped before I could in the middle of the street blocking traffic). He hopped out the van and approached my vehicle aggressively, yelling & calling me all kinds of crazy names. I asked what (expletives) he was doing and he yelled obscenities with no explanation of what I did to make him so angry as to get out of his vehicle and approach me in my vehicle like that after stopping traffic. I tried to go around the driver, still out of his van, and he kicked & dented my car. I stopped, got out, and asked (with much obscenity) why he kicked my car. He went back to his van and got a pipe or hammer from the drivers side and approached me aggressively yelling "this is how you get shot". All on video, many witnesses, and all while in uniform. All praise to Yahweh Elohim in Yahshua's name I'm unharmed. Based on yelp reviews, this business has a pattern of hiring completely unsafe, if not dangerous, drivers. As a mandated reporter, I'm compelled to share my experience with a driver representing a company from which one would expect decorum & safety to be paramount. Trusting the safety of anyone who needs first aid transportation with this company could put their lives in real danger. Poor quality. Poor care. Unsafe care. This person has family, so I did what I could to respect privacy, but the company logo, van number, & weapon are all there.

The driver that was driving this car should not be a driver of any service. Reckless driving…read more Speeding and forcing their car in our lane when he did not signal. I can't imagine having a family member or senior in the hands of this driver. I tried calling to make a complaint but no one is answering and voicemail is full. The driver was someone maybe in the mid 30s male, with short curl hair.

Onward - transport - Updated May 2026

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