I am writing this review on behalf of my mom. After being…read morereleased from the hospital today, she needed assistance getting into her home due to mobility challenges following a recent surgery. Your team met her at her house and helped her safely navigate the stairs using a chair lift. She could not be happier with the kind, professional, and caring team that helped her. There were two gentlemen assisting her--one was named Cameron and one named William. Both were absolutely fantastic. They were at her home between approximately 2:00 and 2:30 p.m., and I mention that in hopes that both individuals receive the recognition they deserve for their outstanding care and professionalism. They made sure my mom felt safe and comfortable throughout the entire process. They were quick and efficient while also being incredibly careful, checking on her frequently and asking if she was okay each time the chair lift moved. Their compassion and attention to detail made a stressful day so much easier for her. She said if she could give 10 stars, she would! She also wanted to mention that she would absolutely recommend your company to anyone in need of transportation or mobility assistance. She specifically asked me to leave a 5-star review because she doesn't use social media very much herself. Please make sure these two gentlemen receive the recognition they deserve, along with a huge thank you from our family. They made a tremendous impact on my mom during a difficult time, and their kindness was also a great help to my aunt and dad. Thank you for your professionalism, compassion, and outstanding service. We are truly grateful. One more thing to note, my aunt did not want me to forget about Serene (possibly the dispatcher or whoever answers the phones) she said she was extremely patient with her, kind , very helpful and just overall made her experience in getting the transportation for my mom that much better . Thank you Serene :)

Used this service twice now. Very caring and supportive. Prompt arrival. Provided wheelchair upon…read morerequest as well as helpon steps in and out of house Friendly and courteous. Will definitely use them again.

I usually don't like to give one star reviews to businesses, but I had to share my terrible…read moreexperience with One Access. The driver himself was pleasant enough but the dispatch team was horrible in that they sent this driver all over the Bay Area instead of logistically concentrating him to the Peninsula. The patient had an appointment at San Bruno Kaiser at 10:45am so the pickup time was slated for 10:15am to accommodate the 14 minute ride time. Inexplicably, the ride didn't show up until 10:55am, even with repeated calls to One Access. The driver apologized for being late, blaming dispatch for sending him to Los Gatos for his prior patient ride. Worse yet, the driver had no partner, so loading a wheelchair patient solo took extra time. Unfortunately, we arrived for the patient's 10:45am appointment at 11:20am, leaving only about 15 to 20 minutes left for the actual therapy time. I asked the driver if he would just stay since we would be back out from the appointment in 20 minutes, and he just gave me the dispatch phone number to call when ready for pickup. Upon completion of the appointment at 11:40am, we come out and the driver is nowhere to be found. Calling the One Access dispatch to locate a ride, they tell us transport is behind schedule and would arrive at 12:15pm....not really acceptable making a wheelchair patient wait 35 minutes in inclement weather. Unfortunately, 12:15pm rolls around, then 12:30pm....no driver. So I call Once Access again and they said the driver is on his way and should be there in about 15 to 20 minutes. Finally, the van rolls around the corner at 12:50pm -- mind you, the patient has waited for over an hour at this point -- and to our astonishment, it is the same driver from the morning! Instead of assigning another driver, One Access overloaded this driver with multiple rides which has cascaded making other patients late. The driver informed me that after he dropped us off, dispatch assigned him 2 more rides up to San Francisco. It would have made more sense to have him just wait 20 minutes instead of making the patient wait over an hour -- unacceptable. One of the worst transports experiences ever, both to and from! Go with America West -- they are always on time, provide great patient transport experience, drive excellently, and usually have 2 people to assist with wheelchair patients.

Horrible, horrible, horrible. This is now the second time this firm has screwed up a very…read moreimportant medical appointment for a client that desperately needed to get this appointment. What is worse is that the firm doesn't have a back up in case a drive may be running late. The ride was for 1:30 and they didn't call to say they were running behind until almost 2:00P. Then they said they couldn't make it until an hour later. Horrible, horrible. I filed complaints with Kaiser and other firms as well. This firm is NOT to be trusted.

Bay City Medical is the transport company you've been looking for!…read more Ray helped with a transport for my mother. 10/10, no notes. Exactly the level of professionalism, positivity, and can do attitude you'd want in any transport like this. They are now locked in my contact list for ALL FUTURE TRANSPORT.

5 Stars - Outstanding First-Time Medical Transport Experience - Highly Recommend!…read more I'm a 77-year-old Bay Area resident who had never needed an ambulance or medical transport in my life--until a sudden, completely disabling flare-up of osteoarthritis and severe gout left me unable to move from my bed. The thought of arranging transport to the ER felt overwhelming and a little scary. We called Bay Area Medical Transport at 6:30 AM for a ride to UCSF Parnassus, and they arrived right on time. From the very first moment, the entire process was frictionless, professional, and reassuring. The team was knowledgeable, calm, and completely at ease handling the transfer. Their stairchair technology was truly amazing--it made what could have been a difficult and painful process feel safe and smooth. They were hyper-conscientious about my security, safety, and comfort every step of the way. After spending the entire day at UCSF for testing, I needed a ride home and didn't hesitate to call them again. Raymond was the one who picked me up, and he was an absolute 5-star professional--consummate, caring, and incredibly knowledgeable. He made the return trip just as comfortable and stress-free as the first. As a complete first-timer with medical transport, I couldn't have asked for better care. I would absolutely recommend Bay Area Medical Transport (and Raymond in particular) to anyone who needs reliable, compassionate service--whether it's your first time or you simply want the best in the Bay Area

I utilized Saferidezz for a unique request for my bedridden grandfather. He hasn't gotten out of…read morethe house in 4 months other than to the hospital. I hired Saferidezz to take us down to the river overlook simply to have lunch with a view, some fresh air and sunshine. We had two gentlemen who were extremely gentle with his transport from the bed to the gurney, and they drove incredibly careful as well. Very happy this service exists, without them it wouldn't have been possible. Thank you Saferidezz for helping with this unforgettable experience!

SafeRidezz took the worry out of transporting my wheel chair bound husband to his medical…read moreappointment. You have to sign up in advance for paratransit wich I didn't know. So when I reached out to SafeRidezz and they were able to accommodate me with such short notice it was a blessing. The driver was on the quiet side but very professional and made me feel very comfortable with handling my husband. The price was $318.00 wich might seem step but the peace of mind and the professionalism was truly worth it, from the person that answered the phone, the pick up in the morning until the return back home. SafeRidezz I appreciate you. Thank you.

My father, who has dementia and significant mobility challenges, was injured due to a lack of…read moreproper support from Swift Care. We hired this company specifically to ensure his safe transport to and from medical appointments. Upon returning home, the driver allowed my father to stand without maintaining proper physical support, despite clearly observing that he was unstable. Instead of positioning herself beside him, she remained behind the wheelchair. As a result, he fell onto the concrete floor in his garage. This was entirely preventable with even basic attention to safety. When I contacted the office to address the incident, John's response was disappointing. He was dismissive, offered no apology, and deflected responsibility rather than acknowledging a serious lapse in care. When asked directly about their standards for safe assistance, he confirmed they provide it, yet seemed more focused on irrelevant details--such as whether stairs were involved--when my father's fall occurred on a flat surface. For a service that advertises assistance for vulnerable individuals, this level of negligence and lack of accountability is unacceptable. I would not recommend this company. We will be using AB Medical Transport in the future.

I needed an NEMT after a medical procedure. John is in charge and the communication was easy - and…read morethe rates are competitive! The driver showed up exactly as scheduled and his kind demeanor made the drive home a pleasant experience. Jeremiah's the man! I would highly recommend them.

Just had a transport from Kaiser San Leandro Med Center in California to SNF in Hayward by Natisha…read moreand Andreas. Couldn't imagine a more courteous and professional experience. Both are improving themselves too, professionally. Reflects on Falck that they would hire these two. Thanks!

As an ambulance company that is contracted with 911, Falck should be ashamed of themselves. They…read moreare out of network with every insurance and do not negotiate on bills to make it easier on patients. When you are in an emergency you have no choice but to be subjected to their care. You are at their mercy and they know how to take advantage of you! They take your child to the nearest hospital knowing that they will have to go to children's eventually just so they can charge you for "two" rides. They will send you a bill, settle that one and send you the other bill one a year later because they are sharks. Do I recommend them? No!!! You're better off driving yourself or your loved one to the ER. If you dial 911 beware of the bill that will follow.

I will tell you this gentleman, Ruben took myself and my friend who was in the wheelchair who has…read moredementia to Kaiser in Union City. he was very kind. He said it was OK for me to ride with her in the Van. we went to the Kaiser in Union City did her appointment and she he let me ride back with her and he was so kind and so generous and so thoughtful. Ruben was an amazing man that really helped us and I know he had kids so that really made me feel more comfortable. He's a good man and I hope he gets a great raise for working with these people in blue skies wheelchair, cause he is very, very kind man. He cares about each one of his patients that he takes.

Great experience. Highly recommend. Will use Blue Sky again. Francisco picked up my mom on time to…read morearrive at her 99th birthday party. And was there on time to bring her home to her nursing home. Excellent service.

We called Eden for urgent wheelchair transport on the same day within 2 hours of our flight from…read moreSan Diego to Oakland and they were an answer to prayer. Same day, courteous, responsive, prompt and professional. Thank you!

We have used Eden Medical ambulance many times since 2024 to take my wife to the hospital. The…read morestaff and ambulance drivers are very professional and caring. They are always on time and take extra care when it comes to patient transport via ambulance specially on bumpy freeways. Their prices are comparable or lower than services we have used in the past. I would highly recommend this company.