Bay City Medical is the transport company you've been looking for!…read more Ray helped with a transport for my mother. 10/10, no notes. Exactly the level of professionalism, positivity, and can do attitude you'd want in any transport like this. They are now locked in my contact list for ALL FUTURE TRANSPORT.

II reached out to Bay City Medical Transport on short notice to help my friend navigate the stairs…read more From start to finish, the experience was professional and comforting. The stair chair system is absolutely impressive. Our driver, Reymund, was incredibly calm and compassionate, making both of us feel completely safe throughout. Thank you for an exceptional service--this was truly an outstanding experience.

Transportation was spot on even at 3:30 am on Friday . Showed up to bring me home . Reasonable…read morefriendly would recommend

Definitely my go to Wheelchair transportation company to get my dad to his dialysis appointments…read more They are super reliable, clean van, smooth ride, always on time (actually a little early even), and a friendly driver, what more can you ask for!

Professional and caring service from Noah and Esmé. They treated him like a person not a patient.read more

Please save you the trouble and avoid this company if you have any other option available. I can't…read morespeak for their transportation service but their administrative staffs are so pathetically incapable and irresponsible, you may regret using their service in the first place. My late father was hospitalized and required an urgent medical transportation from his inpatient hospital to a nearby hospital for a critical medical procedure. This company thought it was okay to charge him close to $10,000 for a half a mile ride. Wait, it got worse. The administrative staffs started billing us for service. After we spoke with them over the phone a couple of times explaining that they should bill our insurance company and provided the insurance company's contact and billing instructions, they decided that it was easier to go after my mother, who had just lost her husband, for payment. After months of dispute and harassment, they finally handed the case to a collection agency. Now we have a debt collector after us for a large bill that an insurance company would have paid in the first place. The healthcare system in the States is messed up, allowing these criminals to offer such critical service while preying on the ill and their family.

My car suddenly broke down I found them when I see they are picking up patients from hospital they…read moreare fast and efficient, and easy to book, highly recommended especially they receive insurance like medi-cal.

I can't say enough good things about this medical transportation company. From start to finish,…read morethey truly went above and beyond in every way possible. Scheduling was easy, and their team was incredibly responsive, kind, and patient when answering all my questions. On the day of the appointment, the driver arrived early, was professional, and showed genuine care and compassion. They didn't just provide a ride--they made sure everything was comfortable, safe, and stress-free. They took the time to assist every step of the way, which made a huge difference during what could have been a very overwhelming experience. What really stood out was their attention to detail and willingness to go the extra mile. It's rare to find a service that combines efficiency with such a high level of empathy and professionalism. I highly recommend them to anyone in need of reliable and caring medical transportation. Truly exceptional service! Irma Monney

I rarely post reviews, but I had the most wonderful experience with Kat and I wanted to pass along…read morethe info to anyone else this may be helpful for. Kat picked me up from my major elective surgery and took the absolute best care of me for five days. I was coming in from out of town and stayed at a facility nearby the surgery center that she recommended (Hideaway House in San Jose- it was perfect), where she stayed in another bedroom. She was phenomenal at making sure I was comfortable, fed healthy, fresh-prepared foods, and took all meds on time. She was reassuring and positive, a professional/expert on all medical elements of the surgery, and just so kind. Her rates were very reasonable, and I really feel it's the best money I've ever spent because those first few days set the tone for a really positive recovery. She kept in communication with my husband, who needed to be back home to take care of our young kids, and I didn't have to focus on anything except recovery. I highly, highly recommend Kat to anyone needing these type of services!

Kat is phenomenal! She was attentive, organized, anticipated my needs and was just an absolute…read moredelight. I couldn't have asked for better care. Highly recommend!

Of all days to need a medical transport company, it had to be on the day of a massive storm. Our…read moreappointment for my 98 year old grandmother could not be avoided. This was the first time I have used a company like this. I called several local companies before finally choosing Be Mobile. Other companies were not only too expensive for a limited income but the people behind the phones were simply rude. I spoke with Avetis and he was so kind and quite reassuring of my needs for the day. He made me feel so comfortable with my decision. And to top it off, they were affordable. After the care that was taken for my grandmother, I would have gladly paid double their amount! Her driver was Mike. I have to give him the highest accolades for the compassion he had for her. Every step of the way, he attended to her with the utmost care! Even the assisted living home at which he picked her up, spoke quite highly of him! He certainly deserves a handsome tip and I hope to use this company again and reward his awesomeness! I will definitely be using this company again very soon and always for my grandmother! Thank you Be Mobile........I cannot thank you enough!

I rode with my friend (PS), to go to a family dinner. Mike, the driver, had arrived early, and was…read morewaiting outside. He helped my friend in her wheelchair get loaded onto the van. He was a really good driver, and was informative and

I am writing this review on behalf of my mom. After being…read morereleased from the hospital today, she needed assistance getting into her home due to mobility challenges following a recent surgery. Your team met her at her house and helped her safely navigate the stairs using a chair lift. She could not be happier with the kind, professional, and caring team that helped her. There were two gentlemen assisting her--one was named Cameron and one named William. Both were absolutely fantastic. They were at her home between approximately 2:00 and 2:30 p.m., and I mention that in hopes that both individuals receive the recognition they deserve for their outstanding care and professionalism. They made sure my mom felt safe and comfortable throughout the entire process. They were quick and efficient while also being incredibly careful, checking on her frequently and asking if she was okay each time the chair lift moved. Their compassion and attention to detail made a stressful day so much easier for her. She said if she could give 10 stars, she would! She also wanted to mention that she would absolutely recommend your company to anyone in need of transportation or mobility assistance. She specifically asked me to leave a 5-star review because she doesn't use social media very much herself. Please make sure these two gentlemen receive the recognition they deserve, along with a huge thank you from our family. They made a tremendous impact on my mom during a difficult time, and their kindness was also a great help to my aunt and dad. Thank you for your professionalism, compassion, and outstanding service. We are truly grateful. One more thing to note, my aunt did not want me to forget about Serene (possibly the dispatcher or whoever answers the phones) she said she was extremely patient with her, kind , very helpful and just overall made her experience in getting the transportation for my mom that much better . Thank you Serene :)

Used this service twice now. Very caring and supportive. Prompt arrival. Provided wheelchair upon…read morerequest as well as helpon steps in and out of house Friendly and courteous. Will definitely use them again.

My son was hit by a car as he was walking and now is quadrapalic. The last 2 years has been a…read morenightmare with transportation companies! We got a referral for one access and Raul & Erin were the the transporters that have showed up not just 1 time, a handful of times. Each time I go with my son to his appointments and Raul & Erin are on top of their responsibilities! I want to thank them for going above and beyond with making sure they load my son into the van correctly, they make sure they move him onto the gurney patiently and correctly., they always take their time and are always in good spirits. I would love for those 2 to be our always guys to help transport my son. THANK YOU RAUL & ERIN

I usually don't like to give one star reviews to businesses, but I had to share my terrible…read moreexperience with One Access. The driver himself was pleasant enough but the dispatch team was horrible in that they sent this driver all over the Bay Area instead of logistically concentrating him to the Peninsula. The patient had an appointment at San Bruno Kaiser at 10:45am so the pickup time was slated for 10:15am to accommodate the 14 minute ride time. Inexplicably, the ride didn't show up until 10:55am, even with repeated calls to One Access. The driver apologized for being late, blaming dispatch for sending him to Los Gatos for his prior patient ride. Worse yet, the driver had no partner, so loading a wheelchair patient solo took extra time. Unfortunately, we arrived for the patient's 10:45am appointment at 11:20am, leaving only about 15 to 20 minutes left for the actual therapy time. I asked the driver if he would just stay since we would be back out from the appointment in 20 minutes, and he just gave me the dispatch phone number to call when ready for pickup. Upon completion of the appointment at 11:40am, we come out and the driver is nowhere to be found. Calling the One Access dispatch to locate a ride, they tell us transport is behind schedule and would arrive at 12:15pm....not really acceptable making a wheelchair patient wait 35 minutes in inclement weather. Unfortunately, 12:15pm rolls around, then 12:30pm....no driver. So I call Once Access again and they said the driver is on his way and should be there in about 15 to 20 minutes. Finally, the van rolls around the corner at 12:50pm -- mind you, the patient has waited for over an hour at this point -- and to our astonishment, it is the same driver from the morning! Instead of assigning another driver, One Access overloaded this driver with multiple rides which has cascaded making other patients late. The driver informed me that after he dropped us off, dispatch assigned him 2 more rides up to San Francisco. It would have made more sense to have him just wait 20 minutes instead of making the patient wait over an hour -- unacceptable. One of the worst transports experiences ever, both to and from! Go with America West -- they are always on time, provide great patient transport experience, drive excellently, and usually have 2 people to assist with wheelchair patients.

Awesome service! They picked up about 10 minutes early. They wheeled my dad into the van…read moreefficiently. We got to our appt at Kaiser SSF early, during which they just waited for us at Kaiser. Luckily Kaiser was able to see my dad much earlier, so we were actually back home by the time within an hour from pick up! This was our first time using wheelchair transport for my dad. What a convenience it was! We will definitely use them again.

Convenient, prompt and courteous drivers make JBL Medical Transport our "go-to" transportation for…read moremy father's travel to and from dialysis appointments. The vans seem to be clean and well serviced, and the drivers seem well versed in patient transportation needs. They wear proper PPE (gloves and masks as required), so everyone feels comfortable. On the rare occasion they are running late (due to freeway traffic/other), they call us to advise when they expect to arrive. So far, so happy!