This is my second time using SilverRide. Today they picked me up after a medical procedure that used sedation. The driver was very nice and drove safely. Highly recommend read more

This company fraudulently took my card info and charged an absurd amount for absolutely doing nothing. I tried to book their services, which they never provided. Later, they charged me for absolutely nothing. What's worse - they actually tried to justify it and called me a liar. I took that personal. Not only did my bank, but THEIR bank, launched an investigation. They both sided with me. This company is horrible, taking advantage of elderly/disabled. I attached a picture of the letter from my bank. read more

SilverRide - They charged my card without my permission. And made up random stories to justify it. Here's the letter after the investigation was done - Medical Transportation Near Me - San Francisco, California

Very poor service. Company takes advantage of those that are receiving government funded health programs. My son has been receiving counseling services once a week for one hour. Driver is always late, arriving 30 minutes sometimes 45 minutes late to a one hour meeting. When confronting the manager, he argues with you and calls to a liar. Extremely unprofessional. The trip home is much the same, waiting one hour after your appointment to get picked up. Don't use this service unless you want to be treated badly! read more

They never bothered to respond to inquiries regarding a ride. I needed a ride from a hospital to my home a sent in an email as well as filled out an on-line form. But they never bothered to respond to my inquiry. I followed up twice and still nothing. How unprofessional of them at a time of need and crisis. I will never use them unfortunately. Don't wasted your time for this awful company! read more

Right on time and the driver could not have been nicer! He was extremely patient having to wait for the hospital to discharge me.

Normally I'd give these folks a 5 star review, but I discovered a real flaw in their system. If silverRide takes early before opening appointments they need someone on call in case of problems with the pick up. I was confirmed for a 6am ride to a hospital for a heart procedure, BUT the driver did not show. No one was on duty but the answering service; they were of no help, just telling me they aren't open yet. Later I received a voicemail stating the driver's wife had an emergency at 2am that morning and could not show up. These things happen and I do hope the driver's wife is well, but not having a person on call for just such situations created a real problem. All it would take is one person on call from closing to opening to cure the problem. Otherwise, don't take early appointments. read more

Disappointing Experience as a Potential Driver I was excited about the possibility of working with this company, as their service genuinely fills an important need in our community. Unfortunately, the reality of their employment practices left me deeply disappointed. Financial Burden on Drivers: Despite being treated like an employee with extensive requirements, drivers are classified as independent contractors. You're expected to cover significant upfront costs including: * Live Scan fingerprinting fees * Vehicle inspection costs * A 6-hour course (paid out of your own pocket) * All gas and vehicle maintenance * Vehicle wear and tear These expenses add up quickly, yet you have no employee benefits or mileage reimbursement. Inadequate Training for Serious Responsibilities: The required course touches on healthcare topics, which is fine, but it's not genuine hands-on training for the physical transfer assistance you're expected to perform. This is concerning because: Misleading Job Description: I was initially told all clients would be ambulatory and capable of self-transfer. However, I later learned drivers are expected to perform intimate physical transfer assistance from wheelchairs to vehicles. This is: 1. A specialized skill requiring proper training (which isn't provided) 2. A significant liability concern 3. Beyond the scope of a standard transportation service 4. Not what was communicated during recruitment Lack of Professional Clarity: For a company that's been operating in the Bay Area for nearly 20 years, the casualness with which they handle sensitive personal information and unclear job expectations is concerning. The arduous onboarding process felt disorganized and unprofessional. My Concern for Clients: I want to emphasize: my disappointment is with the company's practices, not the clients who clearly need and deserve quality service. In fact, my concern is that this business model may not adequately protect either drivers or the vulnerable clients they serve. I hope this company reconsiders its employment structure and provides clearer, more honest job descriptions moving forward read more

My fiancé received a call back on a job he had applied for back in December. (He went through all the requirements before starting the job & then was told "nevermind") Fast forward to yesterday (2/29/24) in the afternoon he received a message asking if he'd still be interested. After talking it over we considered getting a van for him to do this (all of our current cars are too small, which was even mentioned initially) as we are both currently in the medical field and find this would be beneficial. However, as you can see he was given NO TIME to respond and ZERO patience to work with. She was told he is currently on call with his current job and would get back to her some time today. (He looked at vans for an hour last night, thanks for wasting his time...twice.) How unfortunate that a company with such a high turn over rate would be this unprofessional, lack patience and communicate so poorly. Just look at your reviews, you lost out on someone who CARES. read more

SilverRide - Medical Transportation Near Me - San Francisco, California

I would not recommend this company to anyone, Silverride drivers can only work if hours are available, sometimes I myself have experienced this is have to wait for hours to pop up and when they do it's only for like 4 hours and like 1-2 days a week that's not what I signed up for. So no if your thinking on being a Driver for Silverride I would think twice and do your research first read more

The service uses an answering service for booking pickups. I called the number given me by a nurse at my doctors office to schedule a ride following my surgery as It was recommended that I not use an Uber ride following surgery. The answering service misunderstood where I was when I arranged for a pickup the next day. After arriving at my surgery center the next day, the nurse called SilverRide to coordinate the time of pickup. It turns out the " answering service " misunderstood " where I was located and didn't actually connect me with the actual SilverRide service. When SilverRide was contacted by the hospital for coordination of my ride , they stated "they had called leaving a message and stated they didn't service the area where my hospital is located "( Marin County). The "answering service" led me to believe I had a ride scheduled. I checked later.... There was no message left by anyone! The service gets an " 0" from me. Tom Miller This is a serious flaw in a Ride Service provider not to have 24 service by phone. Should not be used for medical pickups read more

This got the job done, but I wasn't blown away. I had to get home from a medical procedure under anesthesia, and I didn't want to bother friends or family for a friend. Silverride recommended by the surgical center, so I used them. They fulfilled the primary function: they got me home. They also were able to tolerate it when my release from the surgical center was delayed by an hour. But I wasn't thrilled. The driver was late, about 40 minutes late, which wasn't ideal. Silverride didn't proactively let me know; I had to call the dispatcher, and when I called at 10 minutes after my appointment time, I was told the driver would be there in about 10 minutes. It was actually about 30 minutes. The driver went to the wrong location but fortunately a nurse was helpful in helping me find the driver. The ride was nothing more than an Uber/Lyft (except that the Uber/Lyft app is more reliable and provides more information about the location of the driver and the timing of the ride etc.) I don't really understand why the medical center prefers Silverride over Uber or Lyft; I saw no benefit that was apparent to me from Silverride, and they cost more ($50 flat rate). Seems like a holdover from some past practice. But if you have a requirement from a medical center to use non-emergency medical transport of some kind, Silverride could be an option. read more

I used this company twice recently, and both times were positive experiences. Drivers were prompt, friendly and helpful. Company was flexible with my changing pickup time on one occasion. Thank you! read more

Have used this service 3X now after a medical procedure required that i be picked up - by someone. Only one driver ensured I got up my stairs. The other 2 dropped me curbside like a bag of sand, then sped off. I find this SERIOUSLY UNHELPFUL when you need to be concerned about safe return hone. I contacted them re this. CRICKETS. Search elsewhere for safe transportation. read more

My mother in law was dropped off last Friday in front of our front door of our home without our knowledge. Driver did not call the family and allowed her to be there unattended. I'm very upset to see how someone can just leave an immobile elderly person in their wheelchair, alone at their house, knowing they are not able to move and tend for themselves. There should be a protocol in place, of what to do when scenarios like this happen. This is truly a liability factor. How about if she had fallen off her wheelchair, if she was dehydrated from the heat, or any random person could have easily robbed or hurt her and no one would have known. This company should retrain their drivers and inform them what the rules and regulations are. Truly unhappy & upset with their service. read more

I have used SilverRide 3+ times to pick me up from outpatient procedures and have never had the experience promised. Not only do they charge $40 to deliver me to my home which is less than a mile from the surgical center, but also they are always 15-30 minutes late. I've called each time to let them know and they continue to do nothing to improve the service. Today my experience was even worse. I called SilverRide when the driver was not there on time and the gentleman I spoke with said the driver was coming from an hour away - where he lives and will be 15 minutes late. I mentioned that this happens each time, and that's why I deliberately tell them to get me :15 early! He actually blamed the surgical center and said they said I would not be ready. I asked the front desk and she said that was false. I also mentioned to him that the drivers just drop me off on the sidewalk. He seemed horrified and said that they are paid to escort passengers from the car, help them unlock doors and continue up stairs. I said that has never happened. Well, today the driver dropped me off on the wrong street. A cross street, up a very high SF hill where stopping is illegal and there is no place to pull-over. I asked the driver why they weren't dropping me off at my address and they said it was the fault of GPS. So I had to hurry out of the car under anesthesia as we blocked a lane of traffic and then navigate a steep hill. AFTER SURGERY. I don't know why the surgery center uses them because I have mentioned lack of care before. The crappy thing is the surgical center won't let patients use UBER or Lyft, even though Uber has a special Uber Care ride you can request, where they actually assist the patient!!!! It's insane to pay $40 for a 5 minute ride and then be dumped off on the wrong street while under anesthesia. DO BETTER. read more

Silverride drivers are kind and friendly and almost always go above and beyond. I recommend this service to everyone I know.

This company only offers compact sedans for elderly transport and charge a premium price. They are only still in existence because old people don't know how to use Uber. They offer nothing a handicap person needs. No wheelchair entry. Literally only compact sedans, the worst type of car for transporting elderly and handicap. Might as well start offering motorcycles. read more

I called 4 days ahead of cancer surgery to guarantee a ride. Surgery was scheduled in a hospital 2 hours south. All phone calls to SilverRide responded with voicemail saying someone will answer your call in 24 hours. Within that 24 hours I was spammed by dozens of robocalls and unknown callers. SilverRide needs their drivers to call back with the SilverRide logo because my phone was on block unknown callers mode. None of those calls were from a local area code. My SilverRide confirmation' came in my email which was lost in dozens of junk email and donation pleas. At that time I was stressed about cancer surgery and needed to hear a confirmation from a human voice via phone call labeled SilverRide or a text confirmation. Day before surgery I panicked and begged a relative to take off work to pick me up from hospital. Just before his arrival a human voice called post op recovery nurse saying SilverRide was on the way. I cancelled and had to pay the SilverRide fee anyway. My nephew already drove from 2 hours away because I never got a SilverRide text confirmation or a human voice confirmation. I was charged the $45 fee after being stressed by cancer surgery and communication confusion with SilverRide. I AM 77 years old, it would have been helpful to know that this business has an app. I live 2 hours north of SilverRide. Communications might have been easier if SilverRide had an app. There is no app in my iPhone for SilverRide. read more

Poor communication between the company and drivers. Top management people are neglected with low business visions. Lots of issues within the organization that are hidden. read more

This was an okay company to work for but the last couple of month have been the worst ever since they got that new dispatcher Diana. She unprofessional has childish ways and has been creating a hostile work environment. She takes drivers off the schedule when she feel they aren't doing what she wants them to do or if they don't do a trip she but on there route that are an hour or so late. She doesn't answer the phone or send the phone numbers when you ask for then when you need to reach the client. I really don't understand how a company doesn't care and allow there business to be run like it is. SOMETHING MUST BE DONE. Diane is creating a hostile and stressful work environment and that's why folks are quitting. Wouldn't recommend anyone working here management doesn't care at all and then wonder why folks are quitting. read more

DO YOURSELF A FAVOR, DON'T HIRE THIS COMPANY......today, after having made a reservation and silver ride confirming, silver ride ignored me for 5.5 hours. pickup was supposed to be at 10:30 they finally arrived at 3:30pm. although they were notified i would be late, i (and the hospital) made no less then 6 calls trying to be picked up. dispatcher lied to my face 3 times saying they were on their way x3 and the hospital told them i would not be discharged x2 for an (outpatient procedure). even the driver said: "i trade stocks everyday, until they call me for a job, i was just called." 5.5 HOURS late- and they had the nerve to charge me. for a ride that is 4X the cost of calling a car. never again. read more

I needed to arrange transport for after a procedure. From the reservations team to my driver, I felt cared for. Thank you. Hire more drivers like Bob! read more

I paid $75 to be driven 4 miles and the driver was 30 mins late so I was just sitting outside the hospital. Could have used Uber for a quarter of the price and a more reliable timeframe. read more

This is a great caring and reliable service that will see you to your destination safe and sound when you need medical transportation home! Highly recommend! read more

Don't let the name discourage you! I'm nowhere near being in my prime with silvery locks. I had an elective surgery that was rescheduled due to the lift of COVID-19 restrictions. I didn't want to take to asking friends who were still sheltering-in-place. So, I did a Google search and found Silverides. They are very affordable, great service and they're insured and bonded as a ride after surgeries/doctors appointments, specifically by Kaiser. Believe me, I tried to state my case to my doctor to have an Uber pick me up and take me home after my surgery. I'm glad I found Silverides it was a great experience, especially after being so anxious and stressed as to who was going to pick me up. Diana my Sliverides' driver was on time, waiting to help me into the car, made sure I was comfortable, and we had the greatest conversation to boot! When I arrived at home she helped me out the car and took my belongings in. So, for anyone who lives solo and is having a heck of a time finding a ride after a surgery or doesn't want to inconvenience friends, or simply doesn't want anyone in your business! You know how friends and family can be! Silverides is definitely a great choice! read more

My doctor recommended Silver Ride as an option so I thought I'd try them out. I suggest calling the 1800# instead of using the online form-I didn't get a confirmation from the form but one phone call and my reservation was made and confirmed by email. My appointment was over at least 40 minutes earlier than expected but the driver was available to come when the receptionist called. The driver was polite, helped me to the car and to my door. I was very pleased with the service and have recommended Silver Ride to several friends. read more

After having a procedure at Kaiser Hospital, Richmond, I required a ride to my home in Richmond. Easy to schedule, convenient, and a reliable professional service. Rates are reasonable for level of service. read more

I booked them, was exposed to Covid and omicron the night before my scheduled colonoscopy, told to quarantine....I cancelled my colonoscopy with NO PROBLEM, these ...whatever's...brigands....charged me because they "didn't get" ,listen or care about two messages left with their service...... BLANK THEM!!!! I would rather go 5 miles north of sf and have a cheaper procedure, and a family member to do the scam of the ride, which I don't think they CAN, legally...if you leave their legal premises, the gastro people can always document you took an UBER, you have the UBER charge receipt.........for legal responsibility on ME, not the "caring" ride service, they are only the venal company charging for untaken rides, they have NOTHING to do with any legal responsibility except not getting in a wreck while you are IN THEIR VEHICLE,,,when you step out, you're on your own when your sole touches the pavement... No flexibility here whatsoever, HOW could you trust these people with a loved one if you can't trust them not to SCREW YOU FOR FORTY BUCKS when you're exposed to COVID/Omicron and FLU...what about their driver's safety.....screwy, and I don't do screwy well, because from THEIR OWN ACTIONS, they expect you to lie and have the colonoscopy and expose everyone involved Willy NILLY, because they want their coins.......that is my own personal interpretation of the inferral they gave me to just take the exposing ride, no one in the chain matters but their accountants...not the driver not the other patients in the van load, not the doctor's FRont of House staff, the nurses, AND THE DOCTORS THEMSELVES, are you doctors reading and listening to this? The aftercare can expose everyone who has fought so hard to stay safe for over two years because their lack of empathy or taking the time to check with the other hospital about the exposure..... The previous review is my personal opinion, and mine only, about the treatment these brigands gave me. Make your own call on your safety and your aged parents.........from this pandemic, in their hands read more

I'm not quite a senior, but the surgery center required a ride back that didn't include me driving and after having anesthesia, SilverRide was not only a good choice, but the best one. I was met by the head of operations of SR after my procedure. Service is professional and courteous offering door-to-door service that provided a safe alternative to cabs and even UBER'S beta assisted service. SR screens all drivers that includes an extensive background check, drug screening and driving history. You're not going to get this with UBER of LIFT who will hire any warm body to transport you. I'll be using SilverRide again and highly recommend them! read more

SilverRide - SilverRide to the rescue - Medical Transportation Near Me - San Francisco, California

I love that the provide a service that takes you home from the hospital. This is especially valuable when you have a small procedure and don't want to bother friends or family. read more

STAY AWAY from the driver job. It is a scam & an illusion. You will end up driving your own car to the ground by driving ALLL day. In a few weeks, your tires will be bold & end up paying for it out of your own pocket. They will NOT add your hours & mileage accurately. Their numbers are always smaller than your records. If you stand up & question their shady practice, they will fire you. And they will withhold your wages from your last pay. The trainer, Jeff Bozz, will not keep his word & under deliver all his promises. The most unprofessional & immature group of people I've seen. read more

Sadly i could not give them zero stars after 3 phone calls they finally arrived an hour and a half after their scheduled arrival. And for this service they billed me $50 for a $10 Lyft ride. However I did learn from this experience that it is possible to sign a release from the Kaiser and not have to wait for an over priced ride. (a process I was in when they showed up) read more

THANK YOU, SilverRide, for making my post colonoscopy ride home experience SO easy! Booking was so simple and everything was explained up front. I loved how sensitive their employees were to my potential needs. When I arrived to my procedure I felt 100% confident that I would get home safely afterward. It was such a relief to have one less thing to worry about. We actually ended early the day of. The communication that happened between SilverRide and the Endoscopy nurses at UCSF was fantastic. Even they commented on how impressed they were. I didn't have to do or think about anything. Like magic, it just all happened. Howard was waiting right outside the hospital for me. (UCSF Covid protocol meant being wheeled to the car by a nurse.) Howard was an absolutely wonderfully pleasant driver. I was mildly sedated still when I entered the car and felt so safe, comfortable and taken care of during my ride. When we arrived at my building, I assured Howard that I was ok enough to exit the car on my own. He reminded me that I was his responsibility. That was icing on the cake! SilverRide's pricing is very very fair for the quality of service they provide. I highly recommend this company. I would entrust them with a loved one any day of the week. PS I am not a senior citizen. This company is truly for everyone! read more

I had all the credentials needed to work with this company as I have been doing this kind of work for 2 years. However the person who did my phone interview was as rude as possible as it was a one way conversation. I had questions about the position and the only thing she was interested in was to hear herself spit out all the rules and requirements. I chose not to drive for this company and continue with my current one. If they treat the future drivers that way I can't image how the treat their clients. read more

Horrible customer service. and my doctor recommended them. after speaking to the answering service and requesting a ride., they only called back once spoke to Christina she sounded like she didn't know what she was doing quoted 2 prices after putting me on hold I agreed on the price 120.00 she took my credit card number and said I would receive a confirmation email that never happened. I waited a day no email.,I called them left a message never received a call or email Back. At this point I thought this was a scam. The nurses called them the day of the needed ride and told me no reservation was made. my doctor had to authorize UBER. I was extremely embarrassed. My doctor is also aware of their business practices. This is what I had to deal with when I'm in recovery. read more

I needed someone to pick me up after a procedure and Silver Ride was recommended by my MD's office. My driver, Mark( I think that was his name...sorry if I forgot!), arrived on time and got me home in no time. His car was clean and he was very professional. He kept me entertained with conversation and made me feel at ease. As many other YELPERs have stated, this is NOT just for senior citizens. This a ride-service for anyone needing service to and from medical appointments and/or outpatient surgery centers. Very convenient, reliable and reasonably priced. Would highly recommend! read more

My doctor's office recommended that I book SilverRide in advance for transportation back home after outpatient surgery. I had never used them prior or heard of them, but took the recommendation. I was not sure exactly what time I would be out of surgery, and did not want to impose on family or friends to sit around and wait in S.F. for a trip back to Marin. The nurse at the doctor's office communicated directly with SilverRide after my surgery. I was picked up on time and in front of the surgery center. I explained to the driver that I can get nauseous and car-sick after anesthesia. The driver was so very kind. He took side roads to keep me out of stop & go heavy traffic, which he thought may make me uncomfortable. I was so grateful. On time, smooth ride, gentle and kind driver. I will definitely use them again -- 5 star recommendation! read more

Very grateful for this service. Fast, efficient, easy to book, takes credit card, reliable and discreet.

Horrible service.The person answering the phone named Denise after I paid 50 dollars in advance said she couldn't guarantee me a ride home.My destination was approximately 10 blocks.there are far better medical transport services in the area to use The driver refused to give me the name of a manager that I could speak with about what had occurred. read more

I live in Redwood City and have used Silver Ride twice for transportation to and from surgery services up in Marin County. I just called in for a third time, and realized I hadn't Yelped yet. Can't say enough good things about them. The drivers are incredibly nice, professional, and helpful. Traffic is always a challenge in the bay area, but I've arrived and departed with time to spare. Then there's the price. Wow, each time I've been pleasantly surprised at how economical this service is. A ride from RWC to Greenbrae could have cost a lot... but didn't. Surgery is a stressful time, and Silver Ride removes some of the potential issues. Highly recommended. read more