Bay City Medical is the transport company you've been looking for!…read more Ray helped with a transport for my mother. 10/10, no notes. Exactly the level of professionalism, positivity, and can do attitude you'd want in any transport like this. They are now locked in my contact list for ALL FUTURE TRANSPORT.

5 Stars - Outstanding First-Time Medical Transport Experience - Highly Recommend!…read more I'm a 77-year-old Bay Area resident who had never needed an ambulance or medical transport in my life--until a sudden, completely disabling flare-up of osteoarthritis and severe gout left me unable to move from my bed. The thought of arranging transport to the ER felt overwhelming and a little scary. We called Bay Area Medical Transport at 6:30 AM for a ride to UCSF Parnassus, and they arrived right on time. From the very first moment, the entire process was frictionless, professional, and reassuring. The team was knowledgeable, calm, and completely at ease handling the transfer. Their stairchair technology was truly amazing--it made what could have been a difficult and painful process feel safe and smooth. They were hyper-conscientious about my security, safety, and comfort every step of the way. After spending the entire day at UCSF for testing, I needed a ride home and didn't hesitate to call them again. Raymond was the one who picked me up, and he was an absolute 5-star professional--consummate, caring, and incredibly knowledgeable. He made the return trip just as comfortable and stress-free as the first. As a complete first-timer with medical transport, I couldn't have asked for better care. I would absolutely recommend Bay Area Medical Transport (and Raymond in particular) to anyone who needs reliable, compassionate service--whether it's your first time or you simply want the best in the Bay Area

My father's assisted living facility coordinated with Aero Med Transport to transport my elderly…read morefather for his appointment at the UCSF Medical Center-Parnassus Campus. Manny actually picked him up earlier than I expected, but better early than late. Manny subsequently picked up my dad at 1200 hours as agreed. Everything went smoothly.

Manny is very helpful and communicative. He provided excellent care with transporting my grandma…read morewho is disabled from the second floor of an apartment building with no elevator. Scheduling with him was easy. He showed up on time on the day of service. I'd recommend him to anyone who needs help with medical transportation.

Awesome service! They picked up about 10 minutes early. They wheeled my dad into the van…read moreefficiently. We got to our appt at Kaiser SSF early, during which they just waited for us at Kaiser. Luckily Kaiser was able to see my dad much earlier, so we were actually back home by the time within an hour from pick up! This was our first time using wheelchair transport for my dad. What a convenience it was! We will definitely use them again.

Convenient, prompt and courteous drivers make JBL Medical Transport our "go-to" transportation for…read moremy father's travel to and from dialysis appointments. The vans seem to be clean and well serviced, and the drivers seem well versed in patient transportation needs. They wear proper PPE (gloves and masks as required), so everyone feels comfortable. On the rare occasion they are running late (due to freeway traffic/other), they call us to advise when they expect to arrive. So far, so happy!

Don't let the name discourage you! I'm nowhere near being in my prime with silvery locks…read more I had an elective surgery that was rescheduled due to the lift of COVID-19 restrictions. I didn't want to take to asking friends who were still sheltering-in-place. So, I did a Google search and found Silverides. They are very affordable, great service and they're insured and bonded as a ride after surgeries/doctors appointments, specifically by Kaiser. Believe me, I tried to state my case to my doctor to have an Uber pick me up and take me home after my surgery. I'm glad I found Silverides it was a great experience, especially after being so anxious and stressed as to who was going to pick me up. Diana my Sliverides' driver was on time, waiting to help me into the car, made sure I was comfortable, and we had the greatest conversation to boot! When I arrived at home she helped me out the car and took my belongings in. So, for anyone who lives solo and is having a heck of a time finding a ride after a surgery or doesn't want to inconvenience friends, or simply doesn't want anyone in your business! You know how friends and family can be! Silverides is definitely a great choice!

This company fraudulently took my card info and charged an absurd amount for absolutely doing…read morenothing. I tried to book their services, which they never provided. Later, they charged me for absolutely nothing. What's worse - they actually tried to justify it and called me a liar. I took that personal. Not only did my bank, but THEIR bank, launched an investigation. They both sided with me. This company is horrible, taking advantage of elderly/disabled. I attached a picture of the letter from my bank.

My son was hit by a car as he was walking and now is quadrapalic. The last 2 years has been a…read morenightmare with transportation companies! We got a referral for one access and Raul & Erin were the the transporters that have showed up not just 1 time, a handful of times. Each time I go with my son to his appointments and Raul & Erin are on top of their responsibilities! I want to thank them for going above and beyond with making sure they load my son into the van correctly, they make sure they move him onto the gurney patiently and correctly., they always take their time and are always in good spirits. I would love for those 2 to be our always guys to help transport my son. THANK YOU RAUL & ERIN

I usually don't like to give one star reviews to businesses, but I had to share my terrible…read moreexperience with One Access. The driver himself was pleasant enough but the dispatch team was horrible in that they sent this driver all over the Bay Area instead of logistically concentrating him to the Peninsula. The patient had an appointment at San Bruno Kaiser at 10:45am so the pickup time was slated for 10:15am to accommodate the 14 minute ride time. Inexplicably, the ride didn't show up until 10:55am, even with repeated calls to One Access. The driver apologized for being late, blaming dispatch for sending him to Los Gatos for his prior patient ride. Worse yet, the driver had no partner, so loading a wheelchair patient solo took extra time. Unfortunately, we arrived for the patient's 10:45am appointment at 11:20am, leaving only about 15 to 20 minutes left for the actual therapy time. I asked the driver if he would just stay since we would be back out from the appointment in 20 minutes, and he just gave me the dispatch phone number to call when ready for pickup. Upon completion of the appointment at 11:40am, we come out and the driver is nowhere to be found. Calling the One Access dispatch to locate a ride, they tell us transport is behind schedule and would arrive at 12:15pm....not really acceptable making a wheelchair patient wait 35 minutes in inclement weather. Unfortunately, 12:15pm rolls around, then 12:30pm....no driver. So I call Once Access again and they said the driver is on his way and should be there in about 15 to 20 minutes. Finally, the van rolls around the corner at 12:50pm -- mind you, the patient has waited for over an hour at this point -- and to our astonishment, it is the same driver from the morning! Instead of assigning another driver, One Access overloaded this driver with multiple rides which has cascaded making other patients late. The driver informed me that after he dropped us off, dispatch assigned him 2 more rides up to San Francisco. It would have made more sense to have him just wait 20 minutes instead of making the patient wait over an hour -- unacceptable. One of the worst transports experiences ever, both to and from! Go with America West -- they are always on time, provide great patient transport experience, drive excellently, and usually have 2 people to assist with wheelchair patients.

I am writing this review on behalf of my mom. After being…read morereleased from the hospital today, she needed assistance getting into her home due to mobility challenges following a recent surgery. Your team met her at her house and helped her safely navigate the stairs using a chair lift. She could not be happier with the kind, professional, and caring team that helped her. There were two gentlemen assisting her--one was named Cameron and one named William. Both were absolutely fantastic. They were at her home between approximately 2:00 and 2:30 p.m., and I mention that in hopes that both individuals receive the recognition they deserve for their outstanding care and professionalism. They made sure my mom felt safe and comfortable throughout the entire process. They were quick and efficient while also being incredibly careful, checking on her frequently and asking if she was okay each time the chair lift moved. Their compassion and attention to detail made a stressful day so much easier for her. She said if she could give 10 stars, she would! She also wanted to mention that she would absolutely recommend your company to anyone in need of transportation or mobility assistance. She specifically asked me to leave a 5-star review because she doesn't use social media very much herself. Please make sure these two gentlemen receive the recognition they deserve, along with a huge thank you from our family. They made a tremendous impact on my mom during a difficult time, and their kindness was also a great help to my aunt and dad. Thank you for your professionalism, compassion, and outstanding service. We are truly grateful. One more thing to note, my aunt did not want me to forget about Serene (possibly the dispatcher or whoever answers the phones) she said she was extremely patient with her, kind , very helpful and just overall made her experience in getting the transportation for my mom that much better . Thank you Serene :)

Used this service twice now. Very caring and supportive. Prompt arrival. Provided wheelchair upon…read morerequest as well as helpon steps in and out of house Friendly and courteous. Will definitely use them again.

We used this service recently to move our loved on from the hospital to his assisted living…read moreresidence. Peninsula Hospital provided their info and, since we had no time to research, we ok'd this service provider. They did a good job in moving him, however we were asked to pay right there and then and by cash, if possible. I couldn't. They then suggested a check. We obviously were in crisis mode away from home and had no checks available. They then took a photo of my debit card (!!) and said they'd erase it after use. They then hit me up for a tip - while my dad was still on the transport gurney! Flustered, I said "OK, add 20". She said "20%?". Wow. Who does this?? If they'd invoiced me, which is traditional, this would be a 5 star review. BUT, no one appreciates being hit up for a tip in a crisis... Just be aware of heir business practices with you make a referral or choose a service.

Extremely Reliable. Very easy to schedule. Ask for Lulu…read more The drivers are extremely friendly.

The service I usually use was unresponsive today, so I tried Yesu. The driver was able to pick up…read moremy relative within 90 minutes of my first call, retrieving her from her hospital room using Yesu's wheelchair and safely delivering her to her apartment in her assisted living facility. He even helped ensure that some belongings that I noted came home with her. The price was significantly higher than the other service, but they were timely, efficient, friendly, and accommodating in adjusting the price after a miscommunication with the hospital. I can strongly recommend based on this experience!

Outstanding service and a truly professional experience! He consistently goes above and beyond to…read moreensure my grandmother has safe, comfortable transportation to her doctor's appointments. His passion and care really show in his work. We're very grateful--thank you for your kindness and dedication!