Medical transportation for my mother in law was needed as she was heading home from the hospital…read more The service and care was excellent from the initial call to the final placement in her bed.

As a hospice social worker I frequently have to arrange transportation for my patients. That means…read morefinding someone who can provide not only safe travels but also make sure they are comfortable. St. Mark is the absolute best! They are always so attentive and reliable, truly go above and beyond. Thank you for always making sure things are seamless!

Bay City Medical is the transport company you've been looking for!…read more Ray helped with a transport for my mother. 10/10, no notes. Exactly the level of professionalism, positivity, and can do attitude you'd want in any transport like this. They are now locked in my contact list for ALL FUTURE TRANSPORT.

5 Stars - Outstanding First-Time Medical Transport Experience - Highly Recommend!…read more I'm a 77-year-old Bay Area resident who had never needed an ambulance or medical transport in my life--until a sudden, completely disabling flare-up of osteoarthritis and severe gout left me unable to move from my bed. The thought of arranging transport to the ER felt overwhelming and a little scary. We called Bay Area Medical Transport at 6:30 AM for a ride to UCSF Parnassus, and they arrived right on time. From the very first moment, the entire process was frictionless, professional, and reassuring. The team was knowledgeable, calm, and completely at ease handling the transfer. Their stairchair technology was truly amazing--it made what could have been a difficult and painful process feel safe and smooth. They were hyper-conscientious about my security, safety, and comfort every step of the way. After spending the entire day at UCSF for testing, I needed a ride home and didn't hesitate to call them again. Raymond was the one who picked me up, and he was an absolute 5-star professional--consummate, caring, and incredibly knowledgeable. He made the return trip just as comfortable and stress-free as the first. As a complete first-timer with medical transport, I couldn't have asked for better care. I would absolutely recommend Bay Area Medical Transport (and Raymond in particular) to anyone who needs reliable, compassionate service--whether it's your first time or you simply want the best in the Bay Area

This is my second time using SilverRide. Today they picked…read moreme up after a medical procedure that used sedation. The driver was very nice and drove safely. Highly recommend

This company fraudulently took my card info and charged an absurd amount for absolutely doing…read morenothing. I tried to book their services, which they never provided. Later, they charged me for absolutely nothing. What's worse - they actually tried to justify it and called me a liar. I took that personal. Not only did my bank, but THEIR bank, launched an investigation. They both sided with me. This company is horrible, taking advantage of elderly/disabled. I attached a picture of the letter from my bank.

I usually don't like to give one star reviews to businesses, but I had to share my terrible…read moreexperience with One Access. The driver himself was pleasant enough but the dispatch team was horrible in that they sent this driver all over the Bay Area instead of logistically concentrating him to the Peninsula. The patient had an appointment at San Bruno Kaiser at 10:45am so the pickup time was slated for 10:15am to accommodate the 14 minute ride time. Inexplicably, the ride didn't show up until 10:55am, even with repeated calls to One Access. The driver apologized for being late, blaming dispatch for sending him to Los Gatos for his prior patient ride. Worse yet, the driver had no partner, so loading a wheelchair patient solo took extra time. Unfortunately, we arrived for the patient's 10:45am appointment at 11:20am, leaving only about 15 to 20 minutes left for the actual therapy time. I asked the driver if he would just stay since we would be back out from the appointment in 20 minutes, and he just gave me the dispatch phone number to call when ready for pickup. Upon completion of the appointment at 11:40am, we come out and the driver is nowhere to be found. Calling the One Access dispatch to locate a ride, they tell us transport is behind schedule and would arrive at 12:15pm....not really acceptable making a wheelchair patient wait 35 minutes in inclement weather. Unfortunately, 12:15pm rolls around, then 12:30pm....no driver. So I call Once Access again and they said the driver is on his way and should be there in about 15 to 20 minutes. Finally, the van rolls around the corner at 12:50pm -- mind you, the patient has waited for over an hour at this point -- and to our astonishment, it is the same driver from the morning! Instead of assigning another driver, One Access overloaded this driver with multiple rides which has cascaded making other patients late. The driver informed me that after he dropped us off, dispatch assigned him 2 more rides up to San Francisco. It would have made more sense to have him just wait 20 minutes instead of making the patient wait over an hour -- unacceptable. One of the worst transports experiences ever, both to and from! Go with America West -- they are always on time, provide great patient transport experience, drive excellently, and usually have 2 people to assist with wheelchair patients.

Horrible, horrible, horrible. This is now the second time this firm has screwed up a very…read moreimportant medical appointment for a client that desperately needed to get this appointment. What is worse is that the firm doesn't have a back up in case a drive may be running late. The ride was for 1:30 and they didn't call to say they were running behind until almost 2:00P. Then they said they couldn't make it until an hour later. Horrible, horrible. I filed complaints with Kaiser and other firms as well. This firm is NOT to be trusted.

Onward has a very warm and kind approach to their drivers. I had the opportunity to meet the owner…read moreand the conversation was exciting and visionary. I was drawn in to drive for Onward right away. As a driver for the rideshare community since 2013. I have driven over 12700 passengers. This community has taught me quite of few things about the rideshare companies and how to serve riders. Onward Rides is a great company to drive for. If you love serving the mature population then I recommend you become a driver for Onward Rides. Founder Boss Mobility Network LLC

For some reason the hospital forbid me from using a Lyft or Uber to get a ride home from my…read moreprocedure but Onward was indistinguishable from those services but is over 4x the price. I'm pretty sure I made it clear that I was to be escorted into my apartment after drop-off, but when I asked my rider where he was going to park, he was confused and just dropped me off. What's the point? Going to push back about the Lyft/Uber thing the next time I have a procedure that forbids it.

I had a very disappointing experience with this medical transportation company. My father and I…read morewere left waiting over two hours for a pickup, with little communication throughout the delay. As a result of the long wait, my dad was left exhausted and fatigued, which is especially concerning given that this is a medical transport service. When you're dealing with medical appointments--particularly for seniors or people with health challenges--timeliness and reliability are critical, not optional. We planned our day around this pickup, only to be left sitting and wondering when (or if) the vehicle would arrive. What made it worse was the lack of accountability. Calls to check on the status were vague, and no apology was offered for the excessive wait. Medical transport companies should understand how physically taxing these situations already are. Unfortunately, this experience added unnecessary stress and fatigue. I would strongly recommend looking elsewhere if punctuality, communication, and patient care matter to you.

I work at a retirement community in Emeryville. We called this company for a last minute pick up…read more I was in a panic and scrambling to find a ride home for my resident. I am SO glad I landed in the capable and caring arms of Centurion Medical Transport. From the very first call to this day...months later, I have been very impressed and completely satisfied with the professionalism and punctual service provided. I cannot recommend this company enough. They have been a dream to work with...I look forward to many more months of exceptional service. We appreciate the entire team at Centurion. Keep up the great work. I forgot to mention that they remembered my resident from transporting him years ago! I was impressed!

The transport was called by Kaiser and it was a ghetto family van with kid decorations on one side…read morelike it was their family van. The guy who picked me up was like 80 years old and the driver was a woman of petite built. I was scared that they would drop me as they took me up the stairs. The worst thing is that they asked for me to pay cash for the ride. I was not informed by Kaiser I would have to pay for my ride. When I didn't have cash, the women threatened to take me back to the hospital like that would scare me when I was already home. So rude. It was the worst experience coming out of the hospital.

I have used JJ Transport many times over the last two years and found them to be very good at…read moregetting me in my wheelchair to my medical appointments in SF and SSF from various locations in the Bay Area such as the skilled nursing facility that I was at in SF and the board and care facility in Redwood City that I spent some time in as well my home in Contra Costa County. Prices were lower than competitors and they were always on time.

I am writing this review on behalf of my mom. After being…read morereleased from the hospital today, she needed assistance getting into her home due to mobility challenges following a recent surgery. Your team met her at her house and helped her safely navigate the stairs using a chair lift. She could not be happier with the kind, professional, and caring team that helped her. There were two gentlemen assisting her--one was named Cameron and one named William. Both were absolutely fantastic. They were at her home between approximately 2:00 and 2:30 p.m., and I mention that in hopes that both individuals receive the recognition they deserve for their outstanding care and professionalism. They made sure my mom felt safe and comfortable throughout the entire process. They were quick and efficient while also being incredibly careful, checking on her frequently and asking if she was okay each time the chair lift moved. Their compassion and attention to detail made a stressful day so much easier for her. She said if she could give 10 stars, she would! She also wanted to mention that she would absolutely recommend your company to anyone in need of transportation or mobility assistance. She specifically asked me to leave a 5-star review because she doesn't use social media very much herself. Please make sure these two gentlemen receive the recognition they deserve, along with a huge thank you from our family. They made a tremendous impact on my mom during a difficult time, and their kindness was also a great help to my aunt and dad. Thank you for your professionalism, compassion, and outstanding service. We are truly grateful. One more thing to note, my aunt did not want me to forget about Serene (possibly the dispatcher or whoever answers the phones) she said she was extremely patient with her, kind , very helpful and just overall made her experience in getting the transportation for my mom that much better . Thank you Serene :)

Used this service twice now. Very caring and supportive. Prompt arrival. Provided wheelchair upon…read morerequest as well as helpon steps in and out of house Friendly and courteous. Will definitely use them again.