This business is our go-to for my wheelchair bound mom's transport for medical appointments. They…read moreare punctual, friendly and flexible. Thank you!!

Mike and his company are reliable and do a great job. We got to my dad's appointment and back in no…read moretime. Thank you.

David was great, he transported my 95 year old, very frail and wheelchair bound mother to a church…read moreservice and family get-together. He was very gentle and patiently explained to her what he was doing as he used the wheelchair lift and secured her wheelchair in the van. He is a very careful and courteous driver and ensured her safety and comfort at all times during the trip. I truly appreciate David's professionalism, and his kind and patient demeanor. If you are in need of medical/wheelchair transport, I highly recommend DJM.

I work at a skilled nursing facility and I highly recommend DJM medical transport. We have mostly…read moreused their wheelchair transportation service to take our patients to and from medical appointments. I like how responsive David is even during weekends and weeknights! He is usually able to help in a pinch....and is always on time for pickups! What I think sets him apart though is his utmost professionalism while maintaining a friendly demeanor. Our patients can attest to this. I have one patient tell me he liked how he was able to talk to David about a range of stuff during the drive to his appointment that he requested to use his wheelchair service again for his discharge home. This comment stuck with me because it's the first time I heard a patient compliment a transportation service provider (and it was the first of many!). I think David is fairly new to this business, but if he keeps doing what he's doing, I see great potential for expansion! Let's support a small business owner :)

My family and I use united medical to transport our uncle to and from his doctor appointments…read more United and Osman are very professional, personable, and always ensure my uncle is comfortable when he is transported. In an area filled with big corporations, it is nice to see and support a family owned operation. I will continue to use United and recommend them to anyone who needs medical transport.

I had a need for last minute transportation for my disabled father to a very important appointment…read more I called UMS and was very impressed with the customer service I received. Osman was able to provide convenient and safe transportation for my father and me on very short notice. I appreciated his professionalism and help so much, and I would definitely recommend him to anyone in the area.

Bay medic was contracted through modivcare to be my mother Isabel Tienda's transportation…read more I'm very happy with their service, they have been so friendly and take care of my mother when she is in their care. My sister Linda (not sure what happened) she lives with our mother and I guess the first morning crew that came she don't really like. When I asked what the issues was she just said they didn't seem very friendly (I wasn't there so I don't know) but then again my sister will pick any little thing about something not to like someone. As long as you're taking care of our mother and good to her (yes please be friendly with the family) but I do understand if someone is not bright eyed and bushy tailed at 5 am. I've never came across anyone who wasn't friendly when I'm there and they drop her off. They're always mentioned how appreciative they are that we have this long white thing that helps carry out mother that we put under the sling. I told my sister to use that so it makes it easier for them to pick up our mom! They always ask us if we need help with anything else after they help out her in her hospital bed. The people who came on Monday helped us turn her in bed and they don't have to do that. They really go above and beyond. I'm happy that they were contacted with my mom because she needs a gurney for now to go to dialysis due to her having a stage 4 pressure ulcer she got from her stay at a rehabilitation and the hospital. The contract ends on the 31st but I hope they are able to pick up another one through modivcare because my mom will still need a gurney. Or if we get another company that has drivers like bay medic I would be fine with that. I didn't even realize they were in concord. I live here in concord and my mother is in Hayward. So when I come down to help take care of her I only see the 2nd crew that comes. I appreciate your drivers and how friendly and helpful they are. Thank you for helping my family and making my mom comfortable while you transport her. Every time you drop her off she always says thank you to the drivers. I appreciate you guys! Thank you again for making this a pleasant experience for my mother and my family. For going above and beyond. Side note: my sister Linda is the one with the shaved head on the sides. She's kinda particular about things if she says to do something one way and it's not done she gets a little sensitive about it so I'm guess that's probably what happened but I'm not sure. I know my experience with you guys has been great. I just mentioned this because I witnessed when one day they brought out mother she asked them to do feet first (it doesn't matter) as long as she gets on the room but I saw she got annoyed and they didn't do anything wrong.

The drivers were caring and very professional. They moved decisively but also with great care. I…read morehad never been transported in an ambulance, so I was nervous and concerned. However, the drivers were so professional that I felt at ease. They told me what was going to happen before we proceeded. While they always moved with a purpose, they were careful to always be safe. I had a great experience!

I am writing this review on behalf of my mom. After being…read morereleased from the hospital today, she needed assistance getting into her home due to mobility challenges following a recent surgery. Your team met her at her house and helped her safely navigate the stairs using a chair lift. She could not be happier with the kind, professional, and caring team that helped her. There were two gentlemen assisting her--one was named Cameron and one named William. Both were absolutely fantastic. They were at her home between approximately 2:00 and 2:30 p.m., and I mention that in hopes that both individuals receive the recognition they deserve for their outstanding care and professionalism. They made sure my mom felt safe and comfortable throughout the entire process. They were quick and efficient while also being incredibly careful, checking on her frequently and asking if she was okay each time the chair lift moved. Their compassion and attention to detail made a stressful day so much easier for her. She said if she could give 10 stars, she would! She also wanted to mention that she would absolutely recommend your company to anyone in need of transportation or mobility assistance. She specifically asked me to leave a 5-star review because she doesn't use social media very much herself. Please make sure these two gentlemen receive the recognition they deserve, along with a huge thank you from our family. They made a tremendous impact on my mom during a difficult time, and their kindness was also a great help to my aunt and dad. Thank you for your professionalism, compassion, and outstanding service. We are truly grateful. One more thing to note, my aunt did not want me to forget about Serene (possibly the dispatcher or whoever answers the phones) she said she was extremely patient with her, kind , very helpful and just overall made her experience in getting the transportation for my mom that much better . Thank you Serene :)

Used this service twice now. Very caring and supportive. Prompt arrival. Provided wheelchair upon…read morerequest as well as helpon steps in and out of house Friendly and courteous. Will definitely use them again.

I've worked with Gary previously and today Alexis was super helpful. They were great communicators…read more Clear and helpful very step of the process. I've returned to use AAA Transit for the last few years and will continue to use and prefer to use them as long as I can. Highly recommended for wheelchair access transportation. High level of care and attention.

We have been using AAA Transport for my mother for about 6 months now. We have used Gary to…read moretransport my mom from rehab to appointments, and from her assisted living to appointments. My mom feels safe and well cared for with AAA Transportation and that's all I needed to hear. They have been accommodating and go above and beyond and treat my mother with respect. We have used similar services in the past and sadly I cannot say the same flood things about them.

I would like to take a moment to recognize and sincerely thank Ian Hanary, Ryan Koontz, and Joseph…read moreGeren for the exceptional care they provided during my transport from Santa Teresa Kaiser to Santa Clara Kaiser for an important procedure. From the moment they picked me up, they were professional, kind, compassionate, and experienced. They made both my mom and me feel safe, comfortable, and reassured throughout the entire journey. Their calm and caring approach made a difficult and stressful situation much easier for us. Their hard work, dedication, and commitment to providing excellent care truly deserve recognition. I am incredibly thankful for each of them and the way they treated us with such kindness and respect. Thank you, Ian, Ryan, and Joseph, for going above and beyond and for making us feel that we were in good hands every step of the way.

intentionally gave me hypothermia because they thought i smoked bad marijuana. i had not smoked any…read moremarijuana. I had severe vertigo from using a vr headset. They then forced me to sign something or they wouldn't let me out of the ambulance. couldn't file a complaint or get any information because noone would pickup the phone or call back if a messege was left.

My son was hit by a car as he was walking and now is quadrapalic. The last 2 years has been a…read morenightmare with transportation companies! We got a referral for one access and Raul & Erin were the the transporters that have showed up not just 1 time, a handful of times. Each time I go with my son to his appointments and Raul & Erin are on top of their responsibilities! I want to thank them for going above and beyond with making sure they load my son into the van correctly, they make sure they move him onto the gurney patiently and correctly., they always take their time and are always in good spirits. I would love for those 2 to be our always guys to help transport my son. THANK YOU RAUL & ERIN

I usually don't like to give one star reviews to businesses, but I had to share my terrible…read moreexperience with One Access. The driver himself was pleasant enough but the dispatch team was horrible in that they sent this driver all over the Bay Area instead of logistically concentrating him to the Peninsula. The patient had an appointment at San Bruno Kaiser at 10:45am so the pickup time was slated for 10:15am to accommodate the 14 minute ride time. Inexplicably, the ride didn't show up until 10:55am, even with repeated calls to One Access. The driver apologized for being late, blaming dispatch for sending him to Los Gatos for his prior patient ride. Worse yet, the driver had no partner, so loading a wheelchair patient solo took extra time. Unfortunately, we arrived for the patient's 10:45am appointment at 11:20am, leaving only about 15 to 20 minutes left for the actual therapy time. I asked the driver if he would just stay since we would be back out from the appointment in 20 minutes, and he just gave me the dispatch phone number to call when ready for pickup. Upon completion of the appointment at 11:40am, we come out and the driver is nowhere to be found. Calling the One Access dispatch to locate a ride, they tell us transport is behind schedule and would arrive at 12:15pm....not really acceptable making a wheelchair patient wait 35 minutes in inclement weather. Unfortunately, 12:15pm rolls around, then 12:30pm....no driver. So I call Once Access again and they said the driver is on his way and should be there in about 15 to 20 minutes. Finally, the van rolls around the corner at 12:50pm -- mind you, the patient has waited for over an hour at this point -- and to our astonishment, it is the same driver from the morning! Instead of assigning another driver, One Access overloaded this driver with multiple rides which has cascaded making other patients late. The driver informed me that after he dropped us off, dispatch assigned him 2 more rides up to San Francisco. It would have made more sense to have him just wait 20 minutes instead of making the patient wait over an hour -- unacceptable. One of the worst transports experiences ever, both to and from! Go with America West -- they are always on time, provide great patient transport experience, drive excellently, and usually have 2 people to assist with wheelchair patients.

Josh and Gabriel were extremely accommodating in so many ways, especially with last-minute changes…read moreto help care for my mother's motion sickness in the car. I highly recommend them.

Ability non-emergency medical transportation has provided excellent service for my mom. They often…read morewait in the parking lot during her appointments. Having such a reliable transportation partner makes things so much easier. Thank you!