Very upsetting seeing that this is a medical transportation service with how their drivers are! While driving home I had one of their vehicles make a left turn as I made a left turn and he turned into my lane. So I honked at him since I could have hit him. Then when we were parallel he rolled down his window and screamed at me calling me a b**** over and over again! I'm sorry but if you're in the medical transport business I would controll the road rage! read more

My 85 year old mother uses Trinity for transport to and from her nursing facility to dialysis on Monday Wednesday Friday of EVERY week. The dialysis nurses sit with my mom an hour to hour and a half after closing waiting on Trinity to pick her up. With such a constant customer you would think the company would appreciate her business and show respect for elders enough to be on time. She also diabetic and misses dinner due to their lateness. Plus the 2 guys they sent didnt know how to lock the gurney so my mom almost was dropped by them. read more

I had waited until the day before my dad's dental appointment to reserve a ride for him, and the other services I've used before were all booked, so I decided to try Trinity. They were fantastic. First, the person who answered the phone was very helpful and friendly in setting up the appointment as well as a later one. He also took my credit card over the phone, which not all services do. The actual transportation service was very well done. Fleet Manager Bryan Ririe came in a high-tech van and was very efficient. Usually it can take a long time to get my dad out of the house and into a vehicle, but it was done in a matter of minutes. Bryan was with my dad at the dental office when I got there. He said to call when we were ready to head back, showed up promptly when we did, and brought him back as smoothly as you please. I have no complaints, and neither does my dad. read more

Trinity Medical Transportation is terrible. They took my mother to her doctor's appointment and left. When we called them to pick her up the driver stated they would be right there. We wanted for over a half an hour and tried calling their office and was sent to voicemail which was full. I keep trying to get in contact with someone but nothing. It is now been 45 minutes and i am still trying to get a hold of someone. It was almost an hour from the time we left the doctors office. I would not recommend this business for transport. read more

My grandfather was in a rehab facility and during his stay there, Trinity was providing the transports for all his appointments. They were never late and were always polite and respectful. After my grandfather came home, we continued to use Trinity for his remaining appointments and were just as pleased! I have not tried any other transport companies, as this is all new to me, but I can confidently say I will use Trinity again, should the need arise. Thank you! read more

Very poor company that exploits elderly and/or disabled people. Mostly male drivers with very negative attitudes, bad drivers that don't pay attention to the road. I almost got into an accident with one man who constantly watched some kind of electronic device. Same problem next driver -- staring at some device. Driver didn't know destination even though info provided. I was sitting next to him -- he didn't ask me so he went by out destination and couldn't turn back for several miles. Nasty attitudes. Complaints are ignored. I always ask for a low car that is easy to get into. They have none and don't provide footstools to help get into their high vans. Some van don't have working handholds to grip so there''s nothing to help get into the van. Last dispatcher harassed me and stressed me out, pressuring me to get ready immediately, even though my appointment wasn't for another 45 mins. I had an attack of tachycardia and had to cancel. He didn't even apologize for what he did. I lost the whole day to illness and could not get anything donee. Now I have to waste more time trying to get another vendor. read more

I want to put in a great wonderful review for Trinity medical transportation Estella and Geo came to pick me up and I just need to let you know you need to keep them forever because they're wonderful thank you whoever the boss is Daniel for allowing me to go home for a little while I am so so thankful God bless you and your business amen OK read more

Scheduled an appointment for wheelchair transport with Philepe and he was kind and very accommodating! Best experience by far in scheduling this type of transport. I've had bad experiences with other providers and their availability. Rates are also very good compared to others out there. Thank you! read more

Scrabbling for transportion for my Mother (90 yrs old) from Assisted Living to the Drs. Always a problem, and a nightmare. But Trinity came through. On time. Caring driver. I will use them everytime. read more

After trying multiple Transportation services for my grandmother we finally found one with SUPERIOR customer service. My grandmother said they're kind, polite and felt safe during the transport. She has now insisted that Trinity be the only service we use moving forward. Thank you guys for taking such good care of my grandmother! read more

My dad had a last minute appointment. I called Trinity and they were able to accommodate right away. We've used other transport companies in the past, they were not really friendly. I would definitely recommend trinity for anyone looking to transport a loved one. read more

I've had to use medical transport for my father with cancer for the past few months.I must say Trinity medical is one of the best I've had the pleasure of using in the Contra Costa County area. Felipe that takes down your travel information is extremely helpful and his manager Daniel that help me find a solution for travel to save me a little bit of money was much appreciated. I would recommend using this transport for your love ones . Thanks again Trinity medical Transport read more

I want to give kudos to the driver James. He has transported my mom several times and he has shown so much respect and is very courteous. The company as a whole is phenomenal and the prices are comfortable in comparison to other transport services. I will continue to use Trinity whenever I need to transport my mother. Thanks guys!! read more

Thank you very much for reaching out right away. Your follow up and refund was appreciated. I would assume that this incident is not the norm for your business. But I do hope that you have a long talk with your driver again and explain what is considered elder abuse. You told my mother the driver said he was told by the receptionist at Kaiser to leave my father where he was since she was busy. If that were the case it would have been nice if your driver made the effort to stay with my father until he was actually taken by a Kaiser employee to confirm he was not ignored. I know I wasn't there, but I am pretty sure Kaiser would not have offered to tell my mother that my father was left unattended if it was their fault with specifics that another patient had to notify them my father was even there. My father is not capable of understanding what is going on so he couldn't agree or deny the events. Again, thank you for your response. I sure hope this does not happen to any other patient/client. read more

This is by far the worst company I have ever dealt with and I once ran an ambulance company many years ago. Although a client of mine had an appointment at Contra Costa Regional Medical Center at 1:00P on the afternoon of the 28th of May, Trinity Medical Transportation showed up at 12:30 - which was alright. But what wasn't alright was that they DUMPED my client off and left without saying a word. My client was there to have his blood drawn - a procedure that took all of one half hour -- yet my client and I ended up being there almost four (4) hours because Trinity Medical Transportation screwed up his transportation back to San Miguel Villa. I was informed by members of the San Miguel Villa staff that this wasn't the first time and that Trinity Medical Transportation had screwed up -- a considerable number of other times in the week and in the past Trinity Medical Transportation had done the same. I ended up paying $90.00 to a private firm to transport my client back to the skilled nursing facility. I also had a cancel a number of other appointments because I was stuck at the hospital with my client. I am also going to sue this firm for reimbursement for time and fees. Any firm has to be better than this one. read more

This post is for the transporters' Henry and Liz a few months back who transferred my dad to his medical appointment through gurney and got him to his appointment on time. I meet my dad at the hospital and he was already in the room he was supposed to be in. I was to meet my dad there and also were right on time when he was done and took him back to his nursing home and placed him back on his bed. They treated my dad kindly and respectfully. Great service! read more

I was introduced to this company about a week ago when my mother needed transportation from her rehabilitation facility to her primary care doctor. I was immediately impressed by the friendly and punctual Felipe!! He was so personable and kind not only to my mom but to us as well! Once the appointment was over another GREAT team of staff came and again was timely, professional and caring!!! I always request them from this point forward to transport our mom! In fact, today we used them and had ANOTHER kind and caring driver to take my mom to Pittsburg Open MRI and he went over and beyond to even assist me while I was speaking to the front desk!!! Great Job Trinity Transportation!! May your company continue to be blessed! read more

They took my grandmothers friend to the hospital, on time, best transportation I've used! Great employees, very respectful.