1. OnSite Pest Management

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OnSite Pest Management

5.0 (102 reviews)
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Response time

10 hours

Response rate

100%

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Services - OnSite Pest Management

Pest preventative services

OnSite Pest Management Photos

Recommended Reviews - OnSite Pest Management

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Reviews With Photos

Amy C.

Highly recommend OnSite Pest Management. Over the weekend I saw paper wasps starting to form a nest above the front door of our home. Frankie was quick to respond and came the next business day to remove the nest. The job took the team less than 30 minutes. Great communication and would use them again for any future pests!

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5 months ago

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Frankie D.

Thank you Richard! It's very much appreciated

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1 year ago

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Frankie D.

Thank you so much !

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3 years ago

Helpful 5
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1 year ago

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Frankie D.

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2 years ago

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11 months ago

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11 months ago

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Frankie D.

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3 years ago

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Frankie D.

Thank you for that awesome review! It's much appreciated.

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3 years ago

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2 years ago

We needed someone last minute at 10 pm and they responded and scheduled us right away!

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2 years ago

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4 years ago

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3 years ago

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Frankie D.

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3 years ago

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Frankie D.

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4 years ago

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Frankie D.

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5 years ago

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Frankie D.

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2 years ago

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Frankie D.

I appreciate your review, Paula.

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3 years ago

Great value and will definitely use again! Very responsive and flexible with your schedule.

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2 years ago

Frankie was timely and communicative. He did a great job with the ants in our house! Thank you Frankie!!

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4 years ago

Great value for money. Frankie is honest, clear and good at what he does. Solved my garage mouse problem

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Frankie D.

Thank you Mihir for your review!

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6 years ago

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Frankie D.

Thank you Mia for your review!

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4 years ago

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Frankie D.

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8 years ago

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Frankie D.

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5 years ago

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Frankie D.

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4 years ago

Quick response time. Friendly and flexible. Quality service. Quality experience. I'll definitely be hiring them again.

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Frankie D.

Thank you for your review!

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6 years ago

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5 years ago

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5 years ago

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Frankie D.

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10 years ago

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Frankie D.

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5 years ago

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5 years ago

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6 years ago

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Frankie D.

Thank you for you review Janelle!

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6 years ago

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Frankie D.

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6 years ago

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Frankie D.

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6 years ago

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Frankie D.

Thank you Dave for your review!

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4 years ago

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Frankie D.

Thank you for your review! Much appreciated

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6 years ago

Frankie cares about the customer and his work. I would not hesitate to contact him again.

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Frankie D.

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6 years ago

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Frankie D.

Thank you Gretta for your review on yelp! Stay safe

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6 years ago

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Frankie D.

Thank you Jehan for your review!

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6 years ago

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Frankie D.

Thank you for your review Nadia!

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Page 1 of 3

Ask the Community - OnSite Pest Management

Review Highlights - OnSite Pest Management

“I had a building with about 80% infested and with Frankie, we had the building under control within 6 months.”

Mentioned in 83 reviews

Read more highlights

HomeShield Pest Control

HomeShield Pest Control

(282 reviews)

Kearny Mesa

It makes me sad to write this review because I had no issues with Homeshield until a few months…read moreago. I have been a customer of Homeshield for years and have had various services - wood rot treatment, monthly pest and rodent service, rodent exclusion treatment. My parents also have Homeshield service their home because of my referral. I want to make it clear that the technicians who service my house continue to be great. My usual technician is Julio and he's always super friendly, on time, and does a great job. My issues in the last few months pertain only to the call center and billing. In April I was charged for my monthly service even though no technician came out to service my house. I called Homeshield to let them know and they indicated I would not be charged for June. When June came, I was still charged for June so I had to call back to ask once again for money back. The call center indicated that I called too late before they processed the payment so the charge would fall off my July billing. At the beginning of July I called Homeshield to schedule my monthly treatment because I was going to be out of town. I informed the call center that I was going to be out of town and that was the reason for me scheduling my monthly service. The call center was able to get my monthly pest service schedule before I left, the call center did not indicate that I had a separate rodent treatment schedule for July 24. I left the country and while on my trip I got a text that my house would be serviced on July 24. I was pretty confused because I thought I had my house serviced and I even told the call center I would be out of town. Due to the 9 hour time difference I had to tell my brother to call Homeshield to cancel the appointment. On July 22, my brother informed me that he canceled my appointment and notified Homeshield that I would call to reschedule. On July 24, I got a text from the technician that he was about 30 minutes from my house to perform the service. I had to respond via text that I had cancelled my appointment and apologize that the call center did not inform him that I had cancelled. I am not too sure what is causing the breakdown in communication but I honestly feel terrible for these technicians not being informed of things. It also doesn't sit right with me that I have to apologize to the technician not for anything I did, but for the breakdown in communication caused directly by the call center. I also am not sure what is happening with the scheduling since before the no show incident in April I had technicians service my house every single month without issue. Update: Bryana from Homeshield called me on August 5 to learn more about the breakdown in billing, communication, and scheduling. She was really friendly, professional, and apologetic. I felt like she was not calling simply for me to fix my review but actually listened and wanted to make sure that as a customer I felt that things were remedied. She thoroughly explained my services and what Homeshield was going to do to help make everything right. She also informed me that she was going to reach out to my dad to make sure his experience as a customer was great. Overall, I am really happy with how Homeshield handled remedying the situation to ensure that I continued to receive better services in regards to billing and scheduling.

Just found out today that I have been continuing to be charged for services that are not rendered…read more We're in the middle of a huge landscape upgrade and didn't need any service for past couple of months. I had mentioned to Darla to skip service because of this, and will resume when ready. But just noticed that I have been continued to be auto charged ($87 each time) good thing I looked as I was getting ripped off. Very surprised of this as I'd mentioned this for multiple months to get ahead of this situation and give HomeShield as much communication as possible. It is crappy feeling to have my money taken like that I called in and spoke with Luca and he was helpful in telling me that I'll get credited back for 2 months, and will have CC on hold so not charged. That made me feel good. He said I'd get confirmation email in a few minutes but it's been nearly 2 hours and no email and my CC still showing no credit/refund. They are happy to auto charge me, but cannot accommodate their current customers with the ability to pause service, causing additional headache for me I'll see if there is anything worth updating if/when it happens. otherwise will go straight to credit card company and dispute charges...I don't have time to keep going back to HomeShield to check if they did their work right Still considering if I will continue with HomeShield once I need service again; but I figure I'll have better choice when that time comes UPDATE: after reading other review of not being able to cancel service, I called right back and spoke with Patricia. I asked to cancel service, but she could not do so and had to transfer me to other department and ask me to hold for "2 minutes". After 2 minutes, she came back on saying no one could talk to me to cancel. Seriously?? I asked if I can get her my verbal authorization to relay my cancel message to someone. No can do, so I have to wait for someone to call me back so I can say "CANCEL" really frustrated now...

EcoGuard Pest Management

EcoGuard Pest Management

(166 reviews)

La Jolla Shores, La Jolla

Respond quickly and provide best service. Friendly technician. Jay provides great customer serviceread more

***UPDATED REVIEW***…read more PHENOMENAL CUSTOMER SERVICE!! ​I'm updating my original review following a phone call this morning from Jeff in EcoGuard's quality control department. Jeff reached out to apologize for the billing mistake and explained what happened. After reviewing my initial phone call, they realized a new employee had made a clerical error by failing to remove the charge. As it turns out, their initial inspections are completely free of charge. ​Jeff was extremely sincere, accountable, and immediately resolved the billing issue. In a day and age where many companies react defensively or "clap back" at negative online reviews, I was genuinely impressed by how professionally, promptly, and respectfully EcoGuard handled the situation. ​Mistakes happen, but it's how a company takes responsibility and rectifies them that shows their true character. Based on this outcome and their outstanding customer service, I am beyond satisfied and have chosen to move forward with them to handle my gopher issue! ****INITIAL REVIEW**** I called eco guard to inquire on gopher eradication options and they offered to inspect my property. Luis arrived and was very nice. We spoke about trapping options. I literally spent 10 minutes going over the options. That's all we did and I was billed $125!! The bill stated it was for the inspection which was supposed to be free. This is very unprofessional.

Joshua's Pest Control - Live in comfort. We get rid of pests so you feel at home in your home.

Joshua's Pest Control

(966 reviews)

Sorrento Valley

I have been a client of Joshua's Pest Control for many years, and employees like Leo are exactly…read morewhat make this company great. Leo did an outstanding job. From the moment he arrived, he was professional, courteous, and very well-mannered. He took the time to thoroughly inspect the property, explain what he was doing, and answer my questions clearly. I really appreciated how careful and detail-oriented he was throughout the service. He did not rush the job, and he made sure everything was handled properly. Leo was respectful, personable, and a true gentleman. It is always refreshing to work with someone who takes pride in their work and represents the company so well. I highly recommend Leo and Joshua's Pest Control to anyone looking for reliable, professional pest control service.

Gave no clear eta or time frame for appointment. Just said at some point on Wednesday. Took time…read moreoff work, got an eta call saying they were on the way and will be there in 30. 2 hours go by and they still didn't arrive. Another hour passes with no word. We called and the rep said theres a new note on our account that we have a locked front gate (it was communicated at the original booking call and during the notice call). Tech left without any attempt to call the 3 numbers on the account. So we would have been waiting even longer with our hands in our pants not knowing when to expect them. Called and complained and best they can do is send someone tomorrow, so we will miss another day of work and still aren't clear on when they feel like showing up! Ps your customer service rep never branded the call.

OnSite Pest Management - pest_control - Updated October 2026

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