Great seller. Great communication. Shipped fast. Watch was exactly as described and even better…read morethan expected. Thank you to Ester. I'm a very happy customer. Thank you.

Crap watches. Maybe refurbished or second hand. And when you do have an issue with the watch you…read morebuy from them, AND YOU WILL, ......wait for it, wait for it.......crickets!

Very friendly and knowledgeable. I definitely will be coming back for my other watches.read more

Great service. Quick as you wait service. Needed links off my watch. Exactly what I was looking for.read more

I only leave reviews in rare circumstances when I have no other recourse. This meets it. I brought…read morein a watch for servicing. The store did the following things wrong: 1. The store never reached out to me (their policy) after a lengthy period of silence; goods left for over 60 days automatically become theirs. 2. After a month of waiting, I took initiative to check on the watch. It was ready, but upon pickup, I wasn't given any explanation of what was wrong, only that the store "doesn't do" the kind of servicing I was asking for. The manager claims he wrote the problem on an envelope. I have no recollection of ever getting an envelope, & searched everywhere in my apartment to see if I misremembered. There was no envelope. 3. I later returned to the store, watch in hand, to ask what the issue was, so I could better seek help & not need to start from the beginning. The store manager disrespectfully refused to look again at the item, & even more disrespectfully, couldn't bother to stand up & walk over to me, saying that he was "too busy" & "already told me" as his reasoning. Standing up, walking over, & looking at the watch would have taken him a minute to do at most. 4. I couldn't believe how unprofessional this was, so I began to argue back. I told him I never received an envelope. The store manager replied he wrote down the issue with the watch on my ticket upon pickup, & I should find & look at that to understand what was wrong. I am uploading a picture of the ticket--it's clear the only thing added was the pickup date. While all this indicates poor service, perhaps even laziness or rudeness, it doesn't capture the disrespect & hostility I faced at every step after the initial drop off, which is ultimately what brings me to write this review. Respectful service isn't trying to gaslight consumers about an envelope you never gave them. It isn't refusing to answer a customer's question because you claimed to answer it before. Respectful service certainly isn't blaming the customer. And respectful service certainly isn't refusing to leave your workbench & walk over to the customer to see what they have. Worst of all, I later learned the underlying issue would have been immediately apparent to someone who works with watches & wouldn't require much expertise or knowledge of watches. Sometimes, jewellery can become a confidence game in order to justify high prices. I'd trust others with your items.

Came in from Detroit was walking past and decided to get my fiancées vintage watch battery…read morereplaced. Told us old battery leaked as it is over 15 years old replaced within minutes and working as new! from Detroit!

He was a pleasure to deal with. We needed our wedding bands enlarged and he was professional and…read morereasonable. And he had a nice selection of other jewelers that I'm interested in getting for my wife

I needed a family heirloom ring repaired. Avi did a fantastic job and for a lower price than I was…read moreexpecting.

Knowledgeable and honorable. Easy to deal with and congenial. Professional and fair pricing for…read morequality of work performed.

Sam and Ted are the best!!!! They are fair and they work…read morewith their customers!

I love this little place. I hope they never close down because I plan on adding to my collection…read more The owner was very attentive and not pushy. He was personable and allowed you to browse even if you weren't gonna buy. But of course I ended up with a necklace and ring. Both were paid with lay-away which to me was amazing. I was able to get my items on my own budget ! And he never made me feel weird for paying little by little. I would %100 recommend

I went to a highly rated Swiss watch repair place a few blocks away. They quoted me $450 plus…read morereplacement part costs to fix my Bulova Accutron. I left and happened upon 21 Jewelry on the way to the subway--it's right next to Century 21. The Owner Danny told me he'd send it out to his watch guy for a quote. The next day he called with a quote of $220 all-in. A day later he called that it was done. I came in to pick it up and it runs beautifully. Danny told me I get a 6 month warranty on it. I could not be happier that I happened upon his store!

I took my SEIKO Men's SKX009K2 Diver's watch to WJP for repair, and shortly after picking it up,…read morethe crystal was completely fogged up. I took it to another place I go, but it's further away, and I trust it more. They showed me the damage and said the person who repaired it didn't bother to replace a worn seal. I lost a $600 watch for a seal that cost less than $1. So if you value your watch, do NOT bring it here.

Went in to get an estimate on a watch repair and to possible fix another watch. Gentleman was very…read moreKind and knowledgable! Will be a customer for sure!!

Excellent Customer Service! And workmanship is flawless! I get my silver jewelry cleaned and…read morerepaired and am extremely satisfied with all my repairs!

I stopped by on a whim to get a delicate necklace repaired…read more Jamil was very polite and professional, he was able to repair my piece on the spot and at a great price! I now have a new jewelry repairman!