Caitlin was an absolute pleasure to work with -- incredibly professional, honest, and personable. Truly a no nonsense experience and one that I would recommend. Very happy with the pieces I picked up from William Barthman through her and will certainly be back for my next watch! read more

I cannot say enough wonderful things about Caitlin at William Barthman Jewelers on Broad Street. I had been in touch with her for a few months while searching for a specific Rolex, and she was an absolute dream to work with from start to finish. Not only did she find the exact model I was looking for, but she did it in an impressively quick timeframe. Caitlin is incredibly responsive, and truly lovely - she made the whole process seamless and enjoyable. She's very professional and clearly passionate about what she does. I'll absolutely be working with her again for any future Rolex needs. Highly, highly recommend! read more

William Barthman - Jewelry Near Me - New York, New York

Very unprofessional. Nothing ever in stock. False advertisement. Staff talks rude to customers.

My fiance brought a small diamond baguette ring here for a quote on reshaping (not sizing) replacing two diamond chips, tightening the prongs, and cleaning. We were quoted $450 dollars for the work which seemed high, we took the ring to two other jewelers in the diamond district for a second opinion and were quoted $65-80 dollars for the supplies and work. They were polite and prompt with a quote, but the up charge was significant, would cross-check costs on repair work. read more

I was looking for a Rolex for my wife's birthday and was unaware of how hard it had become to get one. I must have contacted a dozen authorized dealers and everyone said the same thing. Place an order and we'll call you in a year or two. I had pretty much given up but then I spoke to Caitlin Hausser at William Barthman Jeweler in Manhattan. She not only assured me she would get me the watch in a realistic time frame, she promised to stay in touch and let me know if anything else became available in the meantime. Although I knew I would not have the watch in time for my wife's birthday, I felt a lot better that I at least found someone who was willing to help me. Fast forward to this past Monday, 2 days before my wife's birthday, Caitlin calls me to tell me tell me a gorgeous gold and diamond Datejust just came in. She sent me pictures and I told her I'd take it! 2 hours later I was leaving her store watch in hand. I'm so happy I even ordered a second watch! If you're looking for a Rolex, I would highly recommend Caitlin and William Barthman Jeweler! read more

Being the tourists that we are, when checking out the NYSE we noticed the Rolex next door. My husband is an avid watch man and definitely prefers Rolex. We stopped in not really expecting much but we were VERY impressed with the customer service we received from Naz. She was absolutely phenomenal. Whenever we travel my husband always insists on stopping at the local Rolex AD so we've been to a few and honestly most of them have very disappointing service reps. Naz was very different. She was very curtious and an absolute joy to converse with. She was very knowledgeable and engaging. Honestly, if we lived here we would definitely make this our home store. Their jewelry selection is very beautiful and unique as well. Can't recommend this location and Naz enough! read more

I had a fantastic experience working with Maria at William Barthman on Broad Street. She spent the time to find out about who I am as a person and helped me to choose something that truly complemented me and my lifestyle. She then exceeded all my expectations and found me just what I was looking for surprisingly quickly! I would be very pleased to work with Maria again in the future and recommend anyone to stop by and see this lovely boutique. read more

I worked with Caitlin to find the perfect Rolex for my fiance to give to him as a surprise for our wedding! I was worried about getting one in time and although I was not able to get the exact color as it is no longer being produced, I got a beautiful watch for him that he will love! the engraving process/payment/pick up was all very easy and quick. She got the watch for me and make sure it was engraved just in time for the big date! read more

Just a great place to try a variety of watches. The team is very helpful and responsive. Recently I managed to secure a datejust and the experience was smooth! This is my AD of choice in Manhattan. read more

William Barthman - Jewelry Near Me - New York, New York

Incredible experience with Caitlin buying my husband his very first Rolex. I had many questions and she was so kind, responsive, and patient with me. She listened to all my concerns and gave me genuine feedback that helped me feel secure and comfortable with my final decision. She made herself available to me via text and overall really helped to make the experience so enjoyable. I highly, highly recommend!! read more

I was contacted by Maria of of the sales representative regarding a couple of watches I was interested in, she arranged an appointment and I purchased a Mens Rolex watch. Maria was very attentive and professional, the entire staff made my purchase a pleasant and easy experience. Would definitely recommend Maria and the staff. read more

Beautiful store with incredible staff. Great to see a straight shooting Rolex AD that's realistic about the market. Thank you for the help Connie! read more

Truly one of the best jewelers I have found. Their responsiveness and professionalism is truly wonderful. Their team--Connie and her team along with the awesome jeweler, Gilo-- is what makes this place an absolute standout. Go to them for all your jewelry needs!! read more

From the moment I sent an inquiry via the Rolex website, Caitlin, Naz, and Connie have been extremely helpful in working with me as I prepare for my first purchase. I was able to schedule an in-store appointment to try on timepieces (including my dream watch, the Batgirl), and they helped me to order a watch winder to keep my timepieces wound when I am not wearing them. I look forward to returning to William Barthman many times over the coming years for future jewelry and timepiece purchases. read more

If you want to be treated with respect purchasing your first Rolex watch you should definitely check out William Barthman. I have went to 2 different authorized rolex stores in New York City and they have treated me horribly making me feel like I wasn't worthy to purchase a rolex watch. When I visited William barthman they greeted me right away with respect. Maria was my sales associate at William barthman, she was friendly and willing to help! I went into the store on Sunday and she showed me a couple of watches I was interested in. I told her the specific watch that I wanted and she informed me that they didn't have it at the moment but she will notify me whenever she gets it. Then on Wednesday she contacted me telling me she has the watch available and it was ready for pick up on Friday! As a first time rolex buyer she definitely made it a wonderful and easy transaction! I would recommend everyone to purchase with William barthman!!! read more

William Barthman - Jewelry Near Me - New York, New York

Few weeks ago I went into the store to purchase my husband his first Rolex watch and I was greeted by Caitlin H. She right away showed me few watches and explained told me how everything is on back order except for traditional watch. I figured why not start with traditional watch and told her I am very much interested. We exchanged our phones and Caitlin kept me in the loop through text messages. Once the watch was available Caitlin texted me to come see the watch and make sure I absolutely love it before I commit to buying it. I appreciated her honesty, Caitlin definitely showed respect and kindness to her future clients. To me that's is great customer service. I exchanged few more texts messages and decided to purchase the watch. Same day I made dinner reservations and just surprised my husband with a Rolex watch. He absolutely loved it. His expression was priceless. Of course the next day I texted Caitlin and told her everything lol. I know she got me hooked on watches now and I told her I will be coming back for more. Thank you Caitlin for your time, kindness and patience. I will recommend you to all my friends and family. read more

William Barthman - Jewelry Near Me - New York, New York

I first came across the store a few months ago and was greeted by Caitlin. She was amazing in showing me some pieces to try on and helping me out. I knew I would be back to purchase a watch from them one day and not too long ago I was able to come back and work with Maria to purchase my first watch. She's been great to work with and the hospitality is unrivaled. I will definitely be back and recommend anyone who visits to work with them! read more

Store Director Caitlin Hauser is amazing. Buying a luxury watch (in my case, my case my first Rolex) should always feel this special. She and her team at William Barthman could not have been more patient, communicative or helpful. An absolutely joyous experience across the board. read more

Maria was fantastic! Made me feel at home, good banter. Guilo helped me fit my watch. Love this place!

Go see Chris at William Barthman, him and his team create amazing custom jewelry. He spent so much time with us and helped design the perfect engagement ring for my fiancé!!! read more

William Barthman - Jewelry Near Me - New York, New York

See all

I have been to several ADs in NYC looking to purchase something special - a timepiece that, when I look at it, I can be proud of myself. This is the only place where I was treated with respect. Maria was my person. I've never met any sale associate who is as kind, genuine, and caring as Maria. I'm hesitant to call her a sale associate because to me she is so much more than that. We bonded over our life stories, and I knew right away that Maria would be the person i trust to help me with my very first Rolex. She informed me that it would take about 7 months or more to get the piece that I wanted. I said it was okay because I was in no rush and I wanted it to be my own graduation gift. I put my name down and left the store, thinking what a wonderful experience that was. This should be the experience for everyone wanting to buy a Rolex to mark an important milestone in their lives. I wasn't begging or put on a show to be deemed worthy of a Rolex. 3 days later I got a call from Maria telling me that my Explorer is ready to be picked up. 3 days. I could never thank Maria enough, not only just for the watch, but the stories she has shared with me. Thank you, Maria!!!! read more

Amazing AD experience! Caitlin is very knowledgeable and helpful and I highly recommend working with her. Always felt welcomed and attended to anytime I stopped by looking for my favorite watches. read more

Out of every Rolex AD in NYC, William Barthman is probably the worst. Dismissive staff that don't even pretend to be interested in selling you anything. Stopped by periodically for over year and always disappointed. I suspect they are just selling to grey market dealers or flippers. read more

The exceptional customer service that was provided to me by the store director Caitlin Hausser was something out of the old school book of great customer service. She went above and beyond duty to make sure I was happy. I couldn't have been happier leaving the store after my purchase They also know the neighborhood well. The others that were in the store were equally professional and well trained. I couldn't recommend this store any more Please don't hesitate getting your watches from these lovely people. Thank you so much William Barthman. read more

Had such an amazing experience at this store. Connie and Caitlin were warm and friendly. Made me feel welcomed and they were also very attentive. Excellent customer service. This was my first purchase and they walked me through ever step. Excellent communication. Overall it was a great experience and I highly recommend going to their store. read more

Worked with Chris. Amazing customer service and an all around great guy. I will be looking forward to purchasing a watch from this store in the future. read more

Wanted to surprise my wife and they were fantastic and moved mountains for me to hit quick deadlines. Many thanks to Juliette, who I couldn't recommend more!! Thank you! read more