I am usually not a fan of Ono, the customer service, consistency and quality are usually not there for me. But my bf is a fan. A few weeks ago I begrudgingly agreed to go because he really wanted it. There is a man that works there now that I'm presuming is a supervisor of some sort, and MAN has he turned my feelings about Ono around. His customer service is actually so top tier, keeps tabs on everyone's order, even walked it over to me while I sat at a table when it was done. The food quality, portions and consistency has been seriously great since he's been here. I've come in 4-5 times over the last month or two and when he's there, it's running like a well oiled machine, and the food has actually been great! Everyone else's customer service is also on point when he's around. Wish I got his name, but he's definitely giving supervisor/manager vibes. He's definitely turning this Ono around. read more

First time at this location! We were in the area picking up some things from Bottle Shoppe down the street and decided to grab some food to enjoy at home! Big parking lot, shared with a bunch of other shops including Food 4 Less. Seemed like a smaller location compared to the one we go to on Sepulveda, felt a bit more cramped. The cashier lady didn't seem very friendly, maybe a bad day but she had no facial expression and didn't seem to care about her job. Ordered my usual Kalbi short rib, got teriyaki chicken for my mom, and chicken katsu for my bf. The sauces are on the counter that you have to pump yourself so make sure to get what you need before leaving or else you'll be sad lol. I really enjoy my Kalbi with Katsu sauce, gives it that perfect sweetness mixed with savory. Everything was delicious and even had some leftover for dinner! I never care for the cabbage it comes with, I wonder if you can opt it for more rice or something. Overall delicious and nice for the sake of large parking. Otherwise too out of the way. IG: @ammysalamii read more

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Lots of parking when I went around 5pm! Ordered Togo via website! Was super easy! Only complaint is no Apple Pay xD Inside was small, compact, and well air conditioned. They have a seating inside and they have a couple seats outside. Condiments were stocked. Inside they offer a self serve condiment bar. My favorite was that the teriyaki sauce dispenses warm! I got the BBQ & Katsu Mix Bbq chicken-well marinaded very balanced soy flavor slightly sweet BBQ Beef- very tender meat morsels very flavorful (just be careful some pieces are harder to chew) ;D Katsu- chicken thigh deep fried! Very crunchy super addicting! Comes with cabbage, white rice, macaroni salad Cabbage- lightly blanched, kinda spicy (mustard) inconsistent pieces White rice- super stable and goes perfect with everything Macaroni salad- super creamy! Goes really well with all the meats! Wish you had more xD read more

Food, was very delicious. The restaurant was very clean, pretty busy with order but loved the pasta that comes with the meal. Definitely be coming back read more

Very excited to try chicken katsu. Also bought spam musubi to go. I got home and there's no katsu sauce! Wouldn't it make more sense that if you're not dining in they will put katsu sauce in the bag! Chicken is fried in old oil. Tasted rancid. Crust is hard and thick. Chicken was not cleaned well before breading. Spam musubi order comes in 2-musubi. Too much rice and less spam. Rice is overcook it's pasty. I will probably wait a while to give it another try. Not too happy. read more

Ono Hawaiian BBQ - Freshly opened Ono Hawaiian BBQ. Bummer because they don't have loco moco! A true Hawaiian staple. - Hawaiian Near Me - Sylmar, California

Everytime I crave Ono I go, everytime I go in there the workers look like they absolutely do not want to talk to you. Some can be rude like this one bigger lady, some just are there alright location I guess read more

Good food and decent price. Only issue is they charge you for bags if you order take out. So bring your own bag if you don't want to pay.

Someone has to explain to me why when you order a beef plate the meat is the lowest quality of a beef rib with all fatty jelly parts. Every piece is torture to eat. read more

negative fucken rating this does not get a rating.... fucken disgusting i found a bunch i mean a bunch of long hair in my rice and chicken today like wtfffff my husband took the food right back and i barely had taken one bite before i found all that in my food like that was no accident disgusting dont go here everrrrrrrrrr read more

Im a sucker for some good musubi. Service was fine. Didn't dine in. But the inside is fairly small but welcoming. Will be back. read more

Food is great Service was great as well and inside is always clean Recommend trying if you haven't read more

The dining hall is cleanly. The menu is easy to read. The cashier was knowledgeable about the menu. The fountain machine smells. read more

Ono Hawaiian BBQ - 04/16/24 2:13pm Tuesday - Hawaiian Near Me - Sylmar, California

Food is always delicious. They allow extra teriyaki sauce for take out if needed. Quick preparation very little waiting. Eat-in or take-out portions generous. If you get dinner here you may find you have leftovers for someone's lunch. Friendly atmosphere lots of dine-in seating. Handicapped parking available, large parking lot. A definite repeat on my list. read more

The food is delicious and the venue is clean. I always order to go, and they are a little short-staffed, but I love it.

i'm new to lancaster and i was recommended this place, i didn't get any pictures of the food or the place but let me tell you that their food is super delicious. the ladies there are really kind and though it might take just a little bit of a wait for your food i still believe its worth it!! i come here at least once a week to get their spam and macaroni. read more

Place is clean food ok but the servings suck I'm not sure if I would try this place again I know other places that give you more food and great flavor for the same price a little disappointed... read more

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I ordered chicken katsu and bbq beef plate, and when I try to eat a piece of katsu, there's a piece of plastic wrap embedded under the breaded chicken. I almost ate that, now I'm checking every single piece of chicken through this. read more

Ono Hawaiian BBQ - Chicken Katsu - Hawaiian Near Me - Sylmar, California

Picked up take out for dinner Absolutely delish Glad to have something new and delicious in the neighborhood Will be back for sure read more

The food was awful, we did takeout & ordered the combo chicken/beef/ short ribs plate & spicy chicken plate (salty)needless to say they were all awful. The only think that was ok is the macaroni salad read more

Just purchased the Hawaiian bbq special. I'm eating my food and I almost choked on this piece of plastic bag cooked within my food. Unbelievable. I'm going to escalate this to corporate. I was order number 62. Also the short ribs were 80 percent fat. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Sylmar, California

I used to order Hawaiian Barbecue at the place near Costco. I had a bad experience so I stopped going. I was really looking forward to this place. I ordered the bbq beef place with extra macaroni salad. The meat was somewhat dry. The macaroni salad lacked any real flavor. I'm sure they won't miss my business but I will go back to the place near Costco and give them another try. read more

I was excited I usually go to the one in mission hills this sad to say I don't recommend this location in sylmar I got the beef plate w macaroni salad IT WAS HORRIBLE THE MACARONI ALL I TASTED WAS MAYO THE MEAT WAS COLD THE MASUBI SALTY THE SPAM WAS COLD they were not busy so don't understand read more

Food is very good. Big portions. Ordered the fish & shrimp platter. Had plenty for the next day

This place needs proper management.. They barely opened and the worker wouldn't give me teriyaki sauce because it's for to gos only.. My ticket clearly says To Go.. She has maybe 30 portioned Teryaki but Made me wait in line for the sauces that are for Dine in Customers.. And when she knew she was wrong she still offered me teryaki sauce knowing I got dem myself.. read more

I can't wait to go for their grand opening in acouple of days. I normally frequent the mission hills location. Now there's one closer to home. I love the bbq grilled beef & chicken. It's simple and tasty. I personally don't like all the goop of sauces. Just simple chicken, rice and salad. Kinda wiahed they had potato salad or french fries added to their menu. I wouldn't mind the potato salad, but can't have tuna or any fish product (allergic). Hopefully this new location can add more rice or give me more broccoli in lieu of mac salad. Congratulations on your new location. I'm going to be a regular here read more

The worst experience ever. I waited 30 mins and left with nothing. Ended up asking for a refund. I patiently waited for every single person in the restaurant who ordered after me to get their food & finally spoke up after 30 mins. No sympathy no apology just a refund after wasting my time. Never again read more

Food was good. I just hope they extend the promotion for $7 up to april. Ive been buying their food not knowing they have promotions i look at the windo read more

This place really reminds me of the plate lunch restaurants in Hawaii. I always rate Hawaiian restaurants by their Mac n cheese salad, sticky rice, teriyaki, katsu and spam musubi! All are ono, it's in the name! The very very best is their battered fish plate. Shaka braddah Enjoy! read more

No star how u call this ono Hawaiian whan it doesn't live up to his name small portion of chicken Katsu and bread as burnt also the bbq chicken was salty and to much sauce and burnt The service was fast and quick read more

Food is great service is fast except when ordering seafood, friendly staff and clean tables and drink station/sauce station the atmosphere is nice and for a chain restaurant its consistently been good food every time I have been there. read more

If I could give zero stars I would. I came on my lunch and it was empty. First of all I had ordered a Mini BBQ Beef Mini Meal and they gave me Chicken. TO MAKE IF BETTER THR CHICKEN WAS RAW!!!! I am disgusted and extremely upset. I have love this chain and this is absolutely horrible! read more

Ono Hawaiian BBQ - Raw Chicken - Hawaiian Near Me - Sylmar, California

I don't like to review chain/fast food places because they're all more or less the same and the food here is tasty, won't deny that. BUT I came recently I needed to order a plate that needed to be limited in what it had on it and the girl who rang it up was understanding and even recommended a better option that had a bigger portion that I didn't even know about. That was awesome. Definitely worth a stop here! read more

Food is good enough, the service is subpar. After every visit I regret not going to the Habit next door.

This place is fantastic! My first time here, not knowing what to expect. The menu is large, and so are the portions! I got the bbq chicken/beef plate and it's so much food I can't finish it all. Everything tastes fresh! It came with steamed broccoli and cabbage and yummy sticky rice and macaroni salad. Very, very fresh. Very good. Will definitely be returning. I'd post a pic, but there's almost nothing left now. I'll post one next visit. read more

I had ordered their chicken katsu. the breading of the chicken was ok. But the chicken was all fat. truly was confused and had to stop eating the food it disgusted me. reading the reviews I guess this place just serves most of the meat w pure fat? read more

I couldn't wait for their Grand Opening of this past Friday the 29th. I had gone to their sister store in Northridge and their Island Whiting Fish combo is excellent. I was disappointed with the method used to fry this fish in the Sylmar location. This batter made it soggy. I would love it fried with panko flakes. Bring on the crispness please. Otherwise, everything else was perfection. read more

What started off as a lovely eating experience at this location has quickly came to an end. I've never experienced anything like last night. Usually the customer service is great , but today changes all of that last night. I ordered the family meal because it was late and I was tired and I needed to feed my children, my food arrived. It was burnt now I understand things have to get grilled and maybe some charred bits but everything was burnt to the point to where we couldn't even eat it because it tasted burnt and dry, we ended up eating vegetables, rice and macaroni salad for dinner because the meat was to burnt so I decided to call today when I got off work and talk to a manager to see if we can resolve this issue, I didn't want a refund I wanted credit towards another family meal because my food was burnt up but she only offered me $24 and I had paid $84 for my meal and she told me that I should get in contact with corporate and see what corporate can do. She gave me a number that did not work and she also gave me a fake name and decided it was best to not resolve the issue at all by hanging up on my face. Hurts my heart so much but I guess all good things have to come to an end especially when you work hard and pay $84 for some inedible food the kids can't even eat. Hurt my big back heart. read more

Ono Hawaiian BBQ - Burnt fire Island Fire Chicken Family Meal - Hawaiian Near Me - Sylmar, California

Horrible servers new or not this is my first and last time here could t get my order right $60 for something. I didn't freaking order like if what I said wasn't loud enough or clear enough but really how do you write down a whole order wrong‍ read more

So happy this place opened up. Chicken is juicy and the beef is cooked so perfectly. Sauces are to the side and it's refreshing that they don't monitor how much you take. Love this place and I hope it stays for a very long time. read more

The staff is horrible clearly management doesn't care how there staff portrays this new business. A cashier who was a girl who helped me out no name had a attitude and didn't want to help me with my order since she wrote it down wrong in the first place when I ordered over the phone read more