Ono Gelato Company Located in Whalers Village If you're strolling through Whalers Village and craving something sweet, stop here immediately. Ono Gelato is the real deal, and you can taste it in every bite. Their gelato is made daily from scratch by a third-generation gelato maker from Torino, Italy, using whole milk, heavy cream, and egg yolks, with select ingredients imported directly from Italy. The authenticity truly shows. I tried the Coffee Crunch and Cookies & Cream, and both were outstanding. The Coffee Crunch was rich and smooth with bold coffee flavor, packed with macadamia nuts and chocolate chunks that added the perfect balance of creamy and crunchy. I'm completely obsessed. The Cookies & Cream was ultra-creamy and generously loaded with cookie pieces, not icy or overly sweet. They also offer a wide variety of flavors, from island favorites like coconut, mango, and macadamia nut to classics such as chocolate, vanilla, strawberry, hazelnut, and Sicilian pistachio. There is truly something for everyone. Creamy, authentic, and absolutely delicious, this is one of the best gelato spots on Maui. We will be back every single visit. Yelp Tip: A perfect post-beach treat or dessert while exploring Whalers Village. read more

Ono Gelato - coffee crunch - Desserts Near Me - Lahaina, Hawaii

Coconut gelato. FROM ONO GELATO!! This is the one. So light, so creamy, so GOOD. Honestly all you need to know. We stumbled upon this place while waiting for our Monkeypod reservation, & I'm so glad we did. Perfect refreshing treat! If you're a coconut lover, run, don't walk. read more

Ono Gelato - Desserts Near Me - Lahaina, Hawaii

The service was fast no long line. I ordered island coffee. It was creamy and sweet. My son got the cookies and cream he loved his gelato scoop. For one small scoop in a cup is pretty pricey for total both gelato was $16. Overall the gelato was good. Only thing is that you can't taste test if you wanted to try a different flavor without being disappointed. read more

Ono Gelato - Island coffee and cookies and creme - Desserts Near Me - Lahaina, Hawaii

Coming from the Portland, OR metro area, the premium ice cream / dessert experience is Salt & Straw -- which has become a huge hit in LA and Orange County as well .... Salt & Straw is expensive, but their service is fantastic -- and they encourage you to try anything and everything before buying ..... their ice cream is incredible .... Ono Gelato, like Salt & Straw, is expensive ..... unfortunately, that's where the similarity ends .... Their service is mediocre, they make it very clear (two signs) that they don't do samples, and their gelato is nothing special ..... I thought I'd give the place another chance last weekend .... I went up to the counter to order, and the only visible staff member was off to the right, staring down at her phone .... I waited 15 seconds or so -- no greeting, no smile, no connection of any kind; at that point, I decided to walk away .... That'll be my last visit to this overpriced, and unfriendly, gelato shop that doesn't have any positives about it -- except for a great location in Whalers Village ..... take your money and go 5 minutes to Lahaina; Island Cream is phenomenal !! Thx :) read more

An ice-cream shop right behind the busy Monkeypod kitchen, hula grill , and Leilani restaurants. Super nice lady working solo from scooping ice cream to handling register and everything else. There is always a line but always a smile from her. Not one of the best creamy gelato but enough to satisfy your sweet tooth. There is also some local gifts made in Maui for your tourist needs. Nice place to visit. read more

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It's perfectly good gelato, but, as you'd expect, it's expensive. $8 for a scoop in a cup. read more

Ono Gelato - Chocolate Hazelnut scoop - Desserts Near Me - Lahaina, Hawaii

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The wife wanted something cold after shopping, so we tried this little shop for gelato, as she dined on her coffee dessert. For me, I really don't eat sweets, but the wife enjoyed her gelato, which is all that matters... read more

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We stopped here for dessert after eating lunch at Monkey Pod. The poor server was working solo and had to scoop ice cream and work the register with a long line of people to serve. She was super efficient and courteous. The ice cream tasted like regular ice cream and lacked the rich, creamy flavor of authentic Italian gelato. read more

Ono Gelato - Outside - Desserts Near Me - Lahaina, Hawaii

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Yum! I was hooked on the coconut gelato here--had it every day during my visit last month. It was that good! I'm craving it just thinking about it. If you're in Maui, definitely stop by this spot in Whalers Village. The line gets long at night, but it's totally worth the wait. Thank you. read more

Ono Gelato - Coconut gelato - Desserts Near Me - Lahaina, Hawaii

the service was amazing; the lady who serviced me was nice and patient. the flavor i got was coffee crunch (i think) and it was so strong and flavorful. the dark chocolate isn't the best in ice cream but it didn't ruin the flavor. perfect while walking around. read more

Ono Gelato - coffee crunch gelato - Desserts Near Me - Lahaina, Hawaii

Very cute spot and usaully a mainstay for me. The ice cream selection is always good. The service is always friendly and offers a chance to taste a flavor before committing to it. I have visited this spot all of my visit's to Maui. It has become a staple for me and one of 3 reasons to make my way to Whaler Village. Fun fact, I'm Italian only by blood and I don't like Tiramisu but I most definitelty loved the Tiramisu flavor I got this last visit. Yes, I am aware they vastly different in direct comparison but I can at least some what accept my heritage! read more

Ono Gelato - Tiramisu - Desserts Near Me - Lahaina, Hawaii

Don't be discouraged by the cranky 1 stars on this app like we almost were. Glad I went to read them because they are just cranky about the service or no samples or the price (this is Maui on the beach.. it's not going to be Dairy Queen prices). We decided to give it a try tonight. First of all the staff was incredibly nice and friendly. I got a one scoop sea salt caramel which was amazing and had chunks of dark chocolate. My husband got the coffee crunch which was also really good! We are only sad we tried it on our last night here. Reallly good gelato!! read more

We had a scoop of Tiramisu and Coconut Sorbet. The portion was good for the $7 we paid for the ice cream cone. The person at the counter was not very enthusiastic serving us. read more

The ice cream here is really good! Samples were not available (due to COVID?) so we went by our gut. I got a double cone with Salted Caramel and Sandy Beach. My daughter got a double cone with Salted Caramel and Coffee Crunch. My friend got a double cone with Salted Caramel and Tiramisu. We were very happy with our selections. The Salted Caramel went really well with the 3 different flavors, and they were all yummy! It was cool out, yet we noticed our ice cream melted rather quickly. The flavor was there, but the consistency was off somehow... The service wasn't bad. There was a long line, but because they did not provide samples, the line moved pretty fast. read more

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Coming off a snorkel trip. Great little refresher. Had a sandy beach (peanut butter ++) and Craig had salted caramel. Nice service. Had some cute Made in Maui merch for sale. read more

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Gelato was delicious and the servings are great. This place isn't cheap that's for sure. What I really liked was they were very accommodating. The store was closed and yet they served us. I really appreciate that small attention to detail. read more

They should change the name to OH NO GELATO because everything I asked for is a NO. I'm lactose-intolerant and wanted to sample a few of the non-dairy flavors (coconut, strawberry, etc.) that they have but the "not so friendly" counter girl pointed at a sign and said, "We don't give out tasters". How do you not give out tasters if you are trying to sell gelato or ice cream? It doesn't cost you anything and you quadruple your sales when you do this. Also, how do people know if your products are good or not if they don't get to taste it? Maybe, they are not as good and they don't want you to try them. I ended up buying the coconut and strawberry flavors because my wife didn't want me to cause a scene and I have been wanting to find a non-dairy gelato in Maui. The gelato was decent but their business practices and rude staff turned us off and we will never be coming back. They also have another sign that they will not validate your parking ticket unless you buy more than $15. read more

Ono Gelato - Strawberry and coconut - Non-dairy - Desserts Near Me - Lahaina, Hawaii

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We came here closer to closing, and the lady running the stand said she has been busy since opening! She has been serving people for hours on end, and we wished her a rest while we chose our order. I got Coconut Sorbet with Cheesecake, and my partner got Mango Sorbet with Tiramisu. It was delicious. The gelato was so fresh and flavorful! There was no artificial taste, and it was just the right amount of sweetness. The gelato did melt fast, but the flavor and texture were delightful. I enjoyed this gelato so much, and we tipped the worker significantly more for all of her hard work! Please come and support this place more read more

Ono Gelato - Desserts Near Me - Lahaina, Hawaii

Wasn't a huge fan. I had the gelato cheesecake and it was meh. I only took a few bites and tossed it. The worst part of this place is, they don't give you free samples to taste a few flavors to narrow down what you really want. You're basically stuck with a flavor you don't care for because you can't taste test. read more

While waiting for our table at Monkeypod to be ready, we decided to indulge and get dessert first! Ono Gelato is located right next to Monkeypod at the back of Whalers Village. Luckily when we went, the line was very short, even on a very warm evening. They've got lots of different flavors to choose from but they don't offer samples. You can get a pretty good idea of what the flavors would taste like though. I went for the Coffee Crunch (coffee + macadamia nut). I'm always a fan of coffee flavor and the crunch from the macadamia nut was a perfect add on. The gelato was really smooth and creamy. It did melt pretty quick though, so eat quickly! At $7 for a small, single scoop, it's a pricey dessert. Is it worth it? On vacation? Yes. On a regular day? Maybe not all the time. The shop also has other snacks, drinks, and souvenirs available for purchase. If you spend $15 or more, you can get your parking validated for 2 hours. read more

We are staying in Maui for a month with our children. We usually like to get gelato at night after dinner and take a walk on the beach. The service here is absolutely terrible. I asked to sample flavors the woman points to the sign. At least be honest and say you're just cheap and don't want to give anything for "free." But it's not free, because for two ice creams we spent almost $20. They still have a BS sign, that says it's for the safety of their customers. No, it's not for the safety, it's your cheap business that doesn't value customers and has terrible service. Those free samples aren't going to cost you anything. What it is costing you is business. Because now we won't be back because of your rude service. I asked for a little cup to put some gelato for my one-year-old, and the woman said nothing in life is free as she handed me the cup and said that next time she'll charge me for it. What are you gonna charge me one cent? You could've been nice to me, and my family would've been at least another dozen times while we're here. We come here every single year, and have never been treated like this by a business. Gross. Keep your crappy ice cream and terrible service. read more

Ono Gelato - Desserts Near Me - Lahaina, Hawaii

Great spot and long lines. I was impressed with the great assortment of flavors. A bit pricy for a tiny single scoop, but that's what to expect in Hawaii!! read more

I dream about this gelato. When I eat at Whaler's restaurants I just get an app so I can have room and calories for this expensive gelato, but it is that good. Sorbet available as dairy-free option, read more

I went here with my sister and the line was pretty long. You want to know why the line was long? I bet. The line was pretty long because there was one one worker. Yes, one worker. She was scooping the gelato and ringing up the customer. It was Friday night and she didn't have any help. She was so sweet, patient and had a big smile on her face! Anyways, shout-out to her, such a hard worker! My sis and I got Macadamia Kona Crunch (I think that's the name). It was so good and I like the crunch. My brother got Cookies & Cream. It was good too, but mine was better. Lol. My sis bought lilikoi cotton candy and another flavor. It was okay. I'm not a cotton candy fan but it was cool seeing different flavors. (: read more

Ono Gelato - Cookies and Cream. Macadamia Kona Crunch (please correct me if I'm wrong). Lol - Desserts Near Me - Lahaina, Hawaii

Super good. We went here a couple times while on our Hawaiian vacation. The line was long but it moved quickly. When you get to the order position, it is expected that you know what you want. So, if you are in line with others, take turns going to the counter to look at the selections and know what you are going to order when it is your turn. The gelato is way good! I would try it at least once. Drawbacks - expensive, when it comes time to tip, the person behind the counter doesn't let you have access to the ipad processing your payment and they ask you to tell them how much tip to add. It's weird. The first visit I said some number. The next visit, my wife did the paying... I didn't like it. Maybe that is just me, but be prepared for it. read more

Ono Gelato - a group of people standing in front of a store - Desserts Near Me - Lahaina, Hawaii

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Our go-to gelato place when in Whalers Village. Quality/Quantity - Good gelato. We also got some pineapple popcorn as gifts for our friends back in the mainland. Cheaper than if we bought it from Front Street. Cut and paste from Whalers website: "Ono Gelato Company's founder is a third-generation gelato maker from Torino, Italy. His authentic Italian gelato creations are made daily from scratch with whole milk, heavy cream and egg yolk. Ingredients that are unavailable locally are imported from Italy -- this is the real deal gelato." Atmosphere - Very small to go shop. Expensive and limited mall parking, get 3 hour retail validation (applies only if you spend over $15 at one store). I actually do NOT like coming to Whalers Village, but my family loves to shop. I do like the restaurants at Whalers Village, who typically validate for 4 hours. Open 7 days a week from 11am to 9pm. Also a great place to take gelato breaks while waiting for your table at Monkey Pod, LOL. Service - Good. Price - $6, again cheaper than the businesses on Front Street. Owner Comment - Congrats on your success. read more

Ono Gelato - 5/26/22 Supporting the locals and bought some gifts to bring back to the mainland - Desserts Near Me - Lahaina, Hawaii

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The gelato was very good and the person that was working there was very nice. I got the Chocolate and Salted Caramel. This place is underrated. read more

I'd prefer another ice cream or gelato place. I was immediately turned off when I was forced to tell the attendant how much I should put for her tip on the screen when I Apple paid because there was a partition preventing me from doing it myself. Very awkward. I opted to give her 15% on a $35 bill for 4 gelato orders which came out to $5.31 for her tip. I felt weird if I'd only tip $2 or $3 which is customary for an ice cream shop. The gelato place doesn't offer any samples either. I'd avoid this place all together. I'd give them 2 stars had it not been for the nice attendant who asked if we'd parked there and she validated our parking. There is no reason why they should have the screen partitioned off from customers. Or to not do samples. It's a tourist spot. You're charging almost $10 for glorified ice cream so do your samples and you'll get repeat business. read more

I tried the caramel and chocolate gelato, and it was delicious. I was craving something a bit richer and simpler than ice cream or shaved ice. read more

Ono Gelato - Gelato - Desserts Near Me - Lahaina, Hawaii

(Late review from September - October 2022) Fabulous gelato! Reasonably priced and portions are plentiful. Good spot for a sweet treat. read more

This is one of the few dessert places that stays open at Whaler's Village & there's usually a like by the end of the night. I like how for their medium size, you can get 1-2 flavors to explore a bit more. Would I come back here again? YES. Mango & Coconut - Wouldn't get them TOGETHER again Mango: 10/10 - SOOO REFRESHING - Mango pieces in it - Not overly sweet Coconut: 8/10 - Kinda sweet - Not as much coconut flavor Coffee Crunch & Tiramisu - Not the best combination only because their flavors are similar Coffee Crunch: 10/10 - Coffee, Coconut, Macadamia Nut - RICH flavor - Loved the macnut bits Tiramisu: 9/10 - Coffee crunch overpowered it - Good flavor read more

Ono Gelato - Coconut & Mango (I RECOMMEND MANGO) and Coffee Crunch (Coffee, Macnut, Coconut; I RECOMMEND) & Tiramisu - Desserts Near Me - Lahaina, Hawaii

Terrible service. We bought the gelato, ended up at $14.92, asked if we could buy more to go over $15 to get the park validation. They said no, because they already charged the card, we need to buy another $15 or more. . The gelato also has a gummy taste. read more

Coffee toffee is fantastic. It's not like authentic Italian gelato but it's yummy and conveniently located in whaler's village. read more

Ono Gelato - Inside - Desserts Near Me - Lahaina, Hawaii

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Came to Ono Gelato as I could see it from our balcony at the Westin Maui and we were looking for a nice afternoon dessert. Got a medium to try two flavors, don't remember exactly what flavors I got. I thought the gelato was solid, but I have had better. Not quite sure if it was truly authentic gelato, but given the dessert option right next to me I wasn't complaining. Staff were fine, no complaints on my end. read more

Ono Gelato - a hand holding a cup of ice cream - Desserts Near Me - Lahaina, Hawaii

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This is the only enjoyable food establishment in the hotels/resorts strip of Kaanapali, and the only place we ate something amazing and remarkable. Quality: 5 Value: 4 Service: 4 Ambience: NA Everywhere in this area charges you an arm and a leg for bad food served by berated and miserable staff while angry tourists complain. This place was the bright spot. I went here every day, usually to cope with having paid $100 for a meal that made us miserable. Why? THE COCONUT SORBET I've never eaten such pure, rich coconut sorbet in my life. I may never again get such a good cold, creamy coconut dessert. Yes, it's overpriced and yes, the teenage servers hate their jobs. But the coconut is WORTH IT. Out of everything we ate in Hawaii, that coconut is going to be the food I remember for years to come and try to find an equivalent version somewhere else. read more

Very good ice cream. Not sure if it's the same one that used to be in Paia. If it is, it didn't have the lilikoi flavor, but it had all the usual flavors. read more

Ono Gelato - Mint chip, raspberry, mango - Desserts Near Me - Lahaina, Hawaii

Might be drunk , but still a great place to go. Quick service and great little snack. Lots of choices and little sweet to finish off the day read more

gelato is good but The girl working the counter has been rude and acts like customers bother her everytime we have been there. the first time I thought maybe I was just having an off day but the second time she was rude again so I made a mental not but just let it go. This is the third time we've been there. She's not just unfriendly but rude and she said I could only have receipt by text which is fine but I never got a text of the receipt so that was it, we will not ever go back because of this employee and it bothered me enough that I felt the need to write this review. I really hope she changes her attitude so that her employer doesn't lose any other business. read more

Eh, it's just okay. I had the chocolate, and I feel it didn't have the right creamy texture and rich taste that it should have. Instead it was a bit icy. Also they don't do samples (so it was quite the struggle to decide). But it will satisfy a need for a sweet treat on the beach. read more

Ono Gelato - Chocolate (eh, not my fave) - Desserts Near Me - Lahaina, Hawaii

I'm sad to say it, but Ono Gelato is on its way downhill. Maybe it's the fact that samples are a "no-no" now due to (nonexistent) pandemic restrictions or that the prices border on absurd, but it just doesn't hit the spot like it used to long ago. Don't get me wrong--the gelato is good. It can't NOT be good. Is it fantastic like I remember from pre-pandemic Maui? No. There's something missing here, and I doubt I'll be back until the samples are, too. Caveat: If you've never been, their gelato is still well worth a taste. The Sandy Beach (peanut butter) and sprinkle vanilla are both good choices. read more

Ono Gelato - Desserts Near Me - Lahaina, Hawaii