I purchased premixed saltwater for my reef tank from Artistic Aquariums in Chandler yesterday at…read moreapproximately 3:45 p.m. This morning, while preparing to perform maintenance before leaving town tomorrow, I tested the premixed water with my calibrated digital refractometer. The salinity measured only 1.021, which is below safe level for a reef tank. Because I needed to use the water before my trip, I called the store around noon to ask what salinity they mix their water to and whether I could receive a refund or replacement if I was accidentally sold the wrong solution. I went to the store so I could demonstrate that I had not used the water and to work toward a reasonable solution before discarding it. The employee working that day was new, working alone, and genuinely did everything she could to help me. She was kind, patient, and professional throughout the entire interaction. Unfortunately, she had very limited authority and had to repeatedly contact the owner for direction. My disappointment is not with her, it is with the ownership and leadership. While there, we tested the water together. Their refractometer read approximately 1.024, while my calibrated tester consistently read 1.021-1.022. I recalibrated my tester in front of her and received the same results. I wasn't demanding confrontational or disrespectful. I tried to compromise. I requested either a refund or, at the very least, a store credit since the product was less than 24 hours old and unusable for my aquarium. The owner declined both requests. Instead, I was offered only two options as a "one-time courtesy": * Dump the water and refill the container with more of the same water that day. * Return within one week for a replacement. Neither option was workable because I was leaving town the following day. I even asked if the one-week timeframe could be extended since I would be away, but the answer was no. I also asked to speak directly with the owner. I was told he was too busy and would call me later. What makes this even more frustrating is that the store has a posted 14-day return policy, to which should apply to this product per the small print, and this purchase wasn't even 24 hours old. The one-week limitation I was given did not appear to align with the store's posted policy or with what I believe is reasonable customer service. To verify my equipment wasn't the issue, I stopped by Kona Reef and tested their premixed saltwater with my calibrated tester. Their water measured 1.025, confirming that my tester was reading accurately. This isn't really about an $8 purchase. It's about accountability, consistency, and standing behind the products you sell. I made every reasonable effort to find a fair compromise, but I left without a workable solution. If you value customer service and ownership that stands behind their products, I would encourage you to consider this experience before choosing to do business here.

I had a very disappointing experience with this business. The customer service was not what I…read moreexpected, and communication throughout the process felt unprofessional. In my experience, the owner did not handle concerns in a respectful or constructive way. I also had issues with the stated 14-day return policy -- it was not honored in my case, which added to the frustration and made the situation feel unfair. Overall, the experience was stressful rather than positive. Based on what I went through, I would not recommend this business and would advise others to be very clear about expectations before committing to anything.

NOW WILDEBORNE CRITTERS AND CURRENTS!!! Went in over the weekend after a poor experience at another…read morefish store. We were greeted immediately, although she was working alone and busy helping another customer. The store was large and had lots of unique critters - the water snakes and the big tank against the back wall had really cool exotic fish - well at least to me! We went in for some plants for our fishtank and got schooled on the rocks/faux plants we were using, even down to the fish food in the best way possible!!! She also carries eggs both chicken and duck so we got some chicken eggs and they were delish!!! can't wait to continue supporting a local "mom and pop" shop

I love the selection at PNF & I'm a reoccurring die hard customer. The products they offer are…read morereasonably priced, they have a clean store, friendly environment, the woman working there is always super sweet, her name is Andrea. She deals with such disrespectful customers from what I've seen. But they have a wonderful selection of plants, fish, arachnids, reptiles as well as tons of other fun pets! I'd highly recommend this company to legit animal lovers.

I took time off work to go there. I asked 4 staff for help but they were not interested so after 45…read moremins of trying buy buy fish I walked out

I buy all of my fish, food, accessories, coral, etc here! They are very helpful and very…read moreknowledgeable! They also test your water as well which I love. Definitely come here for your fishies needs

I can't recommend Kona Reef Chandler enough. I recently stopped in with my son, who is interested…read morein getting into the reefing hobby, and Garrett was there to help us out. As an experienced reefer myself, it was great having someone else reinforce everything I've been telling my son. Because, as every parent knows, kids never believe Dad actually knows what he's talking about! Of course, Garrett says the same thing and suddenly it's credible. Garrett took the time to talk with my son, answer his questions, explain things in a way that made sense, and teach him quite a bit. My son really listened to him and walked away knowing a lot more about the hobby. And I'm not going to lie, Garrett even taught me a few things, and I've been in the reefing hobby for over 30 years! That really speaks to what makes Kona Reef stand out. Whether you're brand new to the hobby or have decades of experience, there's a wealth of knowledge there. The staff is approachable, knowledgeable, and genuinely willing to help rather than just trying to sell you something. Kona Reef Chandler is a great store and a standout retail location in the reefing community. Great people, great knowledge, and great service. I would recommend them without hesitation. And at the end of the day, Garrett succeeded because my son officially joined the hobby! He's now on his way to becoming a broke reefer like the rest of us. But that's part of the fun. It's an awesome hobby, and I'm excited that I now get to share it with my son. Thanks, Garrett and Kona Reef Chandler, for helping get the next generation hooked!

I'm just getting started in the reefing hobby, and Garrett at Kona Reef Chandler was awesome to…read morework with. There is definitely a lot to learn when you're first starting out, and Garrett took the time to explain things to me, answer all my questions, and help me understand what I actually needed without making it overwhelming. I really appreciated how knowledgeable and patient he was. He didn't just tell me what to buy, he explained why, which made a huge difference for someone new to the hobby. My dad has been reefing for over 30 years, so I've been around it, but starting my own tank is completely different. Garrett made the whole experience a lot easier and got me even more excited about getting into the hobby. Kona Reef Chandler is definitely a place I'll keep coming back to as I build my tank and learn more. Thanks Garrett for all the help and for helping another reefer get started!

Staff is friendly and knowledgeable. They don't mind educating you so that you are making the right…read morepurchases and always have great deals for new fish hobbyists. The only downside is you will likely end up a major fish person with many aquariums this is a fun hobby!

We found a large selection of fish and equipment! The team members were fun and informativeread more

Nicest setup in the Valley! Some items are even cheaper than online/eBay!…read more Large selection of coral and fish. Incredibly healthy tanks.

Absolutely wonderful store and so knowledgeable and helpful! This will definitely be my "go to"…read moreaquarium store!

The Chlorophyll Corner is hands down one of my favorite shops in the Valley. If you're into…read moreaquariums, fish, amphibians, terrariums, paludariums, aquatic plants, or just the hobby in general, this place is absolutely worth the trip. But what really sets this place apart is Kat and Joe. They're genuinely amazing people. They don't just sell you something and send you on your way. They actually take the time to talk with you, answer questions, share their knowledge, and help you succeed in the hobby. You can tell this isn't just a business to them. They genuinely care about the animals, the plants, and the community they've built around the shop. The selection is awesome, the tanks and livestock are well cared for, and there's always something interesting to see when you walk in. Whether you're brand new to the hobby or you've been keeping fish, amphibians, and planted setups for years, you'll find something here. I've been to plenty of specialty shops, and it's the people that make you want to keep coming back. Kat and Joe have created that kind of place. Great shop. Great hobby community. Even better people. Highly recommend The Chlorophyll Corner.

Love this shop so fun to just wander the displays and see the creative terrariums and aquariums …read more Love buying plants from them and unique tissue cultures

We have been to all fish stores in the area and as far as Tucson, and Aquaholics is by far the…read morebest! The staff are super friendly and very knowledgeable. They all take the time to answer my questions, and also ask their own to assess if the fish/coral/plant, etc. is appropriate or safe for my aquariums. Ive used them for both my freshwater and saltwater tanks and have never had a bad experience. I also appreciate the fact that they truly care about their fish! No overcrowded tanks, or pairings that may harm each other. I would recommend this place to everyone - beginners to seasoned aquarium owners!

HORRIBLE EXPERIENCE - STAY AWAY FROM THIS PLACE. I purchased a frag rack they have 3D Printed -…read moreinternal magnets started rusting through plastic inside my tank (less than 1.5 months of purchase). Driving into the store from Surprise where I live, no concern or sincere of any urgency. Instead, I was treated with very poor customer service. I was expected to wait for days to hear back from someone. After 2 days of calling the store and being frustrated. I was told I had to wait until the next week in order for the guy who makes them, to come back from out of town and remake a new one. The store had a whole basket of the same item "Except those were double magnets" and I only purchased the single magnet". To make things right and avoid customer frustration. No one offered to upgrade or anything else, I had to ask options to just upgrade and be done with it. What a JOKE, I was offered a discount to upgrade. Basically, around the same price if I'd just purchased the double magnet mount. Pay Double The $$ for a product that only lasted 1.5 months. I DON'T THIONK SO. I only purchased it because I was told the store made these. I was trying to support a small company. Not After This. I'm done dealing with this place. Completely different attitude when addressing a defective product they sell. Unless your dropping $$$ the day of the visit, expect to get bare minimum for customer service when there is an issue. They won't be getting any $$ from me after this encounter.

My husband and I are new saltwater enthusiast, and we came here at first to just look around and…read moreget an idea if this is something we wanted to get into. Well long story short we got our first saltwater set up here and all the fish and corals. Now we are having Rob and Tommy build us a 200 gallon tank. Rob and Tommy have been so patient and knowledgeable with us we come in now at least once a week.

Staff is so helpful. I had a disappointing experience at another local fish store but faith has…read morebeen restored with Shark Reef. The team member who works Mondays is so kind and knowledgeable. I also value the care they have for the animals. All tanks are stocked with plants and enrichment for them. Adequately stocked and not crammed to the brim. Great ideas from their tanks. Definitely recommend!

"Women and cats will do as they please, and men and dogs should relax and get used to the idea." ―…read moreRobert A. Heinlein I stopped by EarthWise Pet on their grand opening. Thank you to Diane M. for the heads up! This plaza is super busy what with a lot of great spots like Sprouts, Tii Cup, Pita Jungle, and other great local businesses. Now there's a lovely cozy store just for pets! While catering more to dogs, they do have a great selection for cats. They also have an in-store dog wash for you canine owners. Their prices are definitely decent. I like it here! I picked up some treats, a new grooming brush, and a new toy for Gracie the Cat. For those who use the cat/dog vision filter from TikTok to purchase gifts for your pets, this place is well-stocked with items that are vibrant and bright for your furry companion. A+++!

It is convenient to have a pet store in this location again. Years ago Pet Planet occupied two…read moresuites here. EarthWise Pet has stepped in an occupied one of these spaces. On Feb 9th, they had their grand opening. Working with tight square footage, they wisely laid out their store. Serving cats, dogs and rabbits there are a variety of products for sale. Brain and anxiety herbal remedies , groombar, toys, nutritional foods, broths, vitamins, training items and even a self wash dog station are all available. The friendly pet dietitian and nutrition specialists is what separates them from big box retailers. Earthwise can focus on tailoring dietary foods for your cat or dog. Boxie Cat, Premium Fussy cat, Nulo, Planet Dog and Outward Hound are just a few brands offered here. I'm going to try a few different brands to see if "Maxine" appreciates them!