Zero customer service skills. I sat for over 30 minutes while staff hid in the back and no one came…read moreto speak to a full waiting room. No member of staff could say what was happening other than their systems were down. I asked for a manager who said I should stop asking questions (like did we have a time frame for any delay?) because it made her staff uncomfortable since they didn't know the answers: I said I had planned on a few hours but would like to know if I needed to reschedule. The manager shrugged. I called to complain and was rescheduled for another location. When I arrived and halfway thru the physical, I was told I was banned and all staff refused to speak further. If that's how they perform customer service imagine their medical skills!

I used to donate twice a week at CSL in San Diego, and the bar they set is way too high for BioLife…read moreon Good Homes Rd in Orlando. Yesterday was my first donation with them, and the first time I saw a trail of blood dripping down my arm within the first five minutes of the donation process. Another lan technician came by to switch the needle from the left arm to the right, could not find the vein the previous technician found, and my donation was ended immediately without blood being returned. No accountability, either...they just talked to me like it was MY fault while the other techs have zero customer service skills or professionalism; they were shouting at me from across the room and loudly talking amongst themselves about break time and weekend plans. I will not go back.

Told me $100 for the first two visits. I go back for second visit they tell me nvm $40 this time. I…read morewalked out and will not be returning.

There process was so smooth and people were nice but they over paid me earlier in my new donor…read morecycle than when it was time for my actual pay still as a new donor they were like hey your fine don't expect the money you should be getting. I went from my 125 to 50 dollars as some who budgets this really hurt me. I tried to explain this wasted a hour of my time on hold and was not given consideration. They don't actually care about their donors trust me I learned the hard way employee John told me order directly from manager Alexis. Listen they made a mistake and they told me we don't value or care about our donors by their actions .

My time going to Octapharma plasma at 6394 Silver Star Rd. has been to say the least amazing. One…read moreof the employees Damaris is always attentive, kind, patient and knowledgeable. The entire staff is also very kind, respectful and knowledgeable and will answer any questions that you have for them. I do believe this location is a little understaffed, but once you speak with a staff member, you get 110% of their commitment and loyalty to the brand. Best, Donald Tucker

Octapharma Plasma - 5 Stars! Highly recommend! I've been…read moredonating at Octapharma Plasma for a few months now and it's hands-down the best center I've ever been to. The staff is incredibly friendly, professional, and actually seems to care about the donors. Everyone from the front desk to the phlebotomists greets you with a smile and remembers your name -- it makes the whole process feel welcoming instead of just transactional. The facility is spotless, modern, and well-organized. The phlebotomists are skilled -- I barely feel the needle and have never had bruising or issues. Compensation is competitive and always paid on the debit card right after donation with no hassles. They also run great new-donor bonuses and frequent-donor promotions that actually add up. If you're thinking about donating plasma, this is the place to go. Clean, efficient, kind staff, and you're literally helping save lives. Thank you, Octapharma team -- you make it easy to keep coming back!

This is the absolute WORST! I went here bc they offered the smallpox vaccine incentive, but…read morelearned you must first donate 2-3 times BEFORE the smallpox vaccine incentive. Ok, I was willing. The 1st visit- nobody seems to man the "customer service" desk, I arrived 5-10 minutes after opening and went directly to the customer service desk where I stood waiting for 10 minutes before a very bored looking technician asked if I need d something!? She got another sad/bored employee to help me. No one in this place looks happy, there is NO music, I went in February and the remnants of old Xmas decor was still partially taped to various places on the wall. I've gone 3 times now, every time the technician (always a different one) jabs the needle in my arm... then starts "threading" the needle in my vein!! The last time I was there: 4-5 "suits" there waiting for a manager, the kiosk dirty and looks like syrup on it (at opening), rude tech doing vitals calling out my weight, and while donating, a technician named something like Janeka (?) bummed my corner donation bed so hard, it shifted about 6" and she never apologized or checked if everything was okay! NO ONE is happy here.. not employees or donors! I'd rather go back to BioLife... not as much $$ but the employees are always so sweet, the place is spotless and music is always playing! Oh... and you can make an appointment and not have to wait HOURS! Kedplasma needs to just shut their doors: dirty environment, rude/unhappy employees.

My boyfriend who went here to get his plasma donated had a horrible experience. Overall the…read morebeginning process went smoothly besides the managers being rude the whole time. But when the "nurse" who put the needle in his arm, completely missed his vein and DUG the needle around in his arm for a minute, and had to have someone else re poke him to find it! This resulted in him developing a hematoma, along with sever bruising and pain! You would think a plasma donation center would have professionals to do the procedure but don't be surprised if you're next.

I love this location the staff everyone super funny you stay you help people and you get broken off…read morea little bit too little spending money

plan to be here all day or a t least 3--6 hours no matter what time you arrive the employees are…read moreslow and management does not care about the people who come in. management will sit and watch over 10-20 people waiting for hours while there are plenty of available stations. this is my first and last time coming to any octa pharma location. there is no care or appreciation for our contribution, nor our time.

I will never be back. I laid on a bed watching others get…read moreserviced before me. Not a big deal but when I tried to speak with the tech she immodestly started yelling that " I DID YOU A FAVOR BY BRINGING YO IN. I COULD HAVE LEFT YOUR ASS STANDING." I got up and walked out without saying a word to her. Then she continued "BYE!.... BYE! Now I am 100% Latino but I look white. I wonder if this was her motivation to belittle me in front of the other guests. This was definitely the vibe I got from her What a shame. I donate to do the right thing, not to be treated like a POS.

I had previously done over 11 donations in the Jacksonville area but due to an extremely demanding…read moretravel schedule and the rigors associated with it my donation frequency became slightly problematic. Working remotely I now have an assignment in the Orlando area which facilitates reassuming my donations here locally. My initial interaction with a help desk gentleman at 609 N Powers dr. Was nothing short of unprofessional, unwelcoming and borderline hostile. I was told that my address verification letter which had a USPS date stamp for the previous week was unacceptable and I was additionally insulted and asked who was the letter sent by . Even if the letter was sent from Santa Claus, that was in no way reflective of company policy, donor eligibility requirements, or my personal privacy. This staff is grossly unprofessional, displays aggressive patterns, of behavior and treat potential donors as an inconvenience . As a verified donor I merely required a change of venue, not a hostile interrogation from an inarticulate staff member.

Place is always awesome no longlines no long wait times get in and get out how it's supposed to be…read more. Every other place I go to workers are always ghetto and always playing around . Ps it may not be so safe due to officer sleepy lol

Terrible! Absolutely terrible! I've been donating to a long time. I'm a platinum donor and it's…read morebeen getting progressively worse. Now it's to the point where it took 3 hours last two donations. I don't do it for the money, I do it because it's the right thing to do, I have B+ blood type but when it's less than convenient for me. I've started looking for another plasma company.

I have recently become a certified Red Cross volunteer as Disaster Action Team in Central Florida…read more When one thinks about the Red Cross, usually mass disasters, such as hurricanes or earthquakes come to mind; however the Red Cross does FAR more than that for the community. The Red Cross responds to local disasters on a daily basis, such as house fires, which occur many times a day in Greater Central Florida. Teams respond with compassion, care, and assistance for those impacted by a disaster. Working with multiple agencies, the Red Cross makes sure that victims of disaster are set up with immediate care for temporary housing, food, counseling and so much more. This local chapter in Orlando has an amazing team in place, balancing logistics, client care, volunteers and also offers a plethora of courses to the community in a variety of fields, such as certification for CPR/First Aid and more. The road to becoming a certified volunteer is rigorous and there are many courses to complete, but so very worth the time invested. This local chapter is so well managed and truly worthy of a 5 star rating. If you find yourself in need of assistance, please reach out to the Red Cross. If you are looking for a great place to volunteer, the Red Cross will help you find a good 'fit' for what you are looking to do. Hands on disaster response was my choice, but there are a great many areas that are needed to support the operation in administration areas, hospitality areas and more. Please contact the Red Cross now if you wish to become a volunteer and you will be trained and ready when the need arises for activation of volunteers.

Mrs Carla Octopharma plasma Casselberry, Fl . She put the…read morewrong pressure in phisical exam. My blood pressure , was 93.3 and she put 100.3, and she said to me wait for lower pressure. And she said to the other Lady , who attends , and rhe takes the physical exam, don't take and looked at me. And inside the room , where receives the plasmas , she showed her tongue to me, when I was in line again, I thought it, was very unprofessional! Other lady in Tuesday , talking to me, if air gets in your vein, you die, but the needle had not entered in my vein.

People are nice, place clean, but the wait line is ridiculous. Last time I came I was 55 minutes in…read moreline. Just one person screening, no place to sit while you wait. Today is my 3rd Time here and I'm num 15 in line. I changed where I was going to because this is 4 minutes away from home. Definitely, I'm going to finish my 1st month and I am going back to KED. Very disappointed.