Zero customer service skills. I sat for over 30 minutes while staff hid in the back and no one came to speak to a full waiting room. No member of staff could say what was happening other than their systems were down. I asked for a manager who said I should stop asking questions (like did we have a time frame for any delay?) because it made her staff uncomfortable since they didn't know the answers: I said I had planned on a few hours but would like to know if I needed to reschedule. The manager shrugged. I called to complain and was rescheduled for another location. When I arrived and halfway thru the physical, I was told I was banned and all staff refused to speak further. If that's how they perform customer service imagine their medical skills! read more

I used to donate twice a week at CSL in San Diego, and the bar they set is way too high for BioLife on Good Homes Rd in Orlando. Yesterday was my first donation with them, and the first time I saw a trail of blood dripping down my arm within the first five minutes of the donation process. Another lan technician came by to switch the needle from the left arm to the right, could not find the vein the previous technician found, and my donation was ended immediately without blood being returned. No accountability, either...they just talked to me like it was MY fault while the other techs have zero customer service skills or professionalism; they were shouting at me from across the room and loudly talking amongst themselves about break time and weekend plans. I will not go back. read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Orlando, Florida

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The worst plasma place to go and donate, they have employees who don't focus on the donors, always talking about their plans outside of work. Distracted while they stick your arm. Some of their employees aren't very experienced with all "vein" types. From the director down to management everyone could use some training. The male "manager" with long brown hair is a distasteful person with little to no patient or customer service skills, the head phlebotomist (light skinned balled guy with glasses) I believe he needs some training as well. I could name more employees but those 2 specifically were the guys I spoke to on my last visit who were very rude and disingenuous employees. Also they will damage your body, or veins to no accountability. read more

Attitudes. No welcome in. No hello. Nothing. Things have not changed here I know it doesn't matter because you're there to make money but the people there just suck read more

I left CSL Plasma because they switched to new machines which between the machines, the long set up it was taking between 2 & 4 hours to donate. Biolife started out well but they've become increasingly unorganized and taking longer to donate to the point it's not worth it. I donate because I'm healthy and I can not for the $. I'm starting to look for another place to donate. read more

I've been coming to the Orlando center for over a year on and off. When you get your initial promotion, be sure to schedule while you're in the chair. My first time coming the staff was very informative and make me feel safe. Considering donating? New Donor? Some types from a seasoned donor: -Give yourself a minimum of two hours to donate. An hour to donate and an hour to check in and wait. -Stay away from late appointments and lunch times if you can avoid. -Eat and hydrate before. -Upload any promotions prior to donating -You can request a phlebotomist (Miryan and Summer are awesome) -Bring a blanket or wear warm clothes. -Checkin is a small prick, donating is a bigger stick but not bad. You sit in a reclined chaise(lounger chair) while the machine removes the plasma and the blood is returned. -Sign up to donate and use my referral code : [https://info.biolifeplasma.com/new-plasma-donation-800-0422] or Coupon Code - 98374 I have rolling veins so I'm not an easy stick. My favorite phlebotomists are Miryan and Summer. They are professional, friendly, kind and very skilled. They are always very pleasant and ensure my comfort and safety. I love that and I'm thankful for them. If their management is reading this give them a raise and/promotion. I always see them hustling and going above and beyond. Recent Issue: Recently, I've seen a grumpy tech/manager, Sebastian walking around. Bad vibes. Today, I witnessed Sebastian announce prior to closing that they likely wouldn't be able to take donors. He sent two people home who've been waiting for nearly an hour. He seemed very motivated on sending people home, I watched the other techs pick up the pace. A customer complained stating that he'd driven over an hour. He said I can't control what corporate does and who they schedule. We have to go home and we have to be finished by a certain time. It's not our fault." SMH. And I JUST witnessed him nearly get into an altercation with a super friendly donor. I witnessed everything and there is something not right with this guy, Sebastian. Management should address and watch security footage. Please please PLEASE consider giving management/supervisory authority to individuals like Miryan, Summer and a lovely black lady with a beautiful Afro puff, I wish I knew her name. I appreciate they're professionalism, safe and swift service. I appreciate the new machines as they get you out quicker but you definitely feel it. I wish they would stock the center with hand soap and paper towels in the bathrooms. Also, masks would be great for clients and hand sanitizer at the questionnaire and vital station. Lastly, squishy balls that you can actually squeeze would be awesome Signed with love of donating, @ TheOriginalCharlestonian read more

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After making an appointment, I was asked to sit in the waiting area for 20+mins where I was never requested. I had a feeling this would take a couple hours, given it was my first time but there were MANY people there and it was not an inviting experience which was already nerve racking considering people were going to be poking and prodding you shortly thereafter. Sitting there for that amount of time also allowed me the plenty of free time to read the horrendous reviews so I ended up just leaving which is unfortunate read more

Biolife Plasma Center - they opened a new Center at John Young, much closer to me than the one I used to go - at Good Homes. Everything is new and pretty clean. The technicians are friendly and work hard to keep the line that grows moving and the thing is that, there's only so much they can do. The lines are insane ! Why you -mangers- open so many slots at the same time if you don't have enough people to make it happen? Why the technician that checks the vitals has to be the one who leaves a donor waiting while they have to, also be the front desk? I was there for 55minutes and still have 9 donors waiting to go to the donation chair in front of me... You mangers can do better. read more

Awesome place to go and donate plasma. Staff is extremely friendly and helpful A nice way to make extra cash fast especially before the holidays read more

I have been donating for almost a year. Tge customer service is horrible. The office staff could care less. You feel like you are part a mill for money. I had an appointment scheduled to donate, but now they say I need a physical because my last one expired. no one tells you anything. my last appointment the customer next to me was throwing up and they proceed to put stinky vomit paper towels in the trash can next to me. I had to sit in a bed for over 35 minutes before they even addressed me. Everyone pushes you off to some else and no one answers your questions. very few of the phlebotomists even speak to you like you are a person. Just go and donate don't expect ANY customer service. So much for helping others and saving lives! read more

Honestly doesn't matter when you book. (Day of the week or time.) Just be prepared to stand for no less than 2-2.5 hours in a walk in freezer. You'll be waiting in at least 4 separate lines. Once to do paperwork, once for testing, once again to be seated, again to be to be hooked up, and again to be disconnected. I don't think I've ever made it to the donation chair in less than 1.5hrs. The worst part is waiting an additional 25min to be disconnected AFTER you've completed with your donation. Makes it hardly worth the time it takes to donate. The staff up front seem to be rather nice and enjoyable, but the people drawing blood in the back and their management aren't the friendliest and seem more inconvenienced by your donation/visit. Common excuse you'll get is that they are understaffed and busy. COVID was 3.5yrs ago. Time to get your staffing and operations under control. Overall, I can't recommend them in good conscience. read more

Where do I post to complain about the loss of time. I get your notifications popping up on my phone to come in. I scheduled and arrive. After 30 minutes of waiting to be screened, I'm told you cannot accommodate me or the other 4 remaining donors. Wasting my time for the 2nd week in a row! What gives what kind of BS y'all shoveling? Why would I ever refer anyone to your device when you can't accommodate your current donors. Y'all should STOP sending notifications and promotions that you cannot follow through with. Wasting people's time and energy! I received an extra donor amount to use on my next donation...can't even use it. This is top shelf rubbish! read more

People are nice, wait is excessive, plan to spend a minimum of 2.5 hours there. Mgmt needs to hire more personnel. Now about my last visit. The tech must have missed my vein or went all the way through because the machine kept stopping. The tech appeared to be very knowledgeable about what was going on. He had to readjust the needle in my arm a few times. I think that's where things went wrong. I have the biggest bruise that went to my forearm and part way up my bicep. Now I have to wait till it heals. Is it their way of keeping some ppl away? It really didn't hurt much during the process but was asked a few times during the process. It hurt more when it was wrapped up and now feels like a bat was taken to my arm. Thanks for the heads up that I would look like I was just in a accident. Oh yes. Location is Kissimmee FL. Osceola parkway read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Orlando, Florida

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Don't even bother. Your time and donation aren't worth any money to them. Although they sell plasma for 5-10,000$ you'll only be given 40$ each donation. This place profits off of people's bodies and then tries to act like this is all for a good deed. The staff would only care if you keeled over and died so they could harvest your organs for profit. Menace. read more

My experience is exclusively with the Good Homes Rd. Orlando location. Note that even though you HAVE TO make an appointment (no walk-ins), you will ALWAYS be there a minimum of 2 hours - even when the line is moving "quickly"! The staff is very hit-or-miss on whether you will be treated nicely or like cattle that is ignored and processed. And despite arriving at the designated time and waiting at least 2 hours, they may tell you that "if you're not in a donor chair by 7pm, you'll have to leave." They don't care how long you've been waiting or how far you drove to get there, they simply tell you to leave. read more

Well after being told on my app that I'm ineligible to donate they don't give you any notification but after twice of them cutting you for the day and you lose your plasma they don't tell you or let you know that you can no longer donate for another 8 weeks because your body needs to replenish nobody told me that after the first time they cut me because they're wonky mechanical system failed and they had to cut me . Number two they didn't tell me that the second time they cut me for no apparent reason even though my blood was flowing the dumb kid could not get a management to check my arm to make sure I was okay but no they decide they're just going to cut you and you lose plasma and now you can no longer donate for eight weeks so do yourself a favor go somewhere else because these people will just let you believe it's your fault when it's there fucked up system is fucked up and they don't know how to take care of people they don't know how to do management they don't know how to do a damn thing. They would rather you wait two and a half 3 hours of waiting in line even with an appointment to go ahead and waste your damn time and be cut so that you can no longer donate for a long period of time or at all. I would rather try any place else at least they'll give you conscious information at least they'll look back in their system saying oh yes that was our fault oh oh yes I'm so sorry this was this this was that or this had a problem with whatever but no not BioLife they want to make you feel like crap . read more

The new center in Orlando is nice and clean but there is one person who is insufferable. It's obvious that she doesn't want to work and doesn't like anyone that isn't like her. I let people go in front of me so I don't have to deal with her . read more

Note- the nurses are not trained well enough and I HAD BLOOD SPILLED EVERYWHERE!! I was a little skeptical when I first signed up but I really needed money so I decided to. The experience was okay , my first time took 5 hours. I went back for my second time today and had a horrible experience. I was watching a movie when I saw a nurse running over to me . I heard my machine warn the nurses a couple times but thought it was still telling them I wasn't pumping enough . I looked down and there was blood everywhere. There's not enough nurses per donors so no one noticed until there was a pile of blood all over the chair and dripping on the floor. Then to make things worse, they couldn't return any blood or saline back to my body and they decided to poke my other arm! Then of course , this arm started to drip blood everywhere. Also, this needle placement was extremely painful and I told the nurse and she left it anyways. The nurses are not trained enough to be here. I had 3 nurses try and poke my arms and they all failed miserably. No matter what money problems you're having, it's not worth your life. Stay home and stay safe. read more

I did get one call from this location. Samantha left a message but not a direct contact. She never called again. So much for caring about your clients! read more

The staff here is so nice and pleasant and I wish I could give 5 stars. However, management needs to hire more staff. The wait time is ridiculous!! And there are dozens of open stations to donate but not enough staff to man them. Considering stopping my donations because I'm getting tired of waiting 2++ hours just to get to donate. read more

No entiendo como programan tantas citas si el sitio no cuenta con el personal suficiente. una amarga experiencia esperando 2 horas solo haciendo vitales y pasando a la camilla para empezar a donar... y sin contar lo que tardaron en desconectarme read more

I was very disappointed, had a appointment at set time, got in there was 25-30 people waiting to get vitals checked and only 2-3 nurses and they talked with each other most of the time I was there. 5-6 people waiting to give blood. I was there 15 mins and no movement in the line so I left Why have appointments if you can't handle it. read more

The wait times at this facility are obscene. It doesn't matter if you book an appointment or not. I have already been here for 40 minutes and am only half way through the line waiting to get my vitals checked. They are totally understaffed. So if that's the case they need someone on the tech or admin side to limit the number of appointments available. Also the hard rock they have playing is inappropriate. DO NOT RECOMMEND. read more

Nope. I arrived at my appointment time. Sat there for 2 hours. Finally saw a nurse to complete my physical and then told me I couldn't donate today because they're closing. My next day is off is over a week from now, so I would have to redo the entire process again. So, I asked if I could still use the promotion code that I received from Facebook since it expired before then. She told me that promotion ended a month ago -Even though the company is still running ads for it online and the expiration date is 4 days from now. I told her they wasted my entire night off work and walked out. Maybe if they would have called me to reschedule or explained to me when I arrived that I wouldn't be able to donate, I would consider going back, but it seemed like they really didn't care. read more

I had an appointment yesterday. I usually am not the easiest to find veins and I always express that but at one point the manager adjusted my needle mid donation. At that point i noticed that I was bleeding out and on top of that blood got onto my clothes. The best part about it was the bruise that I have gotten today. read more

BioLife Plasma Services - Bruised arm from needle insertion - Blood & Plasma Donation Centers Near Me - Orlando, Florida

I really have liked donating at this site. However, with Orlando having a pademic crisis, I am very concerned about not ensuring clients wear their masks correctly. I also want to know if I come and donate again can I ask for only those vaccinated work with me? Social distancing went away. This is very sad for me. I donated blood for about 40 years. I switched to donating plasma as another way to help people and also help myself. I am on a fixed income. But now I no longer feel safe. If your employees don't want yo wear masks outside of your facility that is fine, but then I expect them to be vaccinated. I worked many years as a quality auditor for companies wanting to get ISO9000 internationalquality standrads. You have good policies in place but obviously some of those working there don't feel like it is their job to keep other safe. You are in the medical profession and the number 1 priority ought to be keeping us all safe. I tried to call the facility, doesn't work unless you know some one's name. If you press for operator, nobody available. Very frustrating. read more

New donor- it's so rewarding to know I can donate my plasma to someone who needs it and also get paid for it. $850 for first 30 days really comes in handy. I will be a long time donor read more

I have been coming to the Casselbe location for about 8 weeks, the last couple of weeks I have had technicians that where not very good and bruised me badly. There quality has gone downhill in the past 8 weeks and I'm done going there. I will never use there facility again . read more

I came in to Donate on 10/25/2023 and the girl that was attending to me was digging around in my right arm and couldn't find a vein and caused a hematoma and then caused a hematoma in my left arm and caused me a lot of pain and discomfort. Botched job all the way. Awful!! read more

The staff is great. Super friendly and makes you feel comfortable. The reason for the 1 star is to warn you that you could wait up to 2 hours before the donation process. There is a reservation system, but it seems it's not limited. The staff are all working efficiently, but this facility is extremely understaffed for the amount of donors they allow in. I would not recommend the center located in Orlando on Good Homes Rd. read more

5 hours wait time is normal at this place. Should not be allowed if you ask me. But then again, as a donor , you get treated like that at this center. read more

I am a returning donor after almost 2 years. I find that although the lines are way longer than they used to be, the people working here continue to be patient and kind. They always take very good care of me. -Denise Rivera read more

I would NOT recommend this location. The person at the front desk was rude and acted racist towards me. Giving plasma helps people with health issues. No reason for BioLife to hire employees who are rude and act racist towards donors. read more

I used to love this place, extra money, in and out in an hour. Now it's just obscene. 3-4 hour wait just for vitals, get hooked up, then bandaged. It only takes me 20 minutes to donate and I'm starting to wonder if Uber or something would be more worth it. The line for vitals lately is just crazy and will have only one person taking them. There's at least 50 people ahead of me... if you have kids, forget it. The staff is rude sometimes too, I get they're stressed and maybe overworked but maybe hire more people and don't take it out on your customers. We're the reason you have this job. I mean there's easy solutions to this. More employees= happier employees + happier customers. Get it together! read more

Stay away from this one unless you want to leave with two black and blue arms and hematomas!!!! I had a perfect vein that anyone could have stuck with a blindfold on and the inexperienced jerk pushed the needle right thru it. I had to tell her what she did AND ask for ice. Not to mention she never introduced herself, said hello OR that she was sorry. (They have NO bedside manners here). Then they call over another genius and the same thing happens in other arm. They told me I needed to sit for 30 mins and have Gatorade because I couldn't receive the saline. I told them to go to hell and walked out. GET EXPERIENCED PHLEBOTOMISTS PEOPLE!!!!!! read more

If I could give them 0 stars I would. This place is the most unorganized and incompetent place I've ever step foot in. They actually make trying to do a good deed an unbearable and grueling process. Your staff is immature and jokes around when people are waiting to be unhooked or even hooked up in the first place. I am 100% understanding of waiting for a bed for donations, but waiting 45 minutes in a bed is completely unacceptable. And I understanding hating your job, I mean who doesn't, but hide it better. There read more

My name's album Webb I've been going to buy life I was told that I'd get $850 on donation and I did not get to 850 for a new donor I got $800 you have employees who are not qualified to stick people in that place I got hematodes twice wanted to write one in the left the people at the plasma center needs to be more trained on how to stick customers and stop being favored on the old customers when you see a customer done in the buses going off on the machine come over there to assist the customer okay and not trying to be favored because the Puerto Rican Puerto Rican okay Asia teach these people how to do a job because they're garbage I have reported your company to a state and I want to file with your company injury on your property for two hematosis the same day okay so when I come in your office I want to file with your company being injured on your property for these hematosis that you're stupid people who don't know how to stick people did okay my name is Alvin Columbus web Jr my phone number is 321-557-6317 you're welcome to call me anytime I have pulled down the information off the government website okay on the people who should not be sticking on your floor okay every time they pull out they come up and cut your skin when they pull out they bus be pulling straight out not out and up okay y'all need to teach these people okay I'm following the lawsuit against your company so I want to have you right up to your corporate office this problem that we have on these hematosis okay they calls me to have time out okay and because that's called injury on personal property okay so we're going to follow this okay and then my lawyer will contact you thank you and can I also get the two referrals of $50 a piece okay that I brought in last week okay that ain't showing up on my account yet they have donated twice already okay can we get this done Asia if you're the manager of the store and then you'll people want to get me wrote up because I told him if you don't know how to stick you don't need to be on the floor so I got wrote up for that okay and then the second one they said they can defer me so here's what we're going to do how my help get y'all deferred okay by the state of Florida and they need to inspect I do have friends in that department cuz I am EMT certified with the state y'all have been reported to this date of Florida and them people by name I'm not going to give you on the phone but I gave it to them and they can come in and see that these people do not know how to stick people when they donating plasma my name is Alvin Columbia Webb junior thank you that's why I have no appointments on your Rolodex right now you can call me at 321-557-6317 because I got wroten up because I was complaining because I got two hematodes by this two different people that are new and it's supposed to one of them supposed to be have time in they must be lying on the job application okay the state is notified by me.... read more

The staff here is great and so are the lines. I highly recommend the good homes location over others in the city. Especially the Osceola location bleh... Olivia & Jaria at biolife are my favorite read more

Horrible!! You sit and wait. Then they take you for a vein check! Well, the 2 techs checking we're talking about all of their coworkers and how they just wanted to leave. They had nothing good to say about anyone or the establishment. The male even said that they better not give him another person. I was a phlebotomist and EMT for 8 years. I can find a vein in a rock so I know there were veins. They just wanted to get out of work. They also told the lady next to me she had no veins, I could see them!! Don't waste your time!!! read more

I love that I'm helping and the employees there are super nice! I really feel safe giving my blood. Everything they do is sanitary. The follow are the right measures of precaution. read more