My time going to Octapharma plasma at 6394 Silver Star Rd. has been to say the least amazing. One…read moreof the employees Damaris is always attentive, kind, patient and knowledgeable. The entire staff is also very kind, respectful and knowledgeable and will answer any questions that you have for them. I do believe this location is a little understaffed, but once you speak with a staff member, you get 110% of their commitment and loyalty to the brand. Best, Donald Tucker

Octapharma Plasma - 5 Stars! Highly recommend! I've been…read moredonating at Octapharma Plasma for a few months now and it's hands-down the best center I've ever been to. The staff is incredibly friendly, professional, and actually seems to care about the donors. Everyone from the front desk to the phlebotomists greets you with a smile and remembers your name -- it makes the whole process feel welcoming instead of just transactional. The facility is spotless, modern, and well-organized. The phlebotomists are skilled -- I barely feel the needle and have never had bruising or issues. Compensation is competitive and always paid on the debit card right after donation with no hassles. They also run great new-donor bonuses and frequent-donor promotions that actually add up. If you're thinking about donating plasma, this is the place to go. Clean, efficient, kind staff, and you're literally helping save lives. Thank you, Octapharma team -- you make it easy to keep coming back!

Zero customer service skills. I sat for over 30 minutes while staff hid in the back and no one came…read moreto speak to a full waiting room. No member of staff could say what was happening other than their systems were down. I asked for a manager who said I should stop asking questions (like did we have a time frame for any delay?) because it made her staff uncomfortable since they didn't know the answers: I said I had planned on a few hours but would like to know if I needed to reschedule. The manager shrugged. I called to complain and was rescheduled for another location. When I arrived and halfway thru the physical, I was told I was banned and all staff refused to speak further. If that's how they perform customer service imagine their medical skills!

I used to donate twice a week at CSL in San Diego, and the bar they set is way too high for BioLife…read moreon Good Homes Rd in Orlando. Yesterday was my first donation with them, and the first time I saw a trail of blood dripping down my arm within the first five minutes of the donation process. Another lan technician came by to switch the needle from the left arm to the right, could not find the vein the previous technician found, and my donation was ended immediately without blood being returned. No accountability, either...they just talked to me like it was MY fault while the other techs have zero customer service skills or professionalism; they were shouting at me from across the room and loudly talking amongst themselves about break time and weekend plans. I will not go back.

Donating blood is easy and quick! This location helps make things smooth and you feel really…read morewelcome. We did a walk-in on our most recent visit as we weren't expecting my husband to get out early enough to make it during their Friday open hours (only open til 2 p.m. on Fridays). They were quick to greet us and very welcoming - they had no issues with the walk in. The location was clean and well-kept. The staff was thorough, but quick with everything so we were there for less than 30 minutes all in. They have private screening rooms for checking your overall health and eligibility. From there they offer you snacks / drinks in order to keep you happy during donation(s). The blood draw room is off to the left when you enter and there are several beds. There are a few TVs and they play mainstream shows that keep you distracted. Overall: A+ Donate if you can! You can help save up to 3 persons with EVERY donation. This location is super quick and easy to get through.

Oviedo office was unable to make an appointment; they told me to show up at 7am because…read moreappointments were locked. I arrived at 7sm & was glared at by the staff who told me I should've made an appointment. I explained that the Oviedo office told me thry were unable to make one for me because they were locked. I donated platelets & plasma. The staff rolled their eyes in despair when the machine would beep. It was a lot of work squeezing my fist repetitively for hours. Their sourness made it worse. They kept trying to take my remote control, finally in wanted to keep it & asked one to please get batteries elsewhere. It was not fun.

Told me $100 for the first two visits. I go back for second visit they tell me nvm $40 this time. I…read morewalked out and will not be returning.

There process was so smooth and people were nice but they over paid me earlier in my new donor…read morecycle than when it was time for my actual pay still as a new donor they were like hey your fine don't expect the money you should be getting. I went from my 125 to 50 dollars as some who budgets this really hurt me. I tried to explain this wasted a hour of my time on hold and was not given consideration. They don't actually care about their donors trust me I learned the hard way employee John told me order directly from manager Alexis. Listen they made a mistake and they told me we don't value or care about our donors by their actions .

I love this location the staff everyone super funny you stay you help people and you get broken off…read morea little bit too little spending money

plan to be here all day or a t least 3--6 hours no matter what time you arrive the employees are…read moreslow and management does not care about the people who come in. management will sit and watch over 10-20 people waiting for hours while there are plenty of available stations. this is my first and last time coming to any octa pharma location. there is no care or appreciation for our contribution, nor our time.

This branch of OneBlood is especially stellar. I have donated almost 35 gallons at centers across…read morethe state, and I can attest that this one is outstanding. The staff there is incredibly friendly and deeply appreciative of each donor. Although I could select a branch within walking distance of home, I currently drive over thirty minutes across town to visit this particular branch of OneBlood. The facility is so clean, parking is easy, and many beds available for donations.

Came to donate blood today, this facility was great. I'll be coming back regularly to donate. It…read morewas so clean. Not crowded, I made an appointment online but they take walk ins. Interview process was easy and they made sure you understand everything. They answered any questions I had. Whole process took about an hour exactly.

I will never be back. I laid on a bed watching others get…read moreserviced before me. Not a big deal but when I tried to speak with the tech she immodestly started yelling that " I DID YOU A FAVOR BY BRINGING YO IN. I COULD HAVE LEFT YOUR ASS STANDING." I got up and walked out without saying a word to her. Then she continued "BYE!.... BYE! Now I am 100% Latino but I look white. I wonder if this was her motivation to belittle me in front of the other guests. This was definitely the vibe I got from her What a shame. I donate to do the right thing, not to be treated like a POS.

I had previously done over 11 donations in the Jacksonville area but due to an extremely demanding…read moretravel schedule and the rigors associated with it my donation frequency became slightly problematic. Working remotely I now have an assignment in the Orlando area which facilitates reassuming my donations here locally. My initial interaction with a help desk gentleman at 609 N Powers dr. Was nothing short of unprofessional, unwelcoming and borderline hostile. I was told that my address verification letter which had a USPS date stamp for the previous week was unacceptable and I was additionally insulted and asked who was the letter sent by . Even if the letter was sent from Santa Claus, that was in no way reflective of company policy, donor eligibility requirements, or my personal privacy. This staff is grossly unprofessional, displays aggressive patterns, of behavior and treat potential donors as an inconvenience . As a verified donor I merely required a change of venue, not a hostile interrogation from an inarticulate staff member.