I will never be back. I laid on a bed watching others get serviced before me. Not a big deal but when I tried to speak with the tech she immodestly started yelling that " I DID YOU A FAVOR BY BRINGING YO IN. I COULD HAVE LEFT YOUR ASS STANDING." I got up and walked out without saying a word to her. Then she continued "BYE!.... BYE! Now I am 100% Latino but I look white. I wonder if this was her motivation to belittle me in front of the other guests. This was definitely the vibe I got from her What a shame. I donate to do the right thing, not to be treated like a POS. read more

I had previously done over 11 donations in the Jacksonville area but due to an extremely demanding travel schedule and the rigors associated with it my donation frequency became slightly problematic. Working remotely I now have an assignment in the Orlando area which facilitates reassuming my donations here locally. My initial interaction with a help desk gentleman at 609 N Powers dr. Was nothing short of unprofessional, unwelcoming and borderline hostile. I was told that my address verification letter which had a USPS date stamp for the previous week was unacceptable and I was additionally insulted and asked who was the letter sent by . Even if the letter was sent from Santa Claus, that was in no way reflective of company policy, donor eligibility requirements, or my personal privacy. This staff is grossly unprofessional, displays aggressive patterns, of behavior and treat potential donors as an inconvenience . As a verified donor I merely required a change of venue, not a hostile interrogation from an inarticulate staff member. read more

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Each and every time I walk into this establishment I'm treated like person that is going to be cared for not a number that's going to be called. From the great people that take your vitals before you give your plasma to the phlebotomist that actually take your plasma are incredible. Bianca, Sam, Alejandro, Carlos, Michael, Shicola, James and the rest of the team to, the individuals that clean you up after you've given plasma are second to none. They are efficient, caring, well spoken, and actually give a damn about you being there to help other people. I'd like to personally thank you all for the incredible job that you do and your patience and skills every day. Thank you, Donald Tucker read more

I would give this company zero stars if possible for hiring the most incompetent phlebotomlist in the plasma business. twice I went to this location and he said I had 'scar tissue' no vein. In Orlando there are 5 companies that do plasma. Both time I went to another company and they were able to find veins. I will never again go back to that company. read more

Great & friendly staff, they make donating quick and painless. Saving lives has never been easier.

awful place. most of their postage and advertisements are extremely out of date. website says 700$ in your first month, you will be lucky to get half of that. first two trips are 3-4hr experiences worth 100-150$ past that you get half of that. gold and platinum programs were discontinued years ago for being "too beneficial to donors." As I was so bitterly told. This is a scam operation not worth the time for chump change or after effects. Keep your blood and plasma , keep your peace and health. 50$ an hour visit. read more

5 stars for Bre! Donating plasma can feel invasive and uncomfortable, but I can honestly say that each and every time Bre sticks my arm it is quick and painless. I've also seen her handle some difficult people very calmly, preventing any escalation. Her peers also seem to know they can ask her for help or direction when needed. As well as being able to keep a light hearted and fun atmosphere, I always at least have one laugh while I'm there. 10/10 glad I switched to this location. read more

After going there for around 7 or 8 times and being very bruised every week, I made a comment about bad sticks, the gentleman that seems to tell everyone what to do said if you don't like the way we stick you is a very good reason to never use this company again. Never been treated so rude! This site doesn't know what they are doing. That many bad sticks shows a lack of training and does not care about their customers. I have been donating for years and have never had such horrible service and no customer care. Even medical told me there are way to many bad sticks. Apparently no care about improving there training. I will not return and communicate to everyone to avoid this company location. Totally unacceptable customer service. Mike is a disgrace when it comes to customer service!! Returning to my previous donation location. Never had problems like this and those doing sticks are always trying to learn more and improve. Obviously none of this occurs at CSL Americana location. read more

Do not. I repeat. DO NOT come to this place. They're rude, ghetto, and will turn you away after you've wasted 3 hours there completing the entire new donor process read more

Yikes! DO NOT GO TO THE AMERICANA LOCATION! I have been to other plasma locations with no problems. My sons and I went here and waited almost FOUR HOURS to even be seen. We drank almost a gallon of water the day before and day of. I also have 100 tattoos. They had to document each one. There was a gentleman who was in training documenting my tattoos and kept having to ask for help. No other plasma place even looks at them. They just ask if I have any. That took almost an hour. Then when it came time to donate we were told we have too small of veins and couldn't donate because they use really big needles. NOT ONLY DO NOT GO TO THIS LOCATION DO NOT USE THIS COMPANY!!! read more

Under staffed and not clean the bathroom is disgusting... Waiting 3 hours too sit in chair.. staff is nonchalant and not in a care mood. Will not return read more

Amazing top notch service from everyone! I have nothing but great things to say about the staff they're always super attentive and run through patients super efficiently read more

listen, if you're coming here after a long day of work, dont even. there barely anyone working in the afternoon, with continuous long lines, workers chatting instead of actually working, then get mad when people come in. Instead of having ghetto qualities, y'all should really do better. for example, instead of bringing people in one by one, set people up on them empty beds, then set them machines up. work smarter not harder... read more

Been coming here over 65 times so far over the years. Some visits are better than others. The place is always clean for the most part. As with all ppl, each employee has different personalities. I have never had a problem with the employees but some are not as talkative and friendly as others. All visits have been overall positive. read more

I thought coming back as a returning donor would be quicker came here accidentally answered one question wrong and got sent to The back Of the line I just decided not to donate because I had already been there for 3 hours. Very unfortunate. Most of the staff I encounter have good attitudes but the guy that handles the physicals sucks read more

Lord watch over me as you guide my life with each an every thing I decided to do with it Amen read more

CSL Plasma - Blood & Plasma Donation Centers Near Me - Orlando, Florida

DO NOT GO HERE THESE PEOPLE ARE VERY RUDE. I was diagnosed with covid-19. Had it for more than 3 weeks and was hospitalized. Very scary. I tried to donate plasma to help other people going thru this horrible desease. Came here to due my due diligence and help and the front people were treating me and others like criminals. Very unprofessional. Go to One Blood. It's better. Or any other place. They are many places where you can help read more

I love CSL plasma centers they are very fri and fast. The only thing that needs w is the long line of donors.

This place has me at a loss for words. Rude doesn't even begin to describe the employees. If your white find somewhere else to go. Been here 10 times each time. When getting ready to leave. I have been told to wait while they finish talking. The last time my arm was wrapped so tight I had to redo it when I got to my car. The amount off drug related conversions I have over heard the employees and there dealers donating is crazy. I have yet to have anyone stick me that looks like they have a clue how to. Maybe it's to much to expect professional people any more. They must save money on gloves because I've never seen them ever change them. The manager I tried to talk with was to busy yelling about her weekend hook up to take the time to have a chat. All and all just go somewhere else. It's really sad how poorly myself and others are treated here. Does the health department watch these places. Someone really needs to look into this. read more

One star is more than they deserve. I have had nothing but problems at that facility. The staff are very rude an unprofessional. They didn't know how to setup the machine the last time I went. I ended up losing my blood. They gave me an attitude..... They are very rude an incompetent. I would strongly suggest any other facility. read more

Everybody was extremely rude and made me feel major discomfort, said I had to deal with it Because of my fear of needles, compensation card was not activated, didn't even say please or thank you. Very unprofessional. I highly do not recommend this place at all! read more

Love the staff, and great place to donate! I recommend to bring headphones so you can do something while donating. Definitely recommend it.

Nice to be back, before I was coming and got platinum. . It's so good to see the team . I feel at home here . It's much better now . Tera is great. I also enjoying the new donor bonus . Also nice that the center has a good manager . read more

Do not go to this location to donate plasma I repeat do not go to this location to donate plasma. I came in today to donate so I can pay my rent And whatever reason this employee had to be disrespectful , She decided to ram a needle into my arm and made me cry in front of the whole donor floor .... she never apologized for what she did and the manager didn't do anything to fix the situation , no extra funds , no nothing and I'm embarrassed to even being part of the csl valued patient committee!!! DO NOT DONATE AT THIS LOCATION ESPECIALLY IF YOU CARE ABOUT RESPECT AND APPROPRIATENESS ! They even told me that I wasn't going to be paid if I left early (even if it was an employees fault) what is $50 compared to 3 hours of waiting in line to be called into the donor floor and then to be mistreated by a CSL Plasma Employee ! It's not worth it ! read more

Worst customer service the manger does a bad job at keepin the business moving he doesn't help out when needed they don't be having enough staff for everybody it's just the worst place to donate read more

Yesterday 02/20/2023 I went to the CSL Plasma center in Orlando FL to donate plasma this is my very first time doing. Met with a Nurse or doctor, which i believe was someone wear a white coat and was advise i could not donate because i am a gay male. He then ask me about my medical history advised the worker i was on PREP medication to which he responded oh I never heard of that medicine well if you a nurse why are you on google looking up information about medication and how dont use know what prep is used for. He then goes on and asks me if i have HIV which i dont i explain to the doctor/nurse how prep work how we are required to get tested every three months and have to be negative in order to continue the medication, he then goes so what happens if you are positive then what do you do, he then goes on to say we don't accept patients on prep because we dont know if you have HIV which is understandable but the issue here is education, dont assume because i am a gay male and on PREP that i am HIV positive cause not only GAY people can get HIV straight ppl can get it. Instead of Accusing me of having HIV you should educate a client on why the CSL Plasma locations dont allow for a client to donate it was just veryunprofessional, to later be told by another office that GAY men are put into a different system in the CSL plasma systems like what does that mean so your telling me your discriminate against gay people in your systems straight people are grouped different then gay at the end of the day we are all people, if thats how your company operates you keep that between you establishment dont share that with potential clients. its not what you say its how you say it and they way both offices said it, it was accusing me of having HIV and labeling me in a discriminated way because i was gay. read more

I'm writing this while sitting in a donation bed. I was ignored for about 20 minutes when I first came in. Then waited 20 minutes for my physical. Waited half an hour on a bed to be stuck with a needle. Only for them to fiddle with the needle, ignore my request to put a gauze on to cover it due to it making me squeamish, ignoring me when I said the blood pressure cuff was too tight, and overall I'm hurting trying to pump but because I've been so thoroughly ignored by the staff I'm not saying anything anymore. They don't care here. I've been too much better donation centers that a. Pay better, b. Treat you better, and c. Make sure you're comfortable. None of which these people did except for the lady who took my vitals. read more