Ronald was extremely responsive and made the entire process seamless and easy. He answered all my…read morequestions quickly and made everything very straightforward. I highly recommend Mark Brower for their professionalism and excellent service.

Our experience with this company was positive for most of our lease, but everything changed during…read morethe move-out process. The biggest issue was the lack of communication from our assigned property manager. On multiple occasions, I had to reach out several times before receiving a response, and I rarely received updates unless I continuously followed up. At one point, I was eventually told that their internet had been down, but it would have been helpful to know that earlier rather than having to call repeatedly wondering why I wasn't receiving a response. The handling of our security deposit was by far the most frustrating part of the entire experience. We were charged over $400 for carpet cleaning even though our property manager had specifically told us that we did not need to have the carpets professionally cleaned. We also had to dispute multiple other charges that we felt were unnecessary. We had taken very good care of the property and genuinely felt that we left the house in better condition than when we moved in. When we moved in, the backyard had weeds that were over a foot tall. During our tenancy, we maintained the property and kept the yard and home in great condition. It was extremely frustrating to feel like we were being nickel-and-dimed for every possible thing after we had been responsible tenants. After we continued fighting to get our money back, our property manager remained unhelpful and, in our experience, disrespectful. Eventually, she told me that if I disagreed with the charges, I would have to take the matter to court with the landlord. Thankfully, the landlord was much more understanding. He acknowledged that we had been great tenants and ultimately recognized that we should receive some of our deposit back. What was most disappointing was that we felt the property management company was not on our side throughout the process and made what should have been a straightforward move-out experience unnecessarily difficult. Overall, the property and our tenancy were good, but the way the move-out and security deposit were handled left a very negative impression. If you rent through this company, I would strongly recommend documenting everything from move-in through move-out, taking plenty of photos, keeping all communication, and being prepared to advocate for yourself when it comes to your security deposit. Our biggest issue wasn't even the fact that there were deductions--it was the lack of communication, the difficulty getting answers, and the way we were treated when we questioned charges we believed were unfair. After being good tenants and taking care of the property, we expected a much better experience when it came time to move out.

My wife and I lived at Level 550 for about a year and a half. During our tenancy, we generally…read moreenjoyed living there. The property was quiet, maintenance requests were handled, and we didn't have any major issues while we were residents. Unfortunately, our experience changed completely after move-out. We were charged over $800 after our security deposit was applied because management claimed our carpet required full replacement due to "excessive traffic staining." We had no pets, no children, took good care of the apartment, and believed the carpet showed normal wear from two adults living there for less than two years. After disputing the charge, we requested documentation and eventually received photos, a carpet replacement estimate, and a handwritten note from a carpet vendor recommending replacement. The note was extremely brief, poorly written, and provided very little detail about why the carpet allegedly could not be cleaned or why replacement was necessary. What was even more concerning was that the carpet replacement estimate they relied on was generated only after we disputed the charge, and at the time they were demanding payment, they acknowledged they had not yet received a final replacement invoice because the work had not been completed. Throughout the process, we never felt we received a clear explanation of why professional cleaning would not have been sufficient or why the condition shown in the photos exceeded normal wear and tear. The photos largely showed traffic patterns and matting that we believed were consistent with ordinary use after living in the apartment for nearly two years. The most frustrating part was being told that residents are expected to return the apartment in essentially the same condition it was received, including carpet that was brand new when we moved in. In our view, that standard ignores the reality that normal wear and tear occurs during everyday living, which is something Arizona law generally recognizes. In the end, we paid the charge because we didn't want to spend additional time and money continuing the dispute, but we strongly disagreed with the decision and felt the burden was placed on us to prove why normal use of a two-year-old carpet shouldn't result in a replacement charge. If you're considering living here, my advice is simple: document absolutely everything. Take detailed move-in and move-out photos, keep copies of all inspection forms, save cleaning receipts, and carefully review any carpet replacement policies before signing. We enjoyed living here, but the move-out process left us frustrated and disappointed enough that we would not choose to rent here again.

Been a tenant for two years, never late in rent, follows rules etc. mandatory management walk…read morethrough scheduled for when I am going out of town. Asked for it to be moved just four days as I have pets and pets need to be secured in bathroom. Was told no that I would have to leave them locked up for the week I am gone. Then they "graciously said I could leave them locked up in the bedroom instead. They can't away from company policy. I have never asked for any type of accommodation before and obviously it wouldn't of mattered. If you care about your animals stay the hell away from here. Will not be renewing lease for this "pet friendly" place that wants me to leave them locked up for a week. STAY AWAY

Ashford helped me rent out my property, they go above and beyond. I am really impressed with the…read morecommunication and professionalism. They have and continue to meet all of my expectations. It's a pleasure working with Chrys & Kim, they really know their stuff! We are delighted to recommend Ashford!

Best management in our years of owning rental properties from VA to WA to AZ. Hire them!read more

I loved how Jeff really took his time paying attention to what I was actually looking for and then…read moreonly focusing/suggesting listings/ showings that he knew I'd be interested in. He's a great negotiator, knows his stuff, and very thorough! I highly recommend Jeff for all of your real estate transactions... you will not be disappointed. He and his team have been really fun to work with. Having been discouraged about a few offers I lost at..Jeff kept trucking along, kept me optimistic and am now in a home that I love even moreso than my former offers! He's gotten my seal of approval!

Jeff has given me the opportunity to stage his listings over the past few years. I work with many…read morerealtors all over the valley and I have to say that Jeff Setlow is one of the most ethical and professional realtors that I know. Karyn Cushing Lifestyle Design Concepts, LLC

5 star property management service and 5 star communication from Janelle and the team!read more

yaz did a great job, super impressed with how she helped this confusing process make sence!read more

Do NOT use Helio's Property Management ever!!! They don't care about their tenants a single bit…read more Not having A/C at your units multiple days/weeks should be a crime in AZ during the summer. Horrible.

Very knowledgeable and professional. Have worked with Lance for 14 years and have never had any…read moreissues. Highly recommended!

I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

Kaila Videla is the new property manager for my rental home managed by Fort Lowell Realty. She is…read morethe 3rd PM in three years, effective July 2026. She immediately "sprung into action" by asserting her authority, harassing and blaming the tenant for decisions that were made by the former property manager. I've had an open dialogue with the home owner and the former PM about my financial difficulties. The owner and former PM had graciously made concessions to work with me and had verbally and in writing agreed to waive the 5-day notice fee and late fees. They're aware I'm a domestic violence survivor. Additionally, the former PM did not enforce or collect the late fees for months. This pattern of failing to enforce the fees created a waiver or modified acceptance of the lease. I understand it was an inconvenience to the owner and the PM, but I was grateful for the assistance. All parties involved are aware that this is the rental home I moved to, post-divorce after my ex-husband had me removed from our marital home in an illegal manner. The threat of homelessness is a very real and terrifying repercussion that most survivors have had to endure while married and after. I'm working hard to build my life back up, but the process can be slow. I explained to Kaila Videla that she could not enforce and retroactively charge the late fees and that going forward she would have to enforce the terms of the lease regarding fees. I'm also a licensed realtor and am familiar with the Landlord Tenant Act as all realtors who work in property management should be. I tried to communicate in writing, verbally and via text to Kaila Videla. She was callous, uncaring and adamant in her pursuit to collect fees. It was unusual and appeared to be a personal vendetta for her, for whatever reason. I asked to speak to Fort Lowell's attorneys because I was going to communicate and share all of the text messages and emails the owner and former PM had sent. As a compromise, I asked Kaila to take the fees from my $2,400 security deposit because I needed her to cease harassing me with actions that I knew were unlawful. She then turned off my ability to pay the remainder of July's rent. Then I couldn't pay August rent. I attempted to communicate with her and work something out. By the end of August, the owner had waited over 50 days for a rent payment. Then I received a complaint from the courts with a court date within the next 3 business days. Kaila, Fort Lowell and their attorneys had combined 12 months of late fees, past due rent, attorney's fees, court fees for a sum of around $6,700 and more. That did not include September's rent which was quickly becoming due in days. I was in a state of panic and had no choice, but to retain an attorney. He looked at the complaint and immediately questioned the $6,700 in charges. "How much is your rent?" I told him that was a sum including retroactive late charges. It took 30 seconds before he said, "They're trying to be sneaky, this judge caps late fees at $300." Fort Lowell was trying to charge me almost 6x that amount in fees. I was so grateful for my attorney, but Fort Lowell, Kaila and their attorneys still pressed me to compromise. I just needed it to be over. I was so stressed out, the thought of homeless, I was scared for me and my two dogs. My lease is up 11/30/26. They tried to get me to agree to vacate 9/30, giving me less than 30 days to find a new place and move in a frenzy. I compromised by agreeing to move by 10/31/26 only because I was intimidated and my nervous system could not withstand much more. In the end, I paid Fort Lowell zero dollars in late fees. The homeowner had to wait over 60 days for a rent payment. I'm not sure how he continues to have faith in their services. I was penalized by having to vacate the lease early because of the actions and decisions of their employees. Taking me to court was nothing more than an exercise in more trauma initiated by Kaila Videla. Kaila is a newly licensed realtor. I would tread lightly and strongly caution against appearing biased or discriminatory. I still do not understand her relentless pursuit of the late fees, but I do take pause being that I am a woman of color. As a licensed realtor we are held at a higher standard. Perhaps brush up with another fair housing course, Kaila. Statistically, most domestic violence survivors lack family support and resources. That is my situation, also. I'm grateful for my attorney and hope we have all learned something.

Garrett played a key role in helping us purchase our first home. Throughout the process, Garrett…read morekept us informed with market updates, promptly shared new listings, and arranged virtual tours whenever we couldn't be there in person. When we finally found the right home, we faced strong competition from other buyers. Garrett remained proactive, strategic, and dedicated every step of the way, ultimately helping us secure the contact. We couldn't have asked for a better guide through our first home-buying journey.

I recently had the honor of working across from Gulch Group agent Garett Chatham who represented…read morethe buyer on a real estate transaction and what a pleasure it was to make his acquaintance! He was professional, responsive, and great to collaborate with from start to finish. He is a talented real estate agent and a good asset to the Gluch Group. He did your team proud!

Screen better so tenants aren't drug dealers and terrorizing neighbors! Also, not replacing carpet,…read morehalf assing cleaning and not replacing filters and not fixing a rental is ridiculous, especially when asking exuberant rental prices! Also when neighbors call to alert you to violations hanging up on them is not a good business practice!

Stay Away from them. They breach contracts and don't care about you or your investment nor the…read moretenants. Go anywhere but here.

I have to say there staff is the worst, you send emails to them or message through there website…read moreand text messages and No response and No help and the worst customer service ever I feel very Disrespected and also called the office had to leave many voicemails and no response back of my questions I have and being handicap and an amputee you have questions because there listing do not provide any info for if people are handicapped or disabled it is because they do not care is why

Seven years. Zero late payments. Not once. On May 10, 2026 I…read morenotified Todd Williams in writing that I was vacating May 12. I returned keys and the garage opener via USPS certified mail with signature required. I provided my forwarding address in writing -- both in email and in that certified mail package. I did everything the law requires a tenant to do. Todd Williams did none of what the law requires a landlord to do. A.R.S. § 33-1321(D) requires a written itemized accounting of every security deposit deduction within 14 business days of vacating, possession delivery, and written demand. I gave him all three on May 12, 2026. His deadline was June 2, 2026. All I wanted was the itemized accounting the law requires. Review it, verify the charges, pay what I legitimately owe. That is literally all A.R.S. § 33-1321(D) asks both parties to do. Instead Todd skipped the entire statutory process, charged my portal $55 for a process server, and sent that server to an address he knew I had already vacated. He turned a simple legal compliance requirement into a multi-agency regulatory nightmare -- for himself. He responded to every agency with four paragraphs about everything except the one thing he was legally required to do. Because he can't explain it. He didn't do it. A licensed broker of 29 years who doesn't know -- or doesn't care -- that rent and security deposit are separate legal obligations under Arizona law. Look up Caballero Property Management in Maricopa County Justice Court public records. Cases going back to 2015. Same playbook every time. File on tenants before they know what hit them. Default judgment. Done. He's been doing this for nearly three decades banking on tenants not knowing their rights. I filed complaints with the Arizona Attorney General confirmation PAUVE-FMZ6G, the Arizona Department of Real Estate against broker license BR023161000, the Better Business Bureau, and the Arizona REALTORS Ethics Board -- all within 48 hours of his deadline expiring. IF YOU ARE RENTING FROM THIS COMPANY READ THIS: -- You have rights under A.R.S. § 33-1321. Your landlord must return your deposit OR provide a written itemized accounting within 14 business days of you vacating, delivering possession, and demanding return. If they miss that deadline they forfeit the right to withhold anything. -- If they dispose of personal property you left behind without notice, A.R.S. § 33-1370 requires them to apply any proceeds to your balance and account for it in writing. -- If they fail to comply, you are entitled to the full deposit plus TWICE the wrongfully withheld amount under A.R.S. § 33-1321(E). See Teneyck v. Popovich, 1 CA-CV 22-0579 (Ariz. App. 2024). -- File complaints at azag.gov, azre.gov, bbb.org, and aaronline.com if they violate your rights. Todd Williams has built a 29-year business on the assumption that tenants don't know these laws. Now you do.