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    Ask the Community - Urman

    My Home Group

    My Home Group

    (35 reviews)

    We signed a contract to sell our house to Sean Smith, Luke Careccia from the Thrivere Team who is a…read morepart of the My Home Group. Sean walked the property with my agent and he was told everything that was needed to be done to the house. The offer was for selling "As is", no repairs and no cleaning with us allowed to stay in our house for 30 days after closing and a 1 day inspection period. Sean could not have been nicer and more accommodating. Them last Friday comes and Sean said we need to drop their offer price $25K because he said that he did not know what everything costs and it would take more money to fix up. After several days of going back and forth and telling him we signed a contract and he walked the property and he was told what the issues were in the house and we were expecting to close on December 29th. Sean kept saying I am doing everything I can to make this work, blah, blah, blah. He said he sent over the inspection report on December 12th but we never received it. I asked him to forward that email to see the timestamp. He never sent it. The title company said he needed to send by December 11th but he said he sent on December 12th. We scheduled for him to come over Monday night to see according to him "where we can cut some corners and save some money." He never showed, did not answer and texts or phone calls and never apologized for blowing us off. Then yesterday after telling them we were not going to sign the cancelation addendum they sent and we expected to close on December 29th or give us the earnest money, Luke sent an email to myself and the title company saying they were canceling the contract, said to send their earnest money back to them. The reason they used was that we did not disclose on the Disclosure Form that there were cracks in the foundation. I did put on the form that their were cracks in the flooring but I do not know how they know there are cracks in the foundation, as Sean was only in our house the one time to walk the property initially. Bottom line is that Sean and Luke are very dishonest and has put us in a very bad situation as we are supposed to close on our new house on December 29th as well. I know this does not represent all who work under the My Home Group umbrella but they only ones that are getting screwed is us. Do not use the Thrivere Team.

    False advertising... well, technically not. False…read moreadvertising because a rep. of My Home Group made the claim. Not false advertising because we did not deal with Doug Hopkins personally. Doug Hopkins says on the radio "Some guys will lowball you at the last minute, I will never do that"... "Doug Hopkins with My Home Group" Our deal with My Home Group had the person try to cut $15.000 off the agreed price after we signed our part of the deal. We weren't desperate so we said, no, not happening. After some "maneuvering" the My Home Group guy did the deal at the agreed to price. I did not pursue the false advertising issue because I didn't deal with Mr. Hopkins and "my" realtor is a friend of the family.

    Clementi Real Estate Consultants at My Home Group - Jacqueline Villarreal, REALTOR.  Serving your real estate needs.  Assistant to Leonard Clementi.

    Clementi Real Estate Consultants at My Home Group

    (12 reviews)

    There was truly no question when my husband & I decided to pull the trigger and purchase a second…read morehome- Clementi Real Estate Consultants & moreover , Len , was our absolute, hands down first and only choice. We had such a great experience with Len from beginning to end to even beyond with our first home , ( as in - Len will consult with you on upgrades / renovations/ what is necessary/ what will get you your money back on your investment when time to sell / what won't and .. AND THIS IS HUGE after our ONE BIG MISSTEP with a horrible GC .. he will recommend GOOD, LICENSED GENERAL CONTACTORS! or Handymen. ) We started to talking to Len about wanting to buy and he walked us through each step since we still owned another home in the valley , IT may be different , he warned and we couldn't miss a step. Everything had to be almost perfect to gain that amount of mortgage. That's Len.. attention to detail. A straight shooter. In the current market , we definitely needed to have all of our ducks in a row with pre-qualifiers ; down payment; and wants / needs etc. ; we needed to be realistic. and we needed to be ready to hit the 'GO button ' on the spot if we found something in our price point that hit all or 85% of our mark. Covid or not, this real estate market is hot! Len worked us through each step start to finish . When we finally got to the part where we could look at homes we looked and looked and looked ..we even called Len on a Sunday while driving around Fountain Hills to see if he could get us into a home .. He said ,' give me an hour and I'll be there!' THIS guy works tirelessly! Never gets impatient. We bid on two homes with full ask and went over the asking price in Scottsdale just to be out bid.. even with escalators !! He never gave up on helping us find the right home .. when I was almost in tears after another full day of looking at homes .. we went to the home that both my husband & I didn't think 'on paper' would fit our needs .. it was the last on our list .. and , well, it fit our needs more than we even imagined and it was in THE part of Scottsdale we wanted to be in. Len even dealt with let's say 'difficult sellers' as we went out of the country unaware for a month. His agency is run tight ; his colleague , Cathie was at our final walk through and she is a gem, as well. This is a tough market to navigate alone right now .. YOU need the right agent who will work diligently - day ; night ; and even Sunday ! You need the right agency who follows through on helping you from beginning to end and all the steps in between .. the financial part is key.. YOU need the right agency who will make the other agent on the other side of which you stand tow the line .. we JUST learned that .. Len will definitely do that! Clementi Real Estate Consultants again ... will guide you through all the painstaking tasks of buying a home and make it fun too.. Like fun bites at Spiga for a 'regroup session '! There is nothing better than the moment you close .. grab those keys and walk into your own home .. YOUR American Dream.. and see YOUR hard work and savings .. all at your fingertips!

    Is there a negative rating. Dishonest company, see BBB reviews…read more Listed and showed what they said was available office space. Agreed to lease space and verbal agreement to sign contract in couple hours same day. Then takes money from someone else within the hour for same space.

    Flat Fee Team

    Flat Fee Team

    (1 review)

    Cindy did an AMAZING job selling our home, not once, but twice! She was instrumental in getting us…read morea full price, top dollar offer within 2 weeks of listing. The photos her team took were fantastic and really helped our home shine on Zillow and the MLS. She went to bat for us and fought to get us the best deal possible during the negotiations and inspection processes. Unfortunately, our first round of buyers lost their financing the day before close due to some negligent spending behavior and lack of financial disclosures on their part. Then...Cindy did it all AGAIN, without missing a beat! Within another 3 weeks, our home had another great offer! Even having to start over from scratch halfway through the process, our home was still sold in just over 3 months. Amazing! Her level of service and professionalism was top notch--she was always highly responsive and willing to help during the process. I can honestly say she blew away my expectations and is the best agent I've ever worked with. I highly recommend her to anyone, hands-down. Don't pay the typical exorbitant, gouging, ten-digit realtor commissions for sub-par service. Call Cindy at Flat Fee Team AZ. I promise you won't regret it, and you'll never go back to the "typical" real estate agent again. Thank you Cindy! - Alex and Julie

    From the owner: Sell Your Home For $3200* - At the Flat Fee Team, it's your homes, your equity, keep more. We do…read morethat by charging a flat fee of $3,200* to sell your home. That flat fee includes the normal services of a traditional agent, starting with excellent representation, professional photography, yard signs, lock boxes, scheduling showings, marketing and advertising. On top of that, your home is listed on the MLS, which syndicates your home onto thousands of websites including Zillow, Trulia and Realtor.com. With over 90% of home buyers searching for homes on the internet, online exposure is critical to attracting buyers. Our team leaders, Michael and Cindy, stay with you, helping you understand inspections, contracts, negotiating offers and closing. You don't get handed over to hourly "transaction manager" with our team. A traditional listing agent might charge you a 3% commission for all those services. On a $500,000 home sale, that adds up to $15000! We offer the same service for only $3,200*! At The Flat Fee Team, it's your home, your equity, keep more. *Broker co-op may apply. Homes above $600K a 1% fee is charged.

    Fort Lowell Realty & Property Management

    Fort Lowell Realty & Property Management

    (35 reviews)

    Biltmore Area

    I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

    Kaila Videla is the new property manager for my rental home managed by Fort Lowell Realty. She is…read morethe 3rd PM in three years, effective July 2026. She immediately "sprung into action" by asserting her authority, harassing and blaming the tenant for decisions that were made by the former property manager. I've had an open dialogue with the home owner and the former PM about my financial difficulties. The owner and former PM had graciously made concessions to work with me and had verbally and in writing agreed to waive the 5-day notice fee and late fees. They're aware I'm a domestic violence survivor. Additionally, the former PM did not enforce or collect the late fees for months. This pattern of failing to enforce the fees created a waiver or modified acceptance of the lease. I understand it was an inconvenience to the owner and the PM, but I was grateful for the assistance. All parties involved are aware that this is the rental home I moved to, post-divorce after my ex-husband had me removed from our marital home in an illegal manner. The threat of homelessness is a very real and terrifying repercussion that most survivors have had to endure while married and after. I'm working hard to build my life back up, but the process can be slow. I explained to Kaila Videla that she could not enforce and retroactively charge the late fees and that going forward she would have to enforce the terms of the lease regarding fees. I'm also a licensed realtor and am familiar with the Landlord Tenant Act as all realtors who work in property management should be. I tried to communicate in writing, verbally and via text to Kaila Videla. She was callous, uncaring and adamant in her pursuit to collect fees. It was unusual and appeared to be a personal vendetta for her, for whatever reason. I asked to speak to Fort Lowell's attorneys because I was going to communicate and share all of the text messages and emails the owner and former PM had sent. As a compromise, I asked Kaila to take the fees from my $2,400 security deposit because I needed her to cease harassing me with actions that I knew were unlawful. She then turned off my ability to pay the remainder of July's rent. Then I couldn't pay August rent. I attempted to communicate with her and work something out. By the end of August, the owner had waited over 50 days for a rent payment. Then I received a complaint from the courts with a court date within the next 3 business days. Kaila, Fort Lowell and their attorneys had combined 12 months of late fees, past due rent, attorney's fees, court fees for a sum of around $6,700 and more. That did not include September's rent which was quickly becoming due in days. I was in a state of panic and had no choice, but to retain an attorney. He looked at the complaint and immediately questioned the $6,700 in charges. "How much is your rent?" I told him that was a sum including retroactive late charges. It took 30 seconds before he said, "They're trying to be sneaky, this judge caps late fees at $300." Fort Lowell was trying to charge me almost 6x that amount in fees. I was so grateful for my attorney, but Fort Lowell, Kaila and their attorneys still pressed me to compromise. I just needed it to be over. I was so stressed out, the thought of homeless, I was scared for me and my two dogs. My lease is up 11/30/26. They tried to get me to agree to vacate 9/30, giving me less than 30 days to find a new place and move in a frenzy. I compromised by agreeing to move by 10/31/26 only because I was intimidated and my nervous system could not withstand much more. In the end, I paid Fort Lowell zero dollars in late fees. The homeowner had to wait over 60 days for a rent payment. I'm not sure how he continues to have faith in their services. I was penalized by having to vacate the lease early because of the actions and decisions of their employees. Taking me to court was nothing more than an exercise in more trauma initiated by Kaila Videla. Kaila is a newly licensed realtor. I would tread lightly and strongly caution against appearing biased or discriminatory. I still do not understand her relentless pursuit of the late fees, but I do take pause being that I am a woman of color. As a licensed realtor we are held at a higher standard. Perhaps brush up with another fair housing course, Kaila. Statistically, most domestic violence survivors lack family support and resources. That is my situation, also. I'm grateful for my attorney and hope we have all learned something.

    Urman - realestatesvcs - Updated October 2026

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