This is by far my favorite Once Upon a Child location! I almost always leave with a few great finds for my little guy. They have an excellent variety of brands at 50-80% off retail, which makes it easy to stock up on unique pieces. The store is always clean and well-organized, and the staff are consistently friendly and helpful. I always enjoy shopping here! read more

Called The store three times to ask the same question same person answered the phone every time .... I was calling about selling some clothing items. I explained that I was driving from florence explained to them. I had about six large trash bags full of baby clothes. They said as long as I was here before 7:30 there would be able to help me and cash me out the same night when I arrive by the time I walk in and a young girl behind the counter says yeah, we're not taking those bags. I said I just drove from Florence. I called you three times before coming to make sure I got the same answers to my question before driving all the way out here. I explained that I had a lot of bags. She interrupted me and says no you didn't you said you had bins.... Which I definitely did not say the first time I called not the second time I called and definitely not the third time I called. She was very rude. Took everything in me not to be rude back had to walk away and shop for some items for a little bit will never be back to this location. I shop once upon a child weekly was my first time to this location. TAKE YOUR MONEY TO THE OTHER LOCATIONS!!!!!! On a positive note Alexis and the other young lady pricing my items were very kind I was boiling at this point and speaking to them and their kindness really diffused the situation thank goodness two of you had good customer service skills . SHOP AT THE TEMPE AND POWER RD LOCATION THEY ARE AMAZING NEVER MISS A BEAT NEVER A BAD ATTITUDE read more

I've given this location multiple chances and unfortunately the service has been consistently horrible. Every single time I have visited, the staff have been rude, snobby, and honestly just mean. The last time I went I told myself I would never come back again, but I decided to give them one final chance -- and it was the same experience all over again. The last time I went, I dropped off multiple boxes of items. I had arranged the items in a specific way so I would be able to tell if they were actually going through everything. By the time I had barely left the parking lot, they had already texted me saying they were done. When I picked the boxes back up, it was obvious the items had barely been touched, which confirmed they didn't actually go through them. Not to mention, some of the clothes they are selling are way overpriced and honestly pretty low quality for a used clothing store. It doesn't make sense to charge those prices for items that are clearly worn. At this point, the owner really needs to step in and manage this location because the way it's being run feels completely out of control. I've visited multiple times hoping the experience would improve, but it hasn't. I will never visit this business again and I will absolutely be directing and advising others to do the same. For anyone looking for a better experience, the Tempe and Gilbert locations are much better. The owners there are awesome and they do a great job actually running their stores and treating customers with respect. I see I'm not the only one with issues reviewing around staff, resale and more after coming here to look at reviews!!! This has been going on for a long time looks like at least the past two years! Also another thing they do is they will offer a percentage off or discount sometimes a coupon for leaving reviews!!! So heads up not all their five stars are real they are just people wanting some sort of discount off their purchase. I never leave bad reviews, but this one I had too!!! read more

I love once upon a child for the affordability. However this location in particular, the girls that work here are all super mean. It gives high school vibes. I walked up to the cashier to pay and the 2 girls standing there didn't even acknowledge me. Then when I said "Hi", they just looked at me like I was stupid. They need training in their customer service skills. I think people working here need nicer attitudes considering it's a KIDS store. read more

Ok was clearing out the closets from winter clothes mostly and took 2 big bins of my daughters' clothes to the store and some old children's books. An hour and a half later they messaged me they've sorted through(Not so sure they even did) and all they offer me is $2.50 for 5 books....no clothes. Needless to say I'm sure not all of it was in perfect condition but I know for sure a few items were brand new! Just Looking at them it appeared to me they never even looked through my clear tub. There is another Kids boutique around the corner(K2K) so I dropped off the same bins to that store and an hour and a half later they gave $50 worth of credit on the exact same bins! I'm not one to usually give bad reviews but I feel strongly that this place either had something against me or there's something else going on or they didn't even look at my stuff as I was a Dad dropping off girls clothes. Don't bother with this place, especially if you're a Dad...just go to the place around the corner! read more

This is my second issue with the same ladies. I drop off my stuff hours before closing and they always give me attitude when dropping off. I never write reviews but I just have to at this point. I was told the first time it would be an hour 1/2 & they texted me to pick up 10 mins before closing. They gave me a $5 coupon for books. This time I dropped off around 4:30-5pm, the lady that checked me in said "we're having technical difficulties" but I would still need to pick up before 8:00pm. I received a text at 7:54pm. I live all the way in Laveen & im out in the area once a week. I told her this has happened before & she said "well you should come back another day & sell to us" I treat others how they want to be treated & customer service is never there when I have had the same interaction twice! Very rude & unprofessional. THIS IS THE CORRECT STORE. The only store I have ever been to. THX read more

Very limited purchasing of goods. 48 items out of nearly 400 pieces. Disappointed. All name branded items no Walmart stuff.

Great service, very helpful! Super clean and organized. They had a great selection on snow gear and sleepwear

Love getting kids cloths here highly recommended great staff always good sales ... especially here

Great selection as far as toys and books. They did have some cute furniture items as well, I do think they could've used more boys clothing as I did have a hard time finding clothes/shoes for my son. Also, some items were being sold for very close to retail price. As used items I don't think they should've been priced that high as I can spend a few more dollars and buy it brand new read more

Plenty of parking. Staff was very helpful when I needed to get something down or if I had any questions. They have great prices and ALOT of inventory. I kind of think too much as it was hard to move through the store with a shopping cart. I took a few items to sell that were all brand new and I got $20 for them, I was happy with that read more

If I could give 0 stars I would. This place is such a joke! I have bought so many things from here in various conditions and yet when I brought BRAND NEW items as well as items used literally 1 time they told me "everything was in bad condition". I bought a baby bouncer from them that had scratches on it and I used it 3x. Returned it for resale in a cleaner state then how I bought it and they told me they can't take items with marks on them even though that's exactly how I bought it. They will lowball you or tell you your items are in bad condition when they are not. DO NOT go here. It's such a scam. read more

I was actually in this plaza to look for fabric at Joann Fabrics to make a costume for the kiddo (Wishful thinking on my part since I hate and am super slow at sewing) when I saw the Once Upon a Child sign a few doors down... Hmm it couldn't hurt to take a look! They have a pretty wide selection of Halloween clothes here and luckily for me I found exactly what I needed for cheaper than the price it would take to actually make a costume. Shopping at any Once Upon a Child is dangerous for me because there's always cute stuff to buy and this one was especially the case. This location seems to have a lot of designer wear. I saw toddler dresses from Kate Spade and Hudson jeans. I didn't even know those brands came in toddler size! The one drawback of this location though is that their selection standards don't seem to be as picky as other locations so examine the clothes pretty thoroughly before buying. There were a few outfits that had holes or unwashable stains on them when I looked through the racks. read more

Great selection and prices. Staff is friendly and helpful. Location is convenient right off the freeway. They offer a points system to get discounts on future purchases! read more

Best kids store! I shop here all the time, wide variety of children's items at a great cost.

I always come here to sell my daughters things. I came into the store dropping things off and I wasn't even there for more than 5 minutes and the girl with glasses and puff hair that is always there says she can't take anything without even looking at my boxes rolling her eyes at me, looks at the top stuff and judges it. wasted my time going once again. Won't be coming here if im going to be judged and or disrespected. read more

My daughter broight me here to see if she could find a baby carrier to use for hiking. We looked through all the cute outfits, searched for a Halloween outfits & left there with much, much more. We also found what I was looking for, a toddler activity box for my grandson. We cleaned & sanitized it. He loved it. I loved how clean it was, well thought out. I am looking forward to visiting them again soon. read more

Great staff and all are very kind here. I will be back to buy and sell here in the future.

Our fave location- clean, big selection, friendly staff. We sell and buy here regularly and always have a good experience

Great selection of boy's items which I normally struggle to find in stores and love there month freebies

I brought in a gently used double jogger, great condition, and they offered $17 for their final quote. I wasn't expecting a lot of money, but at least 1/4 of the price of this $250 stroller. The store is nice, but their staff isn't that great. read more

Great quality store. Highly recommend. Staff is super nice and helpful. They have great selection of clothin, all varieties of colors, styles, sizes and more. Check them out. read more

AFTER LOOKING AT REVIEWS I SEE IM NOT THE ONLY ONE WITH THIS ISSUE!!! I broung in 2 VERY big boxes of very good condition clothes! They came back to me in 10 minutes & said they only wanted one item that I brought in. They just didn't feel like doing the work to look & see what the items were worth. VERY LAZY WORKERS. Not to mention OVER PRICED. read more

Great selection of clothes and shoes. Super nice staff! The boys selection has a lot to offer and right now they have all Halloween stuff out. read more

My first time here. I wasn't greeted when I walked in, the workers just stared at me. The clothes were pretty expensive, I could have gone to the target across the street and got cheaper clothes. Didn't walk out with anything! Maybe next time. read more

My wife and I have shopped here for some time and sold items here. I am a strong believer in customer service, being that I own a local BBQ shop. I will sum it up by stating that this store has declined. Twice we have tried to bring in some of our kids clothes to sell but the buying counter is always closed. Some of the staff are not friendly and the store is a little messy. A store being messy is not the end of the world. But I must say first impressions are everything. read more

I visited this place for the first time yesterday.. When I walked in, I was not greeted by the staff, instead all 3 of them looked up and glared at me like they were annoyed from yet another guest entering the store...maybe the sweat shop vibe of them lined up inspecting the incoming clothes had them perturbed. Once I checked out with the couple of items I found, the girl asked me did I want to use any points. I said how do earn points and she couldn't even explain the simple points program, another girl had to correct her as they went back and forth over easy math; 1 point earned for every $10 dollars spent. She was better off not even mentioning the points since she didn't even know how the program worked. The vibe was low vibrational.I wouldn't bring a stitch of my babies pre owned clothes in this place. I would donate them to a mother in need before I came back to a place where people can't even stand their own existence. I didn't expect much, but at least standard human decency. read more

very good and excellent and friendly service would highly recommend to any one looking for excellent condition kids clothes

Once Upon a Child is a great place to shop. They have a wide selection of items to choose from for all ages! The staff is always extremely helpful, kind, and personable. It is apparent they take a great deal of time to handpick pieces that are gently used. The prices are more than fair plus, they have a ton of really great perks with their rewards system. We recently purchased 20 bodysuits for 10 dollars! The space is very clean and organized, too! We have also returned a big item (nothing wrong with it, we just had family send us the same thing) and they accepted the return with no issues or questions asked. Highly recommend! read more

Amazing store. Supper clean and organized. Actually had so many great baby products in good condition Shout out Laila Girl!! Thank you !

i love this place! it's a great place to get kids clothes. The kids clothes are always in good shape!

Bait and switch practices here. Garment marked with more than one tag and register rings up the higher price. Very rude manager could care less and said don't buy it then read more

Great staff! Very clean and everyone is very friendly. Happy they opened a location close by. Will be back soon :)

First time going there and had the worse experience, Sarah was a B word. My niece was looking around and that lady came and couldn't wait to take the toy away from her. She kept rolling her eyes at us and also treats other employees terrible. read more

Attended grand opening. They were good with social distancing due to pandemic rules. Now let's talk stock. We are avid buyers at kid to kid across the road and am used to finding items new with tags or gently used items for our little, so I was excited to see another option in the Ahwatukee area, this quickly lead to disappointing results as prices were comparable to be more expensive than their competitor, or on the same price as target (brand new and on sale). Staff were helpful, but to summarise too expensive for what it was. Will not be rushing back, the hype was not worth it. read more

Love once upon a child! I've shopped there so much and the place is so clean and cute. It's very organized and the staff is the friendliest. Would 100% recommend for gently used items read more

Don't come here to sell your items! You'll have better luck on Facebook marketplace or offer up. Low ball offers!! 4$ for a blooming bath that they will turn around and sell for 30$. Horrible customer service. Lady wouldn't negotiate shit. HORRIBLE PLACE. read more

Great selection of clothes and shoes for all kids ! I shop here all the time for my three children !

Love the spacious aisles and the carts are such a convenience to put my baby in. The employees always greet you when you come in and they're all so sweet. read more

This is a beautiful new store. This Franchised Chain is much more selective regarding purchases from consumers than others I've seen, resulting in a great selection of "like new" and even "new" merchandise. This concept is perfect for recycling Kids Clothes, Shoes, Baby Equipment etc. and save parents (and Aunts :) a lot of money. The staff are all wearing masks, cleaning and following safety guidelines. Helpful and welcoming. I am recommending to all of my friends and family! read more