I had the best experience at once upon a child citrus Heights store! From the moment I walked in, the staff was so welcoming, helpful, and genuinely kind. They made the whole selling process super easy and stress free. I was able to sell a lot of my kids' clothes and was really happy with the price I received. And of course, I couldn't leave without shopping! I have a 3 year old and a newborn, so finding great quality items at such good prices was amazing. I truly shopped till I dropped and walked out with so many cute finds for both of my little ones. It's such a great feeling to give your kids gently loved items while also making some money back. I'll definitely be coming back and recommending this place to other moms! read more

Once Upon A Child - My baby in one of the cute outfits I bought! - Children's Clothing Near Me - Citrus Heights, California

I rarely leave reviews, but this was genuinely one of the worst customer service experiences I've ever had. I called ahead before bringing in a huge load of baby items and specifically asked questions so I wouldn't waste my time. At no point did anyone explain how absurdly picky they are about items needing to look basically brand new. If someone had simply told me they reject anything with even minor staining, I would have cleaned things beforehand or not wasted hours hauling multiple strollers, bags of baby items, and equipment into the store. They ended up buying almost nothing, which already made the trip a complete waste of time. Then, during the chaos of reloading everything back into my car, I accidentally left behind a very expensive stroller worth around $450. When I realized it, I called immediately trying to resolve it. Instead of anyone being remotely helpful, I got nothing but "that's our policy." The manager later contacted me days afterward only to repeat the exact same script. Apparently he "looked at the cameras" and "talked to staff," yet somehow nobody knows where the stroller went. Meanwhile another employee had already told me someone took it to the donation area. So which is it? The bigger issue is the complete lack of accountability, communication, and critical thinking from management. A good manager tries to solve problems. This guy just hid behind policy and offered zero actual help. Most of the staff were rude, dismissive, and acted like customers were an inconvenience. Avoid this location entirely unless you enjoy wasting your time, being treated poorly, and potentially having your property disappear with nobody willing to take responsibility. read more

My review is strictly based on my experience selling items here, which I didn't even get to do. Their website and socials say they buy ALL DAY! There is no mention ANYWHERE that they only purchase before 4pm. So I drove 45mins with a ton of stuff in my car and wasted gas to arrive at 5:20 and be told they stopped purchasing at 4pm. When I explained their website says all day, the young lady told me their Instagram says they stopped purchasing buying at 4pm and that there is a sign on the door as well. Well I don't come here normally, so your door sign is useless. And I pulled up their Instagram which I showed her and it doesn't say ANYTHING about purchases being before 4pm. However, let's be honest, even if it did say it on Instagram, you need to have that info on all socials and your website. So don't trust their website or socials. They don't purchase past 4pm! read more

Once Upon A Child - Website info - Children's Clothing Near Me - Citrus Heights, California

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It's time to update this review! I have nothing but good things to say about this location, not only are the prices amazing, but the quality is unmatched! Hubby picked up a beautiful Blueberi Boulevard rose dress for Mirarose that was on sale that's she's worn for Christmas and now Valentines Photos this past weekend! She's received compliments and looks just darling in it! I would highly recommend this location and we'll continue to shop here for our daughters! Why pay full price, when you can buy second-hand! They also buy clothes, toys and equipment here too if you have items lying around! In fact this was the one location that sold our daughter's deluxe baby bouncer!SYOY! :-) read more

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I always find the best stuff here! Great prices and great brands prices are very affordable! Most items I bought were $4-7 each. Good selection of carters and baby gap which are some of my favorites! I've been coming here since I was pregnant and now my baby is 3 months old. Will definitely be coming here for all my baby clothes! read more

I honestly LOVE this place. Yeah, it's a bit pricy and the Employees aren't the nicest but lets be fair they're working ALOT so... I respect them :). The clothes are about 2-5$ per outfit and they're so CUTEEE, at least for the Girl clothes. read more

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This is tricky. This is the closet OUAC to me, but by far the most expensive. The prices have absolutely increased since change in ownership, but the quality of merchandise has not improved. The staff are hit and miss and often changing. The conversations I hear amongst them are always incredibly inappropriate. The owner calls everyone by pet names: employees & customers. I think it's a bit much. I don't feel comfortable being called "Baby cakes" while checking out. But it's not just me, it's everyone. They also have an automatic room spray that is way too strong. I typically have a quick visit because the scent is just too much. In saying all of that, I do come here often because of its proximity. However, Sac hands down has the best location in terms of square footage, organization, cleanliness and quality of employees. read more

Walked in, vibes were good, staff was super chill and made selling my kids' clothes crazy easy. Got way more than I expected too. Then I hit the racks and scored awesome stuff for my toddler and newborn without wrecking my wallet. The wife was impressed!! Dad points++. read more

The store offers to buy used stuff but not everything, we love go there for toys but always have to compare with store prices, because they can be more expensive than in store ,,, Sometimes I bought toys from there but where not enough pieces in toys , read more

These places are the worst to bring your used kids stuff. They don't give u enough but sell it for more. And expect it to look brand new. They basically pick and choose who they want to buy from. I went in. They didn't want to take anything. But i send my husband in the next month with the same stuff and they took it. U r better off selling it on fb market read more

I've came here a couple times in the past and wasn't impressed at all. I've sold items here and the process was very terrible and not thought out very well, plus items on shelves were not vetted very well.... But came here today to try them after seeing they have a new owner and what a difference the selling process is so much easier and smooth! And they items on the self are a way better selection... very impressed thanks to the new owners I will be a returning customer again! read more

I've gone to the other ones before. It was my first time coming to this one. It's so crazy that they are charging $3-4 per outfit the point of this store is to make it affordable for families in need. I spent $20 on 5 outfits. The most expensive was an avocado Halloween costume, which was $6.50 so not too bad. I could have spent the same money at Ross and the items would be new and unused. The arden store sells the clothes for $1.50, which was amazing to see, but the greenback store is ridiculous. The girls working up front are also very rude and not welcoming at all. I asked a question and felt guilty for asking it. Like I was talking too much or taking too much of their time. Never coming to this location again. Do not recommend. read more

Store is clean, we have come here forever, but ever since they got a new owner, the prices are triple what they used to be. Used Jordan's and Nikes for $35+, kids jeans for $10, the old owner would've never had it that high. We unfortunately will be driving a distance and going to a different location due to the raised cost. read more

I love this store it's always my go to place to find items I need for my kids! The options are always amazing and the prices are fair! The staff are so nice and helpful when I need help finding things and most the time they have what I need, I always go in looking for 1 thing but come out with multiple items. I never have an issue with anything iv gotten from there and iv gotten things from shoes, toys, to all size clothes. I will definitely keep going there!!! read more

I love bringing my sons outgrown clothes here! It's really not about the money it's about helping other parents purchase inexpensive clothes! The employees are always super friendly, always have a great attitude and are super helpful. Stores always clean over all great experienc every time. read more

Rude people in store and working, and bad prices for not great clothes. Would not bother going here again. Don't waste your time.

I brought one container to sale. a young Caucasian male that was sorting it says he couldn't take anything Because it was adults size. When the only thing that was in there was kids cloths and one pair of brand new 7.5 men's converse . He never bother looking through the bins. How ever they did purchase the adult size 7.5 men's converse. also, everything is so pricy. for a use Nike onesie with fuzz ball and stain, almost cost $10, you can go next door to Marshall and get it brand new for the same price read more

Great service clean and organized store. Pricing is reasonable and they have military discount. I recommend this location read more

Once Upon A Child - Children's Clothing Near Me - Citrus Heights, California

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From the moment me and my daughter walked in the door it was a terrible experience. This is not my first time selling here but it's definitely my last. The lady was rude in her tone and what she said. I came in with 5 large bags of clothes and shoes. She told me it had to be in totes and I could only bring in 2 at a time. I said since when?!?! She pointed to a flyer on the door that I am assuming has that noted. I said well I just folded everything and I don't want to come back a bunch of times. So I said I will just go somewhere else. A gentleman stepped in and said he would take it this time but they were very busy. That part is fine but when I come to pick up the took like 10 items max. There are clothes with tags on them still and they didn't want those. What?!? I will never go back there again! read more

The workers are lazy and slow, seem to be nice but are very inconsiderate. The prices for clothes are literally overpriced for no reason and are not in the great quality they claim to be. Lots of snags and or wholes in them. Would benefit you so much more to go to goodwill, marshals, TJMax, literally anywhere else. When you exchange better quality items then what they offer even in large amounts they give you literally Pennie's on the dollar, feels like a slap in the face! read more

Huge selection of baby clothes! Great store for baby supplies! Wonderful staff, relaxed store with inexpensive clothing of all types from baby to children. read more

Love this store so far. Lots of clothes, books, baby furnitures, toys. I signed up for their deal alerts ("rewards") when i bought stuff. Some deals have included 70-90% off clearance, $1 all clearance clothes, etc. Minus 1 star bc sometimes their prices are expensive for used items. But overall find the prices are very reasonable. And hard to find the clearance girls clothes (they're age-based, 1 shelf in ea section but boys clearance all ages are all together in 1 area) read more

I had to drop a review for this wonderful business...I've been a loyal customer for many years, now shopping for my grandkids here...everytime I come in, the employees are friendly, kind, accommodating and always allow you shop as long as you want. They work quickly and their selection is always amazing. This is truly one of my favorite places to thrift for baby/children clothes and items of all kind...I hope they are around forever! read more

Great selections but poor customer service on this visit. Lots of staff walking around but not many helping. Hopefully next visit will be better as I like coming to this location. read more

Once Upon A Child - Children's Clothing Near Me - Citrus Heights, California

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I love this place. Friendly staff, great prices and they always have what I want. I also find some sort of gem every time I'm there. I don't understand what system they use to determine what they'll take. I'll bring in freshly laundered clothing with no stains, tears or anything and they'll be rejected. But I've purchased some dirty, dingy, and even ripped items that I've had to clean or repair myself once I got home. I don't get it. Other than that, I love this store. It's clean and organized and has a lot of great items. Keep up the good work!! read more

I called a head of time to make sure they would want my items and brought a munchkin electric baby swim and one baby carrier. Once I came into the store and wasn't greeted. With my baby in my arm I waited for her to finish checking out a customer. Once she did the owner acted as if she didn't see me there still... as well as the three other employees... she tells me they don't except anything after a certain time and I wasn't told so over the phone. She takes a glance at the chair that was almost 200$ retail, says it's dirty and I need to leave. Over a paint mark? Hun purple paint is not dirt.. I look over at their strollers and their display is filthy. I mentioned their dirty display to them and their excuse was the store being under new management.... So the new owner opened the store that day and didn't mind about the dirty items they're selling untill someone points it out.. then blame the old owners for the quality of their items they sell to this day. Makes sense right. These new owners are dirty hypocrites. I added some pictures of the dirty stroller that they're selling... read more

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I'll never sell here again. What a rip off. I've seen the complaints about Roseville but she pays way more than the others. This was pretty much my last time selling anyway but if you're going to, go to Roseville. read more

The worst. So rude. I'm carrying all this stuff. Had the longest day. I'm a teacher so it's not like I can show up at 9am. I have spend hundreds and hundreds of dollars there and they can't be bothered to help me. Whatever. There are other places. read more

Really rude staff! Don't work in customer service if you don't like helping customers. They also only pay a few cents for your items so it's not worth the extra hassle and the attitude you will receive from their workers. read more

I used to shop here for in between clothing items for my kids while growing and occasionally sell. I keep good inventory of my items (meaning I list everything out before I drop off to sell) while I think this once upon a child is not as clean or professional as the one in Roseville, they are typically more efficient when it comes to going through your bins. And who doesn't love cash for your kids gently used clothes? Well my perspective has changed and I will not be going to this "small business" due to fraudulent behavior for selling or purchasing any items. This review is a warning to individuals who bring big high ticket items to sell and to ALWAYS check your unsold items before vacating the store. I brought in a pristine baby Tula carrier (my newborn didn't like it the one or two times she was worn in it so almost straight out of the box) as part of my selling lot which retails upwards of $199-$299 online. When I came to pick up my items, I checked what they took as items they were wanting to buy and didn't see the wrap in there so didn't think anything of it. The weekend passed and on Monday, I decided to go though it to organize items to donate along with try to sell online myself. I immediately opened the tub and noticed the Tula wrap wasn't there. I called the store and spoke to the manager she was nice but said "they had no record of it and we don't take items like that anyways (yet when I initially called I asked if they had any wraps in stock to which they named off a few brands on the floor) I said I can totally see this happening as a mistake but I just would like them to search their store and have it returned to me. If it couldn't be located, to than ever compensated in some form. They took down my information I asked to contact their owner directly to which they said "sure you can Instagram message her..." when I did I was happily surprised as the owner responded quickly back and also left me a voicemail. She explained she had to review video footage and would get back to me. I said a week was fine but I needed an update please by than. No response on Monday morning so I reached out to her and she informed me that there was no footage showing a wrap being taken and that she and her team searched the store and couldn't find it. I was extremely disappointed in her response-attached for everyone's viewing pleasure- and than laughed at the "we are a small business and I'm sorry there is nothing we can do." Attached is the message for proof. I wish this would have been handled so differently but shows what happens when it's your word versus there's. Debating about filing a small business claim since that's what they are for the principle right? In the meantime though, here I am with this review hoping this will be read by others so they strongly consider who to support shopping with during "small Business" Season. read more

Once Upon A Child - Children's Clothing Near Me - Citrus Heights, California

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If I could give a 0 I would they are very rude and ignore there customers You're employees are very rude they totally ignored me when I when shopping Ericka was laughing and the assistant supervisor was ignoring me I had just left to the back dint take me not even 10 minutes to come back because I was going to pay with a $100 dollar bills and she told me I could pay with that bill so I left my purchase and when yo the banco it only took me 10 minutes or less came back to pay and they ignored me and I asked that I wanted to pay with a debit card and Erica told me that the assistant supervisor probably put them back or that they probably had put them aside but they never when and check I when and check on the boxes and they were not there Ericka was laughing all the time not even helping me find the items then after 15 minutes she called the assistant supervisor that instead of helping me that I was waiting for a long time she was helping another lady I asked her about the items I was going to purchase and she said she dint know where they were at and got ignored again. This store employees are very rude and I felt discriminated all the time. I have never felt this at another store. read more

Once Upon A Child - Erica and the assistant supervisor are the most rude persons I have ever seen. Please shop elsewhere they don't care about there customers - Children's Clothing Near Me - Citrus Heights, California

Our kids are growing up too fast and just the last 2-3 years we accumulated over 4-5 big bins of clothing. We were thinking about selling some and donating the rest. I knew about "Once Upon a Child" buying clothing in good condition so we brought 4 bins over. Once we came in they told us to wait 5-10 min till available. They looked over our clothing and said to return back in 3-4 hrs. Came back 3-4 hrs later and to our surprise more than half of the clothing was refused due to having too many of that size (size 10-12). We were very disappointed. When we got home most of the left over clothing was not even looked at. I'm very disappointed in Once Upon A Child but I'm more than happy to donate the rest to Vietnam Veterans of America "VVA". Btw they barely offered anything for our clothing. I'm being very generous for leaving a 3 stars most likely should be a 2. I don't recommend Once Upon A Child. read more

This place basically stole 2 hampers of clean folded baby/toddler clothes I brought in. I came in, gave all my info, they said it could be ready the next day so I came back the next day and according the text message I got sent, it said come in before closing at 6:45 so I trusted that and went in at 6:15, and apparently they closed at 6pm that day so a young man that worked there told me "sorry we're closed but don't worry just come in tomorrow", long story short I came in ONLY 2 days later and my clothes were gone, no record of my Information and they essentially stole everything. I understand I should have come back that next day or called in to touch base but to take everything and tell me sorry it's gone have a nice day? I saw my kids clothes hanging in the Isle... like come on at least for the miscommunication and confusion give me store credit??? I obviously tried to come pick up my clothes TWICE. Not only do I live far away and I had my 3 kids with me, but I'm also one unhappy customer and will never sell to any Once upon a child again, every location is shitty. read more

If you are shopping here, it's okay but for the buys I've grown to dislike it. If you have time early on the weekday right when they open I'd suggest try that but on the weekend I can never get in early enough. I was quoted a wait time on the phone which was 2 hours which was okay with me. I only live about 15 minutes away. I get there and they suddenly aren't taking buys anymore. I understand when you are short people and first come first serve but don't quote people on the phone if you are already at max or almost max capacity. They just need a better system in place. read more

Stylish clean trendy clothes at good prices. Lots more stuff for girls as usual. Great assortment of shoes as well. I get most of my grandson's clothing here. read more

Normally love the once upon a child locations, but customer service at this one is severely lacking. I'm 5 days post c section trying to find a certain nursing pillow for my newborn that the lactation consultant recommended because my baby is struggling with eating, my husband and I are looking everywhere so I started calling the once upon a child stores around us to ask if they have it as I'm technically supposed to be on bedrest and we need to be efficient. This is the ONLY location that refuses to tell me or check and told me I just had to go in. I'm not asking for them to hold it, just asking if they have them right now. Disappointed and will not be returning to this location. read more

Came in today with my two toddlers and they were just browsing the toys to see which they would pick out and immediately got told not to play and I told the worker "I am purchasing the toys it's ok" and instantly got attitude and watched my kids every move instead of worrying to help customers. Do not recommend- if your working at a kids store expect kids to come in with the parents. read more

Don't ever shop at this store. I sold them almost $50 worth of baby clothes, the girl working stated there was a huge wait so they will take my bag and call me and let me know the total. Flash forward, I guess my credit expired 1/24 and my husband went in a few days later and they wouldn't honor the credit. I was unaware this credit even expired???? So pretty much I dropped off name brand baby clothes for them to make 100% pure profit off of me. I'm pretty sure this is illegal. Never will I ever give them my business again and neither should you! read more

I honestly love the company itself but not the employees. Loud gossiping consistently when assisting a customer. I was told 5 1/2 hours for my stuff to be gone through. I came back after 3 hours because I have a long drive back home and came here as an errand for the day. Nothing was touched. On top of that 4 employees all leave for a lunch at the same time. The same ones when I dropped everything off and still nothing touched. I went to this location a few years back hoping to give it another chance but in all honesty it's not worth it. Very messy and cluttered and just a waste of time. Especially if you drive two hours to come here. Hopefully thé also move the smoking designation area; right in front of the store is lovely especially when pregnant. read more

Staff was super friendly, which is why they get 2 stars. But the clothing was horrible! There were countless items that had stains and holes. I frequently sell to and shop at the Sacramento location and have never experienced that before. I was frustrated to see that one of the items I purchased was stained. It's gross and a complete waste of my time and money to shop for stained clothes. read more