Nail Salon Horror Story (Perfection Nails 9/7)…read more
I've been going to Perfection Nails in Hazel Dell on and off for about the last 5 years, but I stopped going as often since every time I went, each tech charged differently for the same service and the quality was inconsistent--especially if I wanted something other than a basic one-color manicure.
Anyway, I decided to go yesterday because it was the only nail salon open near me, and I'd never had a crazy experience there before--just things like uneven shaping or needing a fill sooner than 2 weeks. My appointment was at 1 p.m. for both a pedicure and a manicure set. I arrived before my scheduled time and let the technicians know I had an appointment. I waited about 15-20 minutes before a man called me over to his table.
I asked for an acrylic set and a basic manicure (cuticle trim, etc.). Everything started off fine. I hadn't had him do my nails before, but I'd seen his work and was excited to try someone new. He started by cleaning my hands and doing the usual prep. Once he finished applying and shaping the acrylic, he began working on my cuticles.
When he got to my ring and middle finger on my left hand, he cut way too much, and I started bleeding everywhere. I was on the phone with my partner using a headset, so I wasn't paying close attention until I felt pain and saw blood all over my fingers. He was trying to wipe it up with a used rag and even attempted to use nail glue to stop the bleeding.
I immediately told him to stop and said I needed to wash my hands because that was not a clean or safe way to handle the cut. After cleaning up, I noticed he had taken a chunk of skin off, and the bleeding continued for about 10 more minutes. I sat there holding my finger and asked him what happened. He told me my cuticles were dry. I apologized but made it clear I did not want him using nail glue to stop the bleeding. Mind you, this was the most I've ever bled in a salon.
After the bleeding stopped, he continued painting my nails and asked me to check them. I noticed the middle finger on my right hand was crooked. When I pointed it out, he insisted it was just my finger. We went back and forth for a while until I finally asked if he could at least try to fix it, because it was clearly pointing in a different direction than the others.
At this point, I honestly wanted to leave, but I still needed my pedicure. Another lady called me over to her station. I had previously gone to Reflection Spa/Nails, and they had done an amazing job--even applying acrylic over a broken toenail on my big toe to even it out. I explained this to the pedicure tech at Perfection, and she said it was fine and that she would soak it off.
By then, I had already been there for 2 1/2 hours and just wanted to relax. I put a show on my phone, kept one headphone out in case she needed me, and let her start. There was a bit of a language barrier, so another tech had to interpret at times. Instead of soaking the acrylic off, she just filed it down and then started trimming my cuticles. Once again, she cut too much, and I started bleeding.
She apologized immediately, and I told her it was okay, just to please slow down and be careful. She continued, but when she was cleaning under my toenail, the tool stabbed me under the nail. At that point, I just wanted to get out of there. I ended up paying for everything but didn't tip because of all the cuts I got.
My reason for posting is to find a new nail spot to go to in Vancouver and to spread awareness of my experience.
L
