They helped me out on Saturday of July 4 weekend. They were communicative, professional, expedient and pleasant. They rectified some poor work by a previous contractor quickly and efficiently. Thank you, Christine in the office and Jordan, the technician. You saved me from a long, hot 3 day weekend. I recommend anyone in the Temecula area who needs HVAC services to make On Time Home Services your first call. read more

Gus performed a service on our heater today. He was very knowledgeable and very professional. Gus explained all of my maintenance options without being pushy, and help to find me a price that I was comfortable with. read more

On Time is awesome to work with. Gus is very customer service oriented and was very responsive when we had the air conditioning unit at a property go down. I liked him and the company so much, that when the AC at another property that I manage, I used them again. And then at another property. And then at another property. You will not be disappointed if you go with this company. read more

This company is a gem. I requested a quote for HVAC maintenance on 8/27 and received an answer on Yelp in 6 minutes. Called the office the same day and Cindy scheduled us in for 8/29 (the day of this review), only two days after the call. She was polite and patient. Cindy called me on the morning of the appointment to let me know their ETA. Alex, the service gentleman, arrived On Time. He placed his shoe covers/booties on and proceeded to check the furnace. His work was thorough as he inspected the furnace, attic, and condenser. He answered every question I had and left me with a good impression of his company. Alex is personable, knowledgeable and informative. As a person who has minimal knowledge of HVAC systems, I felt that I had just attended a HVAC 101 crash course by the time Alex had completed his work. . I ended up signing up for their 1-year maintenance plan ($149) for 2 yearly visits. There was no pressure for me to sign up for any services - I just thought it was worth it (for about $75 per visit) to have them come out here once every 6 months, check on the system and make sure that it is in good working order. What took On Time Home Services to another level of expertise is their communication platform. Alex documented his visit with photos of the system and a detailed summary of the work. He even read his summary to me and made sure I approve of it. He then shared this information with me via email. As a business owner myself, I am all about transparency and keeping my clients in the loop. I appreciated this reporting format as it reflected one of my business best-practice methods. I am extremely satisfied with today's visit and I highly recommend On Time Home Services for your HVAC needs. Make sure you call them, you will be glad you did. read more

From the moment Gus showed up at my house, he was professional and knew all the answers to my questions. We received a phone call 30 minutes prior to service and he was prepared to solve all of the issues we were having. I will absolutely recommend On Time to my friends and family. Thank you. read more

I couldn't be more pleased with on time home services. Alex was an absolute professional! Such a nice guy easy to talk to very knowledgeable. Highly recommended! Great turnaround time. read more

We had a power outage and it blew the transponder to our A/C unit. Gus came out and was very thorough with his knowledge and helped us get it back and running by installing a new transponder. He was very professional and friendly during the whole process. My husband was not so trusting at first, but Gus knew how to handle the situation and get my husband on board. Thanks Gus! read more

They showed up to due the 6 month maintenance and somehow crossed up a wire from the thermostat to the inlet air condition unit in the attic where they changed a filter when they left our air quit working they came back the next day to fix the problem they created but could not fix it then refering me to the original installer whom were "we care" plumbing and heating.We care warranty tech found and corrected the problem this left us without air conditioning. for 5 days during heat wave. I would not recommend on time services to anyone. read more

My ac was blowing hot air on what felt like the hottest day of the year. Gus came out within an hour of my call. He had my ac fixed in no time at all. He was very knowledgeable and friendly. I spoke with Ann on the phone and she was helpful as well. I will be using and recommending On Time Home Services in the future. read more

Alex Wood came out to provide maintainance on our furnace unit. Alex Wood was very professional and thorough, tuned up everything nicely. Definitely needed considering how cold Murrieta has been the last couple of days. I highly recommend. Thank you guys! read more

Through the years we have had several different technicians and they all have been great. Very professional and knowledgeable. The office staff offers great communication so you always know when they will arrive. I would recommend OnTime Homes Services for everything from routine maintenance to all your air conditioning and furnace needs. read more

Like the vast majority of people who use Yelp, I read everyone else's reviews to make my decision while rarely, if ever, leaving a review of my own. However, when someone exceeds my expectations by this much I feel I owe it to them to share and hopefully influence the next potential customer. This might be long, but if you're considering trusting your AC to someone, read on. Our AC unit is original to our house and just over 15 years old. It had been limping along and each summer it was less and less efficient, running longer and cooling less. Yesterday it finally started tripping the breaker and wouldn't stay on. Very quickly it was 90 degrees inside the house. I sent a Yelp quote request to 4 high rated service providers including On Time and although they were slammed, they fit me in. They called me 3 different times throughout the process to give me eta's on the tech's arrival so that I could go through the rest of my day without staring out the window waiting for an orange van to pull up. Wouldn't it be nice if all service providers did the same? When Gus got here, he asked me a few questions to ensure the info I'd previously provided was correct and then dove right in. He invited me to watch while he went through the diagnostic process and did a great job of explaining the why and the how of each step and what he was looking for. I watched his meters with him as we looked for whatever was causing the issue, and it was clear that not only was he very good at his job, he also genuinely enjoyed it. Once we figured out it wasn't an equipment issue, he found the culprit, low R22 refrigerant. We discussed a new unit and the repair/replace scenario, but he didn't try to push anything on me. His price to refill the R22 was right in line with the competition. He topped it off, and while doing so we chatted about how AC units in the home actually work, family life, and he even washed off the AC condenser while teaching me how the AC system works. I learned AC units don't make cold air, they actually remove hot air. Very cool stuff! After it was at the correct pressure, we went into the house (still at 90 degrees!) and measured the output from the vents at 59. Believe me when I say that the air coming out of those vents hasn't been that cold for years! Immediately the house started to cool off, and a few hours after Gus left our house was back to 78. When it comes time to ultimately replace the unit, I will be calling Gus because I trust him to do it right. If you're looking for AC service in SoCal, give On Time a call or ping them on Yelp. Hopefully you'll get Gus and then you can come back to Yelp and post the same great feedback about your experience to help the next person. Thanks again Gus! read more

We have been members with On Time Home Services for several years -- first in Yorba Linda and now Anaheim Hills. We have always gotten excellent service from the staff and the technicians. If there is a problem or question -- they are right on it. We had our yearly AC checkup with Gus. He was prompt, friendly, thorough. He educated me on what an AC really is (hint, it's not an air cooler) and explained what he had checked and the results. We can always count on great service. read more

I've had On Time Home Services out twice this week. Both time the technician was friendly and polite. One even helped me find a coupon to save me some money. Had to reschedule a couple times, hence the 4 stars instead of 5 but, overall, I would recommend. read more

As a landlord I can't be around for everything. On Time Home Services has always been there and at a reasonable price! Try them out!

BUYER BEWARE!!! This is the WORST contractor that we have ever worked with. Our initial solar job was nearly $50k. That is no chump change and you would expect wonderful service at that price. The entire experience was a nightmare, from several broken pipes (in the attic and outside), to damaged property, to not having hot water for showers for weeks. It was a NIGHTMARE!!! We are still dealing with issues related to their work. We stopped calling them because we were tired of their excuses and now they are threatening to charge us service calls for them to come out and fix their mistakes. The owner Mike is the worst and most condescending contractor we have ever worked with. At one point he had a disgruntled employee who gave my husband and earful of how Mike runs his business, his response was to fire the employee. On another instance one of their employees broke a pipe and was attempting to drive away for the day. Luckily my husband arrived and made them stop and address the broken pipe. The water was literally gushing down our driveway. This was, by the way, the second time they knowingly drove away after breaking a pipe (and not telling us). Needless to say, the entire experience was a nightmare. We are certainly not satisfied customers but did not have them do anything else because we just wanted them off our property. I would never work with them again and would caution anyone else to ever work with them. Their reviews, for the most part, appear to be positive for AC work. I would caution you to KEEP AWAY from them if you plan to have solar work. We are incredibly dissatisfied customers after $43k plus dollars of "work" from this sham company (the price was reduced because they were unable to successfully install an electric water heater they convinced us to purchase)! We will be contacting the Better Business Bureau and are contemplating legal action due to all of the additional costs we have incurred from their poor craftsmanship, including water leaks in and around the area where they worked. WHICH, by the way, I photographed and asked them to repair the work before it was "covered up with dirt." They never provided us with an opportunity to inspect the repairs before they completed the work. I was assured by Mike that it was repaired but that if we encountered any problems in the future he gave us his word that he would come out and fix it. Just today we encountered another issue with one of the many sprinklers that they broke and "repaired." When repairing the pipe, they never cleaned it out and it was full of dirt causing the water to not flow. Additionally, they glued the pipe rather than threading it. Overall, they either did not know what they were doing or they were simply lazy and chose to do a poor job. I would not be at all surprised if Mike responded to this message refuting my review/statements. To this I say, go for it Mike. I have several text messages and photos that I would be happy to share with other potential customers. read more

Gus was on time, thorough and professional. We have peace of mine for a job well done. The administrative staff called a day before as a reminder of our appointment and the morning of for a time of arrival. I can recommend them highly. Friendly too! read more

I originally called for a appointment regarding maintenance on the unit I just moved into. Gus came over and was able to help me with maintenance cleaning and any questions I had. He also explained to me the system I had since I was unaware and explain to me very thoroughly the maintenance that needs to occur for the AC and the heater unit. Thank you on time home service very much you guys did a very great job and very great technician they sent over to do my maintenance hundred percent recommend. read more

Great experience and highly recommend. Gus, Matt and Hans provided excellent service. Entire HVAC system replacement in one (very hot) day. Schedule, budget and our system needs were all met. Satisfied customers. Thank you! read more

I had a client call you all to fix a heating vent issue after a home inspection showed a problem. You all we fast and kept me informed of the time of arrival. You all were fast and fixed the issue. Impressed with your customer service and Gus who did the work. Keeping you in my list of services for my clients! read more

Gus was amazing! A detailed inspection on our heating and cooling units. He provided preventive maintenance quotes that was very inexpensive because of our membership. A professional and definitely will contact On Time Home Services again in the future. He even wore shoe covers... read more

First I just want to say i feel very lucky that you guys were able to come out to our house on the same day that I called you about our air conditioner being out. It has been very hot for the past three days now our AC went out and our landlord was taking forever to get somebody to come out and fix it. We have a little kids in our house so it was really tough being in the house with no AC. I called on time home services and they came out the same day. They sent Gus to our house who I have to say is a complete god sent! He spoke to our landlord and got her to agree to use their services Gus came back and had our AC running within 20 minutes and oh my God it felt so good to have our AC back again. Not to mention he made us feel very comfortable and I could tell he was concerned for my family, super genuine and just an overall nice guy! Thank you so much for being there for our family and our time of need and accommodating us can't even begin to thank this company, and Gus enough! THANK YOU! If I had to pick five stars I would pick 1 billion! Lol read more

On Time is the WORST!!! My air went out on a Friday (and we were preferred customers, meaning we came before other customers because we paid monthly for it) so they told us that they would be out Early Monday morning....well that didn't happen! Gus Robles, the service tech showed up late in the day Monday & it was on one of the days when it was in triple digits. When he got here he told me I was low on Freon & I probably had a leak. I told him to go ahead & fill it with Freon & put the stuff you need to to stop the leak. He told me he did. Asked for pmt & I said please bill me like always. A couple days later I got a call from the company asking pmt & I said send me a bill like always, Cindy the office lady wasn't happy bout it but did. Bout 4 days later I received another call from Cindy saying they would really like a pmt. well we didn't see on the bill what Gus had done for us on the service. Also the bill was for $200.00 when Gus told me he would knock it down to $180.00. I called when I got the bill in the mail and asked Cindy why the bill was $200 why Gus said $180, well she had an attitude with me and finally said "well I'll have to call him and ask him bout it" , & I said ok I'll be here at this #. Cindy then returning my call telling me yes ur bill is $180. I said thank you and hung up. While Gus was at my house when he was finished (doing nothing) he's standing in my home telling me bout All the yelp reviews he has & all the 5 stars he has (like I gave a crap) and that the other air conditioner places only have one star! Umm rude to put other people & companies down! I personally call that Karma. I WILL NEVER USE OR RECOMMEND THIS COMPANY TO ANYONE! IF ANYONE NEEDS A REALLY REASONABLE HONEST ONTIME OR MOST TIMES EARLY AIR CONDITIONER GUY: CALL DAN WHALEY AT AIR SOLUTIONS AT 951-244-2332. He's the owner! read more

The condensate pump on a mini-split failed, so I called On Time to quote a replacement. They were on time, called before arrival, and were super courteous. After some tinkering, the pump turned on spontaneously. The repairman put it back together and said he'd order the parts anyway, just in case it fails again. I'm happy that the pump is working again, but I definitely know who I'll call if/when it fails again! I Highly recommend this company - they were punctual, courteous, and honest. read more

Alex showed up on time and had my A/C pumping cold air in minutes!! He discussed a few options to get us rolling. He was very professional and knowledgeable. Over all a great guy! We have a new A/C guy. Thanks Alex. read more

May 28th Gus arrived at our Condo On Time and provided exceptional service. He knew exactly what to do to address our concerns and explained each thing he was doing. Photos were taken of each vent and he recorded each temperature output throughout the home. Charged us what we were quoted and made a thorough report quickly. Gus is very professional and pleasant to work with. Thank you for sending us your most senior technician. For our future hvac needs, we will be calling On Time Home Services again. Thank you, Val&Nadja read more

I called On Time Services to schedule a diagnostic on my AC unit for an issue I recently discovered. I've had some bad experiences with a different company in the past so I was wary at first but all that was gone when Gus showed up. He was not only professional but he walked me through each step he was performing them, explaining everything in detail. Anything AC can be expensive but On Time's prices were great and we even signed up for their membership program. Thanks again Gus and On Time for everything! read more

Not a happy camper. Bought their maintenance package. Had to call to ask for one of my free check ups and made an appointment. Was given a four hour window during non peak season. No show. Can't recommend them or this package now. Will most likely cancel. My time is just as valuable as theirs and I'm the paying customer. read more

When we bought our home, we knew that eventually (sooner rather than later) we would have to have the HVAC replaced. That day came this Spring; in anticipation of summer, we just needed it replaced right away and needed a good deal. We made the standard calls to at least 3 companies. On-Time was hands down the best. Their representative, Gus, was great; he presented our options, completely transparent and did try to "hard sell," us the most expensive option; he informed us and let us choose what was the best option for us. Our new HVAC, was installed, by very efficient and respectful installers, with zero issues within 3 days (and would have been done sooner had we been available. I highly recommend this company. THANK YOU GUS!!! read more

This company is completely ridiculous. My downstairs AC was working completely fine until this company came out. They initially came out to fix upstairs unit and they did. But soon after my AC unit downstairs isn't working. I call to get my warranty and they don't want to honor it. Instead they want me to pay another $700 on top of what I have already paid. They are ripping people off and have horrible customer service. BEWARE!!!! read more

I've used On Time Home Services twice. Once for my heater it wasn't turning on. Rick came out to our house the same day. Gave us different options and fixed everything the same day! A month later we found out through a home inspection the AC wasn't working and there was a potential leak we called Rick right away. he came out the same day gave us different options and took care of the problem He also fixed high voltage wires that were exposed. His price and service was the unbeatable. Very happy customer. read more

Alex was my technician and his customer service was excellent but their prices were sky high and unreasonable

Couldn't be happier with the service we received from Gus. I sent a message this morning that our unit wasn't cooling and they made an appointment for the afternoon. Gus was very pleasant and knowledgeable with providing answers to me on what was wrong and what my options were. He made the repairs and were sitting in a cool house now. Have stored his number in my phone for any future maintenance/repairs we will need. read more

We were very impressed with Gus. He was polite and helpful. He went above and beyond to help us with our annual maintenance. He was knowledgeable and informative about the current status of our a/c units and reminded us of what work we had done with one unit in the past. We would recommend on time home services to anyone. read more

Gus came to our house, was very helpful and friendly. Very covid safe, he explained my hvac system and gave me a better understanding of what I had in my house. His knowledge in his service was the most detail oriented and I felt confident with his service. Would recommend!! read more

My AC had stopped blowing cold air. Read the great reviews for On Time Home Services, messaged them through yelp. Got a quote for an inspection visit, fee waived if you decide to receive the needed services through them. They were able to send Alex to my house the same day I called. He ran his diagnostics and found that my 15 years old AC unit has leaked Freon; because the type of Freon my old AC unit had is no longer used in the market, replacing it would be very expensive even if found. He recommended I get a new AC unit. Got a couple of second opinions elsewhere, shopped around and found their prices to be competitive. Gus came to give me an estimate and options. Clearly explained everything to me, answered all my questions including financing options (went with the 12 months same as cash option - pay at your own pace, as long as you pay in full within 12 months, no interest!). Gus kindly connecting me to their contracted bank. Once the financing was approved, we signed the contract and he make me an appointment for installation within 3 days (because of the weekend). Special thanks to Cindy who kept coordinating the delivery, the communication between the technicians, myself, the bank, etc... John and John came ahead of time on the scheduled day, they did a fantastic job on a very hot day. Hauled away my old unit, cleaned everywhere they worked and completed the work in the attic and outside the house in a matter of few hours. I am very pleased with the amazing, professional and timely service offered by every person I spoke to in this family-owned business! Needless to say my family is very grateful for the new AC which is running beautifully. read more

On a Saturday, during a heat wave, Gus arrives a hour and half early! I don't even have dreams this good. The best news was that there were no real problem with my unit (rolling blackout was the villain). I could not be happier with the service. On Time will be my pick from here on out. read more

On time!!! Boom!!! They just installed our new solar system... Couldn't be more happier!!! Brian was awesome... he did his due diligence in researching what my house needs... it took several weeks to figure it out... he didn't rush, but the outcome was outstanding!!! The price was right... we ended up purchasing our system, which i believe is mo beta than leasing it... my opinion... So after several weeks, the time came for install... Bob and his crew... bad with names... was most excellent... Doing this job is not easy... but they did it... and they did it well!!! They took their time, even though it was a bit warm and did it without complaining!!! At least not to me... ... they completed the job in three days... cleaned up... no mess... i was so grateful and amaze of their work, i bought them pizzas!!! Came back on Monday, inspection... boom, no problem... passed with flying colors... Thank you to Brian and the crew!!! Job well done... solar looks like it will be great for the next 20 years plus!!! Thank you on ONTIME home services!!! Cheee hooo!!! They get a ALOHA \M/ from this happy client!!! Pics to follow!!! read more

The best AC company in Orange County. Always on time, great service, experienced staff read more

We called several companies before finding On Time Home Services online. I was able to schedule an appointment with Beverly, who was able to get us an appointment right away. Gus was able to diagnose the issue very quickly and helped us get our air conditioner working again. We appreciated that he was on time and very friendly. I highly recommend On Time Home Services. Thank you for helping us get through the heat wave! read more