Our AC system stopped cooling properly, and Josh L. from Integrity Air came out to diagnose and…read morerepair the issue. He was professional, knowledgeable, and took the time to explain exactly what was going on with the system. Instead of trying to upsell unnecessary repairs, he focused on identifying the problem and getting everything working correctly. Josh arrived on time, was courteous throughout the visit, and made sure the system was running properly before leaving. It's hard to find technicians who are both honest and skilled, and Josh definitely fits that description. If you're looking for a trustworthy HVAC company, I highly recommend Integrity Air and especially Josh L. Thanks again for the great service and getting our AC back up and running!

Cannot be trusted for your actual repairs- and will then avoid you. Very unprofessional when…read moredealing with customer service. Situation: The company came out to my home on May 11th. The technician was here for some time until he "found the issue", but before he did, he tried to sell us on a new unit, stating it was recommended because our unit was not going to last much longer. Our home is only 13 years old, so we proceeded only to do the suggested repairs: a small leak which he taped up and added some freon, which cost $1,600. Exactly two weeks later our AC stopped working again. It was the same issues of the house not cooling, so I knew it had to be the same issue. They sent Adam out the same day. After analyzing the unit he stated, verbatim, that the previous tech "was not honest with us and performed a repair that basically didn't do anything to fix the issue". He even said it was like "filling up a tire with air that has a bunch of nails in it". Mind you, he also stated the first technician no longer works for them. Adam stated the leak was actually much bigger and not what the first tech had even touched. He said however, that our "only" solution was a new unit that would cost $16-18k. This whole process took about 10 minutes at the most, which made the first visit even more bizarre as the first tech was here for a couple of hours and was in and out of the attic, house, etc. At this point we were honest and let Adam know we were thinking about it and going to get a second opinion. We had a senior HVAC tech (who also specializes in commercial HVAC) come out a few days later. He told us a new unit is NOT necessary and FIXED our issue. He also stated that our unit looks good for another 15 years and was actually in great condition. My husband has been trying to get a refund and after 3 weeks, we are still being given the runaround, are being avoided, and have not been refunded. He requested the refund based on the fact that not only did they misdiagnose the issue the first time- but a second time, as again, we were told it was not repairable. My husband has talked to 4 different people all who say the same thing or offer a new "supervisor" to talk to. Yet we never get a call back and my husband just continues to contact them instead. 6/23 he called, and was then called back by Richard from a blocked number. He was very unprofessional and was telling my husband: "things don't work that way" and that they "have to meet in the middle" and that whatever my husband was stating was "here-say". This company not only falsely analyzed the issue once, but twice, as two different techs were not honest on two separate occasions. That, and I would have been conned out of $16-18k. Not to mention I've had to pay for proper repairs, now costing me more than double regardless. My AC is now working great with no issues after having another party repair it. I have pictures, video, and receipts of everything that was performed by my new tech to ensure that my machine was repairable despite what the company had said. I plan on taking the company to small claims court immediately, as no one has cared to resolve the issue and they refuse to have the owner call us. Had I seen a couple of other people here have had this issue also- I would have never used them! It's a shame we almost fell victim to a sales scheme.

HIGHLY RECOMMEND THIS COMPANY!…read more Garret, the owner, exceeded our expectations with his professionalism, communication, and genuine care for customer satisfaction. He immediately stepped in, listened carefully, and went above and beyond to make sure we felt valued as customers. It's rare to find a company that truly stands behind their service and treats people with kindness and integrity the way they did. That level of customer care says everything about this company. Thank you again, Garret, for your professionalism and outstanding service. We truly appreciate it and highly recommend this company!

Huge shoutout to Tyler K for the excellent HVAC service! From the moment he arrived, he was…read moreprofessional, friendly, and clearly knew his craft. He took the time to explain what was going on with our system in a way that was easy to understand, and he made sure everything was running perfectly before leaving. It's rare to find someone who combines technical expertise with such great customer care. If you ever need HVAC service, I highly recommend asking specifically for Tyler K. You'll be in great hands!

Technician came out on time and within minites found a dangerous fire hazard that was caused by a…read morejerry rigging repair from a different company. AC required a 70 capacitor but only had 5 from previous technician. James repaired all of the wiring restoring the functionality to the AC. Tomorrow they'll come back to repair the wall portion thats melted. So far 5 / 5 stars. Thanks for saving my house from a dangerous fire hazard!

returned home from a week long trip to find my ac was not cooling. I contacted Butler Heating and…read moreAir and was given an appointment for the next morning. Marcus showed up on time and was nice and professional. He quickly determined the problem. He had the needed part with him and replaced it in less than 20 minutes. Butler Heating and Air is now my go to for ac and heating needs. It is rare to find such a professional and reliable business these days, Butler Heating and Air is one of them.

I have left a great review for this company before and I wanted to add at least one more…read more These guys are amazing! They respond immediately, keep you up to date on their arrival. They even take off their shoes before coming in to your house. Today we had the gorgeous Josh to evaluate his tune up on our mini splits. Always professional and precise. We would never call anyone other than Veteran's Choice.

Dewy, Ozzie, Freddy and for the life of me, I can't remember the name of the professional,…read morerespectful and knowledgeable man that came out to give us our estimate. He was very helpful and not at all pushy in any way at all. Dewy did an amazing job at doing a clean and precise install of our new water heater. He took his time in showing us where all the shutoff valves are and reminded us to keep up on our service. Ozzie and Freddy worked seamlessly together to complete our A/C installation in a timely manner while being respectful of our condo and our neighbors. All of you guys are amazing and are now part of our "family "!!! Love you guys!!! Great job. Caesar and Christa Santos

As always cool air solutions was there to help us out! They helped us out with our gas line to our…read moreauxiliary bbq and fire pit. They covered and closed up all existing lines which had a small leak causing them to not work and ran a new pipe from our house to our bbq. Time and time again they do great work, friendly, reliable and very friendly. 100/10 for this project!

I completely lost trust with this company. I had an…read moreappointment for heater maintenance not too long ago. The technician stated everything was running okay except for the blower wheel. He said that it is completely dirty and needed immediate attention to be cleaned or else my system will not run correctly. I was given a quote and he asked if I wanted it done the same day. He did not show any pictures or anything to support his reasoning. I declined the service because I got a new system less than a year ago. I got a second opinion from a different company. The technician took out the blower wheel, took it out and showed it to me. It was not dirty just a few specks of dust. That was all! It was not in a condition where it was dirty and required immediate attention as stated from the tech from this company. This is very upsetting because the fact that the technician lied and just wanted to take advantage of making money. Do your research and hire a reliable and honest business!

We recently had Arturo here to do service on our HVAC systems installed several years ago by We…read moreCare. He arrived when he said he would and was very helpful answering our questions and giving us ideas on how we could use our systems to the fullest extent. He took the time to explain what he was checking and hearing our concerns. We were impressed by his knowledge and professionalism. We will continue using We Care in the future. David and Cherri K.

I am a long-time WeCare customer and a "member". I called today to schedule a tune-up/cleaning for…read moreour HVAC system, something I do regularly every six months. I knew it would be around 6 weeks to get someone here. The first guy I spoke with said the earliest he could get a technician out would be, "sometime in OCTOBER." I told him that was unacceptable and to please connect me with a manager. That person then passed me off to another person. Customer Service person #2 never confirmed my name or contact information. She stated WeCare was, "just at your house in May" (Wrong! They were here on January 23rd!) and that they have, "called and called and left voice mails and you never bother to call us back." I kept asking if she had the right person and repeatedly demanded that she QUIT TALKING OVER ME and listen to me. This went on for several minutes, her accusing me of just having had the company here and also not returning their calls. I raised my voice and said, "You have the wrong person! Look at my almost five full years of plumbing/HVAC service with your company!" She replied, "Laura, do NOT raise your voice to me!" Um, people, I am NOT LAURA. The rudest customer service, ever. I am shocked at how WeCare, Temecula's customer care has absolutely nosedived. This woman accused me of so many things and SHE HAD the wrong person. She refused to take the time to confirm my contact information and service history with this company. Outraged.

Edwin was great! I'm impressed by his friendliness and professionalism. We just got a much needed…read moreassessment and signed up for the tune up membership. He explained everything very well. We are scheduling another appointment to get our coil replaced. I'm super happy and relieved to know our hvac problems will be taken care of professionally from here on out. Thank you for the peace of mind :)

a few months ago I needed to replace the furnace. Called ProFlo because of past experience. They…read moreshowed up when expected and finished the job in one day. The system has operated superbly since then. I was especially impresses with Graham (from Nashville). Soon I will be installing a new Master bath toilet and will probably call them for that, as well as new faucets in the Master Bath area. These are not the cheapest guys but the job they do is excellent. That said, I signed up for a yearly twice a year maintenance visit, and their office does not do a great job of following up or letting the customer know what is going on or when they would like to come out. Next maintenance should be around October. Use 'em they do a good job. Not sure about their maintenance program.