Cool Air replaced a 20 year old HVAC system with a new one that meets the current CA regulations and with higher efficiency. The sales person, the technical support, and even the operator were all professional, considerate, and did an excellent job. read more

Had a clog in one of my toilets that I couldn't seem to fix. I tied a snake and a lumber and Nothing was working. Cool air solutions was the first company to reach out and had the availability to check out the job within the hour. They sent a plumber named Whitney whom was very professional and knowledgeable. Once Whitney came to check out the issue he knew what to do and fixed it without any trouble. I highly recommend cool air solutions. They are professional, fair, and highly reliable. Thank you cool air solutions! read more

As always cool air solutions was there to help us out! They helped us out with our gas line to our auxiliary bbq and fire pit. They covered and closed up all existing lines which had a small leak causing them to not work and ran a new pipe from our house to our bbq. Time and time again they do great work, friendly, reliable and very friendly. 100/10 for this project! read more

I completely lost trust with this company. I had an appointment for heater maintenance not too long ago. The technician stated everything was running okay except for the blower wheel. He said that it is completely dirty and needed immediate attention to be cleaned or else my system will not run correctly. I was given a quote and he asked if I wanted it done the same day. He did not show any pictures or anything to support his reasoning. I declined the service because I got a new system less than a year ago. I got a second opinion from a different company. The technician took out the blower wheel, took it out and showed it to me. It was not dirty just a few specks of dust. That was all! It was not in a condition where it was dirty and required immediate attention as stated from the tech from this company. This is very upsetting because the fact that the technician lied and just wanted to take advantage of making money. Do your research and hire a reliable and honest business! read more

Christian Maxwell came out today to help us with our backed up kitchen sink. Christian was very professional and helpful. He identified the issue quickly and got it repaired and cleaned up good as new! Excellent service and excellent experience! Highly recommend. Ask for Christian! read more

Just a bad expensive experience. Our AC was leaking, called CoolAir, they fixed the leak. Next day no cold air was coming out of the vents, house is at 85. They came back, said we need a new motor, but can't replace until tomorrow. Next day house is over 90. They replace the motor but the house still is over 85 for an entire 24hr period. We Call CoolAir again they suggested we "open the doors and windows" because they did everything they could. We called a different company for a second opinion. New company came out and said the motor was wired backwards. Once the new company fixed the wiring, the unit immediately started cooling down the house. We were able to receive a $500 refund from CoolAir. Now, Here we are 1month later and the new motor CoolAir put on has failed. I again called them and they told me the motor warranty is voided because we hired another company, and there's nothing they can do. $3500 total service, but were refunded $500. Now we have to put in a new $1100 motor, 1 month after having CoolAir "replace" it. Just a very bad expensive experience. read more

THE PRICING STRUCTURE PRESSURES YOU TO EITHER OVERPAY, SUBSCRIBE, OR LOSE THE DIAGNOSTIC FEE I paid $98 for an AC inspection. The technician confirmed that the replacement part was covered under the manufacturer's warranty, yet the company quoted me $700 strictly for labor far above the approximately $400-$550 quotes I received elsewhere, some including the part. They offered a 20% discount, reducing the labor to $560, but only if I enrolled in a $15- per month subscription with a seven month minimum commitment. That adds $105, making the real cost $665 only $35 less than the original quote. If the $98 diagnostic fee is added, the total becomes $763. Management later offered a 5% veteran discount, reducing the labor to $665, but again tried adding the $98 inspection fee, bringing the total to the same $763. I had only waited until the next day because they told me management would contact me to discuss the price and discounts. The entire experience felt structured to corner customers during an urgent situation: accept an unusually high repair price, enroll in a subscription for a largely illusory discount, or decline the work and lose the $98 diagnostic fee. The confusing pricing, changing terms, delays, and pressure driven sales tactics felt exploitative and completely disconnected from customer service. I ultimately found other qualified companies offering much more reasonable pricing. read more

Coo Air Solutions technician, Daniel was efficient and thorough in checking our AC system. He explained several options regarding repairs which will be determined shortly. Would highly recommend. read more

Last week I had a problem with my thermostat and called Cool Air. I spoke to Hayley, who was able to get my requested technician, Sylvestre, to come out and take a look on that same day. Sylvestre arrived, reset the system and all was good. I can't thank Hayley enough for getting me service that day, which was before a holiday weekend and 100 degrees. She went above and beyond. Sylvestre is amazing as well, stopping by the house on his way back from San Diego. Great customer service by both. Thanks a million! read more

For customers looking to use this company for a new system I would look elsewhere. I had a new system installed by Cool Air Solutions less than three years ago. Since then, I have had nothing but trouble. My AC system recently failed due to a refrigerant leak coming from a poorly brazed copper joint behind the AC unit outside. This failure was due to poor workmanship during the installation. The quality of work performed by this company is just not very good. See photographs of their poor workmanship. The most recent problem was right before the last heatwave. I turned on the system however it would no longer cool the house. I contacted Cool Air Solutions for a service call. Their tech came out and suggested a leak test on the system due to low refrigerant. This required adding dye to the system and recharging it with new refrigerant to get the system to cool again. I paid the service fee which was $845 for 4 pounds of refrigerant and the labor for the recharge. I was told leaks do happen and he suspected it could be anywhere in the system including from the new equipment itself. After a few days, I discovered the leak was not coming from the equipment but instead it was a brazed copper joint on the larger vapor refrigerant line behind the unit. The leak was very obvious as there was a large amount oily residue behind the unit and the soil around it. Cool Air Solutions acknowledged the poor workmanship and returned to fix the leak. When asked about reimbursement for the initial service call to recharge the system, they cited because I was not enrolled in their maintenance plan and was out of warranty, I would not be reimbursed. I have a hard time accepting this argument. Again, this leak should have never happened if their installers took their time and did the job correctly during the initial installation. A few other issues were also discovered over this period. These included them damaging a wire in the wall which almost caused a fire behind the new fuse disconnect box they installed. This caused them to replace the breaker in my service panel to a lower amperage and they simply left the box with the burn markings on the wall and just backed out the screw. Also, two of the manual dampers in the air ducts were also installed backwards. When switched to open they are actually closed. Also during brazing of the copper refrigerant lines, they did not protect the plastic platform causing it to melt and it left some indentations. Again, this to me is simply poor workmanship where they install these systems as fast as they can and go on to the next one. This is unacceptable as these systems are very expensive and future customers should be aware. read more

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We used Cool Air Solutions to install 2 new Carrier furnaces and 2 Carrier air conditioning units (which we never had). Rafael and Mike did an excellent job. They were very professional, courteous, on time and really cleaned up when they were done. We are very cool and happy. read more

I've owned my current home since it was built in 2020 and have been a member of Cool Air Solutions routine maintenance program for nearly a decade, partnering with them across multiple properties over the years. Because of that long-standing relationship, this experience has been especially disappointing. My recent experience has been deeply frustrating and is ongoing despite my various attempts at resolution. Communication from Selina and Jorge has been inconsistent and slow, with follow-ups requiring repeated outreach on my end. As of this review, I am still awaiting return correspondence that was requested more than 72 hours ago. More concerning is the lack of accountability. Responsibility for ongoing HVAC issues has been repeatedly shifted to the builder or manufacturer, despite prior diagnoses acknowledging a known defective component that is still awaiting manufacturer revision and replacement. To add to that, I was charged a trip fee for a part that was installed less than one year ago and should fall under warranty per the company's own contractual agreement! Rather than proactively addressing this, I've had to request invoice reviews and clarifications after receiving multiple, conflicting bills. At this point, the issue is no longer just the HVAC system. It's the process. Clear answers are avoided, documentation is incomplete unless specifically requested, and the burden is placed on the homeowner to chase resolution. I expect transparency, clear communication, and accountability from a licensed HVAC company, especially one servicing long-term customers. Unfortunately, that has not been my experience here. I hope management takes this feedback seriously and improves both internal communication and customer service practices. read more

Our technician Tony ("Silver Fox") was polite, knowledgeable and informed us with what needed to be done to our AC unit. With us being on a fixed income . . . he laid out all the options for needed repairs. He walked us through every step and made us feel so comfortable, so much so . . . we even signed up for the membership. We can't wait to see him again in six months Happy Customers Lydia and Renee read more

Geovani did and awesome job to keep our HVAC at the top of its functioning. We're so happy to be in the Cool AIR Club with its very qualified techs. read more

Unfortunately this company quoted us for work that was already done. We were on their year membership plan and paid to have a medical grade filter installed to help with our air quality, when that was installed they also installed a thermostat. The problem was this thermostat did not work with the air purifier. This (Google Nest) thermostat did not run a "circulation fan" setting. Only included a manual option so the tech should have known that the $600 air purifier was not going to work with the new thermostat they installed. The cost for installation of the Nest thermostat was 3x's the cost of the thermostat at Lowe's. We understand the charge for labor but 1 hour tops and no discount with a yearly membership did not feel worth the install. We understand people make mistakes but this thermostat was an item that they mentioned we should switch to and had it already in the truck ready to go so we felt they should have known this would defeat the purpose of the new air filter. The techs are all really nice guys, the office staff has always been professional but I feel being quoted for work that was already done and given the excuse "we quoted you for a job that costs around the same amount because that's how we have to invoice it" sounds like we were being scammed. We ended up canceling our membership, and went with a different company who has been transparent and totally honest. read more

Bottom line - better in the past but quality, service, and dependability have slipped. Feel like majority of technicians and staff and trying to sell something and make "quota". Back when Jay was still a technician, he seemed honest, reasonably priced, and trustworthy. Over our last few service calls, it just feels impersonal with upcharge after upcharge. I can't trust what they say any more so will not be using again unfortunately. read more

Cool Air Solutions is the best out there! Our A/C unit went out during the hottest part of the summer. After a week-long battle with our home warranty company, we decided to give Cool Air Solutions a call. Adam came to our home within 90 min, provided a well-detailed explanation of our problem, A/C unit solutions that fit our budget, and even scheduled service technicians to come out less than 24 hours later ON A SATURDAY to replace our A/C unit. Adam was fast, professional, and someone I would highly recommend to anyone in the Inland Empire who needs A/C and other HVAC services. read more

Cool Air Solutions - Heating & Air Conditioning/HVAC Near Me - Murrieta, California

They came out to service my tankless water heater and Courtney was able to schedule in a timely manner. Alejandro was prompt and very professional when doing the service. He explained the steps and process throughly. Alejandro even explained the process of how the water heater works. I definitely would use them again. Courtney also follow up after my appointment and that is great customer service! read more

Daniel & Giovanni from Cool Air Solutions were here to service our HVAC system & we're very knowledgeable , thorough, and professional throughout the process . We have been so pleased with everyone that we have interacted with at Cool Air Solutions and highly recommend them ! read more

Timothy (Tim) was our Maintenance service -tech today 5 stars!! He ,courteous , professional and knowledgeable. He was scheduled to service the furnace. After, he completed the tuneup- He also inquired about AC issues ,if any. He fixed a problem that , we have dealt with ever since the system was installed 9yrs ago. The bedroom over the garage is always warm . We paid for addition accessories to correct the problem. He corrected the installation issue. We can actually feel the air blowing out of the vent . He will be our maintenance service tech!! read more

From the first call to the tech resolving our problem the team was fantastic. Vanessa answered a ton of my questions after hours, she was professional and knowledgeable. She tentatively scheduled the tech visit for the following day. She confirmed the visit and ensured the parts were on the truck. Mario, the tech was outstanding and if it wasn't for me interrupting he could have been done in less than an hour. I went with Cool Air Solutions because the last HVAC company I worked with could not answer basic system questions. read more

Fernando was excellent, he was very well mannered. Cleaned the interior of furnace and the enclosure so well, as well as checking the duct work. Very knowledgeable - new answers for all questions! Thank you for excellent service. read more

Christian Maxwell went above and beyond for the service performed. Can't believe the quality that was displayed in the home . Truly an honest performance super rare these days. Thanks again Christian and Cool Air Solutions!!! read more

Cool Air Solutions - Heating & Air Conditioning/HVAC Near Me - Murrieta, California

THANK YOU COOL AIR SOLUTIONS!! Shout out to Fernando, you are the best!! Everything from booking the appointment, to the quote and the completed work has been fantastic. They went above and beyond with explaining the issue with our AC and were able to fix the issue today. Thank you so much for everything you've done! read more

Our home air conditioner went out 5pm on a Sunday 8/17. My wife and I we're like great we're screwed its going be over 100 degrees all week good luck trying to find someone at this time on a Sunday....Well we were fortunate enough to stumble across Cool Air Solutions We called about 6pm and low and behold the gal (forgot her name) answered the call and was friendly and genuinely concerned about us. She set up an appointment next day 8/18 for 3pm which we accepted. On 8/18 we were sweating bullets in the house and dying without the A/C around 2pm we got notified that Issac will be coming to service us and he can arrive earlier than the original time because he was available. We said absolutely send him over. We got an email with a picture of Issac and a little bio about him so we knew who we were expecting which was nice. We were a little reluctant at first because Issac looked so young and only had two year experience. However, we were totally blown away with Issac. Issac was professional, knowledgeable, and so friendly we actually enjoyed having him so much we wanted him to stay over for dinner. About 30 minutes into the job Issac announced his supervisor would be stopping by to check on things and make sure all was good. Issac supervisor Jorge stopped over about 15 minutes later and was also friendly, respectful, and professional. It was awesome having both guys over because my system needed some work and both of them got to work immediately diagnosing the problem and explaining in great detail with pictures what issues we were having. We went over prices which was we felt were fair and also they offer a a monthly club membership for $14.95 to discount the overall cost of repair and service the system when needed at future discount prices! Nice! We signed up for it. Issac and Jorge got to work and was able to fix our A/C in about 2 hours these guys saved our lives. Thank you so much cool air solutions and Issac/Jorge these two guys are gem. We look forward to having them come again in the future. All the best the Walker family. read more

Tried to charge me $563 to replace a capacitor off the truck that retails for $80, and that's the Cadillac option, a mid-price is $25-$30. Not even my mechanic charges me $400 an hour in labor (this is probably a 20 minute job) Their membership is a good deal for bi-annual cleaning / diagnostics, but shop around or DIY for parts and labor read more

Christian Maxwell was amazing came out to install my garage disposal. Can't believe how great of a job he did. Quick and efficient.

We have been customers of Cool Air Solutions for many years and have always been very satisfied with their service and employees. We had to replace our 18 year old HVAC system. Matthew Phelps met with us and helped us pick the best option for our home. He was very pleasant and helpful, finding all of the discounts he could to bring our costs down. Three days later Patrick and Andres from the installation team showed up right on time. We couldn't have asked for two more respectful, pleasant and hard working young men. They didn't stop from the minute they arrived and completed the job in 7 hours. They even vacuumed any debris before they left. We highly recommend Cool Air Solutions for any heating, cooling or plumbing needs you may have. read more

I've been a subscriber to Cool Air Solutions' routine maintenance service for six years and am extremely satisfied with every aspect of their service. The program has proven to be a very affordable and professional choice. The team, from the office staff to the field technicians, is consistently outstanding. Today, I especially want to commend Daniel, the field technician who performed my semi-annual service visit. I was truly impressed by him. He was highly skilled, personable, and demonstrated excellent social skills. His friendliness and customer service were exemplary, making him a great ambassador for a company I enjoy working with. Cool Air Solutions should be proud to have such a professional on their team. I consider Daniel a 5-star professional employee+++! read more

The technician (Isaiah) showed up on time, clean, smiling and a pleasure to work with. It seemed as if was very thorough, and explained everything I needed to know, to assess my job. Thank you read more

Since I'm a member, they prioritize appointments and we were scheduled right away. They came out and fixed our AC at a competitive cost. They also gave us an overview of any necessary preventative repairs. read more

We have been customers of Cool Air Solutions for 15+ years and have our systems serviced by them twice a year to ensure they're in the best working order. However, after years of use it was time to replace both our heater and A/C. Cool Air offered us a deal that we just couldn't refuse, knowing replacing them would give us many more years of comfort when needed in both the HOT summer months, as well as the cooler winter ones. The Cool Air installers, Patrick and Alex, showed up on time, introduced themselves, answered any questions we had about their install, worked efficiently to ensure both systems were installed and working properly, then explained everything to us. We couldn't be happier and appreciate that we will continue to have a great working relationship with this company for many more years. read more

Great service techs for our A/C and hot water preventative maintenance. I highly recommend Cool Air Solutions. I look forward to seasonal check up of our boiler. read more

I just had Cool Air Solutions come to the house and I would high recommend this company for AC/ Heater maintenance. The technician that came, Isaiah Ochoa, was very knowledgeable, smart and honest with me. He was extremely kind and a pleasure to deal with. These days, it's hard to find companies that are direct and give you all the information you need to make a informed decision (most companies just want to do little for a lot of money). What a refreshing change. Thank-you cool air! read more

Used this Company about a month ago to replace my Central air unit for my rental , spent 15k. A few days ago I called them to diagnose an issue for my other rental property, they came out but I was not able to answer the phone in time to give authorization for the repair due to a family emergency, so they charged me nearly $100 for the service call. The next day I called them and scheduled the repair that following day, only to find out they charged me for the repair and for the service call, most companies will deduct the cost of the service call and apply it to the repair cost, but not these folks. I called and explained myself to a guy named "George" but he did not care about my emergency and would not "waive" or even credit the service call towards the repair bill, he told me it was "unfair" to other customers and there was nothing he could do. I ended up canceling my appt and told "George" I would never do business with this shoddy company again. He didnt care. read more

I used Cool Air Solutions, which was recommended by my son, for a check-up on the AC system in my home. The work was completed by the technician Drew, which included reasonable recommendations for work to keep the system working properly. I had Cool Air Solutions complete the recommended work, again by technician Drew. He was professional, explained his work, provided photographic evidence of the work, and answered all my questions. But most importantly, he got along with and was not intimidated by my large German Shepard dog. Many service professional have difficulty with her, but Drew was able to be friendly with her and get the work done. Office staff was friendly and professional, notifying of all work and appointments. I would recommend them for any AC work. read more

Drew was very pleasant & explained everything well. Neat and clean. Like Drew to be my regular maintains guy from now on. Thanks Drew! read more

horrible customer service. spent 33,000.00 for a Lennox HVAC system. This company NEVER gave me info on rebates. now this fancy thermostat with HRV is malfunctioning and they cannot send someone out for over a week!!! Fair warning. they talk a good game but they do not follow through with good equipment or good follow up. but they will tell you how good it is! and I believe Lennox is a very poor system. read more

Great Service!!! Quick response, efficient, knowledgeable and sophisticated. With golden locks

My Technician Timothy Hall was great very thorough, knowledgeable and professional he took the time to explain everything to me so that I understood. read more