Well this is an initial review and I will update once they are able to complete the job.... Let me start off by saying that I went with this company because of the good reviews. But now I will add my own. They came to the house and gave me an estimate for a new mini split because they suggested that it would be better to purchase a new one than to figure out what was going on with my current one. Which I kind of expected because I feel the first one was a dud and the install was worse(not by this company). So I went ahead and purchased a new one from this company and agreed on an install date. Install date came and the crew of 2 arrived on time and started. About 7 hours later, they go to plug in the new unit and all my lights go out and something else in the new unit blows. Well the guys figure out they have the wrong type of mini split. My fuse box for the units is a 220 and they bring a 110 unit. The tech admitted his mistake and apologized for not being thorough in making sure they had the right voltage or whatever and even though I was upset I also understand that mistakes happen. So! They leave and at this point still no AC. At this point I have already given a $900 deposit and the unit is now installed. That was on a Thursday. They couldn't come out Friday and don't do weekends so now it's Monday morning and a new tech comes out. Well about an hour and half into him being there I get a call from him stating he was given an incorrect part. After all the hiccups I now have a great new mini split. I would also like to add that the very next day my dog decided that the AC remote was his new chew toy....ugh!! I contacted On Time and told them what happened and they did not hesitate to help me get a new one. If I could make this 6 stars I would. read more

I am a new home owner and know nothing about HVAC repairs. I was so fortunate to find On Time Home Services. Not only are they on time, they are "spot on" in diagnosis and repair. Gus, my service technician, even went the extra mile for me in contacting the Gas company to discuss a gas flow problem. I will not hesitate to use this service in the future. Peggy read more

Showed up on time. Able to come out and take care of the problem within 24 hours. Gus was beyond knowledgeable, explained everything to me, and was very courteous. Only company I will ever use. Highly recommended read more

On Time Home Services came the very next day. They called to verify their time of arrival, and Ricky did a fantastic job. Above and beyond what I expected. We are now on a maintenance plan I don't have to think about. They will call to remind me it's time for a check up. Finally a sticker that says On Time Home Services was placed near the unit. I like that. It's like their stamp. It's their work and Ricky said if their are any problems they will come out without a service charge because I have a maintenance plan. Good deal. Before leaving, Ricky said I was now part of the family. That is awesome. read more

The service was great I made an appointment on Friday and they were here on Saturday morning I was amazed at how helpful and Thorough Gus Robles my technician was I will continue to use this company and refer them to anyone who needs service read more

On Time Home Services is a "class act" providing incredible professional personalized customer service and thorough installation. From the moment I made the call to the moment I finished my installation, I felt like I was their only client. On Time is well staffed and does what they say they are going to do which is unusual in an industry where customer service and follow through is rare. My system is outstanding and I will definitely be calling them for my next project and referring them when I have the opportunity! Thanks On Time! read more

I called the business this morning the office manager answer the phone very rude he asked me did I meet work on the condenser I explained to her know the system on the inside was making a thumping sound when it goes off she tells me all that the heater I know the difference between a heater in the air conditioner who uses a heater in a hundred degree Heat I called back to get the address another lady I was explaining what was going on very rudely start over talking me you have to let the customer tell you what they're calling first before you start making excuses for people what other people say very poor customer service on both ladies part the lady tell me that you service my house before this is the very first time I ever called this company and will be my last for the lady to be an office manager she needs to be retrained to listen to customers I will not be using this service now or never recommend calling another company to anyone this is ridiculous I rather go to a company that actually listens to the customer when they call in first service read more

Here's another great one! http://www.yelp.com/biz/on-time-home-services-temecula?hrid=Ansi0ThPsjy9rBMkOXKPnQ

Hernan service was great and he was on time. He checked everything. I will definitely call them again.

I always feel comfortable and happy with Ricky M. He's always on time, friendly, hard working, and an expert in his field. I've had him out to my house several times and he is quick and thorough. Today he went out of his way to change a lightbulb that was high up. He is always considerate and a gentleman. After going up in my attic to check on my furnace, he cleans up after himself, shows me what has been done, and shows me that it is working well. I have never had a problem with Ricky or On Time Home Services. The houses in my neighborhood all have a/c and heating problems and I had many as well. After On Time Home Services, I never had a problem. They take care of me with amazing, kind experts like Ricky. Ask for Ricky, he will not disappoint. read more

This team at OnTime is fantastic. Always OnTime and they do what they say and they deliver a quality product and end result. We are more than happy to have chose them for our new Heater and Air Conditioner. They even went above and beyond and cleaned my ductwork. Thank you Mike, Brian and Peggy. You are all amazing. read more

We had a crack in our furnace and we started shopping for a reputable company to have it fixed. Came across On Time on Yelp. They sent out Gus for no cost bid on a new furnace. He was very honest and informative. We immediately liked him. We received 4 total bids prior to Gus and after meeting with Gus we signed on the spot to have our furnace and ducts redone. The asbestos abatement company had given us a higher quote than what is normal due to the fact that we have 2 separate attics and the owner Mike ate the cost of the difference since they had given us a different quote when we signed the contract. Mike's workers are very thorough and quick. They left the house clean. Price is very reasonable for everything they had done!!! Also FYI, the company offers a same as cash loan 0% for 12 months!!! I think we found the company we would be working with for any services our house needs. Thanks Gus and Mike! read more

Just got serviced by On Time Home Services. Terrific experience. Steven, the technician, found that the builder did not install drainage for the water in the drain pan so it has been just collecting with no where to go. This could have been a big problem if we did not know about it. Now we can get it fixed. Thank you! read more

I was very impressed with On Time Home Services. I called during a heat spell, when they were very busy with malfunctioning air conditioners. However, they came out the same day I called, at the time that was convenient for me. I felt he was honest with me, and did not attempt to up-sell. He was generous with his time and with explaining his recommendations. I will definitely use On Time Home Services next time I need a heating or air conditioning repair. read more

The service is good and the tech"s they send out are very friendly. This is the second time we used them but neither time were they on time. Today was was given a window of 1-5 he got here at 8:30 . But I do have A/c read more

Caution to consumers. While covertly trying to price out a new AC unit for a unit still working, I was told I'm not a "decision maker" and instead quoted $460 to repair a compressor that coincidentally went out as the technician was assessing. Called JB3 Heating & AC who simply reconnected compressor. read more

Fantastic company! Excellent customer service and high quality work every time. Caesar has been our technician for a while now and he's always super friendly, knowledgeable and trustworthy. Highly recommended!! read more

Gus visited. Knowledgeable and efficient. He takes pride in his work and defines customer service well. He explained my situation thoroughly and gave a concise and complete evaluation and recommendation. Good job, Gus! You are a benefit to your company, and to our occupation. (I am in the customer service realm in another industry). read more

Neither satisfied or dissatisfied with them. But did seem to be geared more toward selling me something I didn't need, rather than actually fixing my problems with both heater and a/c unit. read more

My furnace wasn't working and I called OnTime. they had a tech come out immediately and do a diagnostic test on it. He figured out the problem and ordered the parts and had it fixed the next day. They honored the $100 coupon and applied my diagnostic fee towards my bill. I also got an additional 15% off for signing up for their maintenance plan. Altogether I saved over $400. The Tech "Gus" was extremely friendly and straight forward with the prices. I knew exactly what was going on from start to finish. I would definitely recommend this service. read more

Called on Thursday of a long weekend when the AC went out. Had it fixed by Friday at 520 pm! Made my 4th of July weekend.

Gus came to our home to provide a service to our hvac unit. He was so honest and didn't try to sell me on anything I didn't need. That is something you don't see often nowadays. He was on time and completed the work in a very timely manner while remaining professional the whole time he was at our home. read more

I just purchased a whole house fan in my home through On Time Home Services, and I am so happy with the results and service. I have a flat roof with no access to my attic; my upstairs was stuffy and hot and I had to have the air conditioner on night and day even when it was cool in the evenings. I wanted an alternative to keeping the air conditioner on. On time Home Services was the only company that knew how to do it. I must have called seven companies to give me an estimate for a whole house fan, and each company either wanted to sell me something else or said that it was impossible because they couldn't have access to the attic. The first day I got the fan, we opened all the windows, and it cooled my stuffy upstairs substantially, better than our air conditioner would. My upstairs was breezy, cool, and super comfortable. It was no longer stuffy and uncomfortable. On the first night, I left the upstairs windows open, and the temperature got to 67 degrees upstairs due to the cool evening breeze. When I woke up in the morning, my downstairs was 73 degrees. The fan is a bit loud, but totally worth it for me. If you want to save energy and not run your air conditioner all the time, and you live in an area that has cool evenings, but your home is stuffy even when the windows are open, the whole house fan is the best product. It will cool your house down better than an air conditioner. Mike the owner came to my home to give me the estimate, and explained how he was going to do it. He answered all of my questions. Peggy in the office is super professional and gets things done as soon as possible. Super kind people, they don't try to sell you things that you don't ask for. Installers were great, and installed it in about 6 hours. I am so happy that I have this product in my home. Don't waste your time calling other companies that you find in the newspapers or home magazines. Call On Time Home Services, you won't regret it. read more

Service was better than promised when I contacted On Time Home Services from an ad. Gus arrived with a friendly smile during the designated time frame, communicated with us during his diagnostics & repairs. Would definitely recommend this company & Gus! Very professional and efficient. Much appreciated. read more

I received service from Caesar yesterday, he was very helpful, and really made me feel like i was getting my moneys-worth with how knowledgable he was. Very high quality, thanks a bunch! read more

Our technician Gus serviced our A/C yesterday. He was very prompt and did an excellent job. He is very friendly. This was our annual routine service. read more

Wonderful service for our heater and AC in Murrieta,good service, good price, no issues with installation, showed up as promised, Randy and Gus are exceptional, both are very helpful, knowledgable, and professional. read more

ZERO STARS!!! Worst service I have ever experienced. You would be better off trying to get free registration from the DMV, than working with these people. From the very beginning TY didn't seem like he was interested in my concerns. I informed him that I had a leak and probably a clocked drain pipe. He didn't even open the condenser panel to see if the pan was filled (I know this because it was still sealed with silicone top to bottom). He then told me that rats had eaten through my ducting and it needed to be replaced, I had a refrigerant leak and wouldn't be able to pump cold air, and my coil was almost rusted beyond use and he said I had a crack in my condenser pan. Again how you know these things without even opening the panel is beyond me. He was "super generous" about giving me a "discount" and quoting me $3000 for a new condenser coil and ducting....which I doubt he even looked at. I had another repair company come out and fixed the problem in less than an hour for $200. We drained the clog. There was no sign of the coil being "too rusty to function" and no sign of a refrigerant leak, and no sign of rats chewing up my ducting. I don't appreciate you coming to my home not barely even looking at my system and then telling me that I need to replace the whole thing because "no one would be willing to patch it up and crawl under your house". You left my A/C running with the filters off...on the floor...and didn't even tell me, just "how do you want to finance your $3000 payment. Your company is a joke and I hope your ashamed of yourselves. read more

Our ac went out this summer 6 days before we were moving so I was in the middle of packing and they saved me! The tech who came out was so Efficient and knowledgeable and professional! I so appreciate that! Thanks on time! Affordable family company's are who I want to support! read more

They installed my system and have taken care of annual checkups for 2 years now. Great service people and good work.

Gus! Gus! Gus! No one else will get my business from here on out with this company. Last year, I spent over 5k on a new unit for half of my home and then SUPPOSED to have been a NEW battery pack on the secondary half of the system. Welp, here we go this week, my tenants notified that the second half of the home (upstairs) where the battery pack was supposed to have been installed was not working. Fast-forward, I get in touch with the repairman and company, at which time it was learned that last year the former repairman did not actually complete the entirety of my repair job. This was news to me-- as; I spent over 5k about 10 months ago. With all of that; after researching and getting the entirety of the matter rectified because Gus was honest, reliable and dependable-- as he shared that the replacement battery pack had not been done. The repair cost quoted about 5 hours ago was far less than what it turned out-- ALL because Gus believed that I was knowledgeable, I knew what I was talking about, and he put in the work to investigate the matter.. A+++++ service! read more

My ac unit stop working so I call on time and Caesar came out he was professional helpful and nice he diagnose the problem he fix it and got ac working ready for the summer!! read more

We came back from a trip to find we had no heat and it's been in the 40's and 50's here in So Cal. BRRRR. Since we just remodeled our home 1.5 years ago, we could not believe there was something wrong with the system. On Time told us someone could not be there for 2 days! We had an electrician come instead who told us the HVAC system was working fine the problem was the thermostat! When our appointment time came, Gus from ON Time was outstanding. He said they had been having problems with that brand and model. An additional challenge for replacement was we had a very narrow spot for him to put in a new thermostat. This limited our options considerably. After consulting with HQ, he did not have the one they recommended with him. He told us he would not leave us in the cold. He went off get to get the part from a nearby distributor, install it, and stayed with us until everything was up and running -- including helping my husband set up the phone app to run it remotely. He also talked to his management to give us a credit for the one that failed after only 1.5 years. We were very satisfied and felt Gus really went above and beyond for us. read more

I was completely disappointed by our experience with On Time Home Services. The technician who came to the house, Marcos, was a very nice guy and did his best to troubleshoot the heating problem. He's new with the company and after correctly diagnosing the problem, decided to call a supervisor for some extra help and guidance. That's where the trouble began. The supervisor, came in and informed my dad that he needed a new motor for his heater. Okay, fine. Because my parents are "members," they were offered a special price of $711 for a motor installed. But wait, instead of spending that much on a motor, your system is old and will probably break down so how about $4109 for a new one? Oh, and wait, my boss can get you a discount if you buy an older model from 2016, how about that? (Calls boss.....) The boss says he can give $500 off a heater and $1500 off if they get a whole new system for just $13K! Oh and wait, don't bother checking out other companies because I would never say anything bad about another company but this is what they do: they quote you a price and then gouge you on incidental charges but I won't tell you other companies are bad.....! My dad said he would like to shop around and then the supervisor asks my dad how many companies he would be shopping so he knows how much time to give him. He was very confrontational at this point. My dad said he would at least call Costco and this guy tells my dad that Costco is ridiculously expensive and tacks on an extra 15%. He then tells us all about the great Yelp reviews from On Time Home Services and then says if it were him, he would get at least 3-5 estimates from other companies. He also tells us it's too cold to go without heat and they should just get started. Again my dad says he'd like to get some other estimates. He then starts in about how they price match with an extra 10% back if we can find the same equipment with a better price so why not just get the job started and get money back after the fact. This was about as painful as sitting in a time share sales meeting! At this point, I asked him to please stop because my dad said very clearly that he wanted to shop around. Well you would seriously think we threw cold water in his face because he was instantly enraged, got up and stormed out of the house. Oh but wait, there's more! He comes back in and says it's $89! (They changed a fuse in the heater before diagnosing the bad motor.) My mom and dad bought into their maintenance program and were confused as to the policy. My mom asks, "why is it $89, why so much?" and he asks my mom, "how much do you think we should charge?" to which my mom says, "we don't pay because it's covered on our plan." Instead of politely explaining to them that this policy is for twice yearly maintenance and a discount on needed service and parts only, he rudely tells her they don't do work for free and it's $89 for the service call. (My parents misunderstood and believed the policy to be a warranty, not a maintenance policy.) I called Peggy in the office to ask her what the charge should be to change a fuse. She wouldn't tell me! She said she would talk to the technician and he could tell me the price. I offered to pass the phone to him and she said she would call him on his phone. So yes, she calls him, he steps outside and when he comes back in, the service call is now $159! Yeah, I don't think so! I called and spoke to Mike and let him know that my parents will pay the $89 and their company can write off the difference. There were six adults in the home at the time of this transaction and we were all appalled at the unprofessionalism of Daniel, the supervisor and Peggy, the office staff. read more

Customer Service were Awesome. I called to make an appt and sure enough I was in luck for a same day appt. Spring is up and the heat is bearable but a cool air would be awesome unless if you have a non-reliable AC unit. Caesar were cordial and approachable. With his expertise as an electrician, he was very knowledgeable with his line of work. He diagnosed what was wrong and had Peggy order the replacement parts through the warranty on the first day, they received the replacement part and Peggy scheduled me right away on the 2nd day, and Caesar installed it on the 3rd day. Now that's what you call impeccable and efficient customer service with on-point communication and outstanding team work;). They save me from the stresses in getting the unit fixed and I've gained more knowledge from Caesar through his explanation and professionalism. My kids can finally relax without breaking a sweat inside our house. Thank you Caesar and Peggy. Your team greatly deserves the 5 star rating;) read more

"I love the owners! They are genuine and truly care about their clients. Their honesty and respect is shown in the awesome work that their company does. " read more