1. On The Way Plumbing

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Tucson, AZ

On The Way Plumbing

4.8 (20 reviews)
Closed • 8:00 am - 5:00 pm

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Response quality

Excellent

Response time

20 minutes

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Recommended Reviews - On The Way Plumbing

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2 years ago

Quick response to a jammed disposal and slow-draining sink. Professional service. Highly recommend.

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2 years ago

Highly recommend Sergio with On The Way Plumbing. Excellent service. Quick service and fair pricing.

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5 years ago

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8 years ago

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10 years ago

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Sergio P.

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Sergio P.

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5 years ago

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5 years ago

Very professional, courteous, quality workmanship, fair and honest.

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9 years ago

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8 years ago

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10 years ago

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Sergio P.

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Review Highlights - On The Way Plumbing

“Sergio has put in 2 different water heaters for me, both times he was on time, did a great job, and for a good price.”

Mentioned in 16 reviews

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Al Coronado Plumbing - Every pipe, every fitting -- inspected and repaired right. No shortcuts, no callbacks.

Al Coronado Plumbing

(110 reviews)

A problem with the main water line service to my house was beginning to cause it to fail…read more Al Coronado sent Marty out first thing Tues. morning to diagnose the problem. He thoroughly inspected the entire service, found the issues and showed me/explained the problems and solution. That afternoon Bruce, the installaton plumberr, arrived with the parts and tools to make the repairs. Both Marty and Bruce were professional, efficient, business-like and helpful. This is the second time I've used Al Coronado Plumbing and I couldn't be more pleased and satisfied by the excellent response and first rate work both then and now.

We did business with Al Coronado Plumbing between 2021-2026. They charged us approx. $7,500 over…read moretime. They seem proud to be one of Tucson's most expensive plumbers--claiming their prices are worth the quality. Here's why we disagree: In Nov. 2024, their tech Kenny came to check a sluggish shower drain, but did not unscrew the drain cover to look inside. Instead, he sold us their $89 bio-enzyme powder. Numerous nightly treatments did not help. We later opened the drain ourselves and found a 3" thick, 12" long wad of hair and grime. We reported this to the company with images, supporting our concern that the drain was not adequately inspected or treated. In July 2026, Al Coronado charged us $3,715 to rebuild our main water service line and rear patio plumbing. They originally quoted $1,340, then owner Andrew Coronado called to warn us we needed backflow prevention and other services. Our experience is consistent with other reviews we've since read about this company making upsell recommendations. The written quote included a line item for "prep work area for home protection and cleanliness of install"--ironic, given what followed. Their website's Home and About pages also promise technicians "lay down drop cloths" and aren't "interested in upselling work you don't need." None of that matched what we experienced. Kenny failed to lay down a drop cloth to protect our new acacia wood walkway next to the main service line. He then shoveled a large pile of rocks, gravel and grit directly on top of our wood tiles, scratching the tiles badly, and causing the walkway to become off balance. We had to order new wood tiles and reinstall 10 square feet of our walkway. Kenny also shoveled rocks, gravel, and grit atop both in-ground irrigation shutoff boxes--one by our front courtyard walkway, the other on our rear patio. (Home security videos show he also set all his sharp tools and other materials directly onto our rear acacia wood deck, with no drop cloth.) Two weeks later, we discovered the irrigation running continuously 24/7. Our irrigation specialist found loose gravel and debris inside the shutoff valve, which caused the irrigation valve to jam open, preventing it from closing to shut off the timed irrigation schedules. We had to pay $75 for that call, in addition to a sharply inflated water bill from excessive usage. We provided Mr. Coronado with audio/video documentation from our exterior home surveillance cameras showing what Kenny did on-site, and video/audio footage of the irrigation specialist discovering the jammed irrigation valve and attributing the cause directly to the plumber's work as described. We also shared video documentation showing the walkway damage. He initially offered to reimburse us for the irrigation repair, 10 damaged tiles, and the elevated water bill--contingent upon seeing our water bills from the prior month and same time last year. But then he sent several emotionally charged text messages, asking to come to our home so he could have an in-person meeting with us and give us a gift. When we politely declined, he again insisted, despite our stated preferences. Providing documentation, we reminded him this was the 3rd time we observed issues with inadequate site protection and inspection. Mr. Coronado's messages read as if he blamed us for declining the meeting and gift. His tone also shifted from solicitous to curt and combative when we provided documentation of the drain incident as a reminder this wasn't just a 1-time lapse in service. He didn't address that issue but instead wrote that our report was "self-injurious" to him "from a psychological perspective." He also copied his email to 8 employees we'd never interacted with during our 5 years of loyalty to his company. To us, that's not transparency: it felt like triangulation intended to involve others in a dispute. Regardless, what happened, happened--more than once. Won't be surprised if he posts a carefully worded response, blaming us for all. Notably, he asked us for an accurate review. We stand by these well-documented facts.

Goettl Air Conditioning and Plumbing - Tucson - Goettl Air Conditioning and Plumbing

Goettl Air Conditioning and Plumbing - Tucson

(222 reviews)

I found out the the main water line had ruptured under my house. Called Goettl and they immediately…read moresent out Caelin to evaluate. He crawled through a very tight crawl space, found the broken pipe and explained that the pipe they used originally was sub standard material and there was a class action suit because of it. He explained that the entire house would need all water pipes replaced due to the sub standard pipes used on my house. I spoke with the office and they immediately set up time to do the replacement, how much it would be and that it would take about 2 days to complete. On time Julian and Jeff came out, did an entire house inspection, and got to work. They couldn't complete the entire house in one day, but since I have 2 bathrooms in my house, they completed all the house except the master bathroom, leaving us for the night with one working bathroom. Julian and Jeff came back early the next day to complete the job. This cheap piping was all through this house, but they replaced all the inside piping with proper copper everywhere, bathrooms, showers, tubs, kitchen, laundry, water heater... all copper, all professionally installed. Perfect! There is a reason everyone has heard of Goettl. Excellent response, immediate action, making sure the entire house was piped perfectly and correctly. And sweeping and cleaning up behind themselves.

Goettl provided estimate and got back to us quickly on Sunday to set up Monday appointment. The…read moretech came out and did a great job. It was a tight fit on the water heater replacement but it worked out fine.

On The Way Plumbing - plumbing - Updated October 2026

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