Turns out we had some ringneck snakes. I read reviews and this place delivered the goods!!!…read more Ryan was extremely knowledgeable and helpful, and gave us great service. I would recommend these guys to anyone!

It's been a month since a Tech has been out. Very nice, gentleman. But the service is not good. I…read morecan't believe I signed up for a contract thinking the company would give me peace of mind! I'm so disappointed. Mice are still in my home. Not one has been caught with all the traps he put down. These are the things I did myself before I called All start pest. & I caught a few, but whatever technique the tech is using is NOT WORKING. I've asked to patch up holes outside the house. ​

High quality service. This was my second time using Rosenbloom for a mouse problem. I went 5 yrs…read morerodent free and then spotted one. I knew exactly who to call. I live in a building which can be notoriously difficult to keep problems at bay but I appreciate that they go the extra mile! Professional and courteous as well. With that said, I hope to never have to call them again!

John needs customer service training, advised i'd receive report by end of day service provided…read more(Monday)but instead its "possibly"next day.The manager needs to sign off on the report and was asked what do you want me to do? Imagine my response "provide the report i payed for"..Advised may have report by end of day Tuesday or Wednesday need manager sign off. If you're on a deadline not the place to go!! while writing this review 25mins after hanging up i just received a call back stating they have been trying to send it the past two days but had the wrong email, report looks as if it wasw quickly done and not thorough. I say this because there is a box to check if notice any signs of treatment or previous treatment which was check no as in no signs but there was literally treatment left in the basement in plain view. The report looked more like billing than servicing (do with this information what you want),,,,,,,(aht aht) to that calculated response below... I was contacted by owner who attempted to offer free service to correct initial service personally himself, I am not a pay you and HOPE you do your job customer, I expect what I payed for and if it wasn't done right the first time , I don't expect it to be done correctly the second time. I was fine with just feeling swindled considering the money ain't the issue it's the service provided but then SHALOM insisted to offer to refund but it was a contingency of removing my review which may explain the lack of many bad reviews. When advised I'd take the refund but my review is my experience , I will not remove it . He haggled for almost 10minute to either provide service (which I stated I clearly did not want) or refund . I prefer refund. When Shalom realized the review would not be removed , I asked about the refund prior to disconnecting and he just went quiet . This reinforces the stance that this is a billing business and not for servicing .( I do have time to continue to add as well Shalom) check out the latest reviews after this one which all came through in the last 24hrs to offset this bad review , that would be accusation (consumers can look for themselves) what i posted above is facts. & yes if you haven't realized we are going back & fourth under this review. For me I will ensure to get my message and point across as accurately as possible!! I'm not here to take food out mouths but you will not poop on my floor and blame the dog(.)

We had rodents getting into our garage and house. Compared to other pest control companies, Brody…read moreBrothers identified at least six additional openings. They're significantly more thorough and detailed. Tim was super knowledgeable--great at explaining, identifying the holes & setting up traps. Fast forward a couple of months, there's much less activity, but we were still finding droppings. They finally called in an expert named Willian & he was just spectacular. He's hardworking, detail-oriented & not afraid to get his hands dirty. Compared to the other workers, he found at least 12 additional openings in the most unexpected areas. He even crawled into the space underneath my deck to fix the holes! I'm not sure if Brody Brothers reads Yelp reviews, but if you do, please do whatever it takes to retain Willian. The guy's a superstar!

Brody Services failed to deliver the solution I contracted them for, misrepresented their methods,…read moreand ultimately banned me as a customer for canceling a contract that they themselves assured me I could end if the problem persisted. Because of our home's location, field mice are expected, but they began entering our home in significant numbers. We used traps and disposed of them ourselves but wanted a professional solution. Before signing a one-year contract with Brody, I explicitly asked whether I could cancel within the first year if the issue continued. Their answer was "yes". After signing, the representative told me that "mice communicate with each other," implying they learn trap locations and warn others. My husband, who grew up in the country, immediately dismissed this as nonsense. I told her I did not sign a one-year contract to be told the only solution was moving traps around. Their first service confirmed my concern: they simply took my traps, moved them around, and placed a few of their own--sometimes directly next to mine. They did not treat the issue, did not seal entry points, and did not provide any professional intervention beyond what we were already doing ourselves. Meanwhile, mice continued entering under the garage door, which Brody claimed they would a replace a liner that should resolve it. Later, they said the part was on backorder. It never arrived. They should have disclosed upfront that: * They planned to rely on trap moving rather than actual treatment. * The garage door guard was unavailable. * They could not realistically prevent mice from entering given our location. * A one-year contract would not add value. Instead, I was misled into a contract that provided no meaningful service. I canceled because they were dishonest, ineffective, and did nothing beyond what we were already doing. Canceling was not an attempt to cause trouble, it was a response to poor service and there was no intent of a bad review as I believe businesses make errors however... Fast forward to today: we have an annual ant issue and wanted a one-time treatment. This is a bit different than a mouse concern and more likely to have an effective solution. I called Brody for a quote (along with a few other pest control businesses), explained that the mouse service had not worked out, and after being placed on hold was told I am banned from receiving Brody services because I canceled a contract early--despite being told I could. I never spoke badly about Brody and even sent them a customer who I will now be sharing this experience with. This is unprofessional, retaliatory, and a clear warning to others to not sign a contract with Brody unless you receive a written guarantee that their services will fully resolve your issue and that you will not be banned if you have sufficient reason to cancel. I was kind, understanding and I also failed to mention, they had a billing concern too, so they had to apply the overcharge to a future visit, but what if I had not caught that overcharge? I was not going to give this review until the representative on the phone told me good luck in the future in a condescending tone when all I asked was for her to pass along my feedback. So this should better get their attention. They were dishonest, ineffective, and punitive when held accountable. I'm no longer able to support this business.

I'm not a big reviewer, but must spread the love with others! I was referred to Bay City from…read moreanother contractor friend. From the initial contact with Nick, (Owner) to setting up the appointment with Kim ( I believe)and Tim the master expert has been truly a wonderful experience. When Tim arrived, he introduced himself pleasantly- asked me to confirm my concerns and went right to work; without rushing me or the job. He meticulously looked around every inch of my house, while educating me about pest control. Not only did he do that, he also caulked around my AC unit as a precautionary measure. Tim also advised if I should have any problems, not to hesitate to give them a call. This company has integrity. They went above and beyond my expectations. The added bonus, its family owned with many decades of service; and the price was well below my budget. Thank you Bay City Pest! Your company has proving from this first service that I will call you for all of my future needs. Be Blessed!

What a great experience with this company. From the first phone call until the job was done was top…read morenotch! They were prompt, professional, very personable, knowledgeable and reasonably priced. I highly recommend this local, family owned business!

Queen B Pest Control is wonderful. They are customer-service focused, friendly, trust-worthy, and…read morereally take the time to explain everything they do. We've have a residential contract with them for a year, and I've never been disappointed in their services. They treat our town-house for mice, mainly, but with the contract, I can call them anytime for other issues. Yudy helped eliminate a yellow jacket nest in our front yard, and I am so grateful for that! They really are the best and they WON'T scam you!

I called Queen B because of a swarm of yellow jacket bees coming in from a nest in the ceiling of…read moreone my bedrooms. They quickly responded and fit me in for same day service! They could not have given me any better service, and, were extremely reasonable. The, definitely, are customer-service oriented. I highly recommend them!,

Always on time and very professional…read more Great work on communication and setting up scheduling.

I hired them because of their great reviews and the lady I talked to over the phone said the…read moretechnician would tell us where to seal up holes, but the guy did not do that at all. He just casually looked around and said he didn't see any entry point, and he didn't even bother or do this until my husband asked him to during the second service because he didn't do it the first time around. After 3 treatments, we still have a mice issue and it was seriously affecting my mental health. We decided to go with another company and they were able to find an entry point during their first service. Don't waste your money and go with another company even if it is more expensive. I went with this company because I was being cheap. Never again will I do that again for a pest exterminator.

Was very impressed with the service, communication and Price. Jamar was extremely knowledgeable and…read morecommunicative and helping me with my pest problem. I would highly recommend them for any pest control issues or concerns you may have. I will be a permanent customer moving forward.

Arthur was awesome! He was friendly, fast, and efficient. 24 hours later, we had no more mouse…read moreproblem. And this was the only company that was able to come out right away, after calling many others. Thank you H R Pest Control!

I have had Pest Czar help me with my pest needs for over the last year and have been extra satsfied…read morewith their customer service and attention to detail. This was my first time working with Tim and he did an awesome job. He was very detailed in his analysis of potential problem areas and also showed me some areas that had not been pointed out before to focus on for pests. He was super friendly and knowledgable and my dog loved him too. You all hire great people at Pest Czar and Tim is no exception to that. I am looking forward to working with Tim again in the future and continuing to have my pest problems eliminated. Cheers

Seth was excellent! He's a great addition to the Pest Czar team. He did a very thorough check of…read moreall bait traps, even finding one that we had forgotten about. He helped identify possible entry points for mice on the exterior wall and plugged them. Seth is knowledgeable, professional, and friendly. Highest recommendation!!