Was so happy with this company. Bought a 7 year old home with luxury vinyl flooring and the previous owners waxed it‍. Not a lot if companies would even tackle. This. On target come out took the whole day and stripped the wax off and restored to how LVF is supposed to look!! So happy read more

I had my very expensive porcelain tiles cleaned and grout resealed along with my shower tiles. Jake did a horrible job. When done he asked me how does it look and i showed him things that needed to be redone and he complained and complained like a child. he was very RUDE and intimidating. he said what is it that you don't like and that you are not happy with. i showed him and he said so you want me to redo it again even though it is getting late. He was angry with me because i didnt like the way the job came out. he got down on his hands and knees and wiped up the mess and then said what else are you not happy with. Rude as can be. then he said to me that he still has to steam clean the garage and that it is getting real late to do it. i took everything out in the morning -my house cleaners helped us and he complained that he had to take more stuff out. i told him he doesn't need to do it. i will have my house cleaning people do it. in the mid afternoon i asked him about doing the grout line in the kitchen around the sink and if he had the color which i told his wife about 5 weeks prior to get it. he said he had it and then told me he had to go to home depot to get it. he charged me $87.50 to do a 5 minute job around the quartz counters which included an $11.00 tube of caulk that he had to tell his wife who was at home to get it and drop it at my house. he lied right to my face. he also gave me one price in the morning and added in another $200.00 when he was done for all the work. Poor communication skills. He ruined my 5 inch new baseboards. They all had vertical splits. i had to have a handyman caulk them and repaint them and he left hose marks on my leather furniture in the living room. He is careless and nasty. i couldn't wait for him to get out of my house. He wanted to come back the next day to finish the job. i said absolutely NO. i would never recommend him to anyone. A bully and a chronic complainer that he worked so hard and i wasn't happy with his job. He charged an excessive amount of money for poor quality. He is all about the money. $87.50 to caulk around the sink for 5 minutes. He also left caulk on the counters and the grates on stovetop. sloppy work. what an experience. i could go on and on because there were more things that he did not do right. read more

I've used Jake now twice for my carpet care needs and he does not disappoint! Next is going to be my furniture :)

This company was recommended by a realtor (that we weren't using for buying/selling). it was a third company we had our for an estimate. I completely regret going with this company. Jake was a bully, intimidating, rude, very poor communicator and dismissive despite his words that the company's goal is providing excellent customer service (definitely not even close). Additionally, the two primary workers (we rarely saw Jake after start of job except when he showed up late a few times arguing about the issues I had with completed work) spoke only Spanish and as a result, impossible to communicate with. Instead, they'd go outside making presumed private calls to Jake (odd, as he doesn't speak Spanish either). They'd basically just say "it looks good, ya"? No! It looks wet, not good. There are multiple tile AND wall areas that had been spilled on likely by the stripper, than re-coated over. Looks terrible. Damaged a base board without even reporting it. Found it after the fact. The workers often came LATE after other jobs, after 5 or 6 pm, thus already tired and rushed. His excuses about my complaints/concerns either were full of nonsense/unclear excuses or that more $$ would need to be spent to fix it!!!! After saving for years to get this work done, it was an unfortunate waste of money. It is clear he is only concerned about money and bullying if you raise any questions/concerns. I felt threatened MULTIPLE TIMES. read more

Very professional and courteous from scheduling to finished project. Great communication throughout the process. Definitely will use again and recommend them highly! read more

They came out quick and provided me with a quote before starting. Got everything done quickly and the carpets and couch look great! Will definitely use them again. read more

I had my lvp floors cleaned today and they haven't been this clean in a long time. They deep cleaned all of the traffic areas I requested. They move small items and put everything back. They measured all the requested areas and gave me a quote before they did the work so no hidden fees or surprise charges. I would definitely recommend them and not hesitate to use them again. read more

I could not be more happy with On-Target Floor Care. We've now used them on two different homes. Each time, the experience was wonderful. The first time we used them, they came and cleaned carpet on two floors including the stairs. The second time we used them, they cleaned our carpeted bedrooms, cleaned two area rugs, cleaned a sectional, and sealed our quartz countertops. Their pricing structure is very straightforward and they are transparent. There are no pushy sales tactics - just honest recommendations. We'll use them again for sure. Love their cheerful attitudes, their hard fast work, and their attention to detail. read more

WOW! I have lived in AZ 21 years. It's a dust ball and I have had my carpets cleaned many times over the years. I never would have believed you could get my nearly 8 year old carpet to look almost brand new. This company was amazing and my carpet was dry completely dry in 6 hours or less. I didn't check it till hour 6 so I am not sure when it was dry. Try them you will love the job they do and good people to boot. read more

Update- Since making this review I have spoke w Brent a couple times and have been refunded what they charged me for the cleaning of the carpets. He apologized for my landlord having to hire a different company and said they would still like to be able to see the carpets after they were fixed. I will post the updated pic from the landlord as well, it's a before and after. Thank you for the follow up Brent. Your tile cleaning was great. Since I am not able to respond to your response...there was no communication with me or my landlord nor did you guys follow up with communication with them to see the cleaned carpets afterwards like you said you would like to do per the text messages. But way to be ethical!!! As you can see the communication ended once you were asked to follow through. And actually you only came to the house once to clean and once to fix your mistakes. And we all know that taking pics of wet carpet doesn't tell us anything does it. I hired this company because of a few peoples recommendations. We were doing a move out on our rental. There was 2 places that had yellowish stains that were there when we moved in but we had dirt on the carpets from dirty feet after being in the pool. Because I wanted our deposit back in full I wanted everything better than it was before I moved in. This company scheduled easily, showed up on time and their tile cleaning was great. But their carpet cleaning or stain prep spray left huge brownish colored stains all over the carpets. I had them come back out as I had read that this happens when some companies stain spray has a reaction to the carpet and they should use acid spray to get this out. They came back out and did it again and had the same result as they used the same spray. They then said it was because of a dirty pad underneath. My landlord then had their regular company come out and redo the carpets and got the stains out. So not only was I charged by this company but then had to pay for the other company out of my deposit to fix their problem. Then to place insult to injury they said they would send me an email explaining the spots to my landlord, they didn't. They said they would refund if the other company could get it out, they didn't. This company is very unethical and did a poor job. Thank you chem dry for fixing their inadequacies! read more

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If I could put 0 stars I would, these owners are incompetent and are all about money. I am in the works to get this business shut down with bbb and channel 3 on your side and district attorney office so no one has to through the incompetency I just did. Jacob and Kristen Jones are awful humans and I'm sorry for anyone that has to deal with them. By the way my floors were never cleaned properly and instead of being professional they would rather be scam artists. Be ware read more

Five stars on all levels. Professional and responsive. Extremely pleased with the job they did with the sectional sofa which now looks like it's brand new! Little down time since they use a high efficiency extractor. I would definitely use them for any jobs in the future. read more

I honestly didn't think they could get some of the stains out of my carpets, as we have 3 dogs. I'm amazed!! Very professional ans very polite. Ill be painful them again in the future! read more

This is the third time I've had On-Target come out to clean my couch over the last five years because, you know, dogs...I'm so glad I found them. They are so easy to work with, are thorough, and they're fair. The customer service and communication are great, and there's never "extra fees". Thank you guys for doing such a great job and being so dependable! read more

Very fast, very professional and very helpful! They responded within a couple of minutes and called immediately once I had questions and was ready to hire their services. They worked with my schedule and came on very short notice. Remi was our technician and he was very thorough and methodical. I have some health issues and needed cat hair and dander removed. He was sympathetic and did a deep clean of the carpets and tile/grout to remove the problem. I would recommend this service to anyone and will use On-Target in the future! read more

Having had rotten luck with previous floor care companies, I finally found a company that does really great work

Jake and Kristen at On Target Carpet Cleaning are the best in the business! We had them come and color seal our grout. We went from white to a light gray color. So much easier to maintain! They showed up on time and were incredibly professional. The change made our tile look brand new. Anyone needing carpet cleaning, tile cleaning, upholstery cleaning or grout coloring needs to use this company! You won't be disappointed! read more

On-Target Floor Care - Before - Carpet Cleaning Near Me - Scottsdale, Arizona

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We have dogs and they beat up our carpets pretty bad. Plus a couch they are allowed on. Jake did a fantastic job. He was polite, on time, and thorough. I highly recommend him and I will always use them going forward. read more

It's been a difficult last few months running a retail store. Our carpet in our showroom was beyond filthy. Since we are closed on Mondays I called several carpet cleaning companies to see if they could do same day service. I found On Target Carpet Cleaning thru yelp and was completely satisfied with everything from setting up the same day appointment to the fabulous crew that took their time to completely clean and sanitize our showroom. We will definitely use them again. Jill Scottsdale Fine Jewelers read more

Update After several calls from this company, I agreed to allow Jake to come back and work on the stains again. I'm not sure why Bret's response to my review states that the my couldn't see the stains when he goes on to say that after the second service the stains were completely erased. Both statements cannot exist at the same time. Regardless, the second service was fine until the end of the appointment. The small stains were removed as was one of the large stains. The other large stain is still quite visible, perhaps more so than before. At the end of the appointment, Jake was packing up his equipment. Nothing unusual. He asked me to remove my review. I said I would consider removing it when I had time, likely over the weekend. Then things took a bizarre twist. Jake stood in my doorway and said that he would not leave until I remove the review. I said that was inappropriate and he would need to leave before I call the police. Note that my children were home as was their nanny who witnessed this whole exchange. Jake then raised his voice and said that it is not difficult to remove a review and I needed to take it down and he wouldn't leave until I did. IT WAS SO STRANGE!!! I again refused and told him to pack his equipment and leave. I told him that using bullying behavior and intimidation tactics was intolerable. He then changed his tone and said that he isn't a bully. Then he said that I would need to talk to the CEO and put Bret on the phone. I reported Jake's behavior to Bret who apologized and said not to take it personally. I gave Jake back his phone and he left. This situation was both scary and completely inexcusable. read more

Jake came out last minute for a carpet and grout cleaning for us and impressed is an understatement! The previous owners left a good amount of stains on the carpets and Jake was able to get them out without any issue. He also cleaned our grout which looks brand new as well. Not only was the actual service great, but the customer service was impeccable. Jake and Kristin really know their stuff and we have recommended them to several of our friends and family already! Highly recommend On-Target Carpet Cleaning read more

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Jake did a great job with our carpets. It was our first cleaning after moving to a new house a couple of years ago and it was so overdue. They're a husband and wife team, and they were both responsive and very nice to work with. Glad we found them. read more

I'll make this review short and sweet. I had pet stains and odors in the kids room. They came, did the job well, odor and stains are gone. The cost was a great value and the service was friendly and respectful of socials distancing. I will be a return customer when the need arises. I will mention here that they do upholstery cleaning too. Can't review that part but I would like to do that service in the future. read more

Jake is the real deal! On Target is our go-to company for not only my personal home, but also for my property management company. Service is always incredible, on time, and professional. Thank you Jake!! read more

3rd time customer using this company for our two bedrooms and large family sofa. Very happy with the results! The owner is kind, professional and always on time! The results are great and price is right! read more

Kristen and Jake were professional and punctual! They cleaned our rugs, carpets, and couches they look brand new! Went ahead and booked them to return regularly! You won't be disappointed! Only downside was it took a full day for everything to dry but I also scheduled them the only day it rained in all of 2020, haha. read more

I have high expectations for carpet cleaning companies. And these guys met my expectations and then some! Jake was awesome and went above and beyond. Super happy customer! read more

Jake was very thorough and organized. He explained the procedure and finished in a timely manner. The next morning my carpet looked bright and fresh. Thank you for doing a great job. Sheryl D. Phoenix, AZ read more

Jake is fantastic! Fast responses and always comes out ASAP. I've used his company for my primary and all my rental houses. They do a great job. So far I've used them for carpet cleaning and tile cleaning. Highly recommended!! read more

Great experience using this company! They expertly cleaned my living room carpet that I was told couldn't be cleaned. Kristin was very helpful on the phone and got me scheduled within a few days of my initial call. Jake was on time, worked hard and was a complete professional. Pricing is fair and their work is exceptional! read more

On-Target Floor Care - Before - Carpet Cleaning Near Me - Scottsdale, Arizona

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Jake came out and cleaned our carpet and did a fantastic job. We had a large grease stain in one of our rooms from a treadmill that we couldn't get to come out. When we got home after he cleaned, the stain was completely gone. He also moved some of the furniture to make sure he got everything underneath. We never would have expected him to do this , but he did. Highly impressed and would recommend On-Target. read more

When he sent me the pictures of my apt. after finishing the job I said, "Whoa is that my place?? Omg it's incredible!!!!!!!!!! You are fabulous Jake wow. Thank you soooo much for everything. I had a lot of people bidding for this job and you were great about getting right back to me and having wonderful communication skills I am excited to refer you to my friends. Again, thank you!" read more

Just had my carpets and tiles cleaned by On-Target and was more then impressed! This company exceeded my expectations on all levels. I would happily recommend them to anyone. read more

Just had On Target clean our living room and bedroom carpets, hallway, and an area rug. About 1200 sq ft total. Jake was a friendly and professional young man and he did a great job. I took 3 bids and theirs was in the middle, so went with them because they are local and were quick to respond. Note: Stanley Steamers' estimate was almost double! On Target's quote also included free Scotch guarding, and others charged extra for that. Jake was efficient--in and out in one hour, including moving furniture, and it looks great and smells so fresh and citrusy-clean! A pleasant experience and will have them back in a year, as recommended. read more

I have to give them 4 stars because they answered my quote request and drove out to my home on the same day (literally came on a Friday at 430pm!) A tad bit pricey but with the short notice appointment, I am okay with it. This was my first time getting my sofas cleaned. We have three dogs and I am pleased overall. read more

Buyer beware! I got a coupon in the mail and decided to treat my mother and get her carpets and rugs cleaned before she hosted a big family get together last month. I should have known that a carpet cleaning company using a coupon was not going to offer great service. My fault! Scheduling wasn't difficult, the gentleman on the phone seemed eager for business and was pleasant enough. Jake came out to do the cleaning. He immediately tried to upsell and get furniture included in the project. He then pressured my mother into adding rugs. She kept saying no but he kept asking. She was annoyed and unfortunately I wasn't there to ask him to just do the job that was scheduled. The company uses corner guards along with every other company these days so that's on par. The appointment went downhill once Jake was cleaning up and asked my mother to "check out the work."She noticed water spills on the travertine tile and asked him to wipe them up before he left. He said he didn't make the spill and needed to get to his next job but would do it as a courtesy. She started to walk away and Jake stood there... he was waiting for her to bring him towels to use. He didn't stock his truck with basic supplies to clean. Towels. She found some rag towels and he cleaned up but was huffing and puffing the whole time and then reminded her that cleaning up water wasn't part of the job... even though he cleans carpets... using water. My mother is not confrontational so she thanked him for cleaning up and showed him to the door. He then asked for a tip!!!!!!!! He said that since he went above and beyond to clean the water that he "didn't spill" he hoped she would be generous in her gratuity. She said no thank you and closed the door. She watched from the window as he spent the next 5 minutes throwing his equipment into his van. Listen Yelpers, I don't know if this Jake clown is a rogue employee or if this company is full of chuckleheads, but we recommend you steer clear! No mailer coupon is worth the hassle! read more

I've used other carpet cleaners but never had confidence the technicians really knew what they were doing. Really appreciated the expertise of Rami at On-Target. My rental unit had a terrible cat smell. Rami knew how to get it all out. He even went over the worst spots several times to make sure it was gone. Even a month later the smell has not returned. read more

We needed a cleaning service pronto after my daughter's puppy became sick with Parvo, a very contagious disease. We needed to disinfect the carpet, upholstery, and area rug as soon as possible. Jake and Sean were able to come out the same day. Work was done professionally and well. Friendly and helpful staff! After the couch dried, there was one small stain on a couch cushion that didn't come out. Kristin agreed to come out the same day and pick it up so they could work on the stain in their office. I really appreciate the level of follow up that happened the job was done. Great follow up distinguishes your business from the rest! For sure, we will be using On Target again! Thanks to Kristin, Jake, and Sean! read more

Great job cleaning my office carpet. Competitive price and professional service. I treat dogs in my office and had a number of stubborn stains that were completely eliminated. Thanks Jake! read more

Excellent service on my two sofas. Very timely and communicated very well with any changes. Also so polite!