Deserves NEGATIVE 5 stars…read more On Thursday, January 20, 2022, we hired Arizona Grout Restoration to remove and replace the silicone caulking in the master bath walk-in shower in our home. This business apparently has two websites, http://www.arizonagroutrestoration.com/index.htmland https://arizona-grout.com/ both sites talk about re-caulking services. One site even has pictures of beautifully done caulk. The caulking job performed for us was incorrectly done in every way possible, leaving us with an unusable shower, a big mess to clean up, the job still needing to be done, plus the extra work of trying to remove a shower full of new, improperly applied caulk. The shower is now in worse repair than with the original caulk, which had only a handful of places starting to peel, and a bit of dirt retention/mineral buildup in the lower corners. We were trying to be proactive, and but instead have been left with a shower that is unusable because it is not effectively sealed against water leakage into our walls. Specifically: · Overall, caulk has bubbles, ridges, uneven edges, not smoothly finished but smeared outside the joints · Overall, Insufficient caulk was applied inside the joints to make a good seal; shower threshold has gaps where water can enter · Water is leaking out onto the bathroom floor from the shower corner where the frame meets the shower seat at the shower pan · In some areas caulk has been spread over existing mineral deposits/corrosion · There are pieces of old caulk embedded in the new caulk · On some parts of the inside shower frame, old caulk was not properly removed for new to be applied. The outside of the shower frame wasn't touched at all. · The shower walls, seat and floor pan have thin smears of caulk and small balls of caulk scattered everywhere · Approximately 50 square feet (6' x 8') of our master bath tile flooring is smeared with caulk residue We were charged $350 for this mess. We accepted this price at the time we were given the quote, because it is a fairly large shower, and we thought it would be an 8-9 hour job. Mike Sanchez, the owner of this company, arrived at 8:00 am and was "done" by 11:30 am. $350 for less than four hours of horribly sub-standard work leaving us in worse shape than we were before he came, is simply criminal. The pictures of caulking jobs posted on his website bear absolutely no resemblance to the work that was done in our shower. Mike Sanchez obviously does not know what he is doing with silicone caulk, and to advertise to perform work without the skill to perform it is fraudulent. The work we paid for was not properly performed and must now be redone. We are seniors. My partner is fully disabled and his eyesight is not great. Unfortunately, he had already signed a receipt and handed Mike a check before I looked at the shower. I did complain to Mike about the job quality while he was still here. He did a few spot touch ups, and insisted that the things I was complaining about would be "okay when the caulk is cured in 48 hours." It is absolutely not okay. We gave Mike an opportunity to give us a refund. We called Mike at 8:00 am on Monday, January 24th, and left a detailed message with our complaints. We asked for a full refund. We did not receive a response. On Tuesday, January 25th, I sent a detailed complaint to him via the "contact form" on his website. Again, no response. Mike Sanchez is obviously not interested in doing anything to address our complaint. This business is "do crappy work, take the money and run." AVOID THIS BUSINESS

The crew has done an exceptional job. Will recommend to…read morefriends and neighbors and for future jobs

The slate floors came out great. Not much more to add. Very pleased with how the floors came out…read more Thank You Juan ...

The grout was starting to get real bad. I was afraid the tiles would start breaking. We asked to…read moresee if they could help. They did a clean and grout restoration. Looks like new! Absolutely did an amazing job.

State 48 was the first to reach out, and the next morning at my home to give me a quote. He…read moreexplained the services. And they didn't disappoint.

State48's response to my request was prompt and a real person. After speaking to 4 companies, I…read morethought Stae48's proposal (plan to clean) best suited me. Upon arrival at my house, Mike addressed my needs and concerns. He left his son in charge of cleaning. That's where I got impressed: communication was exceptional. What to expect, answers to questions and a warning about pending noise level were delivered without asking. It goes without saying that the cleaning job was well done and I could not be more pleased.

They provided excellent, customer service, were timely, and did a great job cleaning my grout and…read morecarpets. I would definitely use them again and recommend to my friends. Their pricing is also pretty fair.

I feel that i was way over priced without question I booked the cleaning for 2 rooms, when the tech…read morearrived we changed it to 1 room cleaning he said since we had pets there would be a $50. Sanitation up charge I told him that was ok, but when it came time to pay the bill he wouldn't deduct the other room HE DIDN'T DO. He said he can't change invoices and wouldn't call the office at that time I just wanted him off my property, professional SCAM ARTIST look out

Highly recommend Grout Nurse! They were incredibly helpful, knowledgeable, and easy to work with…read more They use high-quality products, pay attention to every detail, and truly care about doing the job right. Thank you for all your help!

I used the grout nurse today and he did a fantastic job, super nice guy, answered all my questions,…read moreand got our grout and cleaned and resealed shower so everything looks new! We now will schedule with him every year as he gives us a great discount too to schedule right after our appt! I tried zero res before and grout didn't look great and asked him why and he explained you really need the chemicals to get the grout clean and then seal it ...he said it was like they did half the job. He has had clients that have them and then he comes does a patch and it is like night and day when he uses the chemicals and it's true. He is amazing and so is the work he does you will Not be disappointed when you use the grout nurse!! Please let him know I recommended him! Thanks!

Our carpets look brand new and at an incredible price! We have two long haired dogs and all of the…read morestains and hairs are gone. Thank you so much!

We had them come out and clean our tile flooring as well as our carpets. Excellent service very…read moretimely very friendly technician. They did a great job and we will have them back in the future for future cleaning.

JJ always does such a great job for us at a fair price! He was on time always so polite and works…read morefast. Our floors are nice and clean again! Thank you JJ!

JJ has been cleaning our carpets, tile floor and family room couch for years. The carpet and tile…read morefloor are 25 years old, but when JJ is finished cleaning them they don't look that old! Also, his prices are very fair. We will continue to be customers for many years and highly recommend Ultimate Floor Care! Thank you, JJ!

Great experience with this company. They were very responsive and upfront with pricing. They…read moreconfirmed service the night before, let me know when they were on the way, gave me options for Scotchguard without pressure and were careful with my furniture and did an outstanding job. I am very pleased and can highly recommend this company. Update: We wrote a check for more than the amount owed and the my actually called us to let us know!! We might not have caught it but they did and were quick to flag it and refund our money. That speaks to integrity on top of great work and I am so thankful! I wish I could give them more stars!

Kamil and Stephen where at my door on time and I could not have been more pleased with the service…read morethey provided. They came with their portable carpet cleaning machine and my carpets look fantastic. They took care of any spots they found on my white carpet. Thank you Kamil and Stephen for being courteous and going the extra mile in making sure I was a happy coustomer. I would not hestitate to recommend Momentum Carpet and Floor Care. JW, Scottsdale. Bella Vista Communi

We have a one and half year old house with a lot of tile. Needed the grout seal and tile cleaned…read more The grout had never been sealed due to it being a new build and warranty saying don't seal for the first year. The Grout was Driving the wife nuts I called and texted pics to Josh at Desert Tile and Grout Care. Best call I ever made. Josh came out put an estimate together which after calling other companies was very fair. After talking to my wife and I to schedule a day, we found out not surprisingly they were book out a few weeks . Josh found out the wife had family flying in to visit with us for a few weeks. Josh went over his schedule and somehow found a Friday they could do it prior to the family visiting. The workers came out laid down a few grout color Samples. My wife picked the one she wanted and they went to work. The job got done in one day And came out perfect Thanks to all of you! Ken and Julie Carson Laveen AZ (Happy Wife Happy Life)

Highly recommended for all of your tile and grout needs!…read more The owner Josh came by our house to evaluate and give us an estimate for our granite counters and shower. It definitely needed some help from all the hard water damage over the past 2 years. He was very punctual and even specially ordered this paste to fill a gap by our shower wall. Adrian and both his assistants did an amazing job refining the granite and re-grouting. When the job was completed, it looked so clean, shiny and smooth! Adrian is extremely thorough and even told me where to get the best cleaner to maintain these surfaces long-term. They really went above and beyond what I had expected. We will definitely use them again for all our future tile and grout needs!

We recently had a tenant move out of one of our rentals and they left us with about 4 years of pet…read moreurine and poo on the brand new tile floors! Logan responded quickly to my inquiries, provided a quote and Joe showed up right on time! They were both very professional and friendly. Joe worked very hard to make sure I was happy with the results. While the floors will never look new again, they've been cleaned, sanitized and sealed and now livable.

We've found that sometimes "follow-up" is the best way to judge the quality of a service business,…read moreand these guys rate 10 Stars for that. The initial job to regrout our bathtub/travertine wall joint was a little pricey but looked OK, with good sealing of the new grout. But a couple days later we noted a slight discoloration on the travertine tile above the grout line. I spoke w/Logan, who arranged IMMEDIATELY to return to check that. While at the house he was apparently not entirely happy with the (wide) width of the grout joint, so he insisted, in addition to a clean-up of the travertine, on doing a TOTAL DO-OVER of the whole job. Pretty impressive, and it looks way better than initially.