Deserves NEGATIVE 5 stars. On Thursday, January 20, 2022, we hired Arizona Grout Restoration to remove and replace the silicone caulking in the master bath walk-in shower in our home. This business apparently has two websites, http://www.arizonagroutrestoration.com/index.htmland https://arizona-grout.com/ both sites talk about re-caulking services. One site even has pictures of beautifully done caulk. The caulking job performed for us was incorrectly done in every way possible, leaving us with an unusable shower, a big mess to clean up, the job still needing to be done, plus the extra work of trying to remove a shower full of new, improperly applied caulk. The shower is now in worse repair than with the original caulk, which had only a handful of places starting to peel, and a bit of dirt retention/mineral buildup in the lower corners. We were trying to be proactive, and but instead have been left with a shower that is unusable because it is not effectively sealed against water leakage into our walls. Specifically: · Overall, caulk has bubbles, ridges, uneven edges, not smoothly finished but smeared outside the joints · Overall, Insufficient caulk was applied inside the joints to make a good seal; shower threshold has gaps where water can enter · Water is leaking out onto the bathroom floor from the shower corner where the frame meets the shower seat at the shower pan · In some areas caulk has been spread over existing mineral deposits/corrosion · There are pieces of old caulk embedded in the new caulk · On some parts of the inside shower frame, old caulk was not properly removed for new to be applied. The outside of the shower frame wasn't touched at all. · The shower walls, seat and floor pan have thin smears of caulk and small balls of caulk scattered everywhere · Approximately 50 square feet (6' x 8') of our master bath tile flooring is smeared with caulk residue We were charged $350 for this mess. We accepted this price at the time we were given the quote, because it is a fairly large shower, and we thought it would be an 8-9 hour job. Mike Sanchez, the owner of this company, arrived at 8:00 am and was "done" by 11:30 am. $350 for less than four hours of horribly sub-standard work leaving us in worse shape than we were before he came, is simply criminal. The pictures of caulking jobs posted on his website bear absolutely no resemblance to the work that was done in our shower. Mike Sanchez obviously does not know what he is doing with silicone caulk, and to advertise to perform work without the skill to perform it is fraudulent. The work we paid for was not properly performed and must now be redone. We are seniors. My partner is fully disabled and his eyesight is not great. Unfortunately, he had already signed a receipt and handed Mike a check before I looked at the shower. I did complain to Mike about the job quality while he was still here. He did a few spot touch ups, and insisted that the things I was complaining about would be "okay when the caulk is cured in 48 hours." It is absolutely not okay. We gave Mike an opportunity to give us a refund. We called Mike at 8:00 am on Monday, January 24th, and left a detailed message with our complaints. We asked for a full refund. We did not receive a response. On Tuesday, January 25th, I sent a detailed complaint to him via the "contact form" on his website. Again, no response. Mike Sanchez is obviously not interested in doing anything to address our complaint. This business is "do crappy work, take the money and run." AVOID THIS BUSINESS read more

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The crew has done an exceptional job. Will recommend to friends and neighbors and for future jobs read more

Since the app will not allow multiple reviews for multiple separate appointments, We hired AZ Grout/Mike for 3 other jobs including to clean and restore tile and grout - kitchen and bathrooms; another appointment for main living and hallways; another appointment for grout removal and replacement. All 4 separate appointments = 5*****. Very happy customer. read more

I really wish I had looked at reviews before buying the Groupon for grout cleaning services with this company. What everyone says about this being a scam, appears to be true. I am shocked that this company is allowed to stay in business. Here's what happened. We purchased the Groupon. I tried calling several times over several days to schedule an appointment with no answer. He left me one voicemail. He's busy; fine. I tried texting explaining that we purchased a Groupon, what my availability is, what our crossroads are, and asking if we can make an appointment. He responded within about 90 minutes, advising that they can only make appointments during the week, and they only make appointments at 9am. A little unusual, and inconvenient, but fine... So I request a date, he says yes, we make the appointment. Reminder, this is all through text. I took the day off work so I could be around, and days off are not very easy for me to get. The appointment date comes a couple weeks later, and at 9:30 I still hadn't heard from him so I sent a text asking if he might be arriving soon so I know when I may expect him. His response? "Who this" Followed by a few more texts explaining that we have an appointment and asking if he can still come, as well as a few calls over a few hours and a polite voicemail, and my boyfriend even tried calling him, and neither of us received any further response. And by the way it has been a couple of weeks, so if he had any intention of ever following up, he surely would have done so by now. So either: he lost his cell phone twice, once after making the appointment and again right after I asked if he is still coming, OR he is the WORST business owner and scammed me. I see from the reviews that he likes to send personal messages saying nasty things to people who leave bad reviews, so this should be fun :) Will keep you posted. Thankfully at least Groupon was able to refund us, but I still majorly disappointed that I wasted a day off work, and my grout still isn't clean. Frankly I hope his business license gets taken away. read more

It's funny how you're "nice" in the response but send me a personal rude message!! The Lord will take care of you. God bless.

The men were very professional and clean, also took the time to answer my questions. They knew what they were doing and got right to work! www.azgroutrestoration.com read more

Mike with AZ Grout Restoration arrived promptly and did a great job cleaning the grout in my kitchen and bathrooms. He explained the procedure and finished a job well done- would definitely recommend to others read more

I also purchased a Groupon for AZ Grout Restoration, but only after reading the reviews posted here. I specifically purchased the Groupon based on these reviews. I wish I could say that I had the same experience, but I did not. Mike was very amicable and professional on the phone, although there was a small comment about not making much money off these Groupons. I assured him that I would want to do the entire house, although the Groupon only covered a little over 1/2 my square footage. Mike arrived at the scheduled time with an assistant and immediately went to work measuring the house and providing me with an estimate. I was quoted a rate of .60 for the difference in size. All other estimates I had received prior to this were .40 per square foot, so Mike's quote was considerably higher than the going rate in Phoenix. I could have declined to do the remainder of the house - and I should have - but I felt it was still a fair deal overall given the very good rate offered through the Groupon. Mike and his assistant worked through the morning. When they left, Mike assured me that the areas of tile/grout which still appeared dingy would in fact lighten up as they dried. I waited until the next day to assess the situation, and the dingy areas did not lighten up. There is still a distinct discoloration to the grout in various parts of my house. Perhaps Mike did one section and his assistant another???? I can't answer that question because I haven't been able to get an answer from Mike. He has completely ignored my attempts to reach him for the last couple of weeks. I gave two stars as Mike and his assistant were professional and easy to talk to (until I had a complaint and then they disappeared completely!). They also achieved marked improvement to some spots in the house. Overall, I could have spent $200 more, not used a Groupon, and hired the company that just did my neighbors house with much better results. read more

Homeowners beware! We purchased a deal with them through group-on. We needed our grout cleaned. They stated they would do the job. The group-on was only for a some of the sq. ft. we needed. So we paid FULL price for the other half. While they were doing it we noticed spots (they stated the spots were just wet and needed to dry). One man stated it took 4-5 hours to notice and the other guy said 24 hours. Later than evening, the floors did not look any better. What a WASTE of our money. We were extremely upset. I got down on my hands and knees and was able to pull up the dirt. I called them back in the morning to discuss their job. He said it was our fault cause we just had bad grout and never took care of it. Never offered to come back and try again. Then he agreed to pay half my money back. We set up a time for him to pay half the money back, but a few hours later called and told me his "partner" changed his mind. All he kept saying is they tired their best. If they were professional tile/ grout cleaners they should have told us that the grout was un-cleanable and not took the job, or put a little effort into it. I have never wrote a review before on a business, but this just leaves a sick feeling in my stomach. We are out our money and back to square one. We don't have floors that are any cleaner. I can provide pictures showing "there best job". I also have my receipt if he denies I was a customer. I wish I would have listened to the consumer that left the bad review "Tammy". How are all your customers with a bad review liars. I am moving on and dealing with it. I just hope to save one person the frustration I have experience with you. Good luck with your business. read more

Good luck with this company. If you buy a Groupon, be sure to know that they will show up and want to charge you more money because your grout is too dirty in the kitchen. This is on a house that is two years old. His words, "read the fine print". Not a good business person. read more

Mike from AZ Grout Restoration was very courteous and prompt. We used a groupon and he honored it without attempting any up-sales or additional charges . He did a great job. I would definitely recommend him to friends and neighbors. read more

we bought an amazing deal for grout cleaning through Groupon and called the company the next day to set up an appointment. Mike and his assistant showed up on time on the day of our appointment (they were actually early because of a cancellation) and they worked non-stop on our tiles and grouts (total of 1,000 sq. ft.) for a total of 3 1/2 hours. he was very knowledgeable and explained the whole process and the result was AMAZING! honestly, we didn't think that they would be able to really clean the tiles and grouts in the kitchen (very high traffic area), but they proved me wrong! we also had the grouts sealed for an extra fee but the amount that we paid for was way less than what the other companies quoted us for the same services. i would definitely recommend him to my family, friends and neighbors!!! read more

AZ Grout Restoration was a great company to work with. Mike was professional, pleasant & on time for both appointments we had set. They did an awesome job replacing the grout on my tiled bathtub walls. It went from being discolored with mold & mildew to being shiny white & looking brand new. I couldn't have been more pleased & I will definitely be calling them again in the future. read more

I purchased a Living Social deal for grout cleaning. Mike and his assistant arrived on time. They were very courteous and well mannered. Mike and I talked about my tile and I asked him the benefits of getting it sealed. He answered my questions and did not try to sell me at all. I told him that after he cleaned my tile and grout to let me know the price, and I would decide then. After he gave me the price, which included a discount, I decided to seal the grout. The whole process took about 2 hours. When they left the floor was dry and ready to walk on. I am very satisfied with his service and would highly recommend his company, and I intend to use him again. Thanks, Mike read more

There is nothing better then a company that is on time and ready to provide a outstanding service. Mike from Arizona Grout Restoration is that company! I've had dealings with other tile cleaning companies in the pass and needless to say I have been highly disappointed. Mike and his team were 15 minutes early and waiting for me to arrive from work. He had all his equipment locked and loaded for the task at hand. Mike was direct with what was needed and his prices were better than the competition. Mike and his team were courteous and professional. If your looking for great service and a FANTASTIC end result (clean tile and grout) then look no further. Mike and Arizona Grout Restoration deliver the goods. read more

Excellent job! Mike and his assistant cleaned our grout so well we feel like we have a new floor! They cleaned the tiles with water and a special high-Ph soap; then they scrubbed them really well, and finally they used their own fan to dry the whole floor. Very detailed work, fantastic results! If you buy through groupon or amazon local, make sure you measure the square feet in your house you'd like them to clean: if you pay for less square feet than you want to have cleaned, you'll have to pay additional money for the extra area. As I said, excellent job! Thank you, Mike!! read more

I can never figure out how one review is so good, the other so bad. I bought a $55 coupon for a five hundred sf. or $250 "value" I had NO IDEA what I was buying because there wasn't really any description but, I thought for $55 they would show up and clean my tile floor. Of course I could have bought the $35 tile cleaning coupon for 1200 sf but, I was pretty sure there would be significant "upsell". We completely remodeled our kitchen about six months ago including a brand new floor so, I thought $55 was a little expensive for a "mop" but wanted to keep it looking good (what was the $250 value? So, the appointed time arrives and they are there on time; a quick look around and they say "heavily soiled". Not likely, maybe "soiled" but not HEAVILY soiled. The house was cleaned by a professional maid service just before we left-a week before. Then they attack the grout by saying not sealed. Wrong again, I was here when it was sealed-in fact, the grout was sealed twice. While I considered $55 for a routine clean of less than 300sf; a little expensive-I guess there isn't enough profitability to do it without the customary "upsell". Well, NO SALE at this house! I wish I could say I got my money's worth - or SOMETHING-but since I got nothing -except maybe my money back- guess you'll have to decide for yourself. read more

I purchased on Living Social. Over the phone he told me that for heavily soiled it could be .20 extra per square foot. Showed up for scheduled appointment, upon arrival he sprayed chemical in small area, wiped with rag, looked at rag for darkness...there was none. Then walked around a said, "yea, this is pretty bad, it going to be $.20 extra per sq ft...I believe I told you this over the phone". I told him yes, you mentioned that if heavily soiled, it may be. He then told me, no it's " $.20 more for everyone". BOOM! I told him, I bought it because I wanted my floors clean and sanitized and they are not heavily soiled. And again asked him if he was going to honor my purchase. He again, repeated that it would be more. I told him, he could complete the job for the paid certificate amount and what he was doing is a blatant scam. To sell on LIVING SOCIAL for $99. and then arrive and the amount due is more than originally paid (NOTE: in LIVING SOCIAL it reflects the purchase is a $600. value). In addition, I purchase for 800sq ft. and my area was only 500sq ft.. I told my friend about this and she told me she had the same experience. Not only do I have a bad feeling for ARIZONA GROUT RESTORATION but it warns me off about LIVING SOCIAL service items. Big Bummer! read more

I bought a Deal Chicken for a $480 value tile and grout cleaning. Mike came a week ago, and after looking at my floors, told me that my grout was heavily soiled and would need work over and above what the $480 value included. He did a sample for me with a narrow brush tool and some spray...that 12" section of grout cleaned up well. Mike told me that he would have to do the same extra treatment to every bit of tile and there would be an additional cost, but all would be clean. I agreed to pay for the extra work. After Mike finished, I noticed that most of the grout still looked dark. I asked if he had done the extra treatment on all; he assured me yes, that it needed drying time. After several days there were still large areas of darker colored grout. Mike and I went back and forth with contact and he offered to come back and spend additional time on the grout. As before, he arrived on time, cleaned up well after, and he spent over an hour scrubbing the stained grout for the second time. The grout looks so much more evenly colored now, and I am very grateful for the extra attention Mike was willing to provide. read more