I was using a different cleaning service that wasn't completing my target areas of concern then I stumbled upon Special Ops and decided to try them out. The front desk was nice and helpful, quoted me for 500-600$ for two hours with 4 ppl which I was fine with me considering that the other cleaning company I was previously using sent out 4 ppl and could deep clean the traditional areas for $150 in 1.5hours but Special OPs would get the walls top to bottom which is what I really wanted! I mean you all saw that video! I have a small home about 1500sqft, one story, and the house was completely empty (zero furniture). Long story short I get the bill and it was for $800 not including the grout cleaning I had requested. I spoke with a manager and they were supposed to get back to me about what they could do... that was about 3 business days ago. I think they did a good job but I wasn't contacted to inform me that the price was going to be more. Plus my house is tiny and 4 hours with 4 ppl doesn't seem right... Oh! I did add window cleaning but I only have 8 windows. Idk. ‍ like I said they did a really good job but I know 4 hours for 4 ppl to clean my house is too much time. read more

Do NOT use this company. They are a scam company. they send out workers who do not speak english and are impossible to communicate with. They do a HORRIBLE job!! crumbs left on the floor and behind furniture was still debris. they also jacked up the hours. read more

BEWARE!!!! THIS COMPANY WILL SCAM YOU!!! Called and got a quote over the Phone for $180.00. Company came out the next day, and after 3 hours of them still cleaning the same room, my wife asked Julio how much longer and he stated that they shouldn't be much longer. An hour later and not much more had been cleaned, my wife politely asked Julio to finish up and that they could leave. Julio came with the invoice, and it was for $594.00. My wife told him that she wasn't please at how little they cleaned, and the cost was way over the quoted price. Julio told her since we were first time customer, he could give a 35% off discount, and that dropped the bill to $386.00 Even though my wife wasn't very happy she SIGNED the invoice and agreed to pay the $386.00. The next day the $386.00 was taken out of our bank account. A few weeks goes by, and a lady called saying that we owed more money and Julio shouldn't have taken off the 35%. My wife explained to her that the house wasn't even fully cleaned, and that we already paid way over the phone quote, and we don't owe anything else... Another month goes by, and my wife gets emailed a completely different UNSIGNED invoice with a charge of $615.00. My wife called and explained that we already paid them the amount due back in June. On August 18th this company withdrew an additional $615.00 out of our account WITHOUT PERMISSION!! We contacted the bank and reported the fraud, and also contacted the Better Business Bureau and this company is so shady they ignored the BBB and they AREN"T BBB accredited now. I will be seeing this company in court if they don't do the right thing and quit scamming people. The owner brags about being a Veteran, but as a Combat Veteran myself this isn't how you run a reputable honest business!!! read more

Special Ops Clean Team - Here is the proof that you were paid in June! And the withdrawal WITHOUT PERMISSION! - Home Cleaning Near Me - Phoenix, Arizona

I hired this company to clean my home for a move out service. They originally quoted us $50 per person per hour and advised it would likely be a team of 3 and would take roughly 3 hours to clean. Based on other company prices, the original quote seemed fair and this company was recommended to us. The day of the cleaning 4 people showed up and it took them 5 hours. As I said in the beginning this was a move out cleaning so nothing was in the house. They charged us over $1000 and left numerous areas uncleaned. We reached out the same day and advised the manager of our concerns and she said they would refund us $100. The job they did was not worth $900, so we requested to speak with the owner. We had to go back and clean the house again which took my spouse and me only 1 hour to wipe down all the walls and baseboards, wipe off the counters and shelves, scrub the washable marker out of the rug, dust, and touch up paint they chipped. They also scrubbed the toilet with some solution that took the finish off so it's destroyed and we will have to replace it. We have tried to reach out to the company and have gotten the run around for 2 weeks. read more

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Hello, I had my house cleaned after a remodel. The house is 1800 sqft. They charged me for 4 people for 3.5 hours, or effectively 14 hours of work ($700). Let me just say I was not impressed. The house was completely empty and if it took 4 people 3.5 hours to clean it I would hate to see how long it would take for them to clean something that was actually dirty. I would share pictures but I can't on this platform, but there were still shit stains on the toilet from whatever construction worker used it. There were cobwebs in my daughters closet, and dust all over the master bathroom. 0 star review. read more

They clean your house but trash the neighborhood - what's up with that? Yes, I do have another pic after they left to prove they didn't clean up after themselves. I heard back from the company owner almost immediately - he will rectify the mishap & that's good business. I will certainly call them for my next rental make ready. Thanks read more

Special Ops Clean Team - They clean your house but trash the neighborhood - what's up with that? - Home Cleaning Near Me - Phoenix, Arizona

We would like to acknowledge Kathy and her team as we have them regularly clean our home in Scottsdale. They do a very thorough cleaning. They are also very friendly, easy to communicate with, and take a lot of pride in their work. We would highly recommend having Kathy and her team, along with Special Ops Cleaning take care of your cleaning needs. read more

These good folks do excellent work! We initially had them out for a deep cleaning after construction work in our home. We were so pleased, that even though we have a regular cleaner, we have them back every few months because they really clean. Everything is clean, everything! We have overhangs throughout our house. Even the tops of those get cleaned. The stove, the oven and they did our windows in and out. Our house has never been this clean. These lady's are hard working, thorough, honest and the word, we don't do that, isn't in their vocabulary. We will continue to do business with them. read more

I had another cleaning company bail on me the last minute. That day! And I needed a cleaner for moving out... the buyers were coming that day! I scrambled calling a lot of cleaning services and got nothing. I called special ops and they said they will try to get me in but the are booked. (Understandably because way last minute) they called me back and said they can fit me in! I almost cried lol! I'm 7 months pregnant and didn't know how I was going to clean up my house! Antonia and her team did a amazinggggg job! So professional so great. Definitely will be calling them for my new house!! read more

I had them out for window cleaning inside and out, and they did a fantastic job. They really went above and beyond trying to clean paint overspray off my window screens and helped me find a solution. read more

I am over the top impressed with the service performance from Pilar and her team.. amazing, beautiful job! I am now a regular client. And a major shout out to Tammy! She made it happen on short notice! Thank you. read more

Avoid this company. I was charged more than double the price I was quoted, and they did not clean everything they were supposed to. It's been a battle to get ahold of anyone and they are constantly out of the office, or unavailable. I am selling my house and reached out to this company to have them do a move-out cleaning service. My house is 1500sqft, 3 bed, 2 bath and was completely vacant. I provided this information to the company and they quoted the job would require 3 cleaners, and take about 3 hours for an estimated cost of $450. I agreed to the quoted price and scheduled the cleaning. When the team arrived, they had an additional cleaner with them, which I was not made aware of prior to their arrival. I didn't think this was a big deal and assumed the job would take less time. My house was by no means what you would consider a "dirty house." It was recently renovated, and basically needed floors vacuumed, windows cleaned, surfaces wiped down, and bathrooms cleaned. Somehow, even with 4 people, it took them over 5 hours to clean the 1500sqft house and they charged me over $1000! For that price, I would have expected a top to bottom cleaning (which is what they said they would do), but they left all walls, baseboards, vents, inner cabinets, and the garage untouched. They also ruined the finish on our toilet seat with whatever cleaning products they used, and left grey residue on our kitchen counters from what I'm assuming were their dirty rags. My wife and I went back to the house after the team "cleaned" it to finish wiping down the missed surfaces. We simply used Clorox wipes and a duster to achieve what the "professionals" could not. I reached out to the company afterward and let them know the situation. They offered me a $100 refund (bringing my cost to $916, still more than double what I was quoted). I explained that this was inadequate and requested an additional $300 refund ($616 total cost to me, still $166 more than the $450 quoted). The manager told me they would speak to the owner of the company about the matter. However, it's now been two weeks and they have still not given me a response. It's very difficult to get ahold of them, and when I do get through, they beat around the bush and offer excuses. I will update this review If I hear back from them, but at this point, it seems like a lost cause. read more

We used them for a post construction/remodel clean. Elva and Team #10 were amazing. They worked all day and never complained and did a phenomenal job. And such a sweet, professional crew. So nice and did exactly what we wanted and were super proactive and knew what to do when we didn't have specific directions. They stayed 2 hours longer than they thought it should take and were just awesome. I would highly recommend Elva and Team #10 at this company. read more

I am SO disappointed...although the cleaning crew is amazing, the billing practices are disgraceful. When presented with the sign off bill I questioned and no one spoke enough English to comprehend my concerns. I tried calling the office, no answer...I was not only charged for 45 minutes too much but also $46.00 an hour without any warning that the rates had gone up. To be clear, that's $46.00 X 4 x an extra 45 minutes! The upcharge alone is $138.00 PLUS $168.00 of hourly rate unannounced to me prior. 184.00 an hour is simply ridiculous. Shame on you Special Ops! read more

Great team, super fast and their work was exceptional. From the kind woman that scheduled the appointment to the cleaners that came to our home, they valued us as a customer and delivered on their name. read more

Special Ops was incredibly professional and prompt. I had carpet cleaned to clear up doggy urine. After the first cleaning I still smelled a hint. I called Special Ops back and they came back out right away. Great customer service. read more

UPDATE: After talking and working with the company, I've learned this is a company that rights their wrongs and has protocols already in place should the service 1. Not be up to standards and 2. Items getting broken or destroyed. The company has the right ethics and protocols to ensure the customer gets what they hired the company to do. They went from a 2 to a 4 star with that. I still believe the price is a bit high, but overall as a company I would recommend them. At 44p/hr per person with a 3 person team I'm flabbergasted that it took them hours to clean a newly remodeled home, not completely furnished, with no kids and only a small dog. At that rate, number of people, and time spent I would expect my house and appliances completely spotless and my walls, baseboards, window tracks, vents, etc. to be thoroughly cleaned (they weren't). The job completed was just barely better than what I do on my own and some products used actually destroyed the type of finishing I had in the bathrooms which I didn't notice until later than evening. I paid hundreds of dollars for this. I suppose if you've never cleaned a day in your life, have kids and animals tearing up the house and needed a basic cleaning the service would be worth it. The initial room took 20 minutes which is the most used and has the most stuff. Yet rooms that are barely touched with all new and clean items took longer? I cannot justify the cost with the quality and time spent. I chose this company because of the name, description, and what was promised. False advertising and highway robbery. It looks decent til you look at the details. I wish I had paid more attention to them but being they are "professionals", I thought they knew best. read more

Team #10 was absolutely amazing. Punctual, hard working and they don't leave a surface untouched. I recommend them for all your cleaning needs, especially move in and remodel cleans. read more

This business is very hardworking and professional. Owner is very kind and will go out of his way for customers, if needed. Tamm-J, at office is very sweet and helpful on phone. read more

For what you pay, and what you get this company is very expensive. Also, window screen are not cleaned they are wiped off with a brush no water or soap? When they left screens were visibly dirty, and true cleaning is not there policy. This was very disappointing. Also not sure what kind of soap they use, but a lot of noticeable streaks, and dried drip lines. Tim had crew come back and properly clean screens but the water lines remained. Thanks for doing more Tim. read more

Micaela and her crew did a great job doing deep clean of our house. They arrived on time, they did a thorough, meticulous and thoughtful job, wore masks and gloves, and were friendly as can be. We've already recommended to our friends and won't hesitate to hire them again. read more

Great to work with! Fast, super clean. I was very impressed with my home cleaning. They got me in on short notice showed up with a team and polished my home. Great company, quality work, the ladies were very very nice. I was impressed. read more

Called for a price on a 1100 sq foot home. The cost was over 150.00 for 2 hours work. When I questioned this they just told me to have a nice day. How rude is this? I just wanted to know what the heck they were going to do for 75.00 an hour. Tammy was just rude. read more

A bit on the higher side but overall, they did a fantastic job. All windows look like brand new, spotless and shining bright. It almost seems we had cataract surgery and the lens is well cleaned up and now we can see finally. Wish staff would speak or understand English. read more

Holy cow am I SUPER IMPRESSED with this company!! I mean WOW, I had a rental property of mine that had a sewer line collapsed and the entire home needed a big remodel. But this home had dog hair from tenants dogs and Contruction mess everywhere. I hired them to do the works meaning inside and out of all cabinets. Cleaning walls, blinds, ceiling fans, windows, inside and out of all appliances washer/dryer, dishwasher, microwave, gas stove range. They even washed all my tenants dishes and organized there kitchen. After that they steamed all furnitures such as couch and bed. Wait there is more they professionally steamed my floor and sealed all grout in the house. It looks AMAZING!!! Thank you team 11 for your amazing attention to detail as well as Tim for an amazing job on steam cleaning furniture and floors. Tenants are back in and very happy. I will definitely be calling you again! read more

First time using Special Ops and Tim did a great job cleaning our couch, pillows and rug! They were fast and thorough. I definitely recommend him and his team. I'll be a returning customer! read more

First time their crew came to clean they did a "great job". Called and requested the same crew. They were instructed what needed to be done, but feel VERY short . I have been finding many areas that were not cleaned. Called Tammy Jay to voice my concerns, but no resolution was reached. Perhaps since I was their last call, they were tired and ready to go home, or felt they were on a time limit. If they needed a little more time, I would have gladly authorized to pay to get the work completed, but the nothing was said. We had family coming to celebrate a birthday, so this was a very bad time for them to disappoint. read more

Elva's Team, Team #10 was so awesome. They did an AMAZING job. They arrived exactly to the second on-time. They worked Efficiently, They were friendly, and fast. I could not have asked for more. They even started at 6:30 AM on a Saturday morning to beat our movers. read more

Fantastic work done by the Special Ops Clean Team! The office team did a good job communicating and giving heads up on ETA. Tim and his coworker showed up on time and cleaned 2 old couches, he was able to rid of stains and marks from typical wear over time. Very satisfied, I even had him come out a few days later to clean our dining chairs! read more

What great job they did cleaning my carpets. They came in with their safety gear on and made me feel glad I choose them.

Here is just a follow up. The owner of company responded to my review and asked me to call. I've called twice. Either not in or too busy. So keep this in mind. Thanks TJK read more

The team did an amazing job on my daughters place. Cleaned from top to bottom and had it done in just 2 hours. Special Ops is highly recommended and I will be using them in the future. read more

Julie and her Team did an absolutely phenomenal job on our rental property that needed major cleaning. I would highly recommend Julie and her Team for any cleaning project! read more

After talking to Tammi she arranged for Marisol's team to come out yesterday to really scrub the place. I had maids before but they were in & out fast and mostly just wiped down everything. I keep my house fairly organized & tidy so really just needed people who really scrubbed & cleaned. I absolutely cannot be happier with this team - everyone was very friendly and they all got right down to cleaning! I was very impressed & happy with the results! Would definitely recommend for anyone looking for a top notch cleaning company! Bravo! read more

WOW! We were moving out of a condo and time was not on our side so we decided to have professionals come in to do the job. My husband found Special Ops online, we gave them a call and they were able to get us in right away which was a huge plus. Tammi was SUPER helpful, thorough and friendly. I found the rates to be very reasonable so we went ahead and booked them. Our place was just shy of 1,000 sq ft but it had been neglected in the last few months so it was a deep clean job indeed. Elva and team #10 totally blew our expectations out of the water. They were on time, thorough and exceptionally good. They tackled spots that I honestly didn't think could be remedied and it all looked amazing. I couldn't even believe how well it turned out. We were able to get our security deposit back and honestly, it looked better than when we moved in 5 years prior! Tammi was great at keeping me up to date as I was working during the clean and let me know it would take extra time than was quoted and worked with us the whole way. I highly recommend Special Ops and I'll for sure be using them again in the future for seasonal cleaning at our new home. Thank you guys!! read more

First time I use this company to clean my house, my wife is very happy with team#3. They work so hard. We feel bad didn't leave enough tips for them. But next time we will give them more. I think we will use the team #3 again. read more

First of all, I would like to thank Tammie J and her staff for doing such a fantastic cleaning of my home in Anthem! They were absolutely wonderful and did a great job! I would recommend them to anyone that needs a cleaning service. Again, they were fantastic! Linda G. read more

I work full time and I'm in the process of finishing my master's degree. I had gotten behind on dusting and baseboards, etc., and I was feeling completely overwhelmed. I called Special Ops and Tammy Jo was great setting me up. She sent Pamela and her amazing team over and they whipped the house together in no time. I'm very thankful for this team and highly recommend them! read more

I had them take pictures told in detail how bad do to some very traumatizing circumstances. When over in detail the importance in order to literally get my life back and try to live. Once they dint show, today they showed and as soon as I went outside for a few minutes to take care of animals so I could help they all left!!! Knowing this was my last hope, said they understood talked repeatedly any just left knowing that's it for me. Why would they Waste so much type work I could have found somebody who would really helped to me. This was so wrong!!!! read more

Even though its right before the holidays, Tim still came out on short notice and did an outstanding job cleaning all our windows. And their price is fantastic. I will use them again, and recommend them to our friends. read more