I've now had the opportunity to work with Artemio from Aquamess twice, most recently during a water…read moreleakage emergency. Despite the late hour, he responded promptly and came out to assess the situation, helping us get our water back up and running quickly. What stands out most is his honesty and transparency. Artemio goes above and beyond what you would expect from a standard assessment--he takes the time to clearly explain the issue and walks you through your options. Even when the work may fall outside his scope, he is willing to offer helpful recommendations and point you in the right direction. His professionalism, responsiveness, and genuine willingness to help make him someone I would confidently recommend to others in need of reliable service.

We had Aquamess Restoration evaluate our property in University Place where my daughter and family…read moreis living. They were wonderful to work with, responsive, honest and diligent from scheduling to actual evaluation. Unfortunately, the work needed on the attic (mold remediation, ventilation issues, removing/installing insulation, needing a new roof or extensive roof repairs) was more economically feasible hiring an insulation company and roofing company. We really appreciated Artemio's honest assessment and advice. They are a trustworthy company and do not operate by taking on any job solely to make money. They want what's best for potential customers and customers!

We are at the tail end of a partial basement remodel and our contractor discovered black mold under…read moreexisting carpet tiles in the area that is not getting remodeled. After we ripped up the entire carpeted space and treated it--I wanted info from a professional to see if there was anything else that we needed to do before getting the affected slab ground down and polished. I spoke with several companies who were unhelpful over the phone or charging ridiculous fees just to come out and provide an estimate. Mathew, the owner of Puget Sound Water Rescue was timely in his responsiveness over the Yelp App (on a Sunday afternoon) and ultimately provided us the perspective and information that we needed to determine whether or not professional remediation services were warranted at this point. Ultimately we determined with his help that they were not. Despite the fact that we did not end up hiring (anyone), his knowledge, honesty, and helpfulness were 5 stars worthy. Highly recommend talking to and/or Mathew for your remediation needs!

Matthew must be one of the most honest people in this business. I asked him to assess a situation…read morewhere we had a toilet overflow that leaked onto the lower floor. He did not try to upsell and seemed very transparent in his assessment. A few other water companies had pressured us to start an insurance claim there and then, saying the work would be more than our $5k deductible. Matthew told us that the water was very small and could be dried out with some DIY strategies. He then also looked at another issue we had and provided honest unbiased information about plumbers and contractors. He also provided a lot of small tips to prevent moisture and leaks in the future. I recommend Matthew as your first call and will definitely seek him out for future water damage needs.

Great people to work with. I have been in this industry in the past and their team did not…read moredisappoint. The owner actually came out and surveyed/estimated my scope of work I wanted done. His estimate was solid and he explained to me options I had to accomplish the replacement of attic insulation with air sealing of all ceiling penetrations as well as the few items that needed to be fixed in the crawl space. I will call them again if I need anything and reference the company to anyone looking for this type of service. Call them for pricing you will like the service and instillation quality. Scope of work. Remove all attic insulation. Add new baffles to bird block locations. Air seal around all ceiling penetrations to minimize house humidity from moving into the attic. Replace crawl space vapor barrier and fix up what duct insulation and crawl insulation that has fallen or needed to be beautified from it's original installation 30 years ago.

I used Justin for a house on the north end and he did a fantastic job. Really went above and…read morebeyond, especially making sure that when he removed the old insulation, that there were no cracks or drafts present before putting in the new insulation. He even stayed late on New Years Eve because he had made a promise and wanted to ensure that the job was done right on time beast to work with and puts a lot of pride in his work.

Above and beyond any expectation. Every single person I have dealt with has been so helpful in a…read moretime of utter chaos. Can not recommend them enough! Jerrod is wonderful.

We had our basement flood in September of last year, so it's hard to remember specifics. I think…read moreJared was the one who came out first, and he inspired confidence that they'd do a great job. I hired them, and they took our furniture out and moved it to their storage. I'm reading about the names, and I think I had Gavin, JP, Ben and Reese. I'm sorry if I got the names wrong! They were so kind during it, when I was super panicked and shocked about the loss of 1/3 of our house. We then kept working on insurance to get it covered, and when I requested they moved the furniture from their storage to ours. They very quickly did so. Their patience with things going forward was amazing, and their communication top notch. I felt informed and supported, never hassled. Julie and her team really made me feel like they were rooting for us, which is rare if not non existent for a business. I'm so grateful we had them.

Ivan, Jesus and Brandon were amazing from start to finish. We had moisture enter the house due to a…read moreroof leak, and these guys were professional and thorough throughout the entire remediation process. Jesus and Brandon were respectful of the space -- for example, when they had to take down some heavy closet doors and lean them against a wall, they put a cloth between the doors and the wall so as not to scratch the wall. They suggested fixes that in my mind went above and beyond, such as putting a layer of primer on the sheathing to help it resist moisture, should my roof leak again in the future. Hopefully I'll never need them again in the future, but if I do, they'll be the ones I call first.

We had Robinson come over for an estimate/inspection after we had a toilet overflow that leaked…read moreonto the floor below. After that experience, I question both the company's substantive knowledge and their ethics. First, they used some pressuring tactics to try to get me to sign on for their services right away. They urged me to make a homeowners insurance claim right away, saying that the work would surely be more than my $5k deductible. I asked what if we just took some remediation efforts without a claim, and they said just having a dehumidifier and fan in here for several days would already run $3k so I might as well file the claim. They otherwise would not offer an actual estimate for anything. The next day when they reached out to follow up, I said I didn't think it was worth it to file a claim and be out $5k. They then miraculously said they could do remediation for $2-$3k without a claim. I also had them look at another area of the house where we had some mystery water but was now visibly dry. I thought it came from outside rain. The technician said we had a leak and needed a plumber. I got a plumber in later who removed dry wall to look for the leak. There wasn't one. The plumber seemed really trustworthy and replaced a part just in case and was not $$$. But seemed to badly reflect on Robinson.

Bathtub overfilled and flooded upstairs bathroom but Tony from water restoration pros came to the…read morerescue. With their help and professional equipment I was able to get the bathroom bone dry and avoid any potential mold issues or water damage. Response was same day and their customer service was impeccable. Highly recommend them! Their fast service prevented any serious water damage or future mold issues because they were able to quickly remove all of the water and humidity before it became a problem! Super knowledgeable and thorough!

Tony did a fantastic job putting our basement in order after our sump pump valve broke. Tony was…read moreknowledgeable and was able to correctly diagnose and fix issues that arose due to other sources of flooding. He also installed the drywall for us, and you can't tell that it had been removed in the first place. Tony is hardworking, reliable, friendly and is a pleasure to work with. If you are looking for top-quality work at a fair price, I highly recommend their business.

Super pushy and arrogant employee, his ladders were not placed safely and correctly on the van and…read morecould have fallen at any time. Would cut me off and I could never get a word in. Horrible representative of this company. Watch out for pushy behavior and rudeness from employees

From the owner: You never know when your home will be flooded, have a mold issue, or a fire that will drastically…read morechange your life. We are restoration experts that can handle anything and help you put it all back together.

I hired Blue Ribbon back in July when I needed a basic carpet cleaning before moving in. Bob was…read morequick to answer all my questions prior to booking their service and gave me a quote that was the best out of all the other businesses I contacted. Their guy, I think his name was Jim, came out on time and did a great job! Highly recommend and will hire them again in the future if needed.

Gary came on time, did a great job, was very efficient. They were less expensive than some of the…read moreother places, but I do not feel I did not get a good quality clean. I will use them again

I contacted the company through Yelp to get a quote. They scheduled a time to visit the project…read moresite and took my details. About 30 minutes before they were supposed to arrive, I received a voicemail stating that they don't work on apartments. I was on a work call at the time, so I missed the call. I tried to respond through their chat and by calling, but it went to voicemail. I own a condo, but it seems they consider it too similar to a standard apartment. I requested a paint job, so be sure to own a home or similar properties before reaching out. Very inconvenient and I took time off of work to accommodate them. Update: It seems they arrived at the scheduled time despite having cancelled the appointment. Unfortunately, since I believed the appointment was cancelled, I took a work call and couldn't respond to their last minute changes. I moved my break later in the day to accommodate them but when they canceled and I was given the opportunity to clock out earlier in the day if I continued to work, I did, thus missing their call. However on an upside, they do work on apartments but only through the apartment management. They mistakenly assumed I live in an apartment complex, although I live in a condo, which could have been clarified with a quick Google search of the address or if they reached out and asked not immediately chosen to cancel the appointment. I did specify that this was a condo and not an apartment in the Yelp request. Additionally, it is troubling that the company framed the situation as confusion on my part and criticized me for voicing my concerns publicly, especially after they cancelled the appointment and sent someone out without confirmation.

I got 6 quotes for exterior painting and choose Banah for their exceptional communication, clear…read moreand detailed invoice, and fair and reasonable price - not the cheapest but you get what you pay for. The team with Lonnie and Ross leading are exceptional - they treated our home like it was their own and the work was above and beyond what I expected. They found and fixed issues that would have caused us a lot of problems down the road. The finished paint work is incredible - we are very happy, highly recommend and are using them again on another project!

I hired Joyce and her team to do a water loss through my homeowners insurance. I paid them almost…read more100% of the bid back in May and since the end of May I have not heard from them nor had them return my calls with only doing the demo on my bathroom.. needless to say I would not recommend this company to anyone and I am now having to take legal action as they have not responded to my termination of contract letter I mailed requesting my money back minus what they have completed. I have now had no master bathroom since April due to this contractor.

From the owner: Expert Restoration, LLC provides water damage restoration, mold remediation, fire damage and storm…read moredamage restoration with 24-hour response in western Washington.